i lost my laundry, and the hotel compensates me with points.

i loved the gym and all of the restaurants in the hotel

service at the bar was quick and efficient

the bar downstairs is pretty good too and the hotel is surrounded by our many good bars in

communication from room service staff was lacking, delay in order and one not received.

were no laundry bags in the room and no trash bags in the wastebaskets

breakfast laundry

there is even a gym and a laundry room for guests in the hotel

the breakfast is included in your stay and laundry on site.

we were able to do laundry, as well

also had indoor heated pool and laundry and dryer on

laundry was a bonus when into a lengthy holiday

the hallways and laundry are are dirty but i understand the hotel just opened up after 16 months so they are

guest laundry, swimming pool and jacuzzi

so many amenities gym, pool and spa, laundry room, ice machine that all came in extremly handy.

self-service laundry, they do have valet dry clean service but it s kind of inconvenient and a bit expensive

no laundry service in the hotel.

all good, nice location and gym

2 of my kids got uncomfortable beds that made their back hurting, too much money for the vaiue we

service, shuttle, room

is great, as are the facilities generally, the roof top bar, the bathroom amenities, free laundry for gym use

standard king room was a good size, and the gym had phenomenal views including free laundry for gym clothes

expensive for what you get, the peleton s in the gym didn t work, the laundry benefit was great but 4 items

very nice gym with free laundry service

excellent location, great gym, cool vibe, friendly staff

gym was incredible, food , service, friendly smile

laundry available in complex

there was also free laundry facilities for guests to use, which was awesome

trade center), the spacious and clean room, the kindness of the staff, the equipped kitchen, the laundry room

free laundry facilities

that i thought would be good is to have a dispenser for washing liquid and dryer sheets in the laundry room

charged us for service they haven t done (overnight, expedited laundry)

no kettle in the room to make own tea or coffee, laundry service was expensive.

hot nyc summer and reason enough to make it our now go-to place to stay in the city with young kids

excellent location, room service and rooftop bar!

staff attention to detail comfortable rooms rooftop pool great gym

i also saw a laundry area

it has a laundry room and a gym

laundry service is not available

should provide laundry facilities on every floor , was only one washer and dryer on the 3rd

tv didn't work for my entire stay and the wifi was spotty

wish they had room service but it was not a big deal.

love the coffee bar in the lobby

no room service which is unacceptable for this level of hotel

one hour later check out is offered, even with a late check out package offering for $$$, this was generous

pet friendly

no room cleaning service, no working tv, no working wifi, no parking.

wifi

wifi doesn't work my room smelled like cigarettes

the receptionist was ok smiling . the bed was comfortable. wifi ok.

the wifi is slow and the rooms towards the street slightly noisy

no laundry and no breakfast!

no laundry

breakfast was great, the workers were wonderful and it helped that there was a shuttle to times

room even though located on the non smoking area, it smelled a bit (very little) like smoke, the carpet looked

to get to, free parking, clean & comfortable with most of the amenities expected (for a brit, a kettle to make

downside is no parking and if u prefer to do ur own laundry no laundry room

had art and a bar with fire place cute little orange bikes for free rental from the front desk even front desk

pleasant staff, breakfast was great. the atmosphere is serene.

breakfast wasn't worthwhile for me -- i couldn't eat anything there.

spacious and well equipped room great location nearby trains to manhattan and nice restaurants bar in center

but it's perhaps more for friends or family without kids

expected this to be expensive, but there were extra charges with room service that almost doubled the already

i had to call the room service for extra toiletries. only shampoo and shower gel were provided.

gym okay

in beach the bar, we had to ask the server 3 times for the wifi details; also when we wanted to pay the bill,

the continental breakfast was bland, but still ok

the free breakfast was high end

so comfortable and friendly. nice bar in lobby and nice breakfast. comfy beds. nice gym

no amenities e.g. gym etc but doesn t matter as given location everything is on your doorstep

the lobby and breakfast areas have been upgraded in the last couple years

kitchen and laundry

i love the refrigerator and kitchenette in my room!

good location (right next to path), helpful stuff, early check in and late check out

breakfast buffet was excellent. food was better than some restaurants

few stops from manhattan, next to supermarket, in a good quiet neighborhood, nice big rooms with kitchenette,

gym very small and minimal equipped , no laundry service, forgot to make up my room twice

during our stay we also attempted to get same day laundry service done 2 days before our scheduled check out

no laundry or microwave & jug

no being able to smoothly send out laundry was a bummer

wifi could be better

there is no other way to get to the breakfast area (or gym, or laundry) except by one elevator

having a laundry facility on-site was a great help too

is difficult to use the laundry machines app inside the laundry room due to no wifi signals available inside

no laundry, knowing that its mentioned in the description

family enjoyed staying for 6 nights positif: - cheap clean and comfort - big room - laundry coin - free shuttle

super staff, super neighbor hood, good breakfast, laundry

breakfast, near subways, friendly staff, laundry service

but spacious rooms, comfortable beds, cleanliness throughout, 24 hr security at front door, laundry facility,

much common area space such as the library and computer room, vending machines, lounge, lobby, laundry room

guest laundry was a bonus

laundry in hotel walked to subway right on hudson river gorgeous view of nyc skyline

cash to use the laundry

handy having a guest laundry for extended stays

there is a laundry on the 2nd floor as well as a gym, i didnt use the gym but it looked decent

i was now not informed about the laundry service in the hotel

gym and broken coconut staff was not as customer service oriented as hotel staff. hard bed

the fact that kids can't use the pool at all

unfortunate that children can t join the gym or pool

the bar was always booked and was not family friendly

we chose this hotel specifically for their indoor pool which was closed during our stay

no mini fridge. only ice machine in basement. no laundry service, only dry cleaning.

no laundry. could definitely use mpre light.

great room service

location, gym actually open (unlike many other hotels now), wifi good, friendly staff, good price during the

tiny gym, but better than nothing. vending machine only had one brand of cola.

room was right next to the laundry chute and every hour in the night, it sounded like someone was trying to

pet fee 150

basic amenities during the pandemic, no housekeeping/ take out our trash, switch out our towels, gym was closed

friendly staff, great facilities, fast wifi, and great location

easy check-in, kind staff, easy access to wifi. room was very clean and well layed-out.

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

amazing rooms and spa and gym. lovely staff. good location

the rooftop bar, for hotel guests only, was absolutely beautiful

amazing rooms and spa and gym. lovely staff. good location

no privacy in pool

laundry service is dry cleaning not proper wash/dry as listed

laundry pickup doesn t work and we had to bring it to the front desk by ourselves

the laundry service was also very useful and quick

no magnifying mirror nor place to hang small personal laundry

housekeeping is obviously an issue everywhere during covid -bags of laundry or trash in the halls was visible

the pool area was a great touch and the food served there was delicious

the room, the location, the view, the pool area, the gym, and the extra nice touches like cold towels in the

it was wuth little kids that just wanted to sleep late at night

having a microwave in all rooms is a bonus when you have kids

booked incl breakfast 3 adults - 3 kids and we could eat those on the mezzanine or room

spa experience was sensational, and as always the room was well appointed, quiet, had fabulous

room service prices - $30 for a small bowl of oatmeal is criminal

lovely spa too

bar on property is great and the restaurant gave us both amazing food and service

excellent (but the roof isn't accessible while they complete work on a top floor or roof-top gym), and the

the gym is also

facilities were amazing and everything was just so impressive, from the staff to the gym to the breakfast

the room service menu had excessive prices

on top of that, the bar serves some really nice us wines by the glass, and the city view from the room was just

facilities were amazing and everything was just so impressive, from the staff to the gym to the breakfast

there's no restaurant or laundry service for guests

rooms were not ready due to laundry situation did we had to wait for a king time in a back room

there is no laundry

were efficient, straighforward, found early check in from overnight flight

there is a gym, vending machines and ice machine

i also used the dry cleaning service which they have express service and delivery the laundry to your room

the wardrobe space is not so spacious but there is a complimentary laundry with a dryer which is very efficient

spoke to several people at the front desk to get help concerning the laundry room

location, laundry available, nice stuff

in addition there s laundry facility in basement, which is important for long

no laundry/dry cleaning 3

room service once and it never came

a couple staying on one side and they always woke me up talking, and then on the other side some kids were in

was art deco beautifully decorated helpful staff, good bar great restaurant great place to unwind in the

other than that, room service and everything else great

to argue over the kind of sheet) and he said if i really needed one he would have to go to the laundry room but

if it will be good they provide guest laundry also

we got up to our floor at 5pm (an hour after check in) there were piles of garbage bags and dirty laundry all

the lobby and front of hotel was dirty, trash everywhere and carts of dirty laundry

no laundry service and the hallway had very bad smell

hotel is as expected with big rooms, free parking, gym, swimming, laundry

laundry amenities are in separe floor (1 washing machine & 1 dryer)

not a great area, no done for you laundry service.

- we also loved the laundry room for guests on the 9th floor, real good price and they sold everything to do

large room helpful and nice staff location is convenient to reach the city by bus laundry

limited room service menu for

we arrived before 21:00 pm and there was nothing available to eat, not restaurant, bar food or room service

it was amazing to have the pool, but it closed quite early at 4pm so difficult to use.

very well prepared/ informed about hotel amenities (eg, restaurant hours) - not spotless clean - room service

the rooftop bar is a must-visit, and the restaurant bar offers an impressive array of drinks and bites that

property smelt of weed and the staircases up to the rooms were covered with bin bangs and bags of laundry we

the fact that there is no elevator, no laundry and i had issues with the wifi in my room

on top of that, every day there were laundry bags piled up right outside my room door, making it difficult to

only complaint is spotty wifi and limited plugs in the room

wifi not worked

laundry service is embarrassing

the room service was mediocre (late or bringing the wrong order) and the food was not great

tea and coffee in the room , woke up jet lagged and had to ring room service and get charged 21e for 2 coffees

didn t have wifi in the room for 3 days in our 6 days stay

room size overall, resort/facility fee is excessive in my opinion for 2 nespresso capsules/night, wifi, and roof

the continental breakfast was appreciated and likely rare for a hotel in lower manhattan

breakfast menu for guests and wifi kept dropping out

love the breakfast

did not have breakfast. it looked like coffee, tea, and some pastries.

location great, hotel charming, food and bar very good.

no laundry bags provided even when requested

could use a basket to place dirty laundry or towels and the bathroom floor could use a rug,it was cold

the lobby is just a 1/2 basement entryway where they have all the laundry for the building being

good wifi, password and how to access is printed in keycard envelope

great, fast, free wifi was the highlight for me

i'd love to have a laundry, but it seems to be the norm in nyc not to have one

they initially gave us a room (#108) in the basement/next to housekeeping-laundry, etc

that floor smelled like laundry area

laundry service far to expensive

room was in a basement next to laundry, housekeeping, etc

parking lot

breakfast

the parking space

parking can be a bit tight if you have large suv or truck but not a problem lots of spots available

clean room, comfy bed, okay breakfast

on site laundry a bonus during a heat wave in nyc

when it arrived staff got in with laundry carts and we had to wait almost 20 minutes for next

the halls were small which would not have been too bad, but at night large bags of laundry were in the hall

when it comes to facilities, the laundry on -1 floor came in very useful

guest laundry is convenient and well-priced, compared to other hotels in the area

food, drinks, room service, laundry services, etc very expensive

property was amazing, room service was very professional, the staff was friendly , helpful, and

there’s a nice small park for the kids

i traveled with my wife and teenage kids it was great to feel safe and relaxed in a big city

cleanses, location, room service, friendly staff

shower took forever to get warm, laundry was not delivered (had to call)

added a delivery fee on top of tip for room service

great bar and lounge area. good sized rooms

better toiletries in the bathroom and a better wifi connection

great feature was the lobby bar that turns very lively every evening with party time from thursday onwards

no laundry but good room service

we asked for 3 laundry bags and only one was given

sanitizer in room no ice available nowhere no wifi- i put in last name and room but it didn t let me get on

has no room service at all

very nice rooms and free wifi and premium channels for free also

gardens and times square, maddison square and new york in general staff were excellent excellent laundry just

they also lost items of my laundry and had i not noticed they wouldn t have sent me the replacements

they offered free water to guests but couldn t bring it up to the room, even though they offer room service

free wifi

the room service was prompt and the food

because it has a whole foods market and a laundry nearby, safe neighborhood

they have a visitor laundry room, which i found it very useful

laundry

items such as laundry detergent, snacks, dryer sheets, and water are available for purchase near the front desk

it smelled like sweat or unwashed laundry

hotel is extremely expensive, including the restaurant and amenities like laundry

was on floor 42, and i feel like in the next room or straight above there might have been a laundry room with

the bar and restaurant are just great!

the lights in the gym would turn off with 6 people working out; (motion detectors not set up right

the hotel is pet friendly and there's even a vet er right next to it

i had some laundry done overnight which didn't come back till 2

a mix up with our laundry meant we had some hassle on our last day

window overlooked an alley and it was loud with the laundry pickup and the trash pickup late at night

wonderful view from room on 21st floor, club lounge access worth having with great continental breakfast and

comfortable bed, clean room. allowed me early check in. extremely helpful staff.

were smaller than expected no laundry service within hotel but there was one around the

is a bar so you get a lot of crowds and loud music

rooftop bar was closed..

we didn t eat here but did have some drinks at the bar and it was really welcoming and warm despite the cold

room service didn't provide any new coffee capsule in the last 2 days

are no ice machines or laundry services, like what is listed online

but i feel that any blood stained bedding or towels that isn t able to be removed in the laundry should be

have given them a 10 had there been laundry on site as advertised

there was no breakfast and no laundry room

website states laundry services, which is a little misleading

everything was very clean and smelt like fresh laundry

the laundry, ice machine, coffee is not available and the room is too little incomfortable

basics like tissue box and laundry bags not in room

stairs outside led to area where they are currently storing laundry and garbage

the amenities it mentioned laundry service but there is no laundry room inside the hotel, you ll have to walk

we were always waiting for elevators to arrive, and so were the staff, with big laundry baskets

laundry service arrived more than 2 hours after the listed

also customer lifts used by staff with dirty laundry and

laundry service or dry cleaning, staff were not very friendly didn t seem to enjoy interacting

no pool and no laundry

laundry dumpsters they leave next to the entrance is insane, they should not do it

location was great. staff were helpful. laundry facilities we helpful for us.

facilities not working - ice machine and laundry coin change

fridge, microwave coffee maker in room, decent breakfast, busy but clean and stocked well, also laundry and gym

good gym and laundry ac worked well in rooms rooms were very quiet and we could not hear street noise or

room on the 9th floor had several amenities such as laundry bag, hangers, iron board, safe, steamer, microwave

good place to stay in, close to center, nice staff, laundry machines

the hotel was great too - decent breakfast, fast elevators, gym, even laundry room, which we used

waiting time, always busy and the staff had to use it for their needs like laundry and

hotel is well-maintained, from the rooms to the facilities such as the gym and laundry room

have coffee machines inside of the bedroom and there was a bit of issue when i wanted to use the laundry services

laundry:very very expensive

we enquired about the laundry service and it would have cost anywhere from $10-$18 per item (even for individual

encountered multiple network issues with wifi being down multiple times

it had a little gym and it's own cinema and jazz played each night in the relaxing bar

they promise a rooftop bar, laundry possibilities, cocktails in the price, but there's none

some problems with laundry - lack of sheets or towels on some days

the hotel does not have laundry

gym missing one 20# dumbbell

nice little gym snd workout space also

later they informed me they hadn t found them, but they were checking with their laundry provider

the hotel comfortable with good facilities (we liked the gym) although the hotel plan showed laundry facilities

wish property had laundry facilities

24hrs coffee would have been excellent(especially in winters) and in hotel laundry room can help for people

no laundry facility on site

service and attention to detail from the laundry to room service and housekeeping

breakfast is very good. we ve been having room service. service was fast

24/7 room service

service and attention to detail from the laundry to room service and housekeeping

room service: 1 coffee is $9 + tax 9% + tip (20% nicely added so you don't have to count) = $11

bathroom very small and difficult to move around, broken window, very noisy ac, not very clean, room service

understand the restaurant / bar was under renovation but this significantly changes the product

service you can get a cappuccino at 530 am in 10 minutes in a city where if a hotel has room service of any

the front desk staff was great, and i enjoyed the room service

soundproofing room doors to avoid noise from hallway. small gym with booking only.

there is no laundry and the gym is very small

waffles or cereal for breakfast due to pandemic

limited gym facilities (small, often crowded). big crowds at breakfast.

friendly and service-oriented, also tina at the breakfast buffet was amazing with our little kids

is clean, warm, daily room service and in a great location

didn t like the bins/ recycling/laundry carts etc right outside the front door, gave a really bad first

laundry, subway, groceries and breakfast/lunch/dinner just a quick walk away

and laundry bins were stored outside near the entrance which made the hotel feel shabby

location: rubbish and laundry bins at the front entrance (all the time

mini fridge in the room cookies and water when we checked in! good wifi

very quite and spacious. excellent wifi. convenient with coin laundry.

did some laundry and there was an odour which we passed onto the staff, possibly a drainage problem

laundry was expensive to do but that s a personal thing to do and not mandatory

the price for laundry machines expensive! 5 dollars to wash and 5 for the dryer.

understand why they need to have coin operated laundry and dryer

guest laundry service in the hotel

we were able to do our laundry in the hotel

we used the laundry room downstairs, it was quick, 30 mins to wash and 45 mins to dry

we liked that the hotel had a self-service laundry room

laundry facilities

we were not told before arrival or upon check in that we got credit towards laundry and the cafe per day - this

it was amazing that they gave 30$ to redeem to breakfast/laundry/drinks

every day there was a $30 food credit, $40 laundry credit

we also traveled with our dog and loved that it was a pet friendly hotel

con is the rooms were super small and no room service that i was aware of