but spacious rooms, comfortable beds, cleanliness throughout, 24 hr security at front door, laundry facility,

super staff, super neighbor hood, good breakfast, laundry

very helpful staff. quiet property in heart of nyc. good laundry with new washers and dryers.

guest laundry was a bonus

appreciated the laundry

room service, no servi bar, no breakfast, no complementary water bottles in the room

wish they had room service but it was not a big deal.

it also didn't have tea and coffee making facilities or room service, which are nice to

and apparently you can use the local gym which has a pool

great wifi

we booked it because of the history, (just kids, sid & nancy etc) but had no idea it had been recently renovated

onsite dining offers delicious options, and the spa is a standout feature pure perfection

this started from the gentleman who opened the hotel door to the check-in desk to the spa personnel

the bar in the hotel is great and vivid, the team was extremely helpful and kind

room service seemed more affordable than other places we have stayed at in the past

gym was incredible, food , service, friendly smile

the fact that there is no elevator, no laundry and i had issues with the wifi in my room

on top of that, every day there were laundry bags piled up right outside my room door, making it difficult to

property smelt of weed and the staircases up to the rooms were covered with bin bangs and bags of laundry we

wifi connection weak and slow

very clean, good wifi and friendly/helpful staff

also disappointed that didn t have laundry for

the gym was too small, the breaki was not being replaced often and there is no laundry.

i'd love to have a laundry, but it seems to be the norm in nyc not to have one

they initially gave us a room (#108) in the basement/next to housekeeping-laundry, etc

like stale laundry or something- hard to say

central location, beautiful interior, nice staff, wifi worked perfectly

the continental breakfast was bland, but still ok

rooms were clean.. good speed wifi..convinient location & helpful front desk.

great breakfast, great location, stuff was great and they allowed us late check out

also i wish that the room service wasn't only from tao because i don't want asian food every day

staff was very accommodating with early check in and late checkout on a weekend.

breakfast is delicious

better not with kids

kids had to stay away from the pool during day-time

clean room, nice gym, cool swimming poo

they also lost items of my laundry and had i not noticed they wouldn t have sent me the replacements

gardens and times square, maddison square and new york in general staff were excellent excellent laundry just

on trend rooms. room service. overall great stay.

they have room service from a restaurant close by and it was quick and delish and not expensive

the gym was adequate

facilities were amazing and everything was just so impressive, from the staff to the gym to the breakfast

the food is horrible. the room service is subpar.

just awkward every time one wanted to use either toilet or shower breakfast finished already at 10am in the

really stunning design hotel located between chelsea and hells kitchen - great location for us.

breakfast was ok

were smaller than expected no laundry service within hotel but there was one around the

beautiful bar and restaurant

breakfast included in tariff and no serving of alcohol late at night either at the restaurant or room

room service was very expensive for what we received and is slow

the free drinks in the mini bar each day was a very nice touch

only one microwave. one washer machine in laundry room.

when it comes to facilities, the laundry on -1 floor came in very useful

laundry service was not available

ability to do laundry

guest laundry is convenient and well-priced, compared to other hotels in the area

the laundry, ice machine, coffee is not available and the room is too little incomfortable

the amenities it mentioned laundry service but there is no laundry room inside the hotel, you ll have to walk

there is no onsite laundry

basics like tissue box and laundry bags not in room

everything was very clean and smelt like fresh laundry

hotel is extremely expensive, including the restaurant and amenities like laundry

was on floor 42, and i feel like in the next room or straight above there might have been a laundry room with

very clean! and daily room service to clean up and provide new towels

requesting iron and room service was also slow

gym had limited equipment

items such as laundry detergent, snacks, dryer sheets, and water are available for purchase near the front desk

because it has a whole foods market and a laundry nearby, safe neighborhood

next morning all other rooms dirty laundry piled in hallways

it smelled like sweat or unwashed laundry

they have a visitor laundry room, which i found it very useful

they promise a rooftop bar, laundry possibilities, cocktails in the price, but there's none

the hotel does not have laundry

some problems with laundry - lack of sheets or towels on some days

late check out allow at a fee

wifi wouldn't work properly

24hrs coffee would have been excellent(especially in winters) and in hotel laundry room can help for people

wish property had laundry facilities

the hotel comfortable with good facilities (we liked the gym) although the hotel plan showed laundry facilities

no laundry facility on site

later they informed me they hadn t found them, but they were checking with their laundry provider

we liked that the hotel had a self-service laundry room

the blankets were also thin and to our liking * laundry possibility is great

laundry facilities

guest laundry service in the hotel

in the hotel you can do your laundry, buy snacks, even use a microwave to heat up food

location: rubbish and laundry bins at the front entrance (all the time

didn t like the bins/ recycling/laundry carts etc right outside the front door, gave a really bad first

laundry, subway, groceries and breakfast/lunch/dinner just a quick walk away

and laundry bins were stored outside near the entrance which made the hotel feel shabby

surprise extra fee for my dog, especially after choice the hotel because of the pet friendly option

there is no laundry and the gym is very small

it just in the middle of the city walking distance for most location,breakfast it a most.

limited gym facilities (small, often crowded). big crowds at breakfast.

nice breakfast, a relatively large room for new york

the breakfast perfect and a rare find to have it included in a nyc hotel

spoke to several people at the front desk to get help concerning the laundry room

the room was clean. the laundry facilities were a life saver.

in addition there s laundry facility in basement, which is important for long

the wardrobe space is not so spacious but there is a complimentary laundry with a dryer which is very efficient

i also used the dry cleaning service which they have express service and delivery the laundry to your room

every day there was a $30 food credit, $40 laundry credit

it was amazing that they gave 30$ to redeem to breakfast/laundry/drinks

we were not told before arrival or upon check in that we got credit towards laundry and the cafe per day - this

the location and the view from my room, (photo) bar areas great also

location was great, and the fact that we could bring our pet was a definite plus

no kettle in the room to make own tea or coffee, laundry service was expensive.

charged us for service they haven t done (overnight, expedited laundry)

very friendly. kids enjoyed fully the pool. love the neighborhood.

friendly staff, nice bar, large room with proper seating area, decent wifi, and apart from our departure

the pools is open for kids until noon so the day started there

location is good nice pool and spa terrace bar is wonderful

room service was so expensive

everything especially the gym and the restaurant

it is a shame that kids under 18 cannot use the swimming pools.

it is a shame that kids under 18 cannot use the swimming pools.

standard king room was a good size, and the gym had phenomenal views including free laundry for gym clothes

is great, as are the facilities generally, the roof top bar, the bathroom amenities, free laundry for gym use

very nice gym with free laundry service

expensive for what you get, the peleton s in the gym didn t work, the laundry benefit was great but 4 items

closing down of the iconic boom boom room the best feature of the hotel and our room service pastries were

no laundry, but there was a laundromat around the corner that had great service.

have given them a 10 had there been laundry on site as advertised

they didn t have laundry facilities

are no ice machines or laundry services, like what is listed online

but i feel that any blood stained bedding or towels that isn t able to be removed in the laundry should be

breakfast was included. laundry facilities to wash and dry your own clothes was very handy.

for longer stays, as you can self-cater and do laundry

is a self-serve laundry in the cellar level, but it has no chairs so i had to sit on the floor

it's a bonus having a coin laundry too at the property

loved the laundry facilities

they don't clean the rooms every day and there are no in-house laundry services

elevators are very small and are shared by staff (often with laundry carts) and guests

hotel staffs were not helpful when i asked about coin laundry

very comfy beds. perfect location. free wifi. free breakfast

long waits for elevator, crowded breakfast area.

having personal goods stolen. breakfast and laundry service too expensive

the room service lady (sorry didn't catch her name) was beyond helpful and left us some chocolates also

location, great food, good gym, spacious rooms

for wifi is a little outdated and should really be included in the room rate these days

you have to pay a fee for wifi

fridge, microwave coffee maker in room, decent breakfast, busy but clean and stocked well, also laundry and gym

good gym and laundry ac worked well in rooms rooms were very quiet and we could not hear street noise or

we also liked the laundry room and caught up on some washing

laundry facilities onsite was convenient

location was great. staff were helpful. laundry facilities we helpful for us.

hotel is well-maintained, from the rooms to the facilities such as the gym and laundry room

room on the 9th floor had several amenities such as laundry bag, hangers, iron board, safe, steamer, microwave

waiting time, always busy and the staff had to use it for their needs like laundry and

free breakfast, laundry facilities, close to penn station. nice staff.

liked most things about the hotel especially that they had laundry and gym facilities

the lobby is just a 1/2 basement entryway where they have all the laundry for the building being

no laundry bags provided even when requested

could use a basket to place dirty laundry or towels and the bathroom floor could use a rug,it was cold

room, comfortable, quiet for nyc, great location, nice staff, clean and good wifi and amenities

wifi is really bad, didn't wifi for a all day

being by the exit door and staff laundry shoot. very loud slamming of doors.

laundry service is a disaster- opted for re express service for the clothes be returned by 9am and

we order room service and waited 2 hrs for our food, it was incomplete, cold and i was very disappointed

the staff, the decor, the affordability of the room service (even though i didn't order anything), the bed and

drawers under some of the beds and a few coat hangers) and no bottled water supply with each room service

we were always waiting for elevators to arrive, and so were the staff, with big laundry baskets

laundry service or dry cleaning, staff were not very friendly didn t seem to enjoy interacting

laundry service arrived more than 2 hours after the listed

laundry service - if there is an exclusive agreement with the provider of the service it should be

no pool and no laundry

the two elevators in the hotel were very slow and rickety and there were no laundry facilities within the hotel

to 4pm (well after the 3pm check-in time), the hallway on my floor was cluttered with trash and laundry bags

system, not enough space in the room and the location where they accumulate the things for laundry and garbage

and no longer available the room was dirty and had used face masks on the floor and the laundry service

it was advertised as having a laundry, it was 2 blocks away

did some laundry and there was an odour which we passed onto the staff, possibly a drainage problem

there's coin operated laundry, which i found helpful

the price for laundry machines expensive! 5 dollars to wash and 5 for the dryer.

very quite and spacious. excellent wifi. convenient with coin laundry.

laundry was expensive to do but that s a personal thing to do and not mandatory

the laundry facility could have had more washers / dryers, but served its purpose

a laundry room and a gym in the basement

the guest laundry was an added bonus that was very

there is a laundry and gym on c level

amenities - laundry service (extra fees) available and useful, gym, rooftop area at 22nd floor with nice view

with laundry service option thought lost the return of but after chasing up 4 times

laundry service was ridiculously expensive, $35 u

only had breakfast as room service and only on our last day

amazing new property with great pool area

the only complaint from myself, my wife and the kids traveling w me is - the elevator technology is terrible

orders were forgotten many times) and no continental breakfast available in the restaurant (only room service)

although we hadn't requested an early check in, the person at the front desk said our room was ready, which we

room service club sandwich was pretty terrible small, dark room no usb anywhere multiple light

wifi was very slow and disconnect often.

be sure to have a cocktail in the back library bar for hotel guests only

guest laundry in the basement

when i called the front desk to inquire about laundry, they answered on the first ring and

there is a self laundry space available that was very convenient

laundry was 4.00 to wash and 4.00 every 30 minutes to dry

, friendly stuff, large room, laundry options

laundry service was unreasonably expensive

no laundry room to do laundry myself

same day dry cleaning service only 1 lift accessing higher floors no internal restaurant and bar, room service

also no room service was a surprising for a centrally located hotel in nyc

wifi in the room kept dropping

lovely housekeeping and laundry

there s no laundry but they do have dry cleaning but they added a 50% markup to my bill without any warning

the basement gym could use a couple of new bikes for

great gym/stretching yoga area

room are very well assorted, if you are in a lazy mood, you have everything you need, including room service

the room was missing amenities kit and laundry bag.

external laundry service offered was astronomical in cost

had a slight issue regarding the laundry which got solved well not sure if this is a thing i didn t like but

the hotel offered to sort laundry but it was an external service and we were concerned the shirt wouldn't be

laundry room on property

i order room service bagel on sunday, it was delivered 30 mins late

hotels since i moved out--the service in this hotel (front desk--special shoutout to paola,--room service,

restaurant and bar are amazing, and for as long as the inhouse gym is not fully functional (there are a few

restaurant and bar are amazing, and for as long as the inhouse gym is not fully functional (there are a few

hotel, restaurant and bar were very pretty

had to wait till midnight to get towels,still didn't have any washcloths-and that was after laundry

no laundry facilities on site

there was a crowd of people in the lobby some had laundry like bags with belongings

elevator, which means guests regularly share the lifts with housekeeping staff, garbage carts, laundry trolleys

laundry service available

provided me with thin bedspreads instead of comforters because they had all been sent out for laundry

one thing that could be better is the breakfast, i wish there were healthier options, but it was delicious

no clean service in the room (we stayed 3 nights), poor grab and go breakfast without nothing for kids to drink

gym equipment was broken and not attended to after reporting the issue twice - not only was this

wifi was weak.

good price compared to another hotel i saw and a plus-plus for the kitchen inside the room, the laundry room

love the fact they have a kitchen with a full size refrigerator, not only that, the laundry room is free

having a kitchenette, laundry & gym on site met all my needs

very convenient having laundry facilities on site

i loved the free laundry, and the workout room

and would have liked a guest laundry

no fitness center or guest laundry

free 24 hour laundry facilities next door, just show room card to

in the hotel we had to ask twice for our room to be made up at around 5pm and on another day our laundry was

is near times square and all the essentials are close by: seven eleven, laundry, restaurants, etc

having the conveniences of home - kitchenette and laundry was just amazing

i found the guest laundry facility very useful (it is in the basement, next to the gym and costs 2 dollars for

also has a fitness gym and use of a laundry (pay) was a bonus

elevator could take a while in congested times. front desk ran out of quarters for laundry.

provided to guests about the amenities would be awesome - i didn't realise it even had laundry facilities until

the laundry service does not do wash and fold

location is great and laundry was fine.

laundry wasn t delivered to my room - it had to be requested at the front desk

only thing i can think of that would have improved our stay is if the hotel had replenished the laundry bag in

my 2 kids and i stayed here while in nyc for 24 hours on our way to las vegas

no laundry/dry cleaning 3

enjoyed murray's bagels and bar 6 restaurant a few doors down

amazing, the room decor was stunning, the beds were like soft clouds, the bathroom was gorgeous, room service

bar and restaurant area are delightfully chic

we had a slightly early check in and late check out for a small charge which was great

no laundry facilities

i wish there was a guest laundry to be able to wash our clothes

front desk was very friendly even at 11pm. room was clean and nice. free wifi.

super fast wifi was worth the upgrade!

staff even after requesting early check in and waiting beyond 3 pm we were getting rude

you to wait 10 minutes in line in lobby while they check in new guests, just go get towels or a laundry bag or

was no laundry room for drying clothes, which was bad because i was caught outside in a torrential

cold and 25 december everything is closed so they send it somes cloths ,most important throughout laundry and

laundry charge was outrageous

four elevators, but one seems to be regularly unavailable to guests as it is used by staff for laundry and other

no self service laundry breakfast time to short, a microwave would have been

the location of the hotel, few amenities close by eg lots of eateries, nearby laundry service.

laundry service was not reliable

in a queue for up to 30 minutes in the morning for breakfast, the charges for laundry very expensive

it didn’t have a laundry but it had a service which was very expensive