went to use the laundry mat and was robbed a whole wash cycle

aside from needing pool towels, laundry seems to be a serious problem here

pool

pool area, dining options (three restaurants), recreational activities (bowling, tennis and golf), free breakfast

the breakfast was very good, the room was big and the facilities were great !! very comfortable.

incredible property, rooms, pool and beach all fantastic

spa facilities and restaurants are the best i've seen

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and

the beach and pool

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

was in a room next to the laundry room and had restless night due to the noises of the washing/drying

location was great, the laundry room was very helpful to have in the hotel, the breakfast in the morning was

second one was fixed so i could go to the room and when i took the stairs the next day, it had laundry/garbage

breakfast and laundry

good breakfast, clean room, facilities, excellent staff.

i was not told the code to get in the door after 5pm or the wifi password

wifi connectivity. bounced off from time to time.

only if it has swimming pool, it would be fantastic. should think about a narrow lap pool

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

the self service coin laundry

was broken the entire week as well as the washer in the laundry facility

also under the laundry room so sounded like planes taking off above you

after a long trip i loved that we had a coin laundry just down the hallway

laundry facilities were out of service during my stay

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

wifi did not work for me.

loved my kitchenette and small balcony

great people, great room, great roof bar with view and a great location in old san juan

the rooftop bar was a definite bonus

noisy . laundry didn't work.

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

the pool was smaller than the picture on the advertisement.

nice kitchen and comfy beds

it was a struggle given the fact that i had suitcases and both kids

water cooler for your use in backroom with laundry facilities and very dirty

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

careful using the laundry

although the listing says there is a self service laundry, only the washer will accept your money and work

is no laundry service, bike rental

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the pool is clean and not too warm, even in the summer

the plunge pool was small but great to cool off after walking around all day

don t have laundry

infinity pool and the hotels casino were great.

pool deck is just anzning

booked that hotel because of the casino

the casino didn t have .25 slop machines.

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

more handicapped parking and less expensive laundry facilities.need more laundry machines!

didn't like that the laundry was ridiculously expensive

and pool area for those guests that do not follow rules such as no glass in pool area and no kids playing on

super fun pool for kids and walking distance to all the entertainment

no room service or free laundry

working laundry equipment

loved the guest laundry room and staff was always helpful and genuinely nice

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

there was a laundry room

inadequate self-laundry service

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

the only issue is the small laundry facility.

building ruins that are vandalized directly across/next to spa/gym; marijuana dispensary on the corner

clean room, friendly staff, laundry room

the laundry machine was broken all week

i wish i had the opportunity to visit the pool but visiting family most of the time i was on the island

the bar food was average to good, when a menu item was available

the view of the parking lot

was great - close to where we need to board the cruise ship laundry facility was

on my fourth night there i tried to do some laundry before my departure the following day

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

coin laundry facility

put that in the website so you don t book your room on those days also i did not like how the pool closed at

appreciated being able to have breakfast outdoors in their beautiful courtyard every morning

n/a - everything was great, loved the decor, breakfast, art work etc.

good selection of breakfast food. excellent location.

had a room on the lobby floor - it is noisy on that floor given it is the breakfast area as well as check in

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

great crew, awesome restaurant.. bar was great too

clean and cozy in which my damily & i were very pleased and happy with,my children loved the pool, my husband

bad wifi servicie- weak and intermitente

they are able to give you a $17 daily credit to their snack bar in the lobby

was completely different from pictures shown it was old and not too clean, they were ants on the kitchen counter

is out dated and soft not firm bathroom need alittle remodeling and the tv needs an upgrade too wifi was very

in kitchen, mattress was old and sagging

never showed up and was never called back to be informed of an eta and there were roaches in the kitchen

kitchen pantry didnt even have coffee or tea

biggest advantages it does have laundry room

the hotel's laundry room was a welcomed sight

wifi didn't work for a few hours tons of problems, when we told staff they said that they would

access to the pools, bar in pool. overall, was impressed in the quality of room.

is nice because has slide for kids and bar in pool,beach on side is nice too

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

wifi was down the 1st night, limited things to watch on tv

the food was great the pool and lagoon view were great

pool area was awesome as we used it while waiting for our room to be ready

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

location and parking

having parking available made it very convenient

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

the kitchen is equipped with basic essentials

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

is centrally located with some parking spaces

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

however, the bar doesn t open until 5pm and they were holding a wedding so we couldn t be on the rooftop

had to manually fix the toilet myself it wasn t flushing the wifi wasn t working

breakfast was really delicious and i liked how the rooms were decorated.

breakfast could be ordered the night before and be delivered to you room

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

location and the perks like water in room, gym

the pools were warm

the pools bars and restaurants are terrific

the spa is extraordinary, an over the top experience

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

musty room, small king room, nasty breakfast l, no laundry onsite

that the laundry dryer cost was high

the laundry machine didn t work

pool was too green. laundry room was too tight and more expensive than the hilton.

their laundry machines were broken and they didn t allow anyone into their game room or gym

the pool and laundry was not working.

their laundry machines were broken and they didn t allow anyone into their game room or gym

not being able to do laundry

it smelled like wet laundry

iron and ironing board is located in the laundry area

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn

parking was scarce, you had to go into a nearby hotel for laundry and pool

laundry on site

was able to get just enough quarters from the front desk for laundry

details trouble with one tv / didn t have laundry service as advertised

the room service was a little misleading, as the

if they want to make it more family oriented they need to have kids

i loved the bright, airy entrance, and the pools were fantastic

need separate pool area designed for kids

excellent free wifi. very good staff. free breakfast was more than adequate. very good security.

no kettle in the room and the kitchen one was old and tempramental

the room was generally clean, and the wifi worked reliably

intermittent wifi

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

there is also a casino across the street

pool was open 24hr,staff was amazing and very convenient to the beach,restaurants and beach

the choco cortes bar in the lobby was a great recommendation

coin laundry

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

very old & scary elevator storage area for belongings in laundry room not locked

were some facilities that were not working - like the come restroom and the laundry facilities

he booked us in early and gave us information regarding a laundry

one dark skinned gentlemen was super helpful with locating a laundry facility for me

location, staff, room size, full size kitchen.

wifi didn't really reach our room

the first day they left a bag of clean towels and soap on our door after we denied room service

kitchenette in the room

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the food was good, access to beach, breakfast and parking garage access. laundry

laundry room was unkept

we had to pay for parking even the laundry you paid for

the staff were kind and helpful and the resort gym was a great perk, with all the equipment you could want/need

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

housekeeping even did my laundry for 10 dollars

canario also offered to help with laundry

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

the laundry room was so convenient

at its highest volume and there is no way to change the settings the microwave is located in the laundry

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

great location in condado laundry area and rooftop pool

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

friends used the laundry room and the dryer took a long time to dry, had to run them twice

amenities - beach trolley, cafe, laundry

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

pool area was clean and well maintained, laundry onsite is useful

breakfast was disappointing, it consisted of coffee, orange juice (artificial) and a sandwich with

no breakfast

my kids loved the garden out back

very safe and secure, continental breakfast, very clean

the lobby is beautiful and a hot breakfast was included

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

no good access support to the hotel no desk no wifi free

good location, friendly staff and nice property. late check out was amazing to have!

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

gym upstairs and spaced to lounge

not a bad terrace laundry machine available for a small fee, on premises parking space

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

not bad price not bad great, helpful staff convenient parking space laundry machines

the staff is very helpful and the hotel has its own little kitchen and laundry room

sign for laundry said $3

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

brighter laundry.

my kids enjoy a lot

the pool was lovely and the bar was cozy

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

the restaurant, and how close it was to the beach & other amenities & they did laundry.

everyone in pr (including myself at the time) drives enormous suvs now and the parking out front gets a little

convenient to the beach, good restaurants nearby, great welcoming & informative staff, and the parking was

we lucked out on parking

we loved the private pool setting (because of covid you signed up for private pool hours)

he was so friendly and was able to get us an early check in which was extremely appreciated

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

parking is not available

easy to find parking in front, only one block to the beach, and really beautiful lobby and rooms

they dont bother but if you have pet allergies this may not be for you

i would have loved a heated pool. the pool being cold wasn t a selling point for me.

power outages, weak wifi

right on the beach great beach bar nothing fancy, if you don t like hearing the ocean this place is not for

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

kitchenette very useful

gave me one with no kitchen

nice clean room and facility, breakfast

breakfast options are limited, just muffins or croissants

decent breakfast with a reasonable choice of food

staff, hotel & room cleanliness, breakfast exceeded my expectations

on site parking was a big bonus for this hotel