wifi not functional.

the breakfast was exceptional and we loved the little bar area

covered motorcycle parking would have been nice due to weather.

breakfast was delicious, excellent service, wide choice

around the fireplace in the living room, sipping on some whiskies from their fantastic curated bar menu

the wifi is only available in the main bnb common area and we thought this was a very good thing

style and design and ambiance. delicious breakfast. amazing host.

had our own space yet was able to use the living room/ kitchen which had an open fire which gave it a very cosy

wifi signal wasn't great but this want a problem as we were happy to get away from the wifi!

on arrival as no booklet/guide to tell us what parts of the property we could use (the living and kitchen space

the bar area could be a little bigger!

wee bbq hut / firepit among the cabins on the grounds, lovely addition after spending time in the bar & living

it would be good to have a bar menu as well as an a la cartel menu...

gas fireplace in the room

wifi was bad, better to say hardly existing

the evening meal was good - a good selection for adults and kids

so-called free parking could only be accessed in 2 or 12 hour periods by registering one s vehicle on

- a converted stone outhouse, now with a lovely bedroom, comfortable shower en suite, and compact kitchen /

was a slight smell of the kitchen coming through our vent in the ceiling in the bathroom and it would have been

kids loved the bunk bed and updated modern shower

notice about economising on laundry in my bathroom and hoping to be my three days without need for a change of

wifi was rather slow, which is largely a matter of the location in a rural area surrounded by hills

i was being really picky then i would have liked a room service menu to be available for dinner as well as

warm, clean comfortable, pet friendly, good food, only stayed one night but would go back again

the wifi was poor

parking is free all around and we did not have any problem finding a space for our big van

last but not least, wifi does not work in the room on the top floor

we came back and had a drink in the bar and the staff were so friendly

hotel was in an excellent location and parking round the back

the kids room had a double sofa bed and a single bed

the hotel as a nice sitting area with a fireplace and a bar as well

breakfast was elegant and delicious

from the welcoming check in, the delicious room service dinner, the beautiful garden views of the hotel grounds

car parking next to the hotel is limited and it can be tricky to manoeuvre back out if the spaces are

also super comfy camp hotel also allows dogs but only in the room not in public areas such as the bar and bistro

no laundry service even though it was advertised as such on booking.com

i've done some laundry here and that was a welcome treat for my dirty clothes

easy location and plenty of parking. breakfast is nice!

allowed early check in as room was empty

it might be a bit better for pet owners to have an extended bar area for eating

there is laundry, but it is not always available

when we arrived at our hotel room there was dirty laundry at our front door, and the room was extremely damp

laundry facilities - although a bit

lodge entrance for myself and my children was in the service area above a 24 hour busy laundry

they have laundry and parking, which is great

laundry on site

first time and don't know that pool and other restaurant/bistro is in a different building, or laundry is a

check in was delayed by 2 hours due to delay in laundry delivery

location able to use on site laundry facilities beautiful grounds good size, and absorbent, towels comfortable

the kids especially liked the swimming pool and the

the hotel does have a laundry self service which came in handy

location on loch was beautiful. dinner was amazing. laundry facilities were appreciated.

the wifi was non existent and the tv didn t work in the bedroom and i was told it was not fixable due

there is fantastic bar and restaurant with superb food, and a loch side location to walk off the over indulgence

only thing was due staffing problems same as everywhere bar didn't open till 5pm

great bar and beer garden

quirky old building with lovely bar and restaurant. lovely bedrooms.

food, loved the bar and lounge, excellent staff

with anything so the only suggestion i would make would be to use the function room away from the bar for evening

room was lovely but they don t provide room service so if you are there a few nights it s nice to get dirty

great room,lovely friendly bar with great food and drink

bar staff friendly and polite

parking straight outside the front door

easy parking and pet made very welcome food was superb and served up by our hard working genial

parking could be a problem there is limited space in front of crosskeys i travelled with my dog and

sparkling clean, fresh, quiet, friendly, super helpful dealing with our laundry!!

very clean and comfortable. nice breakfast suitable for during this time.

liked the beds (cozy and warm), the caring and welcoming hosts and the very delicious and fresh breakfast

we enjoyed a lot the breakfast and the location - few steps from the clachan, oldest pub in whole scotland

there is easy street parking

dirty/oily marks on the sheets - perhaps a problem with the laundry

very noicy room due to laundry machines

history and the location were great; the staff were great, and the laundry lady worked very hard to have our

laundry service

laundry van arrived at 6:30 outside our room and made a lot of noise, woke us up

needed vacuumed, laundry sacks were left in corridors all day and night, trip hazards, cupboards left open with

our room wasn t ready when we arrived and cleaning staff have all laundry at out our door still when we got

swimming pool, location

location, professional staff, nice food, facilities like parking, bar, gym, swimming pool, steam room, jacuzzi

wifi became unusable one day but they had a backup at reception though it was pretty slow also not

it seemed shabby and unkept (there always seemed to be laundry on the landing)

great pool and gym

staff in the bar really friendly and helpful

the wifi wasn't good and our phone reception was poor

love the location! kids loves the z-beds!

couldn t open window at night due to noise from laundry room vents on side of building

first night i was aware of the noise from laundry extractors on our side of the building but they turned off

stayed on 3rd floor where the restaurant and bar were located

the bar & restaurant very cleverly sited on the upper floor giving superb views over the surrounding

the family room was ideal. separate room with bunk beds for the kids.

the breakfast was delicious, with a great range of choices and also substantial

care of admin and a myriad of duties, dad taking care of chef the traditional scottish full breakfast cooked to

the wifi was the worst out of my entire 9 day trip in scotland

yummy breakfast

the wifi connect was rather weak which also affected the tv signal.

were very helpful in helping me to try to resolve a laundry crisis i was having

the room service wasn t daily

fantastic, for the money, definitely will stay again only issue was no wifi in the bedroom and only slight bit

missing wifi in the room, but i knew it before reservation, so nothing bad about being here

restaurant and bar very welcoming

no guest laundry facilities

wifi slow to kick in for the same reason

breakfast was brill, staff were great ,it was quiet with comfy beds the kids loved it ,will be back again

free parking included, the room, a comfortable room managing a good nights sleep and a good breakfast

lovely stay, great facilities and ideal for kids.

laundry van blocked off car park to get out in morning

good value for money, pet friendly and food was very good

and comfortable, clean pet friendly room, staff were so friendly and helpful

parking for the motorcycles very good breakfast had an evening meal in the bar very good fun very good value

nice big room. lovely view over bannockburn battle field. quiet place. easy to park. good wifi.

breakfast was a little later than we usually like but as we over slept it didn't matter and we were

good tv and wifi

bad wifi, tv sky remote doesn t work.

parking area ample and well lit

or maybe a cask dark ale at the bar would be good

great location, free parking, food was excellent, service was excellent.

had difficulty logging into wifi

we are a family of four: two parents and two young adult (over 18) kids

very loud music that didn t finish till 1am and very noisey crowd outside after bar closed

wifi connection, but not a big deal.

it lacked atmosphere and the bar wasn t attended well

parking enormous car park

1 disabled parking place at bottom of a hill

wasn t big enough to have normal hotel guests as well as a wedding and sitting in the bar, i felt like i was

the bar was quite small for the event. felt there was always a long line to get served.

also, the staff trundling the laundry across the car park quite early might

the room was good but located right next to the laundry room of the hotel

was basic but clean and with the (now) expected tea/coffee/wifi facilities

didn t like how the bedding wasn t clean and how the room was never cleaned by a room service everyday like

very nice room service was top class

room was above the laundry and was extremely hot with no form of ventilation other than a small window that

around the pool side, no one delivered towels resulting in me having to use a tool from the dirty laundry

5am wake call from very loud staff and delivery driver loading out and in laundry cages.

our room window on the sunday morning at 6am banging about either collecting or dropping off laundry l

laundry rooms and other storage cupboards were all open and messy these were still open for

located with view of the clyde, on site parking and an opportunity to stay somewhere with character in an area

the corridor we had to use in spa was wet with puddles of water from people using the pool

the staff, food, facilities, location, spa is perfection

wonderful room, fantastic spa and gym, restaurant is great.

if we're nitpicking, it was long walk to to the swimming pool

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

have been nice if public computers for the internet and laundry facilities had been available

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

channels close to hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in

place, great bed, great bathroom, very nice food and room service

rowing machine broken in gym.

amazing room service dinner

whole place is amazing is are first stay in the hotel and it was incredibly nice experience and pet friendly,

a spa would have been perfect but didn t deviate from how great everything else was

laundry being delivered at 6.15 disturbed sleep as did the car alarm that went off at 3 am.

very friendly. plenty of parking. very clean and amazing food.

15 and it was perfect - spacious, clean, big tv, large bathroom, great water pressure, super fast wifi, large

only downfall was that on saturday night the bar closed before 12 and we were told its at the porters discretion

from 2000 until 0100 there was continual disturbance; from kids running up and down the corridor, adults shouting

towels in bathroom not clean. looked as if they should have gone in the bucket not the laundry

laundry should be kept in a cupboard

meal delivered from room service was 45 mins late, it was very poor quality and lukewarm

a free car park is definitely a bonus, an early check in which was one hour before the normal check in of 3pm

no bar lounge for drinks only.

however once you are standing at the reception desk there is a sightly view of the back of the kitchen with all

beds very comfy roons big xxx staff excellent especially josh the bar tender xx

reliable wifi

spot on for the requirement of delivering my kids to uni

free wifi, clean and comfy, friendly staff

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

also next to a noisy laundry room

it feels like the staff are kids without a manager and they all just wanna get home

very good stay, in a fine west end of glasgow location, with great breakfasts and good daily room service

and the bar especially the front area where you have an excellent view of the street and can people

late check out at 11am also meant a leisurely pack after breakfast

the hotel was clean and the wifi was excellet

breakfast was good and friendly staff

gave us a late check out to 12 at no extra charge

staff were brilliant, so helpful. great breakfast comfortable beds

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

wifi didn't work very well

we were very dissappointed that wifi didnt work and we had no signal at all during our stay

quite noisy from the bar across the street and a lot of traffic

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

i asked about laundry

our room was above kitchen and laundry

the laundry machine noise at night in the 3rd floor

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

no elevator. lots of stairs. no laundry service.

the bedding was clean so assumed it came straight from the laundry

staff friendly, excellent breakfast and lovely room with very comfortable bed.

the friendly relaxed atmosphere of hotel and bar area

the bar was shut early.

basement floor near laundry room

our room was in the basement next to the laundry

beside the laundry, no hot water, and no usb plugs in room

the laundry service was excellent, timely and efficient

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

also, we had our laundry done through the hotels service

great same day laundry and really nice food

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

choice and quality for breakfast

was very spacious

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

we had room service continental breakfast, more than enough of it!

should have micro oven available in room or either at room service

room service was closing early

fold out bed was a little small for 2 kids.

laundry service

had just discontinued their laundry service, which was one of the reasons we had booked, but the front staff

incredibly handy, great to have the same day laundry service.

loved the staff and self-service laundry.

were rudely awakened just before 5am to the ridiculously loud banging and crashing noises from laundry vans and

laundry like hand and bath towels were available on demand

laundry wagons left beside the lifts (level 1)

wifi code wasn't given so had to go down to reception

free wifi only in public area

the bar lacked atmosphere and poor choice of beers on tap

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

had laundry room door open at 7

laundry options are expensive

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

also the cost of the stay was excessive due entirely of the golf in troon being on