woken up at 7am on the sunday morning by the linen laundry company dragging trollies across the car park and

95) by room service as that was the only food option available

gym on site is fantastic and a great size

reasonable wifi throughout

at the bar and meals were on the heavy side but i suppose that goes with the surroundings

the position of the room was near the entertainment and bar ect

staff at bar just stood talking in day as we waited 30mins to be served

i went to go in the lunar a bar on the saturday day to be told that it was via only but there was no signs on

the bar restaurant was poor we walked in to get asked how many of us there was and got charged 22

enough staff - average queue at bar >10 minutes, not enough knowledge within the staff

room was really to hot as above the laundry

the kids spending my money ud83eudd23

not enough entertainment for kids

no room service for our stay so stinky bins

the kids loved the family room as we found an extra room

also the maids were doing laundry in the afternoon while i was trying to make up for lost sleep during the

there were only three tables being used for breakfast yet another couple was shown to the table next to me and

room little dark lot's of kids outside hotel in park at night could be very noisy

food we got on room service was delicious and so was the breakfast

staff were amazing, aj the conseirge was great, really looked after us, got us an early check in and arranged

on my arrival when i was parking my car some old lady that dose the laundry was very rude shouting and telling

was a scruffy filthy place it s nothing like it s advertised it has no laundry facilities or pool or sauna

hot tub and swimming pool and the staff were good

told they could accommodate us but when we got there we was told we would have to pay a fee for early check in

was amazing and i stayed in hillside suite all the staff were lovely on reception and bar staff i arrived upset

for incidentals so every extra charge had to be paid for on the spot: bar drinks, lunch, dinner, laundry, etc

bedding/laundry still could be better

fantastic hotel. breakfast was great. bar area was lovely. staff were all friendly and helpful.

car park fee extra pet fee on arrival

very convenient to restaurants and golf courses

downside was the shower and bath etc were just a little outdated, there was a few laundry bags outside our room

of bags of laundry outside the room both on arrival and departure

rooms and laundry spotless

hotel was spotless we found location good staff are very helpful smiling chatty breakfast was great the choice

on site parking great but if the car park was full there was plenty on the road outside

located with parking, clean modern decor with comfortable en-suite bedroom, good choice of breakfast the full

central, parking , clean & comfortable . very good breakfast

no wifi plugs in the room

delicious breakfast - extensive choice

bar sadly isn't open, although it wasn't a big issue it would have been nice to just grab a drink

bathroom no shower gel. lucky i brought some. no laundry service. i will know next time.

i don't understand why the charge is per night when no extra laundry or cleaning is needed after the first night

quirky building with gorgeous furniture and architecture big comfy bed free parking and delicious breakfast easy

pleasant friendly staff, helpful but not intrusive. importantly for us pet friendly.

comfortable and warm. pet friendly .

breakfast was delicious as well

good car parking, quiet location, friendly staff. room very comfortable.

cosy bar & good food

only small thing is wifi is not great

loads of parking, although i was walking the canal

the linen and laundry was at least clean but that's about it

i had to take our wet towels to the laundry room myself

had to take own towels to laundry and get fresh ones,to say least dodgy activity out back of guest house and

there was also a laundry room should you need clean towels

were thick and plentiful ( as we were told we could help ourselves to extra towels from the laundry room)

distance out of town . messed up our laundry and taxi

i got out of bed and it was the laundry being with taken away or delivered

no same day laundry on a saturday

green towel laundry policy, explained by notice was not followed by staff

room service breakfast was flawless, with delicious options and prompt delivery

no laundry facility the shower didn't have a door/ curtain room 212

the younger ones enjoyed having access to a gym

broken juice dispenser, some lights didn't work in the room, cleaning cloth left in bathroom, room service

- excellent rooms - spacious food - very good parking - easy, level tarmac indoor pool facilities - excellent

dinner was slow we waited over an hour which we didn t mind as staffing in kitchen was low but this was

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

son said wifi was excellent

i liked more was how easy was to get a late check out until 6pm without any charge and actually promote it on

late check out

staff were friendly and helpful

wish when room service came they changed the bedding as it was dirty (tea stain) instead they used the old

in a town house suite as a 40th treat without the kids

everything was excellent, room, view, service, free bar in a room, breakfast, gym and location

know it was me and my girlfriend s anniversary and they put a balloon in the hotel with rose petals

great location. comfy bed. amazing breakfast. complimentary mini bar. late check out.

had some dirty laundry left in our room

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

food we ordered for room service at dinner wasnt great for the amount we paid

signing in to the malmaison wifi - i was obliged to tick the 'terms snd conditions

car park is right next door and so easy to find, room service was brilliant

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

gym which was handy and one of the best breakfast spreads ive ever seen

the breakfast is great

great service from staffs all the way from reception, restaurant and room service

excellent reception danielle especially good with early check in no problem and helpful local information

bar is beautiful and beds are comfy

gym was very good

room service much appreciated

issue with accessing gym some drainage smell issue with shower

beautiful hotel with lovely pool. great team and fab breakfast.

had a drink in terrace bar 20 for two drinks is a bit expensive

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

24/7 room service is also a good added bonus and offers various options at a very good value for those

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

also the tv in the bar area where watched the football world cup was really small they should upgrade the

the beatles theme tesco express right next door close to bus and train station kettle laundry close

early check in was not an option and they don't accept cash

tap water tastes like petrol.

a good variety of food for breakfast

good location, staff very friendly and polite, late bar open

the laundry service was very expensive.

the staff facilitated an early check in which was appreciated

no kids in the hot tub at the swimming pool

breakfast was lovely and free use of the spa and pool was a great added bonus

looking forward to bringing the kids next time

had to call staff numerous times for parties in room next door until after 5am and kids running around corridors

i had a family room and the couch bed was very uncomfortable for the kids.

i do booking there was no additional information anywhere that we would have to pay extra for pet

no kids menu either

i also requested petals and chocolates on the bed via email however this was not acknowledged

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

very comfortable beds, and excellent breakfast

front of house staff were great and we ordered room service late at night and it was

bearing in mind the size of the hotel i was a bit disappointed with the size of the gym

lovely staff, loved the bar and the cocktails! room clean and spacious.

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we

had a mark on it (receptionist applogised and said it was cleaning product they use to clean laundry

the staff entering the laundry cupboard in the early hours

i d expect more than to be put in room 001 on the basement floor next to both the offices, laundry room and

souterrain room, next to laundry room with emergency lights shinning all the time

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

no laundry facilities. needs more hooks in the rooms to hang towels etc!

they allowed for an early check in, asked the morning before checking in

wifi was slow

location unbelievable value for money £8 24 hours parking couldn’t ask for more and got an early check

refused to attempt to accommodate an early check in

nice cooked breakfast good location to shops great bar polite staff

the longe bar is also very nice and all staff we came into contact with friendly

good wifi excellent reception and housekeeping

breakfast cooked to order excellent

size room, very comfy bed, very clean room and bathroom, excellent room service and very friendly, helpful staff

service was immaculate throughout from reception desk through the room service

huge tv in room kept the kids happy when needed

the only benefit being the late check out

we couldn t stay long enough to try out the bar in the hotel will try & visit for longer next time & see more

laundry left outside our room for the whole stay

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

no laundry on the weekend.

breakfast was especially nice, as one of the kitchen staff explained the vegan options and was very helpful

the tech didnt work - wifi and chromecast broken

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived

a dreadful noise was coming from the kitchen or laundry at

wifi good, laundry

it was delivered we were finished, we were given a water jug but no glasses, we were not told the kitchen was

cooking or laundry facilities

wifi is not stable

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

perfect location nice room, i booked a double and a family room. good wifi friendly staff

towels, hair dryer, wifi, etc

apologising, but with no suggestion of investigating why they had clean stained sheets from their laundry service

i paid to have a rollaway bed since i was traveling with my 2 kids

the wifi was ridiculously slow

position is amazing. lovely in side n bar on till late

no late check out

great laundry round the corner

rooms were clean and fresh laundry every day

well equipped, clean and spacious great view from room lifts to make access to rooms easier room service breakfast

genius early check in

of the rooms, really good shower, comfortable bed friendly staff, free room service for breakfast

laundry not collected.

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

dinner was excellent and room service too

having completed the liverpool 1/2 marathon allowing us to store our bags and use the gym facilities to shower

the new lady bar manager was a delight to talk to

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

laundry facilities but pretty close to a laundromat

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

no room service but not a problem you ask staff and they get you it

had a huge sink in the middle, noise from other guests adults as well as kids running in the hall way in the