there was also a laundry room should you need clean towels

were thick and plentiful ( as we were told we could help ourselves to extra towels from the laundry room)

the linen and laundry was at least clean but that's about it

i had to take our wet towels to the laundry room myself

had to take own towels to laundry and get fresh ones,to say least dodgy activity out back of guest house and

i got out of bed and it was the laundry being with taken away or delivered

green towel laundry policy, explained by notice was not followed by staff

distance out of town . messed up our laundry and taxi

no same day laundry on a saturday

rooms are huge, gym is excellent and has high quality equipment

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

cept spa) - spacious room - tv channels - early check in and late check out

bother to complain otherwise if the manager gets to hear it we will be charged extra for one hour early check

location, room, bedding (huge bed) wifi, tv, access etc. all all you would expect from rb.

room service worked well for us

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

had some dirty laundry left in our room

gym was a little bit small but i didn t expect to much anyway from an hotel gym

comfortable beds and pillows gorgeous shower gels well stocked mini bar lovely christmas atmosphere x later

24/7 bar ud83dude03 and the friendly staff bar staff excellent ud83dude03

rooms are spacious & comfortable and breakfast room service is plentiful

maybe a kids menu would be a welcome addition

critically, full room service was available until late, which is always a comfort when travelling for work

in a town house suite as a 40th treat without the kids

there was no room service menu

the laundry service was very expensive.

food in restaurant also excellent, lovely dining room, bar great place to sit and chill out

everyday when there and the pool and facilities are big, clean, and the highlight for our young kids

everything on site if needed bar restaurant and room service is available also made use of the swimming pool

really greatful for the late check out, too

extremely accommodating with late night room service and great

box of chocolates that tasted like they d been in the store cupboard for 4 years and the rose petals i paid

i also requested petals and chocolates on the bed via email however this was not acknowledged

lots of access to room service even until late on in the night

were really accommodating and friendly hotel was very clean room service was great room with the mersey side

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

we had an adjoining room which was great with the kids

the guys at the reception, the guys from the restaurant, waiters and bar were cordial and excellent in their

excellent reception danielle especially good with early check in no problem and helpful local information

are excellent, large room, well-furnished, comfortable bed, modern bathroom, tv and good wifi

had a drink in terrace bar 20 for two drinks is a bit expensive

also the tv in the bar area where watched the football world cup was really small they should upgrade the

24/7 room service is also a good added bonus and offers various options at a very good value for those

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

no laundry facilities. needs more hooks in the rooms to hang towels etc!

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

couldn't access the free wifi (tried to on more than one device and still couldn't )

wifi unobtainable

staff , lovely clean room ,lovely bar area and great snacks

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

laundry facilities but pretty close to a laundromat

no entertainment facilities (gym, swimming pools, kids playroom, etc.

the place was chaotic with limited staff, ie the guy behind the bar running through to kitchen to help the cook

had a mark on it (receptionist applogised and said it was cleaning product they use to clean laundry

the staff entering the laundry cupboard in the early hours

can walk everywhere many option on places to eat around close to train station has complimentary laundry

i d expect more than to be put in room 001 on the basement floor next to both the offices, laundry room and

the guest laundry machines were woefully disfunctional

rooms were clean and fresh laundry every day

great laundry round the corner

breakfast was very fresh and loved the free room service to our suite

beautiful bar area with some amazing drink and a great atmosphere

view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices

the beatles theme tesco express right next door close to bus and train station kettle laundry close

we mentioned before hand it was our anniversary and we arrived to rose petal, cookies, a hand written card and

there wasn't any wifi that i could find and no sockets by the bed

great value for money. clean room, great breakfast opinions and staff were really friendly.

a brilliant stay, staff very friendly, bar was good priced, the bed was comfy and the breakfast was lovely and

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

could not order any gluten free room service as they don t cater for this

great area, nice clean little gym

breakfast had to wait for some items to be replenished

of room plus dining room nice helpful girl in dining room and cleaner who put wifi on for me the meeter and

breakfast ordering a bit hit and miss on both mornings, but got there in the end.

paying for swimming pool

hotel is not for kids and if you travel as a family- not a place for you

gym was good but small towels would be very good to have and a bin to throw away the sanitary wipes

charge to use pool ( 30)

apologising, but with no suggestion of investigating why they had clean stained sheets from their laundry service

wifi good

is fantastic, the decor is nice inside and out, even the bar is relatively cheap compared to much more inferior

we were given an early check in which was very welcome

availability of late check out, spacious room, very safe area, taxi availability.

nice cooked breakfast good location to shops great bar polite staff

no bin by the continental breakfast area, so breakfast rubbish was left on the counter

on arrival early check in paid for, receptionist not very welcoming

no room service after 9pm

and it was like a building site in the entrance and no bar or restaurant open so no breakfast or room service

cooking or laundry facilities

great location, very clean, good facilities, good free wifi.

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending

poor wifi. single glazed windows.

towels, hair dryer, wifi, etc

floors in room, corridor and laundry room next to our room

great for a walk around albert dock and for the town itself breakfast really nice plenty of

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

early check in 2 = breakfast good 3 = nice room, good view 4 = great shower 5 = friendly cleaning

breakfast

rated down as there was some sort of laundry crisis so we only had one bath towel between us

no free wifi, hard to believe they charge stupid rates for it to

didn t like the 5 tray charge for the room service

we didn't use the gym but it looks quite well equipped

reception staff made every effort for us to have an early check in as i was attending my sons wedding at 3pm

large comfy bed great early check in

i liked room service

beds were comfortable, pool was small but the kids enjoyed it

we couldn t stay long enough to try out the bar in the hotel will try & visit for longer next time & see more

were superb and very helpful ideal location for our trip, and thanks to rachel for an early check

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

one centre and albert dock it was so near everything with minimal noise i couldn t fault it my kids loved it

lovely hotel in a fantastic location. great bar and restaurant and value for money.

the staff were so lovely, the breakfast was amazing. just loved the whole vibe of the hotel.

lovely hotel and lovely staff, kids enjoyed the swimming pool. great location.

moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

organised late check out with no hassle ud83dudc4c

the room was great and the quality of food for room service was of a really high standard and felt the sane as

wifi seemed to work okay for us

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

to our preferences clean great facilities didn't have breakfast but smelt & looked delicious late check out time

no room service for 4 days understand due to covid but feel they could leave towels etc at door

we were pleased to find that there was room service

negative thing, but i believe it was just for these days we stayed, that the wifi in our room didn't work

bonus point for the location and the gym

they provide free water bottles, ironing machine, and gym.

lovely selection of breakfast well equipped gym

a shower cap so good to provide one no info on wifi or booklet for what was provided in the hotel, this may have

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

laundry not collected.

pleasant staff, gymn and centrally located

remembered when i booked it says free wifi

room service, food lovely

no laundry on the weekend.

laundry left outside our room for the whole stay

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

hotel was very accommodating with early check

my kids now want to 'live here'

of getting laundry done was highway robbery

we asked for a late check out and were led to beleive this would be possible for no extra charge - advised to

good location and early check in

the room the wifi not good

no late check out

the little kitchen in the room was handy too

welcome drink a nice surprise comfortable bed late check out no problem

the (24/7) staff, the facilities, the cleanliness and comfort, the kitchenette, the fast wifi, the value for

the shower was amazing, wifi connection 10/10 (there's a hub in each room) and we also liked that you needed

it is perfect for parents with older kids or 2 couples

nothing for the kids.i would have liked a coffee machine in the room rather than instant coffee.

very clean great staff good bar good parking.

although we did not use the bar this time round we enjoyed it on our first visit

views out of the windows, the breakfast - especially the waffle maker for the kids and the secure parking

only negative thing i will say i ordered a panini at the bar & my son ordered fish & chips but both weren t

location and facilities. gym and laundry were a bonus!

great having laundry facilities

is clean when check in staffs are very nice anytime you meet them have public area have self laundry service

were clearly put up so you wouldn t need to bother the reception with queries for the laundry, bin etc

the room has a little kitchen the building has laundry and gym!

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

the staff allowed us to pay for a late check out and leave our bags with them while we go around the city for

no daily room service.check in process is too long with queues building up.

, friendly check in , received late check out which was great , lovely big halls and great location and having

which spoils the whole point of a late check out

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived

wifi good, laundry

a dreadful noise was coming from the kitchen or laundry at

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

absolutely spotless. lovely, helpful, friendly staff, great room service and free parking.

t get laundry done because it was the weekend supposedly

there are no in-house laundry facilities.

bar prices to high like to come back and have s couple of drinks at end of day but chose not to at

early check in given

bar prices reasonable

our laundry for a very small fee

nice bedroom and on-suite. kitchen facilities in bedroom was added bonus. great breakfast.

the coffee could be better; the wifi was a bit slow late in the evening;

lovely breakfast rooms clean and comfortable staff were brilliant wifi great

didn't have any wifi even though i really needed it

being next to the laundry room

also the room was next to laundry and they did not respect our rest, we heard the washing machines during night

good kitchen, excellent

the only bad thing is the weak wifi in the rooms.

kitchen had enough stuff for two

good gym facilities

in room - air con not working, drains smell in bathroom, couldn't use my laptop as the wifi blocked some pages

the spa was amazing

also like the common spaces and the well equipped gym

decor, the extra wide and super comfortable gym, excellent service and very friendly staff