customer service was great. and we love the pool too

however the pool was extra salty or something my kids complain about swimming for hours about how they're eye

the pool was always crowded with kids

amount of space and facilities that my kids loved to explore

beautiful property, great staff, nice gym and pool, beds amazing, perfect location.

because of covid, there was quite a laundry list of amenities and services that were closed or unavailable, such

requested for extra plastic laundry bags and was told that the hotel didn't have any

room service during covid-19 which doesn't make sense

i love the pool and hot tub, but the cleanliness gets neglected and overlooked.

lot's of kids

room was spacious, and having an in-unit laundry was a huge convenience

no coffee bar other than in room

gym and location were great

what breakfast?? the gym was not cleaned daily.

bit disappointed that the bar and restaurant were not open when we were there over monday night -- only weekends

instead i went home and did laundry, and did not make it back

the wifi was always working, and the extra channels on the tv were great

parking lot, pool, staff & breakfast

my family (husband and 3 kids) had it to ourselves when we were swimming first thing in the morning

the grandkids swam and slept like kids do

not having continental breakfast. paying for parking when the room rate is already high.

the workers with the residence inn that s connected (that was slightly cheaper and offered free breakfast

not get coffee in the morning because they did not have a staff member who could run the coffee bar in their

when we came in after a night of bar crawling, we had a security guard asking us if we were guests, ensuring

the bar a dining area was closed because there wasn't enough staff.

i wasn't able to use the pool or gym, but i had no issues using their laundry room

our room smelled like smoke and the lights in the kitchen were not working

it was very very cold and the pool was mildly warm. only part i did not like

guests, no bedding for the pull out sofa (which also had stains), gross spots left on the kitchen floor, and no

i wasn't able to use the pool or gym, but i had no issues using their laundry room

broken laundry and washing machine. daily cleaning is not neat.

the breakfast had a nice mix

breakfast

breakfast wasn't so good,the eggs taste a little off the tater tots wasn't done

bad of an area overall was a good clean room and hotel was great distance great tv selection and wifi parking

noise from laundry???

we were looking for laundry facilities in the hotel and there was none.

vegetarian options at the bar or restaurant

the location was perfect, also the staff, especially at breakfast was top notch.

room service was good

checking in we went to our room and the hallway was full of dirty laundry

however no laundry bag nor any bar or hand soap

bar soap in bathroom, also cleaning people did not supply a laundry bag

there is only a lap pool and no hot tub

pool closed too early 11pm-12am close would be better for later night swims for older kids.

modern and updated, free laundry (self serve)!

the location was perfect and breakfast was nice

convenient location! friendly and engaging staff! excellent breakfast!

room and staff were awesome! breakfast great!

it totally ruined our plans for celebrating the kc chief s super bowl parade with our kids, a waste of $200

com error, but the pet fee was not explicitly stated and so we arrived to an extra $75 non-refundable fee added

bed was comfortable, and the staff was very helpful when we did have issues, and room service was extremely

very nice old hotel with a excellent bar and grill.

, dresser with built in bar type fridge which worked for our needs

the staff was amazing! the room was super clean and room service was superb!

room was across from laundry facilities and there was a machine beeping all night

when talking to the staff they said we have not anyone to do laundry the elevator was broken so we had

it does have a laundry room

trash bags, and dirty laundry old paint buckets, dry wall pieces everywhere

tv didn't work, the fridge didn't work, the laundry facility was filled with laundry for hours and front desk

had a kitchenette fully stocked with dishes, silverware and serving utensils

location and lots of parking lot

indoor pool, beds, nice facilities.

mostly location and pet friendly

they also called us a few days before to give us a heads up about their parking lot, which was wonderful

they had a guest laundry facility, which i did not use, but seemed useful

nice breakfast, coffee in the very early morning. good guest laundry.

great hotel with excellent amenities. free guest laundry.

self-service laundry room

room was great. breakfast was great. staff was helpful.

wifi was decent enough for me to watch netflix on, on my tablet

shower curtain dirty as well as the floors of the room which smelled tobacco and that was a non smoking

up there was 3 police cars rite out side the property and a meth head girl walking through the parking lot bare

parking

was extremely unsafe, had to switch rooms because we had a none smoking room and the room we were given stunk

car parking and guest laundry are great!

the location is perfect and the shuttle makes getting around very easy.

i think parking also was something that was frustrating, we paid for parking at the hotel and the second

shuttle service was great!

breakfast looked good, but we did not have time eat

the night my bed just starts shaking violently on its own i think it is because we are under the laundry room

there is a guest laundry with 1 washer and 1 dryer located in the building and you can purchase laundry supplies

in room wifi was usable but slow, despite a dedicated ap in the room

breakfast closed at 9

super convenient parking

there is also a dark skinned young woman with green and black dreadlocks who worked in laundry that was most

especially consider including a laundry room in your facility please

the wifi does not work

the breakfast could be better, not a big deal though. $75 pet fee seems excessive

breakfast was okay, raisin toast was nice

i had to call the front desk multiple times for laundry bags, and bedding for the fold out couch bed that was

had everything you need right there but also a shuttle bus to take you down to the plaza and pick you up, which

com that the sofa bed be made up when we arrived, for the kids

loved the remodel!! staff was awesome and room service was great

dated hotel, dirty rooms, small spaces, nothing to do for kids, very very low water pressure, not suitable for

it s also worth noting that they have a spa onsite, although i was not able to enjoy that this time

room service experience

gym seemed well-equipped although i did not use during my stay it due to illness

great location, comfortable gorgeous room, coffee bar in the room, friendly staff.

laundry facilities

room was clean and liked having kitchen.

wifi not secure

we not recommend if you have kids or make any type of noise

location , investment made for the things starting from gym equipment then cooking apparatus

00 for a single load laundry soap

have a laundry room

the breakfast was great. my kids enjoyed the pool. clean room!

spacious, clean, comfortable, and close to everything! good size indoor pool!

is good and the kitchen staff kept the dining room clean

laundry staff took forever to bring clean stuff for the next day they didn't even get offer to

room service and bar closed early drive to check in was very crowded

room was quiet and relaxing, front desk staff friendly, like option of pools-indoor and outdoor, pet friendly

i know it's not the hotels falt that people can't control their kids, but the size of the pool and the number

many kids were here, there was something going on in kc that there were tons of kids, but hey the hotel

loved the free shuttle! lakota was a valet that took great pride in his job and was so helpful!

they had a free shuttle to and from the plaza and we were very impressed

they even met my request to sprinkle rose petals around the room for our anniversary

also, no information in the room about amenities available in the hotel room service, etc

i wish they would offer room service again.

) there was no: room cleaning; laundry service

lounge room service could stay open later.

ac no pool

24 hour room service would have been wonderful.

room service was very good. we like the lounge a lot. free parking and wifi are very nice.

excellent laundry service

hotel employee behind the bar is a real pro

the location is great. there was a bar in the lobby. the gym was very nice.

pool is beautiful but not relaxing when overrun with kids jumping and screaming.

room, service, breakfast and facilities

fact that you advertise a whirlpool and there isnt one

bar because there was no soda machine back there so she left the bar many times to go back to the kitchen

check in and out were easy. liked the pillows. the little gym was nice.

i liked the gym and the garage parking.

the pool and the front desk people

the pool was on the colder side. wished it was warmer

breakfast was great and everything was very nice. the dove products are very nice.

rooms were clean, the breakfast was good, and the pool was a nice bonus for the kids

also wifi was

rooms were clean, the breakfast was good, and the pool was a nice bonus for the kids

quality was poor, cleanliness was not up to decent standards-cockroaches in room, laundry and trash in hallways

we like the laundry/ and restaurant within the hotel was cool

large guest laundry- 3 washers and 4 dryers

smelled like weed in laundry area

a large multi-building property but there was plenty of parking around every building

them a warning and said don't let it happen again this place does not have a for you to do your laundry and if

it was ok and they have a laundry area for customers

fact that you don't have a laundry room

they did not have a laundry facility

asked for one when we got back and did not have keys for the laundry room

casino attached along with several restaurants

ev charging on premises

the casino was fun, lots of game choices

long distance to walk for parking and casino.

not clean: used bar of soap in bath, dried soap scum on vanity & tub, carpet needed vacuumed, ice bucket full

i used the laundry room, which is very convenient

up-to-date guest laundry, vending

they provided a laundry basket

enjoyed the guest laundry facilities as they were most convenient and clean

loved having the laundry facilities on site and at a reasonable price

the bar is never really open

needs a real breakfast /,restaurant near or expand the present bar to include more

the bed was hard and hard to fine a parking space

i didn't like the parking lot construction.would like longer hours at the bistro.

we didn t plan any evening activities because we dedicated that time to the pool for our kids

it is unbelievable that such a big resort doesn t even have a place for guest laundry.

outside of my room was a pile of laundry. must of been 2 or 3 rooms in the pile

parking is well lit and ready to navigate

who charges for water bottles and wifi

an the fact the spa wasn't open yet the gym was

wish there had been a bike in the fitness center.

huge tv, nice kitchen set up, comfort bed (pillows were really poofy

rooms are spacious with a full kitchen

good breakfast considering the covid times.

best hotel breakfast i've ever had!

a pool

i like the hotel's proximity to the argosy casino

no hot water in shower breakfast: a 4' long piece of what looked liked soggy plastic came out of the oj

it's right across street from argosy casino.

the distance from the casino

nice breakfast, cheap, laundry and gym, next to a nice roadside bar with cheap beer

the lack of amenities made the stay boring, the fitness and laundry rooms looked thrown together just for the

i didn't like when some of the customers was taken advantage of the young lady that was serving breakfast being

the room had working air conditioning, comfortable beds, and plenty of parking space

breakfast could be improved

good location, comfortable, very clean, secure laundry/vending area

the other thing i liked was there is an onsite laundry facility

features= a safe, iron and ironing board, large refrigerator, 24hr laundry, hardwood floors, plenty of instant

laundry facilities were adjacent to our room

lot , neighborhood is safe convenient restaurant on same lot and quick trip both just a hop skip, laundry room

we stayed as a team as mentioned above and chose the place for the laundry onsite, pool and the restaurant

and modern rooms, friendly and helpful staff, great location, plenty of on-site amenities like laundry and gym

this usually is from cheap laundry detergent and unclean carpets

we stayed in the basement right across the laundry room

room alloted opposite to laundry room and lot of noise was coming, water was leaking from fridge or somewhere

laundry facility

just like cheap laundry soap

no laundry room for guests

breakfast was very good

breakfast was good wifi worked good

the room we stayed in was clean and close to the laundry.

laundry available was great

breakfast buffet & pet friendly

so nice to have a couple free meals for the kids and staff is very friendly and helpful.

the hotel breakfast had several choices and the indoor pool and hot tub was a nice well maintained area

room was right next to the laundry

that the pool closed so early and we didn't get a chance to enjoy it

breakfast looked amazing although we had to leave and didn t have time to eat it

of trucks and heavy equipment in the parking lot taking up many spaces which made it tough to find parking space

there was plenty of parking

the laundry facility and vending machines.

carpets need shampooed. debris in laundry room needs picked up.

room cleaning i like the attendance i like the way the clerk come to you with respect i like the laundry room

it has sufficient laundry facilities and ample on-site parking

and do my laundry

friendly staff, cleanliness, breakfast options

kids were playing with the doors on our hallway all night

pool was indoors, restaurant and friendly staff.

the next morning at breakfast, jessica told us that they had it at the front desk

were informed we would have free breakfast but since we have kids we would have to pay for their stuff even

great location and nice amenities... open laundry room facility with seating while you wait.

the laundry room was a welcomed amenity

our room was in the basement, near laundry etc

laundry facilities were inadequate with just one machine

the pool could have been warmer but it was middle of december.

the guest laundry machines were broke also

laundry room was very convenient

yummy breakfast and nice pool

was half gone, bathroom ceiling tiles were missing, couch was completely stained and covered in pet hair, bed

advertised pool, but wasn t open. wifi in rooms nonexistent

everything was wonderful! really convenient laundry facilities!

no laundry available and our room 112, fridge doesn t work well.

friendly staff. clean rooms. open pool. would definitely stay again.

the carpet smells of mold and the bathroom feels less than clean

it was quiet and peaceful and parking was no problem

the laundry room was not working

laundry room close

staff knock on my door and accuse us of smoking in the room whn clearly my room across frm the laundry room /

room was very humid everything felt wet but our room was close to the pool and across from the laundry room

has a pool and laundry

the parking lot's a bit hilly, the tv was good but not great ( size and the available channels) system

car got hit in the parking lot and the front staff was very unhelpful and tried to tell me how hard it would be

no problem with parking

the breakfast and friendly staff

dirty everything, bad location , horrible parking

really nice lobby, clean room, breakfast, laundry

more parking. it was hard to find a spot.

really nice lobby, clean room, breakfast, laundry

the breakfast was incredible

close to world of fun and casinos

to the fact that i did not want to take bedbugs home and due to the fact that i would not do my laundry there

close walk to the pool and to wof

wish there would have been a pool code/key for guests only

we enjoyed being so close to the parks and the pool in the village

noticed several small ants all around the kitchen sink

laundry room only had one washer and one dryer so i had to wait a bit to get started

kids loved it

also appreciated the couch being twin size with twin size trundle also, as a couple extra kids stayed with us

breakfast and pool were good, and we will be back for sure

and the head was on the opposite wall, had to alter my media devices mac address because of the wifi authentication

laundry room

they provided everything you need for the kitchen area, i was very impressed

was nice with the kitchen and plenty of drawer and closet space

we had a kitchen in the room that we weren t expecting which was nice

the extras they included in the kitchen they had a blender an air fryer and all you daily kitchen essentials

parking was well lit

breakfast included and was very good

outside lights on the building or in the parking lot were working

pool was a hit with the kids. beds were comfortable. cereal choices were great.

it was under construction. limited parking and had to change first room because of construction.

breakfast was amazing

parking lot was adjacent, and property was well-secured - we felt completely safe

the host mark made a fresh and delicious breakfast that was perfectly cooked and ready on time

friendly atmosphere,plenty of parking, comfortable bed, great breakfast

appreciated the decor, soft linens, available drinks, and full breakfast provided

some staff aren t friendly. laundry room isn t the best.

poor wifi, broken laundry, beds, thin walls

checkout used to be noon and they've set it back to 11. no laundry available

stayed there a week so we had to do laundry while staying there and to only have one washer and dryer doesn

the front desk lady was awesome and the breakfast was tasty!

nice gym with free weights, bench, cable machine, treadmills, elliptical and rowing machine

drinks at the verbena bar were excellent

the laundry machines

laundry is dirty

easy check in, close to room parking, laundry facilities.

breakfast was pretty light

my room wasn't clean and the parking was too far from my room for my comfort.

dryer in the laundry room needs to be replavef. it took 2 hrs to dry a small load of laundry

are wrong and need to be changed, especially since the ice machine is located in the guest laundry, and only

broken elevator, flood laundry/ice machine room

the pool area was very cold

pet friendly

hotel, then it will work for you, just ignore the stale cigarette smell in the lobby, rooms and laundry/bedding

plus, laundry facility on-site was super-convenient and affordable for me

breakfast is acceptable, small pool if we wanted to swim

i liked the parking lot area very spacious, each wing of the property had its own area & it's swimming pool

bed was comfortable. they have a pool that the kids enjoyed.

the door to laundry room locked early

it had 2 small tables that were dirty and an open area laundry room attached to it, which had a gross, dirty

also the office smelled like pure laundry detergent and bleach

wifi broke down thru no fault oh mgmt

noise in the parking lot

breakfast

room smelled of mold and dampness; burn holes on the bedspread; carpet was sticky; inadequate parking; overall

there seem to be a lot of unfavorable people hang around in the parking lot through out the evening

missed breakfast

great price, clean room, good parking, & awesome location.

friendly staff, decent breakfast, nice laundry facilities

good breakfast. laundry facilities were clean and worked fine. helpful staff.

contractors to improve the facilities he also was working with the lobby personnel and with the laundry and

breakfast was okay, good location, clean room, laundry service

the staff was friendly and helpful, and finding the self-service laundry just off the lobby was a bonus

we arrived late and had an early morning and had to do laundry the woman checking us in took forever to process

on one occasion parking was a problem. not this time.

double normal rates because of nascar rates and other sports activities for kids that weekend

parking lot was a little small

only thing i could say would be, the pool is a little small for how big the hotel is, but not everyone will even

the lady who checked me on was super nice. laundry on sight.

very dirty, no elevator, laundry room was out if order for a week and 1/2

cockroach, the ac didn't work, the bathroom sink overflowed with even a little use , no pool, no laundry and tv

charged because there was a little kool-aid stain on the sheets that would have came out in the laundry

i love that it's a under $20 pet deposit and they serve breakfast

doors not working; hard to get extra towels because told they were liked out of the laundry room; breakfast was

i had to do a load of laundry there

washers and dryers literally two days trying to do my laundry

no i didn't like the breakfast though that's the only thing

the breakfast was great

gave us 5 top sheets and 2 queen pillow cases (we had a king) they never came to get the dirty laundry from our

newer property, had guest laundry facilities.

staff was friendly and it was pet friendly. the room was spacious.

pet-friendliness

time there were playoffs for high-school kids