also the laundry services were out of order

clean quiet pool area was great rooms were great

and if you have smaller kids they could just pull it right open no locks on the doors so no privacy in bathroom

breakfast was good and convenient!

people at the front desk are amazing and super kind , breakfast was suprisingly good and the location is pretty

pool was closed, but no advance warning of that.

also, the gym has poor air circulation and was actually warmer than the hall or rooms

excellent large rooms, exceptionally clean, great bar, good food, helpful staff, free parking

he basically threw the computer at me and my kids you could see that on the camera if you watch the surveillance

to cold to use the pool but that s a timing issue.

wifi was slow but i don't know if you as a company can improve that if it's not the best

beds were great and the staff and the gym and the water in the gym

location, breakfast, the room was clean and comfortable. very nice.

and the hotel is pet friendly

the walls are very thin i was on the 3rd floor i could hear the kids and adult playing outside at 1am clear

we were traveling from ny and needed to used the laundry area they had laundry soaps and fabric

appreciated the laundry facilities

it had a nice gym and laundry inside the hotel

and clean laundry machines for $2

room was spacious, the kitchen area was really nice with the fridge and freezer and then all the dishes like a

we were on the ground floor near the laundry, gym, pool and lobby

few guests smoking at the pool site and the smoke traveling to the guests rooms

kids up late in next room

location, quality, cleanliness, updates, breakfast, nothing not to like!!!!

pool was open and running so the kids could play after a long drive

breakfast, no change machine in laundry room, and the pot smell on the 3rd floor

also to noisy laundry just 1 machine to clean and this is a motel the price to much this not a 5 starts hotel

drug deals at the doors all the employees live at the hotel laundry isn t done until 8pm and on

i liked the idea that it had a laundry center as well as a business

like weed the vending machine and laundry detergent machine took our money and they shrugged it off

i had to go buy a new suitcase, find a laundry mat to put all my belongings through a dryer and have been

running all day an night loud bottom floor near door that you hear open and close an any wanna do laundry you

staff first put us across from the laundry with 3 staff who we asked if it would be loud

our room was right beside facilities laundry & housekeeping making for very noisy days & no naps

room was clean, the bed was very comfortable, and parking felt safe and convenient

damage to all rooms, breakfast ran out of everything , had to take my own towels to laundry too

laundry

easy early check in

pool, nice area surround hotel, clean room comfy bed and nice continental breakfast

breakfast hours were great

also, the laundry facility was not functioning and that is something i could have used to watch dirty soccer

cleanness, laundry facilities, abundant breakfast, efficient service, and friendliness.

pet friendly and quiet

breakfast front desk

the pool was a lovely to have a swim in after a long day

this hotel also had the cleanest guest laundry i have ever seen

a great bar area and plenty of seating

i loved how clean the hotel was and the view the kids had to carowinds

it was great to be able to just walk over to carowinds instead of having to load up the kids and all our stuff

hot breakfast options weren't the greatest. eggs had an odd texture

pool was a bit small

i also wish they provided more towels, as we took two down to the pool, and only had one left over for the

zoe in the bar was amazing. the staff was friendly it was clean and nice

no real restaurant, just a bar that you had to pick up food

the indoor pool and workout room are well maintained

comfort great breakfast laundry facilities price

the pool could b larger...it was packed so not too much room

spacious rooms/price/ location/pool/breakfast and front desk clerk.

we enjoyed the breakfast but wish there was a little more of variety with hot food selections.

nice breakfast, comfortable room and good restaurants within walking distance.

had great stay and the staff was really nice, damon and day and the woman who worked the bar the night of my

breakfast should been complimentary and it would been nice if pool was open plus the bar.

the pool hours

very clean neat and convient everything is right around u the movies the bar everything is walking

staff was very friendly the room was very clean the location was awesome and parking was great thank

they told me the washer/dryer was on the wrong floor and sent me to the staff laundry refrigerator didn

nice atmosphere. the kids really enjoyed the pool. and we (adults) enjoyed the breakfast.

everything was great, we just wished the pool was open

chlorine in the pool was really strong to the point it was burning our eyes just standing there not even in the

the wifi connection

laundry available in the

very good for family! kitchen and laundry very helpful! big room space!

love the full sized kitchen and huge bathroom with laundry area

limited parking.

location was good, didn t expect a full kitchen which was good.

there is an adequate fitness room and a laundry (which wasn t working last time i was there but i believe

the breakfast and pool make it worthy of the higher prices

had a 3rd floor room overlooking the pool area and there was a group of young men partying it up till after

can in the room, overflowing trash cans in the ice machine room, 12 vehicles broken in to in the parking lot

cleanliness, room size, breakfast choices

the dryer in the laundry room doesn't dry the clothes all the way.

no indoor pool

i think the pool should have a covering due to the debris flying off the trees

there is no security in the parking area my truck and 4 others were broken into

the staff member was very helpful the breakfast was good price was right

pool, fitness facilities, laundry

no guest laundry room

free full breakfast, gym and two pools,free parking, a dinning area to chill-out later

the wifi was a bit spotty as

more than i expected and saved us from having to leave and go out to dinner which was great for kids that had

t have ocean view, felt like we were in the basement near the cleaning and laundry

to get my own towels, coffee refills for room , and kept the laundry as well as trash gathered

place is ripped up laundry broken, the 5 o'clock wine and snack didn't happen

super clean & comfortable, elevator, hallways, lobby & parking lot clean

people with kids trying to keep snacks and drinks cold will be disappointed

small pool, and the laundry room was tiny! beds weren t that comfortable either.

indoor pool and gym

the parking lot was clean as were the outdoor fire pit and seating areas

bartender bruce, was very rude

the gym was outstanding

accept cards for laundry rooms

the amenities despite the pandemic. the pool, breakfast and very clean

the breakfast was great, would stay here again

even with it being a holiday weekend, parking at the hotel was

the pool wasnt very clean, the services at the hotel could be explained better

bathroom was very dirty, the kitchen was greasy (handles, backsplash, etc

only downsides i noticed were that the wifi could be a bit more reliable, and the pool hours went quite late

room service n pool

the utensils in the kitchen were not clean

the indoor atrium pool area was beautiful and spacious, giving the resort a tropical feel no matter the weather

laundry on site took 5 times to get clothes dry

staff was terrible especially the laundry staff

our room was by the staff laundry room, so we constantly lost water pressure several times during the day

parking and first floor room. clean

needed more of an assortment for breakfast. didn t even have a waffle maker

laundry facilities worked properly and efficiently

laundry machines was not working properly and had to pay twice to make it run

that was the date of our stay, and it made it tough with the kids

charged me for early check in bring i was early had no place to go until check in at 3

catered for a family of 6. decent size gym and a great breakfast.

basic things like kleenexes,do not disturb signs,and laundry bags were missing

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

we were there with my stepsons football team and we all enjoyed it maybe the kids a bit too much

62 for one night, plus a $100 cleaning fee (without prior notice), plus a $70 pet fee (without prior notice),

pool was in an inner courtyard, which helped it be more relaxing (away from parking, road noise)

staff super nice, laundry facility on site

stains, we asked for another one, it never was brought even when we went to front desk was told laundry staff

stated that they had a laundry room, and they serve breakfast, when we went to breakfast at 7:15am (breakfast

minimal parking with lighting

bed very comfy breakfast tasty and variety awesome staff very helpful

the studio kitchen, your own private balcony, good size bathroom spacious bedroom..

it was inexpensive and they have a pool.

the pool was closed

the pool was shut down while i was there

i was going to use laundry room at 6:00 am , my key card was deactivated

guest laundry

was super friendly and helpful, and the breakfast was great

are a parking lot maintenance contractor, so we pay attention to parking lots

breakfast

25 dollar deposit for non smoking rooms when that should have been included with price

guy at front desk was rude, and parking lot was dangerous

00 for a non-smoking room despite the fact that i booked a non smoking room on the booking site

smoking rooms ud83dudc4c

smoking rooms

laundry room smelled like urine

it had on site laundry facilities

there was no laundry

crawling in hallway, pool was not operational, no washer/dryer available ( we had to find a local laundry

the laundry facilities were broken

didn't have hot water and when asked about it they said no one did because they were washing laundry but we didn

and how house keeping was knocking at the door seeing if i had laundry and trash than tried to mop the floor

the room service didn't do anything but take towels and didn't leave any new ones, along with no floor

the comfort, beautiful clean room and great hot breakfast. everyone was friendly as well.

only recommendation i could make is having a breakfast bar there is plenty of room in the lobby for a small

the pool was closed the whole time of my stay

pool ac was very noisy dog next door was barking renovation in the bathroom was not completed there

love the pool area.

we kept the room a mess but it wasn't and that they would have to buy a new mattress due to our pet having an

room wasnt good cleaned the 1st time. pool water was green.

no laundry facility

didnt like the pool was closed

staff was friendly, especially front desk and bar/kitchen staff

staff was friendly and the airport shuttle was prompt both times and the drivers were kind and knowledgeable

didn t eat breakfast but i looked great.!

had a 24 hr shuttle and parking available

no hot tub at the pool

eggs on the bar weren t good- no banana on the bar

dirty pool...poor lighting in room

nice hotel grounds; pool & garden nicely maintained plus sitting & smoking areas

was on 1st floor across from laundry and breakfast area wall

staff was excellent. and the laundry facilities were a plus. quiet, clean and comfortable

it was supposed to be a pet free room but i'm not sure it was

great staff and great amenities; such as free hot breakfast, free parking and free internet.

gym facility was awful and not well maintained

staff full size name brand shampoo/conditioner & bodywash on site guest laundry great breakfast plenty of

no shade or lounge chairs at pool

staff were so friendly. breakfast buffet was excellent

little parking but still found a spot

the breakfast was good

ripped and had cigarette burns, the room stunk of cigarette smoke, the pool was closed, in the laundry room,

room was convienantly located near the pool and laundry room

pool was closed (i think in preparation of the hurricane) so out of their control

great breakfast choices. nice pool.

arrival, we requested a late check out, and the lady at the desk said we could check out at 12 pm

first room they put us in was right by their laundry, and we heard the dryer running all night, then the next

and wanted me to sleep on dirty sheets until the housekeeper came in the following day to do laundry

room had roaches, toilet was running all night, and the room was right next to the hotel laundry room

laundry room next to my room was also noisy in morning

we were also placed over the laundry, apparently, and the washer and dryer ran all night

your free wifi doesn't work!!!!!!!

they also have a pool and hot tub

breakfast area was small and tight. need a bigger area

they have a nice sitting area out by the pool

the kitchen

night we stayed there it started to rain and there were some kids in the pool that didn't bother to dry off and

great breakfast..comfortable beds..nice eating places in walking distance

the hotel was very crowded. i was not able to use the pool.

nice pool area with fire pit, bbq grill, numerous seating and a clean pool

pool and fire pit!

desk for extra washcloths this was about 4 am and was told that they didn't have any and that the laundry lady

the room that i reserved and when ask if there was any room available upstairs so i could use the laundry room

i wish there was one more laundry room or another washer and dryer

i enjoyed having the gym directly across the hall from our room and i was impressed there were laundry facilities

flooring is tile, the laundry folks were at it with carts at 6:00am on sunday morning and our room was directly

they have laundry along with a little marker to purchase small items

has pool and laundry

laundry room a plus

room was across from the laundry room where the maids work and they were enjoying each other with lively chatting

the laundry area is out of

convenient parking and good facilities, especially the free laundry

we enjoyed the free breakfast

is not the hotels fault that the pool and gym were closed due to the pandemic

very friendly staff, warm pool, cozy beds, clea , and good breakfast.

hotel offered great valentine for the price paid including free breakfast, indoor pool, and comfortable rooms

piles of dirty laundry

the tv was out n the dryers in the laundry barely worked

i d have to pay for it well i m paying now for a suite and end up in the something like a laundry room

when i called to get more, i was told they had run out the day before and had just started doing laundry

my kids love that the pool is indoors and are able to swim any time of the year

very friendly and helpful, 2 laundry there

laundry room

that we paid a fee for our pets.

the wifi connection sucks.

convenient location, pet friendly

the laundry supervisor was very nice. she was very sweet. she is a 10/10.

one of the laundry attendants was rude.

also the laundry machines need to be updated to take credit cards

said there was balcony and there wasn t really and no laundry facilities

light in lobby busted, several light bulbs out in lobby, breakfast staff cold, not friendly, kids in gym

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

when i called to ask for some he told me it was too late that they can't get in the laundry room

no wifi as promised. the clerk asking me for my pin to my debit card

wifi

room had cockroaches. wifi didn't work. front desk was of no help

laundry services

the restaurant did not tell us that they did not have room service nor did they call when the food was ready

dining room/room service closed for the night, but there were microwave meals available, so glad

the hotel had many facilities including a pool and a gym, as well as a nice restaurant

fantastic clean hotel with wonderful staff. kids loved the pool. restaurant was good quality.

pool wasn t heated and booking.com didn t note it was closed for the season.

was very engaging and helpful from the shuttle ride, check in, breakfast, check out, and shuttle back to airport

room and staff, bar was nice as was breakfast

staff was friendly and breakfast was good

the breakfast was not good and no variety.

about this place it has everything that i need if i could change something it would be the laundry using quarters

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

we had to travel every other day to a laundry mat to do our

no laundry room

the room was nice, the laundry facilities was great and the breakfast was tasty.

to the hotel tired from work at 11 and decided to do laundry then bc im not much of a morning person to wake up

parking, free breakfast, gym and pool area, laundry on site

breakfast was ok could of been better

no closet, mini ironing board, kitchen was very small, only room for one person at a time.

room was spacious, clean, and included a kitchenette

a lot of options for delivery, there's a reasonably priced laundry room and dishes/pots are provided or available

i was told to go to the laundry myself to pick up the bed sheets and pillows case, and there was no hot water

clean no problems staff where great front desk easy check in very polite laundry bed towels where clean and

vending machines in hot laundry room

to take their own room trash to outside dumpster and carry their own dirty towels & linens to laundry, to receive

we also utilized and appreciated the pool and laundry room

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

the laundry center was a little outdated and could use some extra love.

location of my room was next to the laundry room

cool that it has laundry

laundry room policy is not ideal

we also checked in the first room we were assigned to was not cleaned and still had trash, dirty laundry, and

laundry room and hallway bathrooms across from my room which had a smell from one or both

the laundry room

so i washed my own linen in the laundry room

the stairwell system is confusing making it hard to find vending machines/laundry while also being disgustingly

didn t get clean towels only certain days was laundry day

the laundry facility.

place to stay full kitchen

the pet fee is outrageous

rest...and breakfast staff

location and the early check in

the ladies in the kitchen worked so hard. the breakfast was great!

the hotel is beautiful and the staff are very friendly. the breakfast buffet was very delicious

the lady in the kitchen over breakfast was amazing

laundry smells like mold

the price was good and it has a pool and laundry facilities

loved the layout, very spacious. kitchen area was great - wish we were staying longer!

there was also pet hair everywhere and the dishwasher had dirty dishes left in it

front desk workers mainly over night was very rude and disrespectful she told me on u have kids make sure y�

it also has guest laundry, which we needed traveling with a toddler

indoor/outdoor pool was heated.

don't know about pool because we arrived late and it snowed the next day.

longer hours for adults at the pool because during the day the pool and the jacuzzi is full of children

entrance to parking lot was a little tricky.

property didn t have a place to do laundry

there is no laundry facility or laundry service in the hotel.

laundry broken, pool out of use and staff couldn't care less

about laundry was told there was no customer laundry facility desk attendant very abrupt and

they only clean the room every three days?????? no hair dryer. no laundry bag

laundry on site, breakfast options and helpful/friendly staff

we ate at the bar because jay the bartender was wonderful to chat with after a long drive from florida

wifi didn t reach our room on the 3rd floor

breakfast is not very good

breakfast could of been better