wifi doesn't work my room smelled like cigarettes

wifi in room did not work

wifi

the receptionist was ok smiling . the bed was comfortable. wifi ok.

may be they can do a bit of effort toward the wifi. good connection, but a bit slow.

is difficult to use the laundry machines app inside the laundry room due to no wifi signals available inside

no laundry, knowing that its mentioned in the description

no laundry service - very disappointing

they have a guest laundry room which i liked and it was a walking distance from supermarkets and pharmacy ,so

having a laundry facility on-site was a great help too

appreciated available laundry

were no laundry bags in the room and no trash bags in the wastebaskets

the breakfast is included in your stay and laundry on site.

laundry very reasonable to wash and dry clothes

laundry facilities were there

kitchen and laundry

breakfast was awesome loved the gym and the staff was absolutely welcoming and accommodating.

kitchen in the room, very convenient

the free wifi worked fine, in both the room and the lobby

the room was clean and the breakfast was delicious

downside is no parking and if u prefer to do ur own laundry no laundry room

a bit pricey. should offer free breakfast.

way too over priced for one of my kids to eat a piece of

the bar had a beautiful patio area with outdoor seating which was excellent

not seeing any kids in the lobby but perhaps summer it ll be more family oriented

no laundry service in the hotel.

self-service laundry, they do have valet dry clean service but it s kind of inconvenient and a bit expensive

the breakfast room service on thanksgiving was poor - an hour late

kids were complained that the sofa bed was the most uncomfortable one they've ever slept on

the decor is great, the bar had a fun atmosphere, and the staff were helpful

also had indoor heated pool and laundry and dryer on

laundry was a bonus when into a lengthy holiday

so many amenities gym, pool and spa, laundry room, ice machine that all came in extremly handy.

it was nice that there was a pool and whirlpool, laundry facilities and a gym

the hallways and laundry are are dirty but i understand the hotel just opened up after 16 months so they are

that i thought would be good is to have a dispenser for washing liquid and dryer sheets in the laundry room

trade center), the spacious and clean room, the kindness of the staff, the equipped kitchen, the laundry room

free laundry

laundry available in complex

there was also free laundry facilities for guests to use, which was awesome

is there not to like, rooms were clean, breakfast was amazing, a laundry room available for use

cash to use the laundry

laundry facilities sign stated see hotel store for detergent but when we went they were out

laundry in hotel walked to subway right on hudson river gorgeous view of nyc skyline

there is a laundry on the 2nd floor as well as a gym, i didnt use the gym but it looked decent

i lost my laundry, and the hotel compensates me with points.

their slogan whatever whenever obviously doesn t apply to room service requests

room was fairly well cleaned except for the brown pet stain in the entry area to the room

location, staff, pet friendly, modern

location and gym

should provide laundry facilities on every floor , was only one washer and dryer on the 3rd

i also saw a laundry area

laundry service is not available

it has a laundry room and a gym

would not recommend staying there if you have kids

no laundry and no breakfast!

no laundry

to get to, free parking, clean & comfortable with most of the amenities expected (for a brit, a kettle to make

rooms were clean, parking easy.beds comfortable

breakfast was great, the workers were wonderful and it helped that there was a shuttle to times

food, drinks, room service, laundry services, etc very expensive

gorgeous well-appointed rooms, good location, nice gym, excellent service.

junior suite (2 double beds) was terrific for our family with two young kids

it s a fantastic choice for families with kids, offering plenty of space to relax

wish loopy dolly bar was open all day

no privacy in pool

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

spa folks very friendly

amazing rooms and spa and gym. lovely staff. good location

amazing rooms and spa and gym. lovely staff. good location

no being able to smoothly send out laundry was a bummer

gym very small and minimal equipped , no laundry service, forgot to make up my room twice

no laundry or microwave & jug

during our stay we also attempted to get same day laundry service done 2 days before our scheduled check out

room service and front desk experiences were accommodating and smooth

laundry pickup doesn t work and we had to bring it to the front desk by ourselves

the laundry service was also very useful and quick

no room service, on site gym, or laundry service

asked about coin operated laundry and they said that there was none

no magnifying mirror nor place to hang small personal laundry

standard king room was a good size, and the gym had phenomenal views including free laundry for gym clothes

very nice gym with free laundry service

is great, as are the facilities generally, the roof top bar, the bathroom amenities, free laundry for gym use

expensive for what you get, the peleton s in the gym didn t work, the laundry benefit was great but 4 items

you're traveling with kids, just be aware that the hotel has a club and that there is definitely a nightlife

service and attention to detail from the laundry to room service and housekeeping

service and attention to detail from the laundry to room service and housekeeping

breakfast is very good. we ve been having room service. service was fast

24/7 room service

room service: 1 coffee is $9 + tax 9% + tip (20% nicely added so you don't have to count) = $11

no laundry. could definitely use mpre light.

no mini fridge. only ice machine in basement. no laundry service, only dry cleaning.

the noisy kids running around up and down the hall, slamming doors all night.

coffee maker, wifi

location, gym actually open (unlike many other hotels now), wifi good, friendly staff, good price during the

the room was nice and bonus to my stay was having laundry facilities available for use (just needed to book

i like the laundry

the bed, the view, the room, the free laundry, the helpful staff, the bathroom; it was all lovely

free wahers and dryers to do your laundry

even guest laundry room with vending machines

i loved the amenities... the water stations, wine hour, laundry center and computer stations

many free services like laundry free drinks, coffee and snacks

laundry facilities were super convenient during hot summer days and with two kids

was available at the guest laundry, but would prefer these in my room

laundry is very convient and efficient

room was right next to the laundry chute and every hour in the night, it sounded like someone was trying to

pet fee 150

room was tiny, the pet fees exorbitant - highest i've paid in my life by a factor of 4, and the room was so much

had to go the gym in the basement to fill up my bottle

also, wish the gym was a little more updated

i used the laundry service and the gym, both really efficient and of great quality

didn t replace the laundry bag though or the water in the mini bar

the cost of the laundry service was ridiculously high and no coffee/tea facility in room

breakfast is also nice

they even have a gym which allowed me to run on a treadmill rather than on the crowded streets in the heat

better laundry service current one is too expensive

great quick room service, lobby lounge, nice staff

and gym were spacious and products were lux

there is a gym, but most hotels have gyms

had a big comfortable room and i could get a late check out

location was great. room service and mini bar very nice

don’t allow kids to use spa, no swimming pool in winter. only one robe per room

no acsses for wifi during stay

shower was producing a pool of water i think a plumber just needs to caulk it is all

having a microwave in all rooms is a bonus when you have kids

charged us for service they haven t done (overnight, expedited laundry)

no kettle in the room to make own tea or coffee, laundry service was expensive.

parking and no breakfast included :( but this is usual for the area… the tv had only one kids channel

very friendly. kids enjoyed fully the pool. love the neighborhood.

swimming pool spa room

gym was incredible, food , service, friendly smile

there is no laundry

rooms were not ready due to laundry situation did we had to wait for a king time in a back room

there's no restaurant or laundry service for guests

were efficient, straighforward, found early check in from overnight flight

gym is really lacking equipment, it has treadmills and dumbbells

free laundry room, on site snack store, free wifi, a complete kitchen in your room

home feel you get when you are here, all the conveniences that you need ( ie: wifi service, free laundry room,

like that they have free laundry and all the utensils to cook it feels like a home away from

was my third stay at this lovely location, amenities included ( internet service, free laundry and gym as well

clean free laundry gym

no laundry but good room service

we asked for 3 laundry bags and only one was given

after 24 hour of flight, i and 2 kids went to hotel at 10

sanitizer in room no ice available nowhere no wifi- i put in last name and room but it didn t let me get on

i love the spa tub.

great as it in the center of soho and the hotel has a nice rooftop bar as well as a decent hotel gym

the location of the property was great and the rooftop pool and bar was perfect

rooftop bar was great!

the pool closed really early so we couldn t use it much and the gym was pretty small

ordered fresh cookies from room service and they brought me 4 small crunchy chips ahoy for

there was everything needed at the gym and it

attentive staff great spa & pool

building with transitional decor, attractive public spaces, and excellent gym with lap pool

the tribeca location, the newly refurbished rooms, the state of the art facilities (fantastic gym and pool) and

nicest people from the front desk to the housekeeping staff and the guys at the front door and room service

shower took forever to get warm, laundry was not delivered (had to call)

the gym is looking very tired and machines don't work

very welcoming and attentive staff from the entrance to the housekeeping and room service

the diner is great as we are a family so worked well for the kids vs the more formal restaurants

even no room service noise

we enquired about the laundry service and it would have cost anywhere from $10-$18 per item (even for individual

laundry:very very expensive

have coffee machines inside of the bedroom and there was a bit of issue when i wanted to use the laundry services

stayed at the roxy because we read it was one of the more pet-friendly hotels in nyc, and it certainly was

additional money for high floor, resort fee when the hotel is not resort and it is charged for wifi and a glass

i had some laundry done overnight which didn't come back till 2

a mix up with our laundry meant we had some hassle on our last day

window overlooked an alley and it was loud with the laundry pickup and the trash pickup late at night

room service because they don t have all days

breakfast buffet was sub-par compared to the rest of our experience in this hotel, but there are

laundry service is embarrassing

room service was great. wonderful breakfast in our room. staff was freindly and helpful.

rooms nice and beds very comfortable, room service exceptional

ordered morning room service at 6:30am and received it in 10 min uncommon and excellent!

everyrhing exept the wifi didnt work and i eas on a wotk yrip so it was very uncomfortable

free laundry facilities

laundry room was a great perk

downside was when housekeeping accidentally put a child s teddy in with the laundry

attractions -kitchenette area was useful -breakfast was good -friendly and attentive staff -guest laundry was

i liked that there were free laundry facilities - we used them twice

we didn't have breakfast there, we were with a wedding party so ppl were all over the place!

little things, had wifi issues, couldn't get movie as they were upgrading system

clean room, nice gym, cool swimming poo

our 1st get-a-way from sf, ca to nyc escaping from our hustle & bustle of kids, work etc

was not really a restaurant at the hotel or breakfast buffet, just a little mexican restaurant that was sort of

we took advantage of the equinox gym pass

location and gym partnerships

room service took soap after first night and did not replace. no bar of soap after 1st night.

it was nice having a coffee bar in the hotel as well

hotel has no services, no lobby, no dining room, due to the free wifi the small lobby is used by locals who seat

loved the staff and we received an early check in without having to ask fireplace and la sirena for dinner was

my floor smelled like a smoking floor

breakfast was outstanding and the staff could not be better

we are customed to a much better and richer breakfast, it would be great if you could improve that, we went to

so comfortable and friendly. nice bar in lobby and nice breakfast. comfy beds. nice gym

if it will be good they provide guest laundry also

no laundry service and the hallway had very bad smell

we got up to our floor at 5pm (an hour after check in) there were piles of garbage bags and dirty laundry all

to argue over the kind of sheet) and he said if i really needed one he would have to go to the laundry room but

wish laundry facilities were available

you didn't order room service so i can't tell you how the food was but the many looked good

tried to go to the swanky bar for drinks and snacks but there were no tables available

room service was fast and delicious

also, they have a nice bar on floor 20

wifi was not accessible on the 10th floor

no laundry and the way breakfast was organized was confusing

they offer complementary small breakfast, coffee & tea in the lobby

wifi is

gym was only machines and no weights, mats or space to do other types of workouts

possibility to leave luggage at the hotel even after our check out. wifi worked fine there

parking and laundry acility.

laundry was right across my room which was awesome

of the ladies at reception isn t particularly helpful: reluctantly gave me change to use in the laundry, didn

large room helpful and nice staff location is convenient to reach the city by bus laundry

laundry room has a washing machine and a dryer

linens and towels were extra soft and the lovey and common areas smelled divine - like fresh laundry

it's a beautiful building with ornate features everywhere, helpful staff, and 24/7 room service allowing in

the gym is good too

the dark-out shades were great too - the dual level gym was fantatsic- lot's of machines, weights, and two

there is much attention to detail from the cute bar cart to the light fixtures

and has guest laundry and ice machine

there is also a guest laundry and a little convenience store (overpriced of course, but at least it's there)

location, price and laundry room was a plus.

really helpful having the guest laundry - $2

coin laundry is available in the building and a pharmacy is right on the corner

asked for a room with view, which was confirmed before we arrived; anyhow we looked at a chinese laundry service

the wifi was a bit finicky which was annoying, but nothing crazy. everything else was good.

booked the rooftop bar a couple of nights but was told it was closed when it was open - not a negative just

great facilities - but gym is a bit too small

have to walk to nearby gym

noise in hallway (maybe air handlers or laundry?) shook the room

no laundry service

no laundry facilities

room didn't have a microwave or refrigerator the sheets were itchy on our skin maybe it was the laundry detergent

no self laundry at this location.

friendly staff, location and guest laundry

great food options available too plus laundry, wifi, luggage hold and a small store by the reception for food

there was also a coin laundry facility in the hotel for $7 each cycle (wash+dry)

laundry facility and coffee in public area

staff, free coffee in the morning, clean, a nice room without noise from next door, coin laundry with reasonable

no laundry service ud83dude14 no variety of food in breakfast ud83cudf73

place's only downfall is not having any laundry facilities

there could be hand weights in the gym.

the staff were really nice and kept offering peppermint candy to my kids

kids can have cereals

if they didn't have a breakfast, they should not have said they

asked about early check in they made us pay an early check in fee cash

a simple breakfast is provided and was welcomed by our group

clean room, comfy bed, okay breakfast

the manager accommodated with a late check out which was great

00 room service fee

was told that the gym was tiny so told to use crunch instead, then ended up having to pay for a pass, hotel

room service was fast

lively bar and wonderful breakfast

two times that we ordered room service they forgot about us

service was bad, laundry service inefficient, housekeeping inefficient, i stayed there before, and i liked it,

services that came with the hotel room and the 'all inclusive' amenities for guests - wifi, laundry, dry cleaning

my laundry took 48 hours instead of 24

the lobby coffee bar charge $6 for a kids apple juice, you could watch them take out a bottle of ocean spray

bar has a cool vibe

breakfast, cleanliness and comfort 10 out of 10

staff not telling the truth and no wifi.

the simplicity, cleanliness and complimentary breakfast.

wifi didnt work

had to go out for early morning coffee and breakfast, but they did give a voucher for the morning meal

we had a large and comfortable room, the room service and cleanliness of the room was excellent

the front desk staff was great, and i enjoyed the room service

wish they had bar snacks in the lobby when we ordered pre-dinner drinks. missed opportunity!

we ordered room service. it was fast and excellent.

a gym on site would be nice

room service was excellent

the library seating and breakfast area ! the bar the interior decir

sadly we were looking for a pet friendly hotel last minute otherwise we would have surely gone somewhere else

room service food delivered in take away containers!!

the tablet in your room to order room service was great

no self service laundry

no laundry area

having to collect laundry by-hand from reception, rathef than it being automatically to the room

laundry too expensive they shud have coun

self service laundry would be great

apparently other than guests, members can also use it and the gym and it actually feels like an outside gym

is exceptional -- most especially if the weather is nice and you can enjoy the outdoor terrace / bar area on

the prices in the spa were exaggerated so we ended up not using it

the other hand, when i dined at a small table by the bar at the other end, one evening, the service was risible

the spa was terrible

my room was clean and exceeded my expectations and the laundry room was clean and affordable

the laundry was very economical and breakfast though included we decided to buy provisions from the

the staff was helpful and friendly. the laundry room is nice. the room was comfortable.

there is self-help laundry, for a dollar or two

the laundry facilities were great as well only cost $1 to wash and $1 to dry and my clothes were

also much appreciated that they were able to accommodate my early check in request (coming from a 18h flight)

location, easy to book, price not bad for the room we got, liked that there was a laundry room and gym, view

guest laundry was really useful

on top of that, the amenities are stacked: a laundry room, a gym, and even a computer center in the lobby for

no coin machine in the laundry area

close to the water and battery park which has a playground for kids

bar was weathered and needs updating

the room service breakfast.

the gym is great with great technogym treadmills and peloton bikes as well as a good selection of

we needed to order pizza for the kids and had challenges using our phone and the receptionist offered to do it

gym a bit small

no laundry

it is self service or they will do the laundry for you at very reasonable prices

they don t offer room service or a laundry

2 adults and 2kids it s little a bit small but we only sleep in the hotel that s why it s totally fine

amenities like room service, gym or even a vending machine, bad pillows & no closet in the room

they do not offer room service and both restaurants located within the hotel were closed down for renovations

shower, location, availability of transportation, complimentary wifi, snacks, and non-alcoholic

courteous, it s location is good, they have cookies and tea available free of cost all time , kitchen staff

nothing, everything was good down to the breakfast!

room service was excellent

the free wifi worked great

the continental breakfast was appreciated and likely rare for a hotel in lower manhattan

the fireplace, bar and atrium and highlights and i was impressed to see it s freuqented by area locals, not

love the breakfast

wifi worked brilliantly and easy to use

very helpful staff. quiet property in heart of nyc. good laundry with new washers and dryers.

but spacious rooms, comfortable beds, cleanliness throughout, 24 hr security at front door, laundry facility,

breakfast, near subways, friendly staff, laundry service

guest laundry was a bonus

there is a self-service laundry in the basement

attention to details w room service was excellent too

staff at check in tried to charge me $1500 more than set price, and waited over an hour on room service

beds rooms atmosphere staff cleanliness gym decor

decor, bed and pillows, service, staff, personalized treatment, food, super pet friendly, location, amenities,

room service very very quick

no laundry/dry cleaning 3

pet peeve: no suitcase racks in room

the room service meal i ordered (lobster tagliatelle) was perhaps the best dinner i had during my 5-day

have 24 hour room service, except the night i wanted it

restaurant was very good and room service was lightning fast