wifi was hit and miss

great bar for nightcap drinks

surround area was forest and good free parking place

able to use parking next to the property, i was in a small hut round the back of the hotel

can't they just hire some kitchen staff

next to the shopping centre and the freeway bar and food was good at the hotel and they also do laundry

) *laundry service available *go green policy encouraging reuse of towels and skipping a room clean if

room had crisps under the bed room service was very expensive

front of house and room service were excellent

while front of house and room service were excellent, it was really let down by the restaurant/bar

wifi strength was not strong enough for me to work in the evenings

plenty of parking right outside of the front

the kitchen at the house only catering for breakfast which was excellent

good cooked breakfast pet made very welcome

wifi in the room would be good as signal isn t very good

info packs in rooms about hotel facilities and timings would be lovely (found laundry, roomservice and spa

only issue was our first allocated room number 55 was next to laundry room and desperate for a makeover

noise from laundry room above our room

there were no bath robes in our rooms and when i asked for them, they said that the laundry was delayed and

the pool is too big and the spa is what you need

laundry services, though advertised

we had a suite and it was perfect for work trip but also a couple night away, we also had a spa day the next

the staff were always happy to help, room service food was lovely, breakfast had a substantial menu with many

the kids also got activity packs at dinner

wifi was very slow at times and mobile signal was not the best in the rooms

at the other options i should have stayed at one of the others next to this one that had a/c and laundry services

checking into our room bags of laundry and trays lying in the hallway, also went downstairs to the bar and they

the laundry service outside my window in the morning.

wifi was very weak

staff were very helpful. the room was lovely. breakfast was a great choice .

the rooms are small, walls need painting, terrible view to some courtyard with dirty laundry baskets, plastic

my room was outside the laundry or garbage area so a little noisy with staff coming and going

a pile of dirty laundry (with food and glass) was left in front of our room throughout the whole stay

otherwise noise from the exterior laundry storage/delivery area was invasive

im so thankful you offer room service as i was alone with 3 tired children

trams and trains under window was very loudly - in backyard every day at 9 am pick up laundry and garbage,it

but why when they know you are travelling with a child sharing your room, arriving late the bed for our daughter

there is a swimming pool, the water is warm and kids like them very much

breakfast was excellent

veg sticks and dips starter we picked on the kids set menu was dismal but the restaurant staff were quick to

problem was a noise in room all night from what sounded like a boiler or laundry or something that just was

were attentive and so accommodating- the airport transfer was great as they kindly gave us an early check in

no gym

we love coming for a date night away from kids

next morning the convenience of a wonderful shuttle to the airport topped off our overnight stay

i was very pleasantly surprised at the bar prices, as we attended a wedding within the hotel, and couldn't

wifi wasn t great

the staff were very helpfull and friendly including the room service ladies

t get wifi in bedroom even though they gave us admin log on

i love the bar with sport on the tv s in the

laundry trolleys/ cleaning trolley left in the corridor for long periods

to make you tea or coffee - bathroom was really nice and neat - pretty good size tv - staff for room service

also late check out at 12, which again was great if we had needed this on our last day

wifi failed at times

late check out good service at reception

a pillowcase and went down to let them know and they said it's no problem they will send it to laundry

the sheets seem right out of the laundry but had concealer and make-up smudges

the corridors were full of big giant black laundry bins which were there for the duration of the first evening

bags of laundry in reception area

s from a previous guest in the bedside drawers and also food trays left from breakfast and laundry in the

i include the receptionsists, the staff at the bar and the staff who clean the room

charging for the car parking

is very nice, but i feel i was let down on what was meant to be a special night away from the kids for the first

we also ordered room service and it was forgotten one morning

parking was available on site at no additional cost which helped us avoid parking fees or

no self laundry.

i found the fresh laundry had a dirty footmark on it, and had a rip and when i reported it, we were moved to

additionally, the hotel does not offer laundry services, which was disappointing and inconvenient

location of my room - 1st floor directly above service entrance - bin lorry, laundry lorry and other noises

small playground that my kids enjoyed and in a nice area

wifi was a bit hit & miss but catriona did everything she could to accommodate our need for a good

room 101 is next to the laundry for the up house staff , very noisy

staff were brilliant. charged my phone without fuss and bar service very friendly.

the wifi was intermittent and slow

got early check in

the room service

no laundry bag.

the staff were efficient; they arranged an early breakfast and a laundry pick up/delivery on our behalf

that and being close to a kitchen (maybe) didn t aid in jet lag sleep recovery

called up to see if i can take my two chihuahuas along but only be charged for one dog ( 20 each pet) and they

he was new as a waiter, because it didn't feel that we were welcome there in the breakfast bar as his hands were

when we arrived at the property all doors were wide open, some delivery/laundry (

he even dropped off and picked up our laundry for us

there was no wifi in the room, but it did not impact my stay in the hotel. i really enjoyed it.

no wifi password and no slippers were provided within the room. room ventilation was poor

small room poor wifi

smell from the laundry room

breakfast was a let down x tepid and over cooked x also room service food was tepid too

early check in was not an issue, lesley very helpful

late check out at 12 a bonus too

comfy beds space in room. lovely staff. late check out.

we ordered room service on the first night and the food was delicous especially the haggis bon bons and the

the bed and room service was outstanding

close to city centre had all the facilities needed in the room spacious late check out on sunday

great area for being local to the sick kids hospital as nephew was in intensive care so made it easy for getting

we did book 2 rooms for a family of 4 with 2 kids

245 second floor, the view was dirty laundry

there s no self service laundry. laundry service is a tad expensive.

had clearly not finished as the hallway of the third floor was literally covered in dirty laundry from the night

room, dreadful view of bangkok ladyboys circus tent, the dirty teacups three days in a row, no laundry service

given was right next to the cleaning cupboard my husband had to find the cleaner to move the big laundry baskets

self-self laundry with wash-dry and soap is only 4 pounds

laundry, self service ironing and kitchen facilities available

it has a kitchen facilities, laundry facilities, ironing board, bar, many seating areas and close to the centre

laundry services and room cleaning are very nice

there is also a possibility to do laundry

the room was clean and adequate size for two, laundry changed every day.

would be great if they charged for laundry by weight as opposed to by the piece

laundry service was very good, bed covers were replaced without fuss within 15 minutes

it s really noisy , you can hear the voices and the laundry machines , we woke up 7am with the room services

room was opposite a laundry or service base

30ish when the laundry/delivery was at the hotel

noise of the laundry wagon and cages being moved around at 5:30 am - too noisy by far and too early

we used the laundry service which was a lifesaver due to our attempt to pack light

restaurant only opens for breakfast and dinner, and laundry is quite expensive

when asked about a laundry service one front desk clerk said that there was no in-house service when in fact

the room we were given on arrival was 100 and next to the front door and laundry - noisy with the washing been

was only one pillow in the room, which meant fashioning more support out of towels and dirty laundry

room not properly hoovered, and bedsheets had marks on them - which might have come back from the laundry that

the bed doona was way too small for the bed and no laundry facilities on site or close to hotel

com page said the hotel offered laundry services but when we arrived at the hotel they only referred us to

everything i needed to cook a meal, do my laundry, do my work, has been thought of and provided

was good to have laundry facilities but the drying cycle of the washer/dryer was not very efficient and took an

the wifi was very poor. you need to have boosters so everyone can use the wifi.

wifi didn t work

the speakers and the wifi and the tv

advertising,no bar no laundry

the staff were fantastic and organised your laundry for you. walking distance to everything.

lovely wine bar just around the corner la p'tite folie

maybe the room service could be done more often

guest information in room stated room service was available see room service menu but one didn t exist

offerings of food, wine, and other comestibles paid on an honesty basis as well as a guest laundry

it was convenient to use the guest laundry

the breakfast was excellent and the room service added value to that

no issues with wifi or cell reception

bar on site, room service and breakfast served in our room( anything from continental menu and plate of hot

nearby amenities for grocery, dining, and laundry were amazing

we had do not disturb on the door, toilet paper wasn t topped up when room we cleaned, no laundry service

room location was in the basement in what can only be described as the laundry room

wifi did not connect

great stay and staff done well to accommodate early check in

it was surrounded by at least 30 big bags of laundry

for a 4 day stay, was stuck in a basement room next to the laundry in a stuffy and poorly ventilated room, was

the bar was stocked with local drinks and the staff serving were knowledge about the selection and

my only complaint is that the wifi signal in room 26 (b level) was very weak and would often drop out

although we were a couple travelling together with no kids etc

didn t know how to acquire room service, or that there was a cut off on it, therefore we missed out

bar and restaurant was great too

nice hotel with good gym

really not kid friendly. limited pool access, poor kids menus

the spa offered the exact healing pause i needed

good laundry service for 20pounds for a decent size bag

the staff were very helpful and arranged for our laundry to be done and topped up our tea bags

the caucasian gentleman our first day helped us get a laundry service asap which we were dying for

lack of facilities ie. no kitchen or laundry services.

there was no laundry facilities.

looked like laundry cages or something

staff and was forever on the basement level when it did reach us it was sometimes full with laundry of something

don t open, lack fresh air, slow inconvenient lifts often used by staff to transport large laundry containers

have like to have had later breakfast hours and additional items available for 24 hour room service ( because

i also requested early check in and on arrival they were able to facilitate my request

for an apartment the only thing missing was laundry facilities

unfortunately not even an on-site or very close laundry

a washing machine in the apartment, as sometimes we arrived late and would have liked to do some laundry

location , facilities, breakfast !

perfect for a home from home feel, with an open plan kitchen/living room, a large bathroom with bath and a

services like room dining/ laundry are way too expensive

location, coffee machine, room service, laundry, basically everything.

it should be the role of the parent to teach kids manners but, alas, not all people are considerate

limited room service menu

not only were they incredibly helpful about an early check in but the extras they gave were so generous

when booking we saw that they had a laundry service

there was no laundry

very expensive for a 3 night stay. laundry service that is contracted out is very expensive.

loads of clean and dirty laundry outside our room for too long

expectations only fell short because i thought i had booked a different facility with kitchen/ room service and

keeping- they left empty bottles, chips bag, laundry plastic bags around without throughing them away

wifi was bit poor 4 kids

staff v friendly and helpful. room clean and good size. pool and spa area v nice

pool was a nice treat and kept the kids occupied.

- loved the pool it was open 7am until 10pm and no restricted times for kids

cost of having laundry done

laundry service is not good, small rooms, weak shower

express service on ironing a couple of shirts but it didn t happen - shirts delivered at normal laundry time

2) i had issues with collecting a laundry 3 times

hotel with a classy styling, friendly staff, delicious breakfast and good wifi