stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

good location, friendly staff and nice property. late check out was amazing to have!

no good access support to the hotel no desk no wifi free

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

gym upstairs and spaced to lounge

not bad price not bad great, helpful staff convenient parking space laundry machines

not a bad terrace laundry machine available for a small fee, on premises parking space

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

the staff is very helpful and the hotel has its own little kitchen and laundry room

sign for laundry said $3

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

friends used the laundry room and the dryer took a long time to dry, had to run them twice

amenities - beach trolley, cafe, laundry

pool and laundry open 24 hours

the coffee was great, decent breakfast, villa was very comfortable and huge

the breakfast is very ample

my kids loved the garden out back

no breakfast

the casinos and beaches are close to the proximity to walk

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

brighter laundry.

within 10 to 15 minutes they had put us in a new room , right next to the pool and a balcony with a kitchen

the pool was lovely and the bar was cozy

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

the restaurant, and how close it was to the beach & other amenities & they did laundry.

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

the laundry room was so convenient

at its highest volume and there is no way to change the settings the microwave is located in the laundry

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

great location in condado laundry area and rooftop pool

canario also offered to help with laundry

housekeeping even did my laundry for 10 dollars

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

wifi isn t in the room

one dark skinned gentlemen was super helpful with locating a laundry facility for me

the room was for 7 or 8 people,the furniture didn't look clean, kitchen looked like it was falling apart

kitchenette was in serious need of an overhaul

electricity & wifi were very functional

it was pet friendly

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

the courtyard is comfy with the pool and large hot tub and kept clean

they have lactose free and gluten free options and a coffee bar that was actually nice

pool is small and there were no stocked mini bars

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the food was good, access to beach, breakfast and parking garage access. laundry

laundry room was unkept

we had to pay for parking even the laundry you paid for

too many kids

no kettle in the room and the kitchen one was old and tempramental

great location. easy access to room and pool.

location, safe neighborhood within walking distance to many bars, restaurants, casinos, and the beach

the wifi was excellent

the wifi connection was very weak.

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

we lucked out on parking

pool was small you pay for water bottle breakfast was terrible and not up to the expectation the

parking accesible

very small pool but who needs the pool with the ocean a block away

free parking on site is a huge plus

is centrally located with some parking spaces

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

were some facilities that were not working - like the come restroom and the laundry facilities

very old & scary elevator storage area for belongings in laundry room not locked

he booked us in early and gave us information regarding a laundry

coin laundry

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

location and parking

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

it was clean and new. the linens were great. close, free parking was greatly appreciated!

most importantly, if you need parking this is one of the few places that offer private parking

outside and another day was told to move my car when i was parked in the correct casa ciana parking

pool could be nicer, also while the bathroom in my room was beautiful the shower in room 8 wasn't

parking is not available

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

they dont bother but if you have pet allergies this may not be for you

we also liked that the property was in a gated community and had plenty of safe street parking

details trouble with one tv / didn t have laundry service as advertised

doesn’t even compare to la concha, definitely recommending and definitely coming back with the kids next time

room service food wasn t the best.

need separate pool area designed for kids

i wish the spa was in the hotel. but it s only a block away which is not bad.

laundry on site

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

iron and ironing board is located in the laundry area

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn

was able to get just enough quarters from the front desk for laundry

their laundry machines were broken and they didn t allow anyone into their game room or gym

the laundry facilities were never available

also, the laundry machine was extremely overpriced and took forever

don't have their own breakfast, laundry, anything

the flooding side street and the lack of on-site breakfast and laundry availability

wifi was horrible

resturant and bar were understaffed

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

it also said there was a kitchen in every room it was false also no mini fridge or even a coffee maker which

the laundry facilities i felt were over priced, and the elevator was a little sketchy

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

pool was too green. laundry room was too tight and more expensive than the hilton.

that the laundry dryer cost was high

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

one more annoying thing - they charge an extra 75 usd for early check in or check out

vibes nice private outdoor jacuzzi rooftop was cute, you could reserve a time slot to use then pool by yourself

the pool!!

had to manually fix the toilet myself it wasn t flushing the wifi wasn t working

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

while the room was nice, the wifi in it just didn't work (and they never got it to work effectively) and little

spa prices

everyone was so nice and helpful. beautiful hotel and room. spa was amazing. beach is beautiful.

small things - but the devil is in the details and things like not enough trash cans (none in the kitchen or

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

restaurants, pool, staff

the gym was

room was smaller than expected and the pool area was very small with no hot tubs.

appreciated being able to have breakfast outdoors in their beautiful courtyard every morning

only thing i can say that was bad was the living room and kitchen had a lot of wasted space

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use

although they are fully staffed the kitchen was always 40-50 minutes behind in getting orders out

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

the food was great the pool and lagoon view were great

there as also a bar in the pool

very attentive and friendly, the pool was very cool

coin laundry facility

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

on my fourth night there i tried to do some laundry before my departure the following day

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

was great - close to where we need to board the cruise ship laundry facility was

biggest advantages it does have laundry room

the hotel's laundry room was a welcomed sight

wifi did not work at all during stay

of the hotel control with covid but had to make reservations for the pool or gym

everything was closed in this hotel with the exception of the gym

more handicapped parking and less expensive laundry facilities.need more laundry machines!

didn't like that the laundry was ridiculously expensive

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

the breakfast bar i paid for wasn't worth it at all. never again

on the first day, pablo helped us do the early check in at 6am, allowing us to get some rest after the red-eye

working laundry equipment

the laundry room had only 1 machine that was working

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

no room service or free laundry

there was a laundry room

don t have laundry

great location, clean rooms, cool pool, good restaurants even during covid

breakfast was excellent , restaurant and bar also excelent good food and outstanding customer

no shuttle to or from the airport

atmosphere and livelihood of the lobby casino was perfect

the only issue is the small laundry facility.

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

inadequate self-laundry service

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

did not like that the swim up bar closed so early at 7p and you had to go back into the hotel to order drinks

didn t like the room location , it was next to the laundry room, in the back corridor pointing to the street

restaurant activities the hotel was very clean organized friendly staff breakfast serving also pool was clean

real basic breakfast.

we arrived so early and he arranged early check in plus breakfast for us

pet friendly

they gave me discounts to restaurants in their facility and that i was given free detergent for laundry; staff

the house keeping has my airpods in the laundry room and when i went to the front desk about they did not help

also it's nice to have a pool, gym, and laundry and restaurants downstairs

the laundry facility was dirty

laundry facilities were not the cleanest and a machine was broken

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and

wifi didnt work in the room

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the plunge pool was small but great to cool off after walking around all day

the pool more clean next time.

pool bar was awesome

bar/lounge, mist now known as kumo, the rooftop pool, the hotel restaurant downstairs, the gym in the basement

staff was amazing. room service was delicious.

room service was forgetful, forgot clean glasses and hand towels

i was happy to be able to do my laundry at their 24 hr laundry room

the laundry room...machines were not working. ..

i love the 24 hour laundry room

didn t like how u have to press a button to leave things like the laundry room or pool

they do not offer a laundry service, but have washing machines and dryers so you can do it yourself

for the money you charge i would have expected at the very minimum laundry bag and shower cap

they offer laundry but it takes 24 hours & doesn't make any sense to use dry swimwear

didnt provide a laundry room

room service, beach access and the food was great

the gym and restaurants were very good as well

also, room service often complained that we asked for hot water to make tea in the room, they even made

the breakfast buffet at cana was superb!

beach and pool area; incredibly gorgeous lobby, bar and entertainment area

family and kids friendly. excellent location. great facilities.

location, pool, amenities, breakfast at cana

basically free laundry access to clean clothes at the end of the trip, daily credits for restaurant and convenient

there was laundry and the pools were open late.

kept in contact with me but only asked if they could do anything for me but when i mentioned my laundry needed

laundry room is free but does not wash clothes at all and the drier takes forever to dry clothes as

there are only a couple of laundry machines so there was always a wait to do laundry

on site parking was a big bonus for this hotel

breakfast options are limited, just muffins or croissants

decent breakfast with a reasonable choice of food

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

staff, hotel & room cleanliness, breakfast exceeded my expectations

would wish the bar by the pool was a bit bigger. laundry room could use more ventilation.

the hotel very nice and clean, lovely suite and laundry room a plus

excellent selection for breakfast, free luggage storage, affordable guest laundry, very friendly staff

and staff is always friendly, room was clean, love they have a laundry room

laundry room was very convenient as well

no coffee provided but did have filtered water in the laundry room

near the laundry room noisy

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

is no laundry service, bike rental

water cooler for your use in backroom with laundry facilities and very dirty

to do laundry you have to get lots of quarters from desk or casino

there were tons of kids and we we on our honeymoon and the pool really wasn't that big and it was always packed

gym equipment a lil old

the location the food is great the pool is great and water was great in the casino was fun

s in a perfect spot with access to main highways, and love that has access to the beach and has a pool too

noisy . laundry didn't work.

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

had leaking air conditioners that were dripping on the bed no blankets on twin beds for our kids

either way pool is really small not suitable for kids

pool too small. was a little bit disappointed compare to the pictures i saw on booking!

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

staff, bar, location, decor, kitchenette, shower.

there were no utensils or plates or bowls in the kitchenette

it s close to everything, and there s a beautiful rooftop bar with the best views

the rooftop bar was a definite bonus