you need quarters to use the laundry machines, which was kinda inconvenient

extremely clean a d comfortable, beautifully decorated, good breakfast and friendly staff.

decent fitness center

breakfast was awesome!

cleanliness, great shower supplies, ample space and great breakfast.

, i was visiting from jacksonville, and i get there i had no wifi, and no phone the whole weekend, that s

kitchen staff was amazing, items were readily available and i love that there was turkey sausage

wifi struggled sometimes

it was really helpful to have a kitchenette too

i enjoyed the room. very comfortable and clean. the pool and patio was a nice touch.

pool closed ,no laundry ,parking was expensive

there were some things being remodeled, such as the pool, and the laundry room

also the guest laundry was not

great selection for breakfast

needed an early check in and marie at the front desk was so kind and helpful

no ice, no laundry, no restaurant

the pool had so much chlorine in it that just sitting watching my kids play was burning my eyes.

restaurant in the hotel was absolutely horrible the bartender was nice and frustrated with the kitchen

and the bar area is good and bar tender is nice

online it said kitchen was open until 11 but actually it closed at 9 on saturday night

the front desk stated they do not do laundry before 10am and they knew they were out the night before

clean and free breakfast

kitchen staff was excellent

hotel advertises a hot made room order breakfast which is included in the price but the kitchen was closed the

room was spacious clean staff was wonderful breakfast was good pool was open and clean great

room service was great and very helpful

it s a little outdated in the lobby outside of the bar and restaurant.

we have two small kids and this upgrade made their trip extra special

pool not open for the kids

room service was excellent the food was great

liked the 2 bedroom suite with 2 full baths and full kitchen

loved to take my pet for a walk and enjoyed the nearby park

only thing we missed was room service

like the bar and little restaurant and all staff i encountered were

just wish the bar was open but maybe the next time we visit it will be back open

you get a card key to access the hotel elevators, pool, laundry and your room

nice pool and great room set

unaware gym under repair bathroom floor dirty poor cooling sustem

location, pool, clean, most of the staff.

gym was under renovation but they offered free use of the ymca nearby.

had a bar and a pool

the breakfast bar was out of a lot of products, but that was shipping issues

great staff awesome breakfast for price paid great beds

the staff of the room service and i have to mention her name ms

the staff were so very nice and helpful! the hotel was great and breakfast was delicious.

good breakfast (they have nutella so it was a plus for my kids) and nesspresso was a plus for me

the room is modern , clean and beautiful! the breakfast is very good

i wouldn t have to worry about any random person bodily fluids to be present when me and my 3 kids arrived to

we didn t have use of the pet friendly facilities but that even have those

didn t receive daily room service.

all of the staff were so helpful, less than a 2 minute walk to the lightrail, laundry facilities on site, pool

everything besides the dirty laundry

good coin laundry but not laundry service and when i tried the first time, no coins available at reception

the hotel was family friendly & has a laundry

we also didn't mind the early bar hours- (our room had a full size fridge and kitchenette with a flat top stove

laundry out of order

i dislike having to connect to wifi to us my phone which i've never had to do in a hotel.

wifi was in and out , very annoying. tv went out, fixed next day

the staff was very friendly and the location is amazing. they are very pet friendly.

gym is with too warm temperature, but in general, we enjoyed

super convenient for walking to shops, restaurants and many rooftop bars

great service and comfortable stay, room was very spacious. breakfast was good as well.

also the kitchen chairs had sticky liquid on them

the menu of the lounge could have more entrees and room service from the lounge

the location and free breakfast.

a late check out (2hr) for going home to scotland

pool is best in charlotte and lots of dining and restaurant options around

i loved the pool and bar and the gigantic tv

huge rooms- great gym.

great location. the gym was the best hotel gym i have ever seen

great mini bar selection great valet and bell boy service room service quality is good

the service, view from the pool area, fitness center and food

the room service was excellent and the food

room service food below the ritz carlton standard

the pool was open however when my family entered the pool, 15 minutes later a staff member shouted at

the amenities are great and the lobby lounge, bar and coffe shop are really great too, very pleasing, comfortable

the only thing i didnt like was the bar food but love the place

the hotel bar has some great bartenders and they made their drinks strong

gym was amazing disappointing there was no pool

online room service menu was nonfunctional

wifi is configured wrong and doesn't work, and the staff wouldn't even restart the router

the hotel bar has great atmosphere with exceptional staff

they said something was wrong in the kitchen

pet friendly and responsive to covid protocols

limited spa facilities

laundry room provides detergent and has coin operated machines

guest laundry should have contactless option to pay for the service (actually, coins are needed )

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

comfortable bed, very clean room. laundry!

came in on a friday and the kitchen was close

is definitely comfortable in terms of facilities and wifi reliability for a business stay

the extremely loud music coming from the bar or bars next door.

we just wanted to relax by the pool away from our kids

did not like that the gym was not available for use

the gym needs upgrade, no lounge chairs available on the roof

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real

no personal laundry service and no free breakfast

staff location bar resturant atmosphere

room service hours are limited electrical outlets in room are quite limited and difficult to locate

cosy, nice bar and great staff, very responsive room service. restaurant food was good.

did notice a few cheerios that had been left under one of our beds, and many breakfast choices had run out by

i was really shocked at how the kitchen area looked and it was beautiful.

only one chair for two people in both the kitchen and sleeping area

was good, bathrooms were nice and had small kitchen which was handy

loved the spaciousness and the equipped kitchen, quietness, respectful helpful staff

suggestion: needs it's own change machine for laundry facility.

roaches in our room and the laundry area. night staff wasn't the nicest...

our room was either above or beside the housekeeping s laundry, when the washer would spin it was so loud

did not like that there was a laundry room located above my room and i was woken up every morning by loud noises

no restaurant's on property. the noise from the laundry room.

there was a really nice continental breakfast included with our room - eggs, sausage, fruit, cereal, assorted

the staff was friendly and breakfast was pretty good.

free parking

we felt unsafe from the time we drove into the parking lot

when i called the hotel i actually spoke to a person in the hotel to ensure the shuttle was available to pick

it has parking, self service laundry and fitness centre.

they offer a free shuttle service within 3 miles of the hotel which was awesome

the gym facilities were

i had to go back in the kitchen to find an employee who would take our order

ideal location.used hotel shuttle to get to and from airport.

we used facilities like a laundry which was very useful

friendly staff laundry

the staff was so friendly, i liked that we could park there for 2 weeks with free shuttle to airport

wifi was horrible

everything was great but parking could have been a little better.

complimentary wifi does not work

bar was really nice

and the pool was heated on the first day but not the rest of the week

great breakfast.

room service and bar/restaurant in hotel, is only available/open from 5pm to 11pm

the hotel also lacked shampoo and no longer sold laundry soap, even though it was advertised

had to go to other end of corridor to use another set to get to laundry

there is a guest laundry area

went to do a load of laundry, sign on door to laundry room says, see staff for detergent etc

spacious room and laundry available

didn't like the fact that there was no laundry onsite and that the rooms are small compared to other hotels

the gym isnt operable and wifi pswd didn't work

gym

the wifi wasn t working like it should ve & the pool wasn t open.

the breakfast and the morning was great and the staff was nice

hallways, weight room, and laundry room wasn't clean

the buttons to the working elevator was sometimes missing, the door handle from the inside of the laundry room

faulty keys made it difficult to get in the hotel, to get to the ice machine/laundry room & hotel rooms

liked the free parking and that their was a nice laundry and area to eat etc

the restart was not open, the bar was not open, they had no laundry detergent, there were no were on the pull

shuttle was great and extremely quick and convenient going on the hour and half hour

pool wasn t heated and booking.com didn t note it was closed for the season.

gym, new, beds

breakfast was good, and the quiche tasted very good; however, a bit more variety or rotation in the

shuttle service was fast to pick me up at airport.

laundry services

there is also a nice pool

i had to uber eats with my kids for 7 nights due to the restaurant being closed

were pubic hairs in our bed that wasn't mine and the room service food was awful and very expensive i do not

i was arriving close to midnight and the kitchen would be closed, they arranged to have room service set up a

said there was balcony and there wasn t really and no laundry facilities

also the laundry machines need to be updated to take credit cards

the laundry supervisor was very nice. she was very sweet. she is a 10/10.

one of the laundry attendants was rude.

i didn't like the pool area i thought there was a jacuzzi

laundry smells like mold

the price was good and it has a pool and laundry facilities

our room slept 5 people 2 adults & 3 kids

location close to the things i wanted to do, the kitchen was well stocked, bathroom clean, also bed and linens

states pool not open gym no equipment no breakfast dishwasher disposal not working should not be charged this

location of my room was next to the laundry room

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

we also utilized and appreciated the pool and laundry room

the laundry center was a little outdated and could use some extra love.

cool that it has laundry

parking, free breakfast, gym and pool area, laundry on site

to the hotel tired from work at 11 and decided to do laundry then bc im not much of a morning person to wake up

no closet, mini ironing board, kitchen was very small, only room for one person at a time.

the indoor pool wasn t available

heads up they just opened but the pool isn't

didn't have inside pool

the pool could have been longer and deeper at the deep end.

your free wifi doesn't work!!!!!!!

comfortable pillows and bed,a/c worked, good lighting, great breakfast, nice water temperature in pool

the kitchen

breakfast was great

no free shuttle to airport as advertised.

i also enjoyed the pool

a breakfast that included some hot food like eggs and oatmeal was a plus

the hotel was very crowded. i was not able to use the pool.

roaches and waterbugs spotted in the laundry area that was close to our room

nothing too crazy, the free laundry is an amazing choice as wellud83dudc4fud83cudffe

laundry facilities were ok

staff was rude they act like they didn't understand english they didn't want to get the dirty laundry the phone

vending machines and laundry were out of order

no laundry facility

breakfast was good

this property staff was horrible during my check out process, i asked for a late check out when i checked in,

there is a nice sports bar across the parking lot.

shuttle was quick to pick us up and super fast to get us to the hotel

size is good, got the breakfast while i was there it was good, ample parking outside, shuttle to airport, friendly

to airport fresh warm cookies quiet room food available onsite tea and coffee in lobby in morning parking

size is good, got the breakfast while i was there it was good, ample parking outside, shuttle to airport, friendly

i was very happy that they had free parking.

there was a reasonable gym and a small pool, but i didn't swim

had the previous guests trash in the room and used laundry we found in the closet

we found the laundry room door with no door knob and there was plenty of towels in there

the rate, the great hot breakfast and shuttle to the airport

very nice and comfortable room. good breakfast. exceeded my expectations

gym

the laundry room

shady characters hanging out in the parking lot

the parking was fine and the tv channels were good

brilliant wifi

parking close to my room and lights outside to keep vandalizing down to a minimum

it cost me $10 to do one load of laundry

friendly staff, we asked for a late check out as we reach very late and we got it immediately

pool was closed, the breakfast was minimal, our listing told us we would have a full kitchen but we didn't

breakfast could be better.

then came the smell that hit us like a ton of bricks, a very foul odor, a mix between dirty gym feet, and a

the laundry facility.

didn t get clean towels only certain days was laundry day

the stairwell system is confusing making it hard to find vending machines/laundry while also being disgustingly

no light in the kitchen. it was real dem in the room trying to eat at the the table

location , pet friendly , room size

several times to get extra shampo and a laundry bag

they also didn t have change available for the laundry facilities

staff has been absolutely unhelpful and uninterested in helping us track down a bag of dirty laundry that was

helpful staff laundry room for extended

vending, ice and laundry on different floors, its confusing

omg finally a hotel with free laundry!

parking is also convenient

location is great. nice bar and outside area.

left the dirty containers from room service behind

parking @ night is hard to find. no hot tub.

about this place it has everything that i need if i could change something it would be the laundry using quarters

we had to travel every other day to a laundry mat to do our

the room was nice, the laundry facilities was great and the breakfast was tasty.

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

no laundry room

ice room and laundry accessible

have a guest laundry which is open from 6am to midnight everyday

find that the back of the house need to have more attention, (example) the laundry must be looking more clean

tv, wifi , fridge and ac

breakfast was provided, and good

we were able to do our laundry nice breakfast great staff

i was told to go to the laundry myself to pick up the bed sheets and pillows case, and there was no hot water

clean no problems staff where great front desk easy check in very polite laundry bed towels where clean and

vending machines in hot laundry room

laundry room only had 2 washers and 2 dryers

clean, nice gym, guest laundry and very nice professional front desk.ud83eudd17

the shuttle bus driver

dinner at the bar with a few drinks

unsure about spelling but she helped when there was a time in need for my pet

both pool and hot tub were closed

additional fee for parking

i loved the shower and how it had two heads, to make it have a spa feel

need a better size pool

smell. drink. room service

we ordered dinner, late salad and room service for breakfast the next day

i haven't ever did laundry in a hotel and that experience was actually good

the floors are sticky the laundry room has 2 big trash bins that smelled horrible

breakfast was excellent...room was wonderful...everything was perfect!! best hotel stay ever!!

wifi-2

my room had roaches no covers no soap 1 wash cloth dirty sheets the bathroom was dirty the wifi didn t

the laundry room not working

would like better laundry facilities

i was by the laundry room and it was very noisy but other than that great stay!

laundry room closed and unable to get coffee at 7:30 in the morning and told she would not make

i caught up on my laundry, the area was small but tidy and cheap to wash and the washers and dryer work very

the gym had all the equipment i needed

ordered room service and after an hr and 30 mins it never came

the rooms are very clean , it s a nice location & it s quiet . nice bar & restaurant

we expected a room with a full kitchenette and also to have access to a business centre

plus, the room service was delicious and the beds were comfy

property good laundry facility nice pool- water is good cool

the wifi wasn't working

it wasn't too bad for us, but may be something to consider if you need kids to take a nap or go to sleep early

pool was nasty couldn t let my 3 yr get in wifi didn t work

bistro bar counter does have very good food and drinks at certain times of day, and lets face it, they

laundry service was not available as washer was down

breakfast take a lot of time due to the precautions for the covid-19

location was excellent, the room was spacious, comfortable and spotless,the pool truly enjoyable, the breakfast

courtesy of staff, cleanliness, very good breakfast,shuttle service,pool, very quiet although it seems very

comfy beds, free shuttle welcoming reception area, gym, and great breakfast served early.

2 tv's and tables and chairs, small snack and convenience area to buy things by the front deck, laundry: 2

is close to south park and lots of restaurants and one of only a few hotels to take pets

turkey included with the breakfast ion eat pork

had a very comfortable suite with kingsize bed and kitchenette

the pool was closed

when i called to ask for some he told me it was too late that they can't get in the laundry room

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

room had cockroaches. wifi didn't work. front desk was of no help

tables no wifi was not working at all i informed hotel manager twice and nothing was

wifi stopped working and we kept being told that nothing was wrong with the internet on their end

laundry was very clean and that was appreciated

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep

laundry room is useful but needs a good clean

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep

easy to park, next to a whole food and a starbuck in case you need + complimentary food for breakfast and even

some people have a party very loud by the pool at midnight.

the free wifi was difficult/impossible

small but nice swimming pool with plenty of seating, shade, and free towels to use

wifi was non existent

bed was soft, the room was spacious, the fire pit by the pool was beautiful,the drinks were delicious, and the

stayed in room 231, aperantly there is a laundry room next to it

my room was opposite the laundry/maids room every morning loud voices disturbed my sleep

i also would like room service

breakfast was not up to what was expected. for hotel, you would expect a better breakfast.

our room felt like a suite and spa retreat. very nice accommodations, and the staff was so kind!

very friendly and helpful, 2 laundry there

laundry room

my non smoking room definitely had been smoked in but it was tolerable with the ac running

gross no wifi

headboard fell off the room smelled like cigarettes and it was a non smoking room

they also have a laundry area and really everything you need

fact that the laundry service was not free and even worst, needed quarters to put in the machine

liked the laundry being inside the fitness center and the fitness center being available 24 hours

is a laundry room on the first floor, but it requires quarters and there was no machine to exchange

very accomdating staff, on site laundry, gym, allowed us to check in early after flight cancellation

the laundry facility was dirty with trash all over the floor

close to airport, bed was clean and wifi worked well.

good price and free airport shuttle.

being able to lie down after traveling with two kids

parking for front rooms to far away from rooms

no pool and it was extremely hot weather

restaurant bar closes at 11 am. parking was a little tight.

close to airport. gas restaurant, bar & extended car parking.

don't recall details, but it was great and free breakfast was great

airport shuttle was handy

quarters for laundry and suggested i go over to seven 11 to get some

the laundry facility was out of service ago we couldn't do our laundry

their staff shortage included at least 3 housekeepers that were just hanging out, in the laundry area (not

laundry in the building

the need some caulking in the bathroom, sanding and painting, the sheets apparently came out the laundry with

like that they had a pool of workout room a laundry room breakfast in the morning and some staff

breakfast

now if you could just help that shuttle guy

the breakfast buffet was very good

very clean nice breakfast items at front desk

the laundry room was opened to the hall so that is all you smelled coming in and the rugs were wet and

only thing i wanted to do that i didn t get to was laundry, the guest laundry was out of service but that wasn

laundry was closed

exhausted and needing relax the bar tender was kind enough to fix us a drink even though it was right at closing

wish the pool water was a little warmer.

one front desk person didn t know about the laundry facility and pretty much guested her way

great staff, size of room great, laundry next to room was perfect.

didn t look for amenities so was surprised no laundry facilities no restaurant

the front desk staff were very helpful with plans and arranged a shuttle to the airport and provided an affordable

wifi not good at all, brakefast very poor.

no guest laundry room

pool, fitness facilities, laundry

they even gave me and my partner 2 free beverages each from the bar upon arrival

loved the food for breakfast and the evening

the hotel was so clean, staff were great, ate a pizza from the bar (soooo good), beds were awesome and the

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

basic things like kleenexes,do not disturb signs,and laundry bags were missing

there was a balcony overlooking the pool

we had some kids on our floor that were ding dong ditching our room until almost midnight

you're looking for a good sized room, clean hotel, moderate prices, pool for kids, good location hotel with

laundry facilities worked properly and efficiently

laundry machines was not working properly and had to pay twice to make it run

breakfast was good and the bed was comfty. will stay again

under construction when we were there and just not enough parking

door in bathroom, wifi ( see likes post for info)

accept cards for laundry rooms

clean and convenient work out facility great breakfast

they were able to give me a late check out that was super helpful and very much appreciated

the amenities despite the pandemic. the pool, breakfast and very clean

spacious free parking

i was going to use laundry room at 6:00 am , my key card was deactivated

guest laundry

pool being closed

the pool was nice and warm in the breakfast was great

beautiful totally renovated hotel in a great location. great gym and pool.