there is an adequate fitness room and a laundry (which wasn t working last time i was there but i believe

no towels in the pool area had to go inside and ask for one

not just pet friendly, but pet accommodating

the upgraded wifi was still unsecured (

good location,parking is easy.

staff full size name brand shampoo/conditioner & bodywash on site guest laundry great breakfast plenty of

pool was not available

only issue we had was with the wifi, but i need to point out that this was with a linux machine - which none of

comfortable rooms will all necessary amenities and a great pool

the pool was nice

small pool, and the laundry room was tiny! beds weren t that comfortable either.

the pool was closed but that's because of the covid19

the gym was outstanding

not much on bar dinner items availability

the pool is not heated

the laundry room was opened to the hall so that is all you smelled coming in and the rugs were wet and

laundry was closed

only thing i wanted to do that i didn t get to was laundry, the guest laundry was out of service but that wasn

shuttle service was great and the hotel is very conveniently located

the room and gym were excellent

like that they had a pool of workout room a laundry room breakfast in the morning and some staff

the shuttle service they offered was awesome

the breakfast buffet was very good

soon as the shuttle picked us up from the airport, we knew we made an excellent choice

the breakfast was delicious

didn t look for amenities so was surprised no laundry facilities no restaurant

one front desk person didn t know about the laundry facility and pretty much guested her way

great staff, size of room great, laundry next to room was perfect.

staff was extremely nice even the gentleman who does the shuttle back-and-forth from the airport

a small carry on bag for breakfast as early check out will be nice to have.

to pay for parking and wifi separately

no. everything was good. bar and restaurant very nice

and clean room, restaurant on site open for breakfast, lunch and dinner, 2h free shuttle service to charlotte

close to airport. gas restaurant, bar & extended car parking.

staff was amazing and offered excellent shuttle service.

is a laundry room on the first floor, but it requires quarters and there was no machine to exchange

fact that the laundry service was not free and even worst, needed quarters to put in the machine

very accomdating staff, on site laundry, gym, allowed us to check in early after flight cancellation

they also have a laundry area and really everything you need

liked the laundry being inside the fitness center and the fitness center being available 24 hours

laundry in the building

i always saw house keeping cleaning. i liked the laundry and gym facilities

quarters for laundry and suggested i go over to seven 11 to get some

their staff shortage included at least 3 housekeepers that were just hanging out, in the laundry area (not

laundry room, pool , workout equipment( treadmills), and ice machinea all out of order and was for

the laundry facility was dirty with trash all over the floor

good location by the airport wifi was good

ample parking, clean grounds, comfortable room

were so thin i heard the people next door having sex, i’m glad i didn’t have any kids with me

extended parking and airport shuttle.

the laundry area needs to be keep t clean

room was across from the laundry room where the maids work and they were enjoying each other with lively chatting

they have laundry along with a little marker to purchase small items

across hall from staff laundry

laundry room a plus

convenient parking and good facilities, especially the free laundry

really create a vacation there was no pool available for us and it was a big thing with our kids

everything was good. kids can't wait to visit again

my kids were holding their noses every time we came out of the room or elevator

however, the grab and go breakfast was not very

i d have to pay for it well i m paying now for a suite and end up in the something like a laundry room

piles of dirty laundry

when i called to get more, i was told they had run out the day before and had just started doing laundry

the tv was out n the dryers in the laundry barely worked

no breakfast

laundry service was not available as washer was down

my kids went to the pool and one of the staff was rude about them being in the pool

a little annoyed i had to get the kids out the pool and walk dripping down the hall way but other than that

free breakfast with a good number of food options

in to town to take the kids to carowinds amusement park and booked this hotel due to pricing

00 for a non-smoking room despite the fact that i booked a non smoking room on the booking site

smoking rooms ud83dudc4c

i use a nicotine vape and i hit it walking up too the window and she screams at me no smoking at the window

asked for a non-smoking room and it was supremely impregnated with the smell of cigarettes throughout the room

guy at front desk was rude, and parking lot was dangerous

guest laundry was clean

laundry facilities were very dirty

the laundry room not working

i was by the laundry room and it was very noisy but other than that great stay!

laundry room closed and unable to get coffee at 7:30 in the morning and told she would not make

i haven't ever did laundry in a hotel and that experience was actually good

the floors are sticky the laundry room has 2 big trash bins that smelled horrible

staff were very friendly, the room was nice, and i enjoyed not having to pay a pet fee

wifi-2

my room had roaches no covers no soap 1 wash cloth dirty sheets the bathroom was dirty the wifi didn t

clean, nice gym, guest laundry and very nice professional front desk.ud83eudd17

your guest like the embassy suitethey have free breakfast and free happy hour who was not heated pool like i

the shuttle was prompt and a short drive to clt

bc of the bugs and debri floating in the water the kids didn&#

every staff member i came in contact with, from the shuttle driver to the room service delivery, met me with

it cost me $10 to do one load of laundry

suite had a kitchen area

gym was terrible , ;location isn t the best, without transportation i dont think you would want

needed english muffins with breakfast

the room was really big and comfy it had a kitchen faucet which i dont see often, the staff is courteous, next

the laundry room

shady characters hanging out in the parking lot

brilliant wifi

that want to party at 2:45am until 4:00 in the parking lot outside my room, the bed was uncomfortable and the

parking close to my room and lights outside to keep vandalizing down to a minimum

ice room and laundry accessible

have a guest laundry which is open from 6am to midnight everyday

find that the back of the house need to have more attention, (example) the laundry must be looking more clean

breakfast encluded in room price air conditioning at room good working wifi near to the

was good except you all need some more breakfast items to choose from the room service was the best we have ever

we found the laundry room door with no door knob and there was plenty of towels in there

had the previous guests trash in the room and used laundry we found in the closet

the lady at front desk was amazing! the shuttle service was great!

it was already getting slick on the roads which would have made it difficult to get out of their parking lot

the rate, the great hot breakfast and shuttle to the airport

also the laundry services were out of order

was amazing and the staff was so friendly the free breakfast was outstanding more then i expected i will definitely

free breakfast is always great. the hotel itself is in beautiful location.

and if you have smaller kids they could just pull it right open no locks on the doors so no privacy in bathroom

heater was broken on the pool

proximity to my work, convenience to restaurant and pool area to room. staff were very friendly.

great having dining there late love the cookies spacious room great price shuttle service super

shuttle to airport fresh warm cookies quiet room food available onsite tea and coffee in lobby in

no hot tub at the pool

did not like the security person chastising my husband at 6am in the parking lot because he poured out some

laundry services

the bar and restaurant open later when there are customers waiting

dining room/room service closed for the night, but there were microwave meals available, so glad

also great service from the bar the previous night

quite old facility for the price. gym is small not everything is working properly

really enjoyed the pool. it was open for many hours each day. towels were provided.

clean, quiet, choice of hotel room on arrival, good breakfast

the shuttle driver is such a friendly sole

also lazarus, shuttle guy, we re accommodating at 4 am and even though breakfast didn t open until 6:30,

shuttle service was fast to pick me up at airport.

said there was balcony and there wasn t really and no laundry facilities

also the laundry machines need to be updated to take credit cards

the laundry supervisor was very nice. she was very sweet. she is a 10/10.

one of the laundry attendants was rude.

i was told hilton is pet friendly

no laundry facility

just feel that the pet fee is too high

& clean, spacious room, comfortable bed, & a lot of things to do such as the pool, weight room

kitchen area was nice

rooms and breakfast

ice machine not working on my floor so i had to travel to a lower floor. bar not open in lobby.

car charger that worked with my car and it was taken, i chose this hotel due to the charging the wifi wouldn

nice gym and decent breakfast

booking my room i searched for pet friendly places

the family that had kids on the side of us were loud from morning to bedtime

love the kitchen

the kitchen set up was nice except no stove

i like that there is outside seating for everyone and it s not just in the pool area

the pool could have been longer and deeper at the deep end.

great breakfast great facility. very clean and comfortable

missing the hot breakfast

didn't get the breakfast due to covid

the hotel was very crowded. i was not able to use the pool.

everything was excellent. they even had a free shuttle

breakfast was good, but could use a little more variety in the

the downside: the pool water was filthy

i love that the ac worked. rooms were clean, pet friendly, very comfortable beds.

the pool wasn't clean.

our view included the pool which looked disgusting

at the time i stayed the pool was not in service

everything. nice staff. laundry on site.

they did not have a laundry facility because the washer and dryers were broken, the ice machine did not work

the cleaness of their laundry

the pool looked nice even though we didn t use it

they put lipstick on a pig and it was ok, parking was right outside the room door (thank goodness so i could

they had somewhere to your personal laundry, clean room.

laundry room available

liked the easy access off the freeway, they also had a laundry room

best of all there is no pet fee

bed was uncomfortable the walls are super thin the wifi sucked and to top it all off they didn t get my

the indoor pool was fun, very clean, and the staff were super friendly all the way through

pets friendly, breakfast, price pool

clean. plenty of parking.

breakfast was amazing

they charge daily for pet fee

i asked for a clean blanket from laundry and it was covered with human and black dog hair so i had to buy

laundry room had broken dryers and guests left clothes in washers and dryers for

there ever again or at least not if she s still working there and we had a room right next to laundry facilities

smoke all the time at bathroom, elevator, halls, outside garbage cans full mostly time, the guest laundry did

laundry facility was near bye

didn't like the fact that there was no laundry onsite and that the rooms are small compared to other hotels

hot shower, breakfast, comfortable beds, quiet, good sleep.. not far from attractions.

wifi is ideal

staff, clean and neat room with all the amenities, and a delicious breakfast

great breakfast

the restart was not open, the bar was not open, they had no laundry detergent, there were no were on the pull

faulty keys made it difficult to get in the hotel, to get to the ice machine/laundry room & hotel rooms

liked the free parking and that their was a nice laundry and area to eat etc

hallways, weight room, and laundry room wasn't clean

the buttons to the working elevator was sometimes missing, the door handle from the inside of the laundry room

went to do a load of laundry, sign on door to laundry room says, see staff for detergent etc

had to go to other end of corridor to use another set to get to laundry

the hotel also lacked shampoo and no longer sold laundry soap, even though it was advertised

spacious room and laundry available

there is a guest laundry area

didn t eat breakfast

wifi kept dropping out. c

the first bar tender said 1 long island is 2 drinks

close to downtown charlotte; courtesy shuttle does not go too far from the hotel so you have to take an uber or

i would not stayed here iif no room service or breakfast

comfort great breakfast laundry facilities price

pool area was small

pool closed

the breakfast was delicious.

pool was closed. unsure if it was covid related, wasn t informed.

did not like that there was a laundry room located above my room and i was woken up every morning by loud noises

suggestion: needs it's own change machine for laundry facility.

our room was either above or beside the housekeeping s laundry, when the washer would spin it was so loud

no restaurant's on property. the noise from the laundry room.

roaches in our room and the laundry area. night staff wasn't the nicest...

originally booking, hotel advertised pool, breakfast, gym and more, the staffed notified us after checking in

the bar was open and staff was helpful and friendly.

small indoor pool, taken over by many kids.

was not able to get room service also ther was a roach in my room and the person at the front desk said o the

the hotel was clean, its in a nice location and great parking

we used facilities like a laundry which was very useful

friendly staff laundry

let us check in early and they also had a staff memeber show us around such as; the atrium, the gym, business

wifi was slow on this visit.

kind and attentive staff all 4 that i interacted with and the shuttle drivers as well all three of them

they told me the washer/dryer was on the wrong floor and sent me to the staff laundry refrigerator didn

the breakfast was delicious and had healthy options

parking lot could be a little better, especially since it shares it with another hotel and other

the parking was horrible

great breakfast

it has parking, self service laundry and fitness centre.

wifi was extremely fast

they offer a free shuttle service within 3 miles of the hotel which was awesome

the beds were comfortable and the gym facilities were nice.

the fact that the swimming pool was closed when we needed it most

parking, free breakfast, gym and pool area, laundry on site

to the hotel tired from work at 11 and decided to do laundry then bc im not much of a morning person to wake up

pool was kind of small.

also, the breakfast was great

no closet, mini ironing board, kitchen was very small, only room for one person at a time.

cool that it has laundry

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

location of my room was next to the laundry room

the laundry center was a little outdated and could use some extra love.

we also utilized and appreciated the pool and laundry room

the price was good and it has a pool and laundry facilities

laundry smells like mold

pet friendly

was decorated in a nice modern way that felt like home, the pool was a good size & warm, the kitchen in the room

indoor pool kitchen in room

free parking

the breakfast should have had more options and not just eggs. overall will definitely be back!

the staff was friendly and breakfast was pretty good.

breakfast wasn't that great but i found some things to eat

ok breakfast

laundry available in the

very good for family! kitchen and laundry very helpful! big room space!

love the full sized kitchen and huge bathroom with laundry area

bathrooms no premade ice in the room in the lobby planting soak in the chairs fireworks in the parking lot next

property outside in the parking lot was dirty

you need quarters to use the laundry machines, which was kinda inconvenient

very modern looking. very clean. staff very friendly and breakfast was awesome!

breakfast was awesome!

breakfast was good and the coffee was great

extremely clean a d comfortable, beautifully decorated, good breakfast and friendly staff.

no laundry room

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

we had to travel every other day to a laundry mat to do our

the room was nice, the laundry facilities was great and the breakfast was tasty.

about this place it has everything that i need if i could change something it would be the laundry using quarters

the dryer in the laundry room doesn't dry the clothes all the way.

yelling in hallways after 10 pm on 2nd floor it stated on your web site that it was pet friendly

we couldn't get signed in to our wifi

breakfast was sausage patty and small cheese omelette - both were very bad

pool was fun

the stairwell system is confusing making it hard to find vending machines/laundry while also being disgustingly

didn t get clean towels only certain days was laundry day

the laundry facility.

the kitchen is nice; 2

the hilton was full i give it a c minus really should be a f but because it was available and pet friendly and

no guest laundry room

pool, fitness facilities, laundry

had five kids with us and needed a suite with pullout sofa

wifi was superfast

bartender was not giving you 2 full drinks at the bar during the managers reception

it was nice and clean, but it was located across the hall from the laundry area

the room we had, had a broken curtains and less laundry towels.

vending machines and laundry were out of order

staff was rude they act like they didn't understand english they didn't want to get the dirty laundry the phone

random laundry from guests remained scattered across one part of the hallway during the entire stay

we were able to do our laundry nice breakfast great staff

guest laundry is available and vending machines for snacks and drinks

laundry room only had 2 washers and 2 dryers

vending machines in hot laundry room

to take their own room trash to outside dumpster and carry their own dirty towels & linens to laundry, to receive

very friendly and helpful, 2 laundry there

laundry room

nothing it had no wifi and a ransome smell

that we were put on the 3rd floor and it was a smoking room but there was no ashtray

no wifi. ants in the room.

when i called to ask for some he told me it was too late that they can't get in the laundry room

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

roaches and mold ceiling. wifi was very slow. showers where dirty

no wifi as promised. the clerk asking me for my pin to my debit card

there were burn holes in the non smoking room bedspread

spacious room that had 2 bedrooms one king and one queen with a full kitchen area and 2 bathrooms

loved to take my pet for a walk and enjoyed the nearby park

the kitchen area was great

breakfast ended 9

we did not eat the breakfast . our room was very comfortable and inviting,

accept cards for laundry rooms

spacious free parking

the tv was old and the wifi was weak

there were kids there playing soccer, the young lady at the desk make sure i had a good safe quiet

the location, all the staff was very kind, room was very clean, breakfast.

the pool was down the night we was there and we was not aware that was a bummer but all was okay

room service n pool

on kitchen counter,all tables for eating, bathroom counter, shower,on night stands, in the bed

only downsides i noticed were that the wifi could be a bit more reliable, and the pool hours went quite late

the hotel is also pet friendly which meant that we got to hear a dog bark often during our stay

laundry facilities worked properly and efficiently

laundry machines was not working properly and had to pay twice to make it run

was happy that the wifi was free, the breakfast was good and the room layout was well thought out

i didn't get to eat breakfast but the bar looked good.

i can't wait to come back in the summer so we can make use of the pool

basic things like kleenexes,do not disturb signs,and laundry bags were missing

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

pool was in an inner courtyard, which helped it be more relaxing (away from parking, road noise)

we had some kids on our floor that were ding dong ditching our room until almost midnight

there was a balcony overlooking the pool