did not stay at the hotel due to the fact that we booked a non-smoking room and they put us in a smoking room

the room was clean, staff was friendly, hassle-free check in and out, and free breakfast was great

it was clean and had a good breakfast

free 24/7 coffee. breakfast was great. clean

everything was clean , great breakfast and nice staff

there was no hot tub as pictured and the pool was freezing cold

friendly and great staff. pool is open, too!

breakfast is better than expected

breakfast needed more substance

pool area was under construction. so unkept

no kind of adjustments or help when we got in at 11pm with 2 kids

the hotel also no longer offers any buffet style items at breakfast such as bacon and eggs or waffles

very clean, staff was great... easy to get to and plenty of parking..

there was a gym and pool

very friendly staff and the kids loved to pool

laundry room was only one machine and one dryer

front desk staff and the bar staff were very polite and so helpful in all my questions

pool was closed

loud music, kids yelling, people talking loud over their own room noise

and she never mentioned the pool was closed even after she heard me say something twice about the kids swimming

the sheets were not changed, there could have been better room service.

and parking was excellent

lobby area & safe parking

there was a bar and breakfast for purchase. the rooms are a good size and pretty nice.

night i left the hotel, their was always cars at the front entrance, and i had to walk to the parking lot, just

easy parking

breakfast was good

outs already which was total bull crap because i walked outside to smoke after that and the parking lot was

breakfast was very good, eggs, sausage, toast, bagels, fruit, muffins, coffee, tea, oatmeal, juices

room was clean, stocked, everything worked great, pool was nice, breakfast was wonderful

great staff, full breakfast, and nice laundry

the breakfast was great plus the location

left before they served breakfast.

was a lot of pot smoking at the pool and gazebo

apart, holes in comforter on bed, paint on the curtains, weird smells in the hotel, pool and gym still closed,

no laundry room and the bed had me itching

people check out, wash the curtains, steam clean the carpets once in a while, use better quality laundry detergent

petra (lady who cleaned our room) was wonderful

bathroom and on the nightstand, there was a large, brown-colored stain on the sheets, and the non-smoking room

i didn t like the breakfast they need bagels and fruits

wasn't cleaned good urine was on the bathroom floor the laundry wasn't clean it smelled had to go buy my own

identifying 'laundry/valet' on website misleading- very disappointed the

when i went down to the desk with them she had me follow her to the laundry room and asked me what i needed

the staff could have been a little friendlier. also there was no laundry facility onsite.

heated indoor pool was a big plus

no clean rags or towels upon request and told the laundry crew gone home and no key to area or locked area

the parking lot is big enough

bedspread in the non smoking room had a cigarette hole and stains on it

non-smoking rooms had been smoked in, including burn holes in the bedding

breakfast and room

laundry room was out of order!

easy access to my room, free hot breakfast, room was spacious

they also had toys at the front desk for the kids to choose from to play with in the

the breakfast buffet was excellent

they had to break in with a crowbar tried to move us rooms after the fire alarm went off due to kitchen staff

this inn provided everything i needed - except quarters for the laundry

laundry broke and swimming pool is a pond. many bring their pets.

chose this property because it advertised laundry facilities- it was a last minute reservation

was laundry and a rolling bin of garbage in the breezeway constantly

only wish the laundry facilities were not out of order.

mold around the tub and when i opened up the closet it smelled like a dirty laundry bag and the carpet looked

the breakfast was excellent! the rooms were very clean & nice. we even enjoyed the swimming pool

i don't eat breakfast..the kids enjoyed it though

on our checkout day, the wifi had no internet connection

too many commercial vehicles in the parking lot.

the hotel is easy to find and in a safe area with a well lit parking lot

the staff and indoor pool!

of them advertising a sofa bed being in the room but when we got in, there wasn’t one for my kids to sleep on

hot tub wasn't working the day of our arrival and the indoor pool was cold

the bar was under construction but that will be a nice addition when its done

room did not work properly and the manager had the maids dry in their dryer and they brought my laundry to my

free shuttle service from the airport laundry facility

the location, shower, fitness and laundry rooms, the staff, and the rates.

when i get to the room and open the door the room is full of dirty laundry

i loved that they have a shuttle to pick you up or take you to airport

staff, great coffeeud83dude01, great breakfast, and very dog friendly

when i returned from my event and eating a late dinner, there were no parking places available

very nice staff, lobby, and parking.

the only parking spot was next to the swimming pool, right in front of a door, and i thought that was fine,

view was of the parking lot

also, laundry facility was amazing, but did not have detergent available even for sale so that was hard

(i wanted to hand wash some laundry)

the front desk where the guest laundry room was located

she volunteered to get me ice and an extra set of laundry for our third

the pool was closed

the laundry room as well equipped with washers and dryer s and they accepted cards in case you don

i like having a full kitchen available and laundry facilities

the toilet kept getting stopped up and i eventually had the laundry clerk to just leave the plunger he kept

no elevator and the inconvenient location of the laundry room in relation to the third floor.

absolutely no trailer parking whatsoever

so next day when we told them they were very efficient in finding us a new room, loved the free laundry facility

free laundry facility is a great idea

the free laundry, the outside grill , the room , the quiet hallways ....

laundry facilities. outdoor patio with grill. location.

good clean place! a lot of facilities including laundry!

bed was very comfortable i like the lounge area i liked that there were laundry services available and

then, they did not send no cleaning items and my trash and my dirty laundry was awful, i had to take it down

laundry isn t mentioned in their amenities but they do have a washer and dryer on the 2nd floor

nosy. my room was located by the laundry room. also had noise above my room.

location to restaurants favourable, nice pool area and laundry facilities.

pool, fitness room, free wifi, and laundry room

we had a non smoking room which smelled exactly like smoke

smoking room and brand name shampoo nd conditioner. but still not worth the stay

was suppose to have a non-smoking room

for some reason when we booked our room, the confirmation said smoking room (we just left a facility because

asked for clean towels, and only received 2 for 3 guest because laundry was being done

no laundry facility! pool was not working or not ready to be used!

the pool was not accessible, there was not a laundry facility

also a laundry room would be nice

free coffee and hot coco! the 24/7 access to fitness room and laundry room.

laundry was onsite so we got the uniforms washed and ready for the next days game

to many people hanging in parking lot at night that was not staying at facility

when you check-in includes the reception desk giving the keys, mentioning the room number, give wifi information

location, exceptionally friendly staff, indoor pool

indoor pool is badly over-chlorinated

only one washer and dryer did not provide change for the laundry services

no coffee in lounge long waits for every meal order children in bar area

was great setting was beautiful just wish the pool was open and the twinkle fountain we could not find or was

pool and exercise room was closed due to epidemic, we couldn't fully enjoy our stay

the location. surrounded by great restaurants. the bar in the lobby was also attractive

breakfast was great

pool was not clean and my kids were really looking forward to using it.

we had 4 kids with us and no one could use the restroom

pool closes because they didn t have the right chemicals to clean

booking.com showed this as a pet-friendly facility but didn't indicate the $75 charge.

the laundry facility is raggedy

laundry facility was small and only had 1 washer and 1 dryer

no waffles for breakfast

arrived very late and the parking lot was full

parking was limited.

there is a laundry available

laundry lady, doesn't know how to speak to the front desk clerk

the kids loved the pool

slow wifi

after a long ride in the car with 3 kids we checked in and had a good dinner with plenty of options

it was items in the hallway the whole weekend, a clipboard, bag of trash, and a laundry bag

had dinner from the bar

the pool was closed

also, nobody answered the phone for room service etc

they didn't have the amenities they said they did like no room service no zupper

extra help for breakfast.

i loved the pool, and the area of the hotel.

breakfast was great.

kids running around upstairs kept us up all night

staff was wonderful, inviting & helpful the morning breakfast was always clean & it was actually fantastic with

no parking on the property, we had to park at the property next door

on the website it stated it was a inside pool..which they didn't

fridge,microwave,table couch ,tv etc free parking

actually look like the rooms, very clean, quiet, nice staff, breakfast overall wonderful

n/a. didn t take the to go breakfast

staff were very helpful, supplying utensils for our room microwave, change for laundry

no plastic laundry bag

t have any detergent for laundry to purchase and only left decaf coffee in the room with no cups

durning breakfast the lady there was very nice and polite as well

the rooms, rates and breakfast during the week. staff was very nice and accommodating

no guest laundry available to wash sweaty clothes from the fitness center

breakfast was good and the staff was quite professional

grab and go breakfast in the morning was nice for the road trip, too

hotel was picked primarily because it was pet friendly but the website did not mention a pet fee

peking ,cleanliness and breakfast

breakfast was good

breakfast confort location security

staff accommodated special requests. laundry facility on-site. comfortable bed.

breakfast was very good, but i had been used to having breakfast included in the price of the room

not much parking, no free breakfast

pool wasn t clean

had breakfast and a coffee was very good

laundry good and easily accessible and not expensive

laundry

breakfast was goofy but evening happy hour less than

spa was gone ud83dude2d

nice gym. good breakfast. great managers reception.

the gym could be updated.

the floor was dusty and had pet hair or human hair all over the floor i couldn t tell which one

loud music from the bar down the street and the fact that i had to walk around to the front of the building in

the staff was amazing. the bar was wonderful and the breakfast was delicious

there are many restrauants, bars, and shops located within walking distance and as close as next door

pet friendly and kind towards our pets

they don't charge a pet fee and treat your dogs like family as well

first day we were there we went and bought swimming trunks for our boys to utilize the swimming pool and the

no bar but understand.

our kids could do while weighing her friends around the lobby, including the pool table and the games

parking limited with no provisions for handicap parking.

great gym and laundry

this trip we really needed the laundry room. super asset during a long trip.

keycards didn t work for the pool or the laundry, so we spent about an hour of walking in circles up and down

pool area was so closed in with the strong smell of chlorine that burned my eyes just sitting in

i booked the stay with this property on line it said no pets allowed

even the young man bringing up the laundry from the basement wished my husband, who d just had surgery, a

will say the bathroom was not clean and there were several items in the kitchen broken

there is a full kitchen and it is a nice place to stay

the dining and seating areas around fireplace etc were exceptionally nice

breakfast was very good actually

we took advantage of the exercise room, pool, and continental breakfast

breakfast was ok.

but seeing smiling face very time we entered or left, enjoying a hot breakfast at the hands of a delightful

centrally located. lethe easiest check in, and the breakfast was hot, fresh and delicious.

kids loved the pool area

advertised room service but didn't offer it

kind front desk staff, great access to parking lot and city, room service

not enough pool towels

phone in room did not work and therefore was unable to order room service (tried calling front desk and restaurant

i couldn t open the curtains because there was a bar with staff set up right at my door

oh and let's not forget the laundry attendant that brought items to my room with a big beautiful smile on her

there was constantly water on the floor from the kids that were in the pool

breakfast was awesome lots of variety too choose from

breakfast was good, the pool was nice and the entire stay was great

the pool need to be a lil warmer and clean

no laundry available

like smoke and beds weren't comfortable and sheets were still wet from laundry which made it feel

details said it had laundry facilities and this was a major reason for booking this hotel

no laundry room there are no places to do laudry in that town

they need a guest laundry

the bathroom was very clean as well and there is a laundry room on the 2nd floor next to the gym

very convenient to uab hospital... snack bar and starbucks was handy ...clean

the towel bar in the bathroom fell off the wall and was barely hanging

also, the bar stunk, literally like burnt plastic and cookies

i arrived late, it would've been nice if the bar was open later than 10 pm.

$150 pet fee is price gouging! plus another 30 for valet. for one night. unacceptable

location was good and gym was well equipped

both the roof top bar and the ground floor restaurant offer well prepared and original food and a good choice

no room service

wifi was not working. i reported it to the front desk and

i also love the fact that they had a laundry room and a indoor gym

trouble connecting to wifi in room and wrong tech support number listed in the in-room literature

somethings was showing wear. like cracked tiles in front of elevator. pool gate didn't work.

i love the mini kitchen and the spacious rooms

breakfast was good!

laundry room had dead bed bugs on floor and on top of washers

very clean, big rooms and up to date. i didn't have a pet, but thank you for being pet friendly.

it would be nice to have pet rooms and non-pet rooms to avoid this

very friendly staff. great breakfast

everything, hate the pool was not open

air conditioning that made it impossible to sleep, view of trash, the shower knob was rickety, no laundry bags

pool was nice. staff was friendly.

location of pool on front of parking lot

i only saw one pet on the grounds. i'm afraid of pets, so i didn't like that at all.

the grill and bar wasn't open to get food or drinks.

pool was closed, it did not state this during the tine i booked it. kids were bummed out.

breakfast buffet gal didn t really like her job

the full breakfast surprised me with eggs and bacon, waffle maker, fruit, boiled eggs, pastries, juices, the

was excellent and breakfast was very good and appealing

we love the pool and the breakfast

there was a free laundry

restaurant, no room service, hotel construction

i m fine with walking but if you have a lot of stuff to bring to your room, kids

that a large sheraton like this would have more eating options like full resturant, roof top bar, better bar

room service was so late with delivery (1 hour and 15 minutes) that i didn't have time to eat

in the pictures , they show a pool and a hot spa so my plan was to put my laundry on and relax in the hot spa

staff was very nice and they had laundry in the hotel

coin laundry was

the selections of items for breakfast were many to choose

parking lot too packed. breakfast wasn t the same when the lady was there..

check in was delayed due to housekeeping and laundry.

not enough parking, mattress was not comfortable, tub old

my son love you bed and pool thanks you input

parking

breakfast was not too great we ate elsewhere

drug deals in the parking lot roaches homeless people everywhere and would not refund my money when i told them

music in parking lot

the water pressure in the shower was good, parking was great.

i checked in with my mom and two kids

wifi is very patchy, constantly cutting in and out

access - hard to navigate driveway - had to go through walmart parking lot to get to it

parking space limited

one understood there were any breakfast options other than cereal on side of desk

nice area and easy access. clean and comfortable with a good breakfast.

we understand that there was no breakfast buffet due to the coronavirus, it was disappointing

breakfast was grreat the room was wonderful the bed was soft as tissue the location was excellent

thoroughly enjoyed the inclusive breakfast

breakfast was not much of a choice.

breakfast was amazing, beds super comfy

room service knocked on door before 9am twice & check out is

the staff was the best part. the room was nice, the laundry was nice, the staff was exceptional

staff came around too early, laundry was on 2nd floor and it gave my clothes a mildew smell after washed

breakfast was good and fresh

wifi and breakfast were good. location was good. 'great value!

parking is limited

in the bathroom, tall toilet bowl, soap/shampoo dispensers instead of little plastic tubes, guest laundry, fresh

#3 - too loud with kids running up and down the hall after 9pm-1am

with this being a trip without kids, we were both looking forward to some sleeping in and a good nap which was

pool closed really early so the kids were little bummed

courteous staff, clean room, breakfast hours were accommodating and excellent parking. room

don't have coins available for people to use the laundry services

the air conditioning barely blew cool air and the only washer and dryer in the laundry room were out of

bed wasn't made and had dirty laundry when we came in.

luggage carts available, was given a laundry cart to bring our stuff in

comfy bed, big room, good breakfast and even had a laundry room

needed to do laundry and was advised i needed $3

downstairs with my laundry to get switch out sheets and towel that wasn't enough for the room stay

i also liked that they had laundry facilities

laundry room facilities took only quarters-- $3 per wash load (that's 12 quarters

he stated that he didn't know because there were no one on the property until the next day to do laundry

i wasn t sure if laundry or a pool was near

really the only inconvenience it that our building s guest laundry room was out of service, but it seemed to

i didn't like that the laundry room on my floor was down.

care for the breakfast biscuits but the coffee, juice and everything else was good

keep in mind, i ve stayed at other hotels that welcomed pets and they didn t charge a fee, but i understand

breakfast is a muffin, cereal bars, fruit and coffee in very small cups.

breakfast no meat

wifi isn t working

beds comfortable, very clean , nice parking and can have your dog, pay 10.00 extra per nite.

wifi was awful. tv constantly cut out.

the location, the size of the room, the laundry room and the pool!

only one laundry room with one washer and one dryer at $2 per run per machine, so at times long wait to get

the coin laundry was very accommodating

staff was great. i like that it has laundry room and pool.

there was a horrible musty smell through the whole hotel, like old mildew covered laundry

we tried to use the laundry facilities which

not enough guest laundry and room didnt have a fridge.

laundry room is a washer dryer

was closed, outside laundry only 1 set, small weight room inside an hotel room to scares to go in, the garbage

so your kids walk thru

convenient laundry room

on-site parking. laundry facilities. food in the morning and evening.

for a laundry room and fitness room

a dollar bill changer would have been helpful in the laundry room.

to construction vehicles, parking was a challenge, especially getting luggage into hotel

they should make sure they use a better lint and hair catcher with the laundry to catch up the guests hair

was good breakfast provided, weight room,swimming pool and i was able to do my laundry else well

the guest laundry needs to be fixed dryer does not dry took 3 runs to dry my clothes

could not access wifi in our room (127)

the location was good very clean nice swimming pool breakfast was great!