wifi didn't work in the annexe. i had to switch it off on my phone to send and receive emails

room service was lovely meal

the breakfast across the road ( literally) was beautiful and cooked to order perfectly ud83dudc4c parking provided

free car parking

brilliant breakfast, having to cross the road is so ok on a fine weather day

messy changing rooms by the spa, full of wet towels, and laundry, pool was on the cold side

it was a significant bonus to find that the hotel has an ev charging station that is free for guests to use

my room was a little too far and wifi connection was not very stable

the friday night we had room service, the burger was great

pet friendly location spa facilities service in the bar - one lady (long brown hair) especially

how welcoming the staff were and how pet friendly it was

the breakfast was outstanding

perhaps for future bookings there will be a box where you can say if your staying with your pet

interesting location up a narrow lane also used by the golf club.

track windy road is shared with golf course traffic

we didn t play golf but may well return to do so another time

breakfast

restaurant was full but had the option to eat at the bar or room service for extra

food at breakfast was suberb room and failities lovely spa was

staff were very friendly , the rooms were spacious and very clean

the staff were helpful and friendly lovely breakfast

i was in the outbuilding, wifi was not available in that part of the hotel

lodge not with a working kitchen area as photographed and advertised

beautiful room and so clean and comfortable, food in the bar was stunning

garden lodge room was excellent - lounge and kitchen were a very nice surprise

we ate our evening meal in the bar area as the restaurant was fully booked

friendly staff, huge parking area

late check out on request and an excellent breakfast

lots of parking

to dislike but the bar area could be more spacious

kids love the fairy tale vibes

wifi spotty, and no air con, not a big deal

we used room service which was very easy and quick

food,breakfast, lovely plus pet friendly great

did request the swans and petals on bed as the pictures online showed but this wasn t done but not a big deal

excellent bar and restaurant serving great food

the atmosphere in the lounge bar was relaxed and the drinks prices were good

happy staff, great bar and food

atmosphere on arrival very comfortable beds good breakfast included in the price parking space near rooms quiet

out of town with plenty of parking. spacious room with a bath. nice breakfast

reasonable price evening meals and great wifi connection in room

there s definitely an issue with how the kitchen is managed one and a half hours waiting for food the second

fab spa facilities

kids in the pool when your trying to have relaxing weekend

no breakfast. had to leave very early

breakfast super choice especially flat rostie

unfortunately the swimming pool and gym were closed but the staff were really kind and helpful.

free parking, good room size and room rate. very polite staff. exceptionally attentive.

liked the rooms and how spacious they are, everything we needed was there

good breakfast,very good internet,big bed i'm happy,nice and clean hotel

moved to upstairs room which smelled ok but i think was under the laundry room or something because there was

i was on the bottom floor and the corridor stunk of dirty laundry - awful

wifi connection was poor in room 202

t think the spa should have gone, was really disappointed when i got there and found out it wasn t there

breakfast not available as room service

they need to change where they store their laundry or use a different laundry service

- from helping me sort out car parking for a client i was meeting in the morning to agreeing a late check out

great location . possibly the best breakfast i have ever eaten in a hotel

free wifi available throughout the hotel

only slight criticism would be that it took too long to get enough staff on the bar resulting in long lines but

it is chucking it down with rain and i get an early check in

kids toys on staircase and playing on the stairs

it was much appreciated after a long journey the female bar worker in the evening who did room service really

amazing location, beautiful looking hotel, had an early check in without being charged.

noisy kids running about on 2nd night outside the rooms

no laundry service

faced a rather industrial back-end of the building and a large truck was there every night for laundry

also found a hair dryer and a laundry bag which you can order service for

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

pillows and bedding were lovely. bathroom was good as the shower pressure was good. wifi worked.

no laundry service

my room was right next to the laundry cupboard so was woken early

sleeperz always friendly staff this time allowing us to check in half hour early and checking for late check

, staff pleasant organised an early check in

hotel was quiet despite being right in the centre of the city and the breakfast was great with cooked and

loud noise at 5am laundry being collected/ delivered for 2 hours!

large room, very clean, great room service and friendly staff!!

kids of course enjoyed the swimming pool

spa facilities were very run down and not the cleanest, the changing rooms to the pool are very

was perfect, the room with a view, room service

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

no real window; would have liked access to laundry facilities.

the cleaning company who does their laundry put a few holes in one of my shirts

nic breakfast and gym was so

small gym was great for getting in a quick workout

there wasn t a laundry bag or even a pen

room service was expensive and getting some laundry done was extremely expensive

wifi was great as well

wifi wasn't working in my room

with the chlorine levels in the pool which was one of the main reasons i booked this hotel so the kids could

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

the staff, particularly tharushi and lucas at the front desk and camerun at the bar and restaurant, were

receptionist and room service staff very friendly and efficient.

bed was comfy, gym was modern.

bad location for the kids

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

thank you so much for going the extra mile and arranging the rose petals :)

no hot water in pool and spa area during our visit, luckily i don't mind a cold shower and treated it as an

nice and spacious room, great for family with kids

and helpful staff made the stay even more pleasant, lovely pool kids loved it

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

tiny negative, but only hotel i ve been to that does not have any kids tv channels.

wifi very slow & when they say king bed they mean 2 singles put

location breakfast room service

the wifi could be better

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

dirty laundry was left in a pile outside our room

gym and spa facilities, although the bubble pool could have been warmer

pool was excellent especially for the kids

pool and spa facilities were lovely and exceptionally clean, was also very impressed with the restaurant ,

i also used the laundry facilities and they were also good

guest's happy hour guest's laundry facilities in room were good

are great and very convenient for anyone on a long term travel, as it s difficult to find laundry access etc

social hour was great, rooms were fantastic and add bonus was the free laundry

the gym is just right for a simple work out and the laundry facilities are great too

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

size and sleeping facilities for a family if 4 with two kids, aged 12 & 13

my kids loved it too

staff are fantastic especially lisa at breakfast

the wifi was fast and easy to connect with

corridors full of laundry bags

no laundry bag or explanation of this service

clean bedding and laundry

disappointed that we had laundry bags outside our hotel room on arrival

catered meal was very poor. laundry and parking expensive

and best of all, a coin operated laundry on the second floor

guest laundry room was very handy

dryer machines in the laundry room are out of order, and i couldn't do my laundry.

laundry machines only accepted the old 1 pound coins.

good to have laundry facilities on site

only downside of the hotel was the parking but the hotel paid for us to park in the public car park down the

very poor lounge and bar areas, shower pressure poor

parking near the hotel is hit and miss, but free for as long as you want once you find a space.

the staff were very friendly and helpful, limited parking around hotel but they gave you parking permits to use

no bar facilities had to walk across the road to get a drink

everything about it- lots of character, parking, cosy bedroom, clean facilities, very friendly, excellent

would been nice to have had bar open for a night cap.

location was very good. the kitchen was closed for dinner and lunch only breakfast

there was a loud kitchen fan and also a continual humming from a fridge or something below the room

good to have private parking as dunster is a popular town

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

we looked out into trolleys of laundry

then i was woken at 05:00am by the laundry truck collecting crates outside my window

room service fee

breakfast excellent with plenty of choice, service at the bar was a little irregular

free parking room was spacious clean bathroom had toiletries food lovely

the room was comfortable, with free wifi

went down at 0930 am and they were packing away breakfast but did get things for me

impressed with the quality and standard of the hotel bar and restaurant

one thing, that could be detailed, is that why do other workman come down to breakfast in dirty overalls, this

noisy in the morning possibly from the laundry but i think our room was close and the window was open, as the

hotel lovely staff accessible rooms very accommodating restaurant bar lovely food &

plenty cr parking

wonderful room service, staff are always friendly

also there weren t quite enough parking spaces, even with the overflow parking

dirty laundry outside room and in the corridors

like to see a green policy on laundry and an upgrade to the shower system as depending on room water can be a

staff, location close to where i was working, easy to find, good parking, food eaten in public bar area was good

we had room service for dinner once and though it came quickly and it was plentiful it was barely ok - the

good parking

the food was excellent in both the bar and the restaurant

shower a bit pathetic. car parking cramped

here for a weekend getaway barely a week after they re-opened

the location, the rooms, facilities and spacious in the bar and restaurant

broadband and wifi was good and easy to sign in