visitor laundry facility was not working.

i believe they are using too much bleach in the laundry

the swimming pool is amazing!!!!

the wifi works great and there are free parking lots right in front of the entry

kids running on the hallways, etc

the laundry area was dirty and trash inside and around the facility

they had a laundry, but a very old and rusty

the laundry room needs improvement

also did not like having to walk to the other side of the parking lot to do laundry

no handicap parking available

was on their laundry, smelly and noisy

not properly designed for any kind of retreat - commercial type laundry working right below the rooms

14 and 15, where we stayed, are right above the laundry

the pool is excellent as well as the opportunity to have a massage and yoga

it has not air conditioning, wifi, and you can t buy any drinking sodas etc

never showed up and was never called back to be informed of an eta and there were roaches in the kitchen

was completely different from pictures shown it was old and not too clean, they were ants on the kitchen counter

is out dated and soft not firm bathroom need alittle remodeling and the tv needs an upgrade too wifi was very

it looks it was nice roomie and comfortable but lak of wifi and people who stayed in there the last night i

kitchen pantry didnt even have coffee or tea

the laundry machine was broken all week

clean room, friendly staff, laundry room

breakfast was really good. beaches were near by and beautiful.

very clean, complete breakfast and good location.

location was everything and the vip service to go and come from the casino, if it was raining or while with

wifi services did not work

nicely situated in old san juan, interesting old building. nice wifi

wifi connectivity. bounced off from time to time.

only if it has swimming pool, it would be fantastic. should think about a narrow lap pool

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

laundry facilities were out of service during my stay

the self service coin laundry

also under the laundry room so sounded like planes taking off above you

laundry machine was out of service and there seemed to be no urgency about getting it fixed, so i

was broken the entire week as well as the washer in the laundry facility

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

great people, great room, great roof bar with view and a great location in old san juan

it s close to everything, and there s a beautiful rooftop bar with the best views

didn't like that i paid $2600 for a room with a kitchen with no stove or oven, a sink that was dirty glasses

there is no coffee maker in room even though i had a pretty good sized kitchen

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

noisy . laundry didn't work.

it was a struggle given the fact that i had suitcases and both kids

the view from the rooftop infinity pool is awesome

the room service left a lot to be desired - never quite getting things right (missing towels, toilet

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

the benefits of that were that there was laundry, fridge, wifi, etc

although the listing says there is a self service laundry, only the washer will accept your money and work

no coffee provided but did have filtered water in the laundry room

water cooler for your use in backroom with laundry facilities and very dirty

the plunge pool was small but great to cool off after walking around all day

the pool is clean and not too warm, even in the summer

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

wifi didnt work in the room

don t have laundry

location with many restaurants nearby, free shuttle to old san juan

great location to restaurants, beach, various attractions. shuttle available

zen spa facilities and restaurants

pool closed.

more handicapped parking and less expensive laundry facilities.need more laundry machines!

didn't like that the laundry was ridiculously expensive

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

negative is you won't reach room service by phone

have a good small water park for

working laundry equipment

no room service or free laundry

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

the laundry room had only 1 machine that was working

loved the guest laundry room and staff was always helpful and genuinely nice

the only issue is the small laundry facility.

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

inadequate self-laundry service

everything the restaurants the pool was great

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

the laundry area needs some improvement

was great - close to where we need to board the cruise ship laundry facility was

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

coin laundry facility

had a room on the lobby floor - it is noisy on that floor given it is the breakfast area as well as check in

n/a - everything was great, loved the decor, breakfast, art work etc.

good selection of breakfast food. excellent location.

best bed, great breakfast. many food options close by.

rooms are nice and the rooftop pool area is nice too

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

no parking other than pricey valet. no wifi outside the bedroom or lobby area.

one elevator, loud air conditioning, shared pool with restsursnt

wifi is not working well

pool was green

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

multiple pools and a swim up bar is a plus

and desk were not clean in our room and our kids room

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

wifi was down the 1st night, limited things to watch on tv

the wifi was down the 1st night, limited things to watch on tv

pool options + being close to the beach

most importantly, if you need parking this is one of the few places that offer private parking

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

location and parking

wifi good

outside and another day was told to move my car when i was parked in the correct casa ciana parking

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

is centrally located with some parking spaces

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

t be used) - rooms weren t clean enough - shower was terrible - value was terrible - service (room service

attentiveness,location, adults only

wifi is not working anywhere ousting of the lobby

very friendly and my wife and i always looked forward going back to relax and the roof top bar and pool was

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

spa prices

building is beautiful, clean, staff is extremely polite and helpful, room service was great, i would definitely

attentive staff, nice restaurants, nice pool and grounds...great drinks!

great pool experience

the laundry machine didn t work

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

that the laundry dryer cost was high

the laundry facilities i felt were over priced, and the elevator was a little sketchy

pool was too green. laundry room was too tight and more expensive than the hilton.

it smelled like wet laundry

their laundry machines were broken and they didn t allow anyone into their game room or gym

not being able to do laundry

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

the flooding side street and the lack of on-site breakfast and laundry availability

parking was scarce, you had to go into a nearby hotel for laundry and pool

the laundry facilities came in very handy after 4 days, a total of 3 for a wash load

from a cruise laundry facility was most helpful

laundry on site

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

details trouble with one tv / didn t have laundry service as advertised

beach doesn’t have a lifeguard, my kids almost drown and the 2 staff members that were there didn’t help,

the generator operated all the time and a/c and wifi were working perfectly

year’s eve party for guests and locals, and people bring their entire families (including young kids)

every part of the hotel was clean including the gym and toilets

excellent free wifi. very good staff. free breakfast was more than adequate. very good security.

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really appreciated

there's a kitchen with a microwave

the terrace and pool were nice also

she gave me a dirty towel and said that s all we have until they finish the laundry

staff was very courteous and helpful loved having laundry facilities

be cleaned on wednesday the day before check out, there was no toilet paper, no extra towels, no bar soap, no

the courtyard is comfy with the pool and large hot tub and kept clean

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around

were some facilities that were not working - like the come restroom and the laundry facilities

he booked us in early and gave us information regarding a laundry

coin laundry

very old & scary elevator storage area for belongings in laundry room not locked

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

one dark skinned gentlemen was super helpful with locating a laundry facility for me

no kitchen

common areas and the best they are pet friendly

didn't like the tv didnot work and also the wifi

no wifi for most of stay

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

we had to pay for parking even the laundry you paid for

the food was good, access to beach, breakfast and parking garage access. laundry

laundry room was unkept

the staff were kind and helpful and the resort gym was a great perk, with all the equipment you could want/need

housekeeping even did my laundry for 10 dollars

canario also offered to help with laundry

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

i mean, i do wish i had my own microwave and refrigerator but they have a kitchen on the second floor

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

the laundry room was so convenient

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

at its highest volume and there is no way to change the settings the microwave is located in the laundry

great location in condado laundry area and rooftop pool

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

gym upstairs and spaced to lounge

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

good location, friendly staff and nice property. late check out was amazing to have!

no good access support to the hotel no desk no wifi free

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

pool area was clean and well maintained, laundry onsite is useful

free soap for laundry

amenities - beach trolley, cafe, laundry

pool and laundry open 24 hours

very safe and secure, continental breakfast, very clean

breakfast was disappointing, it consisted of coffee, orange juice (artificial) and a sandwich with

the casinos and beaches are close to the proximity to walk

the room has a kitchen, air-conditioning, a tv and a private bathroom

the coffee was great, decent breakfast, villa was very comfortable and huge

the staff is very helpful and the hotel has its own little kitchen and laundry room

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

not a bad terrace laundry machine available for a small fee, on premises parking space

not bad price not bad great, helpful staff convenient parking space laundry machines

sign for laundry said $3

brighter laundry.

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

the kitchenette is outdated and could use updating and more color

we were given a room next to the pool, kids in the pool in the evening and

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

the restaurant, and how close it was to the beach & other amenities & they did laundry.

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

hotel was nice and really clean and the pool was nice and clean the room was so cozy and clean i would stay

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

we loved the private pool setting (because of covid you signed up for private pool hours)

convenient to the beach, good restaurants nearby, great welcoming & informative staff, and the parking was

everyone in pr (including myself at the time) drives enormous suvs now and the parking out front gets a little

for example, the kitchen for a chef is at a high level in terms of visual beauty, but the cheap ones are already

are lots of thoughtful touches in the common areas coffee, tea, and water stations, a communal kitchen, board

great wifi

we also liked that the property was in a gated community and had plenty of safe street parking

didn t like much about the property, was truly let down by the pool and the size of the pool