was on their laundry, smelly and noisy

not properly designed for any kind of retreat - commercial type laundry working right below the rooms

14 and 15, where we stayed, are right above the laundry

the pool was cool but so refreshing

there was no wifi in the room but we did have 5g/4g

visitor laundry facility was not working.

i believe they are using too much bleach in the laundry

the breakfast..

kids running on the hallways, etc

free parking

the laundry area was dirty and trash inside and around the facility

the laundry room needs improvement

they had a laundry, but a very old and rusty

also did not like having to walk to the other side of the parking lot to do laundry

no habia wifi

no laundry at all. fireworks at 1:30 am is too much.

have tompools , but not laundry , so what will you do with tje wet clothes after you go in to the poll

laundry room or laundry service

the wifi was

is perfect, casino, pool, breakfast and service right on point

in kitchen, mattress was old and sagging

kitchen pantry didnt even have coffee or tea

was completely different from pictures shown it was old and not too clean, they were ants on the kitchen counter

although i didn t use it i liked that there is a full kitchen available

at night little difficult to find parking space but then found and all good

clean room, friendly staff, laundry room

the laundry machine was broken all week

after parking car had to walk all the way around the building to get to the lobby

the casino is a most

location, near shopping areas, beaches and casino.

in order to use the laundry room, you have to get the keys from reception

wish the laundry area was open, but it s under renovation.

there's a guest laundry and we are able to clean our clothes after a hiking tour

all was great. pool area could use more privacy.

the pool was a bit cold and no jacuzzi but it was great.

the staff were very nice and diligent and the pool next to it was a plus, the weather was great as it was sunny

no safety bar in tub

wifi not working in our room

pool food

the bathroom smelled bad, the room didn t look, smell clean. the wifi signal was very poor

they even offered to help us with some last minute laundry

staff were excellent, providing suggestions, helping with parking and laundry

i had emailed in advance and was told we could do our laundry at the hotel

streaming services, there was no clothing steamer (though the cleaning staff did provide a great laundry service

they let us do our laundry, super helpful

also they can a coin laundry right on location, which saved us since we had lots of wet and dirty clothes from

room was clean and comfortable, staff was very friendly and helpful. kids loves the pool.

cleanness, and breakfast

a few palm trees and garden will help , a place for kids to play will be a must

the grass by the pool needed to be

the laundry room is clean also

laundry facility on site

to update rhe website. example, it indicated indoor pool and there was no indoor pool.

the kids loved the swimming pool and the view from the top of the mountain was beautiful

room was clean friendly staff great location pool was amazing free parking

no amenities, old tv no wifi.. no store.. food not great

wifi did not work at all

pool closes for 2 days, no wifi , water warm not hot , no food as advertised

property is big and loved the pool for the kids is a great family hotel.

well need more lighting on the parking lot, need to update rooms door, phone in the room needed, better system

hotel was amazing but a small suggestion would be to add more laundry rooms and more walkways to the parking

all other things were great, super clean@!!!, very quiet, good wifi, good facilities@

their breakfast buffet is really good but expensive compared to other food

the kids have fun

they have so many kids activities plus free treats daily for the kids

dining room for six people, living room with flat screen, sofa convertible to sofa bed, laundry area with full

place is full of options such as kitchen, laundry, bicycle riding, swimming pool, restaurant and the beach is

villa was in good condition, kitchen utensils and cookware included

spa was closed for renovations, which was a major disappointment

cost to bring pet was quite high, considering that there are owners who live at property and have pets

only if it has swimming pool, it would be fantastic. should think about a narrow lap pool

i was not told the code to get in the door after 5pm or the wifi password

wifi services did not work

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

than my ipad, the air conditioner was finicky, had to constantly reenter a password to use the wifi and it was

also under the laundry room so sounded like planes taking off above you

wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the

after a long trip i loved that we had a coin laundry just down the hallway

laundry facilities were out of service during my stay

the self service coin laundry

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

center of town, lots to walk to, nice room. rooftop bar is terrific.

there is no coffee maker in room even though i had a pretty good sized kitchen

staff, bar, location, decor, kitchenette, shower.

great people, great room, great roof bar with view and a great location in old san juan

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

noisy . laundry didn't work.

the wifi was broken for an entire day and when traveling for business this is critical.

loved the rooftop pool area - great for a relaxing drink after a day of sightseeing

sorry about the bad wifi

is no laundry service, bike rental

although the listing says there is a self service laundry, only the washer will accept your money and work

the benefits of that were that there was laundry, fridge, wifi, etc

no coffee provided but did have filtered water in the laundry room

near the laundry room noisy

wifi didnt work in the room

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and

the plunge pool was small but great to cool off after walking around all day

the pool is clean and not too warm, even in the summer

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

don t have laundry

i liked that there was a coffee bar downstairs

infinity pool and the hotels casino were great.

beds were comfortable location was great and on site casino was excellent

room service breakfasts were great. good to see our favorite wait staff at choices.

more handicapped parking and less expensive laundry facilities.need more laundry machines!

didn't like that the laundry was ridiculously expensive

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

the swimming pool area was very nice area to relax, the had a bar and music playing, it made the stay a much

pool, gym, dining area, and room

loved the guest laundry room and staff was always helpful and genuinely nice

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

working laundry equipment

the laundry room had only 1 machine that was working

no room service or free laundry

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

the laundry area needs some improvement

was great - close to where we need to board the cruise ship laundry facility was

on my fourth night there i tried to do some laundry before my departure the following day

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

the place, the bar down stairs and the roof top bar as well

pool is very small

love the rooftop pool, wow what a view, and great lighting at night

best bed, great breakfast. many food options close by.

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

the only issue is the small laundry facility.

inadequate self-laundry service

hotel has nice amenities such as a spa, several on-site restaurants and the staff were excellent

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

restaurant or bar not open

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

room was smaller than expected and the pool area was very small with no hot tubs.

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

good news casa ciana has a parking lot they are upgrading

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

it was clean and new. the linens were great. close, free parking was greatly appreciated!

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

is centrally located with some parking spaces

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

cove beach great for kids

wifi didn't work properly, we didn't have hot water at first, had to call the front desk to fix it,

my kids loved the water slide.

bring some smaller bills to use if you plan on doing laundry

great location, nice views, friendly staff, self laundry service

for almost $400 a night there was no breakfast or even free wifi

location and ambience at the bar on the weekends.

is fine but for someone like me how gets overstimulated very quickly i loved the calmness of our pool area and

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

t be used) - rooms weren t clean enough - shower was terrible - value was terrible - service (room service

the pool!!

breakfast was available but a little pricey

we called for ice bucket, 3 times and my husband finally went to the bar and asked for a glass of ice himself

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

it smelled like wet laundry

the pool and laundry was not working.

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

don't have their own breakfast, laundry, anything

the laundry machine didn t work

musty room, small king room, nasty breakfast l, no laundry onsite

pool was too green. laundry room was too tight and more expensive than the hilton.

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

the spa is extraordinary, an over the top experience

staff majorie at ola and raul the pool clerk were amazing

the restaurants were really good, the pools and hot tub were well-kept and clean

great room service/house keeping too

iron and ironing board is located in the laundry area

laundry on site

, laundry, vending machines etc

the laundry facilities came in very handy after 4 days, a total of 3 for a wash load

from a cruise laundry facility was most helpful

details trouble with one tv / didn t have laundry service as advertised

staff at the poolside bar and grill were the best

and certainly they need to install wifi in the hotel

the location on the beach. pool area is very nice

enforce the no kids rule in the no kids area

are going thru a major renovation so there was no breakfast area

coffee maker should be available in kitchen area at least (kcup system even for a small fee)

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really appreciated

continental breakfast not very much selection.

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

she gave me a dirty towel and said that s all we have until they finish the laundry

staff was very courteous and helpful loved having laundry facilities

they were very nice about everything and gave me a free bottle of water and i used the wifi, but frankly i was

there is also a casino across the street

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

coin laundry

he booked us in early and gave us information regarding a laundry

were some facilities that were not working - like the come restroom and the laundry facilities

very old & scary elevator storage area for belongings in laundry room not locked

one dark skinned gentlemen was super helpful with locating a laundry facility for me

the pros are location (a block from the beach and near restaurants), they allow pets, cold a/c, and service is

wifi didn't really reach our room

the furnishings in the room, along with the kitchen and the bathroom, appeared antiquated and covered in dust

it was pet friendly

laundry room was unkept

we had to pay for parking even the laundry you paid for

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the food was good, access to beach, breakfast and parking garage access. laundry

gym also needs some updated cardio variety and maintenance of equipment they have

housekeeping even did my laundry for 10 dollars

canario also offered to help with laundry

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

also the communal kitchen was open for travelers to use