we had a terrific break, swam in the pool, relaxed in the lovely gardens and chilled out

great breakfast

wifi signal is weak and unstable although the router was very close

wifi kept dropping out. only 1 pillow. bath didn t work. no bar. quiet isolated location.

location, staff friendliness and efficiency, breakfast and parking

the bar wasn't open for any food or drinks

location, receptionist, parking, good space, big enough.

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

the terrace could be cleaner and wifi could work better.

pool, short walk to the bus stop

booked a room for 2 adults,2 kids and 1 baby at the time of booking the manager told us that the cot was an

rural location with lovely views. quiet and pet friendly.

car parking

facilities are also great, heated swimming pool

you get there - aal cachucho has a beautiful garden with plenty of parking

restaurant and breakfast bar were accessed via a crazy paved path through a garden, very pleasant but not so

parking was easy

free wifi which is excellent even in bedrooms and free secure car parking

wifi didn't work (room110) restaurant expensive. didn't seem to be anywhere else.

breakfast was held in the bar with plenty to chose from, very good value at just 5

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

the bar hours were a little short and out of 5 nights only able to visit once.

nice room, good breakfast

very friendly staff. great breakfast and very clean room

breakfast was delicious and varied

breakfast, nice, comfortable room with wifi

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

great place to stay with good breakfast. everything was easy!

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

the breakfast was nice

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

very comfortable bed, great wifi coverage, cleanliness;

room service etc

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

i had to work from the hotel and was concern their wifi not fast enough, i was given another wifi connection

of freshness of the breakfast bar gives a lot to be desired

the wifi is non existent and the breakfast is ok

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free)

the wifi works well

we left our car in their private parking, which is securely closed at night, and relied on public transportation

could not open window as room was above a bar terrace which remained noisy till around 00:30

location was good and had good parking. on site bar and tapas were very good.

very clean and courtyard seating outside bar below hotel

the price was excellent for 4 people in one room. the air con and wifi was great

clean comfortable friendly staff excellent location with parking although it is limited

needless to say, i went to a local bar the following night for some tapas and a few beers

bar did not open until 20

easy arrival and entry to garage parking, nice quiet neighbourhood with a handy bar nearby.

very comfortable room service very good

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a

the breakfast was beautiful but the price was a little steep

intermittent wifi connection inside the room, couldn't connect laptop or ipad.

everything you need including a very nice breakfast

the breakfast is overall good, some items were not replenished as required

i could not connect to the wifi as the signal was weak.

no laundry no restaurant or coffe breakfast is not nice

was an exceptional hotel, that offered a complete breakfast and nice customer service from all the stuff

two pillows, good wifi, breakfast selection very good, coffee good

unfortunately stayed at room 101, right next to reception and bar and is definatelly a room not to stay again,

very good breakfast!location too!

30 is over priced and the cost of laundry, best bring spare socks and undies cheaper to buy new

a hotel for business people .hotel bar not open during our stay

wasn't too pleased that the hotel's bar was not open over weekends, as we were staying there for the weekend

the room was clean, with access to fast wifi and the addition of a coffee machine was an added luxury

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

no laundry option

have laundry service

location. parking. wifi. very nice room and staff.

basic and old equipment in the room; sober breakfast buffet and a struggle to connect to the wifi/internet

i could not connect my pc to the local wifi.

also no laundry service even though it says there is one

clean laundry

the breakfast was plentiful and delicious

apparently there is a gym... i could not find it and nobody was available to tell me.

interior on ech floor digerent nive touch and staff very happy and helpful food and bar ok

room service was great and affordable

wifi connection unstable and not always working

room and breakfast

friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

everything was fine, breakfast doesn t have huge variations but few and very good products .

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

spa is small

the pillows were heaven. and the room service was good !

the spa area

like madrid, when a hotel is far away from the city centre it has to have an outdoor swimming pool to compensate

no decor airport shuttle only goes to terminal 4

easy shuttle to airport in the morning- right on time

could add something for kids to play at

shuttle bus worked very well too, it's only 10min drive and for free

pet super friendly!!

> no iron device in the room. > laundry pickup , you need to give it to reception.

we had flexibility for early check in and luggage storage after checking out, which is really important in a

the pool is amazing too and in general the stay at the hotel was really pleasant

cheerfully accepted my luggage for the storage and provided me wifi access before the check-in

too really good pool lifeguard lady was brilliant as was hamza on reception and manuel in the bar nothing was

the bar and dining room are small but cosy and staff is friendly, food is good

thing of note is that the free drink tokens for the bar were misleading

location (near our office) breakfast choice, bar food and staff.

doesn t have gym

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token

room service is supposed to be 24 hours but when i ordered at 5am it's closed

room service was available and room had a mini bar also

good staff, bar food was ok. rooms very clean. gym was ok

told me the sauna was not working (the sole reason i was staying far from downtown), and that the gym

facilities, laundry service, breakfast was phenomenal

the broken laundry service wewash. could not connect.

easy parking garage close to the airport grocery store next door laundry machines available $ helpful staff:

the hotel has a gym, a swimming pool, and laundry facilities available for an additional charge

also the laundry downstairs operated by wewash is easy to use and access

no room service and pool wasn t available

no towels for the pool or sun loungers.

my son used the gym which was good

expensive breakfast, 11 euro was way too much.

are spacious and comfortable, nice modern design, beds are comfy, room service is quick, stuff is friendly and

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

friendly staff, toilet was very good. room service was very quick.

amazing room service ! perfect hosts - i'll come back asap

great size rooms. lovely pool and gym. super friendly and helpful staff.

pool is small and shallow 90cm it would help if it is deeper also, it would be nice if it was

a nice pool on the roof, and a small but usable gym on the ground floor

room service menu provided in the room wasn't actually the menu

room service is awful

i liked the pool and the gym, the bar, really nice breakfast. was also a pretty good location.

the gym is very small only one walking machine

room was very comfortable, the room service was speedy and super nice

service in the bar was very disappointing. a hotel bar should not have inexperienced staff.

loud construction going on continuously during the day which was incredibly disruptive and the wifi in the rooms

the bar area has ~4 areas off it for relaxing with friends or having a drink

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

prices at the bar where extremely high. 8euro for 330 ml local bear.

location good wifi room sizes

location, cleanliness, wifi and friendly staff

laundry machine was noisy and going late next to our room

by the way, of you need to do laundry, there s a self-service laundromat that s about 10 minutes away

close to the airport and great breakfast option

separate bedroom for kids was a plus

spacious clean room, comfy bed and some privacy from the kids, good breakfast

room was a little small although perfectly functional and located opposite the laundry room, so at 6 am when

bar wasn't open on saturday night charge for use of garage should have been included in the

wifi was a bit slow

nice personel, early check in and made our stay as confortable as possible with our little

also bar madrid a block from the hotel had great latte we went a couple times a day

the laundry mat was near by

laundry service provided and the breakfast options were not that great

no laundry facilities

the attached bar area was very cool and they had a good beer selection

kids in one and parents in the other

really great wifi, a free airport shuttle and friendly staff

the wifi worked well and the airport shuttle was convenient

helpful and friendly staff, free games in the lobby, pet-friendly

great to have late check out

helpful staff, they let me stay later, for a late check out, to make an afternoon flight, the shuttle did not

do not dare to touch their laundry paper or they will charge u whether u like it or

the top laundry bill, 114 euros for a small bag of washing

the wifi worked well for streaming movies for the kids and doing work

the eggs/meats/vegetables from the kitchen were all very well prepared and very delicious

the hotel is very nice and clean. great room service, awesome catering, and amazing comfort.

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

laundry service is tremendously expensive

laundry facilities were a

do not request for laundry service, your clothes will be ready in 5 days

for a coffee and was told the bar was closed at 5 o'clock i had to go down to the cafe down the road

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

rooms comfortable, good free wifi

clean and nice rooms, really nice staff, air cooling, nice bar and restaurant, quiet at night

early check in was a plus

there is a bar there and a burger king at the train station, but not much else

location, comfortable room with balcony and cooperative & friendly staff plus airport shuttle, nothing better

my only comment was that i was charged room service for which i believe was when i called reception for 2 extra

wifi in room e6 did not work

no pool, unclear when and where shuttle could pick you up when going from airport to hotel.

had to sign in to the hotel's wifi several times

a laundry room where i could do my own laundry would have been nice.

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

s just that the pool was very very cold even when it s sunny day

they dont have spa n massage

laundry is expensive, so we didn't use it - however for a short stay this is not a deal breaker

the staff was absolutely wonderful and the on-site laundry was great!

and its a pet friendly hotel i was happy to see some dogs in reception reception looked nice

they also provided toiletries for kids

no swimming pool, no playing room for the kids or park and no entertainment

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

no ala carte breakfast option except room service.

and clean rooms, good breakfast and great wifi

the check-in took very long when you travel with kids

spa facilities very basic and should be open all of the time for free. breakfast over-priced.

big rooms. laundry service was excellent.

parking available, good breakfast, nice rooms, wifi. all perfect!

the wifi speed can be improved

wifi works well all over the place

very good infrastructure, clean, good breakfast, goos wifi

novotel sevilla - no gift for children at check-in - no option for wash only (no ironing) laundry

the staff was very friendly. was travelling with 3 kids and they loved it.

the pool wasn't open unfortunately.

comfortable room, nice pool and great price!

was lovely & there was a comfortable bar area

the restaurant and the bar are perfect at night time

bar in the back of the place

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

nice, clean hotel, good breakfast, fine wifi and very close to metro

ground floor room opening to garden ideal for accompanying pet

comes with a mini bar filled with drinks (have to pay obviously but ideal if you needed / wanted something last

balcony + pool

hotel is nice, clean and comfortable. only a fee for a pet is too high, i paid 37 eur pet fee

needs a nice pool bar for refreshments

behind the hotel is really nice park for kids and a lot of greenery and metro is 5 min walk away

pool is ok, would be better if there was another just for kids

the pool is not properly for children

no 24 hour room service but that's being picky!

the breakfast was not amazing but good. the churros was cold

the hotel is comfortable and well-equipped, with facilities like a swimming pool and gym

quick and high quality room service

not much space to layout and store clothes during stay. no self-laundry facilities.

laundry was too expensive, 7 for a t shirt

nice clean rooms and next to a park with free self laundry service.

30 pm, and room service prices are outrageous

room was very comfortable (2 adults and 2 kids), shuttle to the airport is a great service

room service i was not helped with my luggage upstairs the restaurant menu was only in spanish so

the most thing that makes u nervous is wifi which prefers to desappiar sometimes.

please fix the wifi, it does not work

weak wifi- common in most hotels

bar fridge not plugged in, had to lift out to get to plug, took ages to cool down a kettle and cups

good breakfast and wifi

gym was unusable, treadmill and bike were broken, dirty towels left lying around and the

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

i wouldnt recommend staying for business poor wifi and no usb charges in the room

i even had to go to the bar myself to order room service but they still charged a 3 fee even though it wasn

for the category of this hotel, the standard wifi should be much faster

excellent location, great check in and check out. very helpfull staff. great breakfast.

the gym was good

sized bedroom, nice bathroom and excellent highspeed wifi

poor breakfast

the bed was so comfortable huge bathroom amazing gym the breakfast choice

they also have an unbelievable gym so make sure you check it out

i was a bit disappointed that the gym is not included in the room and teens can t use it

property has the best gym we ve ever seen and a remarkable spa

very good breakfast, clean and nice room, amazing location and 5 minute from bernabeu stadium

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

the breakfast was a littel to expensive for me but sure it was good quality

we had a problem with wifi, but finally we could change a room and everything was ok.

pet friendly amenities and stuff.

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

not sure it would be ideal for two large adults sharing

the pool, the cleanliness of the room

wifi was strong, it is close to a metro station and the bed is comfortable once you get over the

very friendly helpful staff, great price, good wifi.

breakfast friendly staff, helpful with kids good wifi connection close to metro station

excelent wifi

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

room was clean and tidy every day, and the wifi was fast

airport shuttle, proximity to airport, pool and playground for kids

big swimming pool. relaxing music. lifeguard. kids play area(although very basic).

chose the property to be close to the airport with a free shuttle

there's a great little playplace for kids and lots of green space for them to run around

the peaceful of the place and also the breakfast!

room service restaurant s menu has limited choices of food- a hot water boiler and tea supply

they could build a gym. breakfast is expensive when compared to the options in the area

good value north of madrid center...easy access to airport and good wifi.

food quality. room service

would have loved to see more amenities like gym and indoor pool

fast laundry service

except for a small gym, there is nothing great to do inside the hotel.

like the chocolate and welcome masege card on the room the bed so comfortable also the wifi excellent and super

wifi is slow and the i was told when checked in information provided on booking is not correct as i

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

beds aren't suitable for small kids who are in danger of falling off

spa pool wasn t operational

was amazing, staff and bar bites were amazing

claim to be pet friendly but then charge 50 euros per pet

felt the trainer in the pool area was rude, we understood the fact that we could not have glass in the area,

laundry

the view was of a bunch of beat up old building the laundry hanging

it would be nice to have on site washer and dryer to use for guests to clean laundry

the hotel also has a laundry service during the weekend, and during the week, you can wash your clothes in the

pool is small, but this is madrid, so it was great to have a pool to cool off in

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

and large rooms, very clean and comfortable, good wifi, good value, decent location in madrid

but manageble, limited options of restaurants around hotel, no gym

its personnel at reception, the room space and cleanness, having an agreement with a very good gym at walking

i really enjoyed the gym

bar and restaurants available in a walking

were very friendly, the shuttle was a great help in getting us from airport to the hotel and back to airport

the pool looked nice but i didn t use it

location was excellent and i was travelling with my small pet. everything was perfect.

cleaning, wifi conections,

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

had a problen with connecting to the wifi, but they solved it at the reception

poor wifi connection

its proximity and the shuttle service to the airport.

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

very stable wifi (colleague in the other room was satisfied though), breakfast consists mostly of sweet and

really fast internet wifi to download a movie within half an hour, and super clean bathroom with disinfected

great location near metro and convenience store complementary stuff in bathroom included strong wifi