only thing negative that i can say is that we were on the terrace in the pool and there was no one in the bar,

staff were really friendly and accommodating, at the bar they managed to find the arsenal (football) match and

super convenient. plenty of parking. proximity to restaurants.

breakfast in the mornings was really good, available until noon

the bed was a kind of excessive soft, but my kids love it...

delayed room service

room service knocked on our door after ten to bring coffee

meant that i could not eat breakfast at the hotel, they refused to serve me a basic breakfast as room service

i love that it is pet friendly and the breakfast was great

service at the bar was extremely slow

gym and pool great, very clean and quiet, room very big

i got a ticket for parking in front of the hotel

clean and great location with good parking

pool definitely needed maintenance, it was full of insects and leaves, just didn't feel comfortable

parking

views of the mountains around from the pool is dope too

room service and kitchen served us a nice meal

the gym was also great

room service

room service and kitchen served us a nice meal

loved that there is a laundry machine in the hotel, which is a nice bonus for those who are staying long term

good location, good free breakfast, great service, safe parking garage.

it has a lot of parking

parking is not an issue and you don t need to pay for it

wifi is as slow as it gets and there is no option to upgrade to a faster wifi, not even by paying

loved the bar and the pool, it has an amazing view

no - this is just a giant bag i hang around hotel lobby s with) to the bar staff of the roof - again 3 of

of the staff, cleanliness in room, keys, finding the hotel, coundlt get us towels for pool, room service took

the food at the bar could have been better.

floor open pool bar is balling

the breakfast was very good, the laundry was neat, and the pool area was relaxing

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

i stayed two days, the first day the breakfast was ok, the second morning it was really good

the breakfast was great

rooms are big, fully equipped kitchen, great location, free parking, good free wifi, social hour with free wine

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

the breakfast could be better

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

parking lot isn t so big

the wifi connection is pretty bad. if you come to work, stay in a other place. it s awful.

spaces and the room size is great, the pool setting is perfect and comfortable, people its very

the pool was safe and clean, will re-book when i come

3 hrs for room service

very expensive laundry with 3 days delay on delivery and unpleasant machinery smell on clothes upon receiving

com description, there s only one inside pool, no outside pool to swim

nice pool jacuzzi and gym, breakfast buffet good but not included

work room thermostat didnt work properly bed was extremely lumpy extremely noisy (guests fault) room service

it's a good hotel for your money, nice facilities, pool and gym.

view, cool zone, but bad wifi, a good point is that include breakfast, it's not a big deal but it's great when

location is very good. decent sized room. has parking.

the parking lot is small and hard to park in and good luck getting a good spot outside of the building,

parking, big trucks are hard to get them inside parking garage.

the parking in the building is a real torture, you need a lot of skills performing hard manouvers if

they woke us up asking for the laundry early in the morning

is no minibar in the rooms and you struggle to get laundry bags

staff could be better, every morning someone screams out of your door if you have laundry, not nice

nothing really, maybe the quality of the food at the poolside bar could have been better

the service in the pool, waiter was giving drinks to everybody except me and my girlfriend

lobby before entering the room, inside the room it has a great view of the mountains and of the pool

wifi service should be free

i enjoyed the swimming pool

quiet place/ gym/ pool/ nice area around

the breakfast was delicious, and the staff was very kind.

mentioned above there seemed to be a major problem with towels on arrival - possibly their laundry service had

fitness center outside the main building

food and bar need improvement

no elevator on first floor, and there s no direct access from parking to the floor

the bar was closed on nye afternoon/evening

delayed laundry service

nice lobby, lift, swimming pool is awesome and warm.

wifi is slow and bounces in and out. food good, staff excellent

wifi didn't work consistently

valet parking service was slow and they only had like 2 employees for the service and also the floor in

gym

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

i missed a swimming pool

so beautiful, food is great, spa was relaxing, location is good

late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent

i also had hotel staff come by the room 3 separate times for 3 separate issues---checking bar stock, replenishing

add a pool

facilities, that they don t have pool and that the restaurant and buffet are a little expensive for the food

not a lot of food options for room service

there is no coffee on room , room service expensive and not good food also very slow

we had to ask for dryer in the room, laundry coins sold, but had no soap

i like the quiet the room was. the buffet breakfast was excellent.

breakfast was excellent beautiful hotel

great value including parking and breakfast

seconds to select your floor dirty windows on the outside, so the views are ruined service during breakfast a

i wish they had utensils and microwave in the kitchen for guests that eat at different hours

the breakfast was good, we liked it

breakfast was good

one person taking special orders, refillng trays of food, back and forth continously from the kitchen, etc

was slow, very narrow entrance to parking lot , our key card would be deactivated everyday

no usb connections no plastic bags for laundry.

location and breakfast

great location, awesome price, very nice rooms and the kids loved the pool.

pool very cold which was unexpected but it was early march and speaking with the locals monterrey

big bathroom and good wifi connection

only recommendation, not complaint would it be to match breakfast menu to other holiday inn express hotels, my

breakfast is awesome

the free breakfast was ok, there wasnt much variety

breakfast is delicious

the breakfast and beds were incredible!

breakfast options very good.

access to parking. low level close and out side with out good access

com including breakfast the hotel did not recognize it and extra-charge for breakfast- despite forwarding the

did not include breakfast so make sure that your breakfast is included before you pay for it because it isn

coffee maker didn't work. no complimentary breakfast, not good value.

location. service. restaurant. wifi

i travel with my kids and i felt safe and secure

pool and fitness gym not as photos appear.

the location and the pool

in the gym the few fitness equipment are not function good

like so much the bar and the cafeteria

pool closed

i asked for room service and it arrived super late and the soup all over the plate

convenient location in monterrey. lovely little gym and the staff were very friendly.

there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a

facility was great and the same for the staff but the breakfast was really not worse the 300 + pesos for 2

breakfast is old food. wifi not consistent

charged pet fee even it was a service animal & did not respect booking notice that it wasnt supposed to be

couldn’t do early check in and late check out

the breakfast option is really good. i highly recommend it.

was little noisy ,kids running in the hall ,even adults making noise they tought they own the hotel ,playing

they allowed me to check in at 12 pm which was great for my kids

pool area looked like it had been forgotten

com and walked dog right in the lobby as we checked in yet other staff confronted us in parking garage saying

wifi was terrible, sometimes in the late afternoon simply didn't

location, staff, super clean, parking, safe place

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

pool was great after a hot day

the pool wasn t working and on the middle of the night the electricity went off.

breakfast was the best free breakfast i have had at a hotel

they also offer free shuttle service in 10 km radius which was very convenient

the breakfast there was not enough chairs ud83eudd23 to eat breakfast ud83eudd5e

laundry is outsourced by others

i loved the roof top pool and also the beds were so comfortable!

had one two slice toaster in their breakfast bar for the entire restaurant (up to 40 people), which was stuck

parking is tight, rooms size are smaller than others located near by

location and actual access not the best the motor lobby and parking kind of confussing

a great advantage was the possibility to do laundry in the hotel's laundromat

i couldn t swim they were cleaning the pool ud83dude1e

awesome breakfast! friendly staff

clean, sound proof and breakfast was excellent.

the bar and restaurant on site were very nice and good options

the amenities are like the laundry room was exactly what i needed

they have a bar area and also they sell starbucks coffee

the staff was very accommodating and the breakfast nice and easy

the room is pretty well, the bed is comfy. we sleep good. parking is free

great breakfast

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

order room service and they took for ever to serve, every time i call to room service they told me that

free parking

no wifi

the wifi could be better

wifi can be a bit bad sometimes, like 70% of the time i used are good

parking was too far away from the hotel

parking area is for free during your stay

great location and overall good service, especially the kitchen staff

there is no restaurant for lunch or dinner, although you can ask for room service until 10 pm, the restaurant

you also have a large gym on the roof

delicious breakfast and lovely staff

breakfast

breakfast can be improved.

very close to kali coffee, great gym and terrace. good breakfast.

later i asked for the missing towels at the front desk but they said they were at the laundry

has parking at the facility. easy to find. excellent price

comfortable room, large bed, and good wifi

breakfast ever morning is great

the fitness centre's cable machine needs some maintenance

they charged us 60 dollars for laundry. racism

we also used the hotel s laundry service, but our clothes were returned only partially dried, forcing us to

bad wifi.

is no direct elevator from the parking garage to the rooms; other than that, everything is

, food was excellent , don't forget to try the margaritas and pina coladas ; service at valley parking great ,

breakfast and location

there was no room service, there was no ice, coffee maker didn t work, dialing to reception wasn t operational

no room service and they offer it

didn't care for the breakfast served

rooms and wifi speed (only from laptop) is probably the strongest i ve had in the country so far

what i am missing is the bar yall use too have in the rooms

good breakfast, very friendly staff and comfortable rooms.

the hotel has a free breakfast, as well as free computers and printers

breakfast was cold maybe because they had a lot of people due to some school competitions the food

they don't have an elevator to go to the underground parking space

they don't offer 24/7 room service as advertised

parking space

had to call the front desk to have room service

they said they'll give me complimentary laundry but charged

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

laundry is delivered in the evening of the same day (very convenient)

could not be controlled from the room, had to seek hk help the laundry service is sloppy

the gym is too hot. the ventilation at the restaurant is a bit loud.

wifi is good,and hot water

breakfast portions where poor, the breakfast dishes where not good tasting, and the room that they

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

didn't have breakfast, too late for me

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

more pool loungers, washing the corridors carpets.

because the staff was in a phone call with a costumer that took nearly 20 mins, the small parking lot, the damp

the connection wifi, was very slow

wifi connections were weak. i had to move closer to the hall way to get a stronger connection.

need to improve room service, no tv remote control, towels and coffe in room.

attention were great, love the cleanliness, the view, we feel pretty safe in that location, the parking lot, we

the wifi was very weak and the elevators weren't working all the time

it s a nice hotel, but the wifi is really slow.

wifi was good but had a couple spotty

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

only complaint i have were the prices of room service

i could hear clearly the noises from the kids playing in the pool until almost midnight

didn’t include my kids on the breakfast, i had to pay the problem is that i even verified with booking

valet parking

the pool was lovely with a gym as well and they close late which gives us abit of time

the pool it s a little small

turned on cold just a bit if to much it would become freezing, sink clogged, temperature in the pool area needs

they have a buffett breakfast everyday with authentic mexican food

the pool, room was confortable and the breakfast was excellent togheter with the lady who attended us

the bar could be bigger though

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

pool and location

noise from multi-level parking lot just outside my window. ask for another side rooms.

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

pool closed and my room didn t have tub as i requested

a bonus is the bar of the hotel

room service, staff, drinks in the bar, location, beautiful hotel

holel needs paint job , on the inside where pool area is.

the location, the bar and the history of the hotel

location, and rooms had mini fridge, small kitchen area sink and microwave

selected this hotel because of the kitchenette, but there was nothing in it (no dishes/cutlery, etc

kitchen counter was very marked and roughed up

good parking, you will have to park on the dirt, the rooms were dirty, hair on the beds and restroom

wifi was present but immediately after connecting it would disconnect and disappear on all my

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

staff were unable to help me with simple requests (tourist information, laundry services)

the rooms are big, the staff are very nice, the room service was great

be the hotel can include a continental breakfast in the price of the room

i had trouble with the wifi, but it was a great stay.

laundry service

the laundry service

the gym was very dark; needs more sunlight.

of limits as they had it closed and the disappointing fact is the internet had a problem, so the wifi was on

i couldn't take the breakfast but i will try it next time

saw roaches in our room, you could hear all the noises from the people in the next room (they had kids so it

it had garage parking and close to shopping!!!

was good except or access to gym if buffet because of covid-19

went to breakfast, can't judge but changing wifi code each day its a pain

both our mattresses had large patches of stains presumably from kids wetting the bed

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

the wifi was very good when working (90% of my time there in 3

breakfast and service availability no laundry rooms was available nor the food was

laundry service was not available too during my

bad wifi

room service was delicious.

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service

wifi

breakfast was poor, that is not a breakfast

breakfast included was more of cortesy coffe for two hours

continental breakfast included. free transportation in the morning. clean room.

the wifi did not reach the room

weren't in the room much, but when we would go back to the room after an exhuasting outing, the kids like to

everything .good price. excellent management. good breakfast i love everything

the breakfast and the view.

wifi service failed alot

the restaurant, my family and i went for breakfast and did not have very good service, it was not that busy

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

didn t like the parking

wifi did not work for me six days, tablet or laptop

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

nothing work, nos did the laundry or the box

it was clean and having complimentary breakfast is the best. great location too

the breakfast was not that good, it was just okay

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

great staff clean room simple breakfast

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

the wifi and power were not always running, breakfast was not of good quality

breakfast was very

wifi big room good room service

breakfast isn't much, but attached to a restaurant with great breakfast for modest charge

old beds but good free breakfast

prefer a self-serve breakfast.

breakfast is only coffee and we come not top late

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

rude staff bad wifi dirty room many cockroaches

the free laundry

the complementary breakfast is good and tasty

and the breakfast could ve had more variety and the fruit less frozen

the location and the breakfast

the staff, the cleanliness, the hospitality, the breakfast, the other guests

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

gym is small but it has enough machines for cardio and weights

service at the pool was quite poor and took a long time to arrive and charged us 2 extra beers that we didnt

would like a nice bar by the swimming pool also the breakfast is so expensive 250 pesos for an extra person too

room attendants were rude and room service was horrible