handsome facility. pool. great breakfast area

the staff was excellent great breakfast pet friendly will stay again for next trip

the parking lot was well lit and felt safe

the cleanliness and the staff. the breakfast was amazing a lot of choices

she even turned on the fire pit so the kids sit outside after they got out of the pool

el hotel tiene piscina indoor y te ofrece un laundry grande y sin costo

for instance our room had a laundry basket and the kitchen was fully equipped and included a pitcher, extra

beds were comfortable and breakfast and laundry facilities awesome

customer service , suite , breakfast, laundry room

have a free laundry facility for the guests

i only did not like the gym: very limited facilities.

they were short staffed, and we were there for 3 days with no room service

wish the bar & bistro opened earlier, for early dinner

the pool was a little chilly, but other than that, everything else was great!

you also had a shuttle to take you within 2miles

laundry room was out out of order and i needed to use facilities

the hallways smelt and the laundry smelled like something had died in it

gym was extremely hot. laundry room only had 1 washer working.

the pool was great that was the main reason i chose the hotel because they had an indoor pool and it

breakfast was good and the room was so nice and clean. will definitely be staying again

tub was broken which was a bummer for our kids

the room and the pool both were very clean. staff was friendly and helpful.

the spa experience was relaxing and a must

it s hard for parents to stay near their kids

from the staff, the location too the relaxed atmosphere as well as the spa services & the rooms with a balcony

it also has guest laundry, which we needed traveling with a toddler

i was traveling alone and i felt the location was safe and the parking lot was well lit

wifi at the room kept dropping throughout the visit

it has all the normal amenities (gym, business center, 2 ice machines)

entrance to parking lot was a little tricky.

clean and nice pool.

got early check in

additionally there was more than enough accessible parking

pool gym lounge area excellent

shuttle service is perfect for those who are new and help getting around the city

excellent front desk staff, super clean, and attractive. fantastic breakfast! a++++

i did not like unless the housekeeper need to at least ask u do u want clean towels or need any room service

staff at front desk was great. breakfast was good. kitchen staff was great.

great breakfast as well

it was a clean hotel with excellent breakfast setup

having to pay for laundry.

rude or unhelpful no real breakfast-just bad muffins and oatmeal wifi tech support took 30 to answer room

i wasn t informed of where my room was , how to access it , what time breakfast would be , wifi , etc

parking lot / grounds & lobby floors could be cleaner

just would be nice to have a nice continental breakfast.

so i washed my own linen in the laundry room

laundry room and hallway bathrooms across from my room which had a smell from one or both

the laundry room

laundry room policy is not ideal

we also checked in the first room we were assigned to was not cleaned and still had trash, dirty laundry, and

laundry room could certainly use some cleaning

it ended up getting so late that we just decided to wash them ourselves at the on site laundry since we had

they have laundry facilities, a basketball court, a gym with a peloton, reclined bike, elliptical, treadmill,

breakfast spacious room kitchen equipped room

drinking machine in the gym without water

the elevators were smelly, the ice machine on the 3rd floor was broken, the laundry area on the same floor was

laundry broken, pool out of use and staff couldn't care less

they only clean the room every three days?????? no hair dryer. no laundry bag

asked not to be on the first floor and was on the first floor right by the janitors laundry room

the desk attendant told my wife to follow her to the laundry room only to be told there were no large bath

laundry room is conveniently operated by credit cards. location is close to many businesses.

someone took away our laundry bag while our clothes were washed

laundry $4 to wash and dry ridiculous and no special rates for one's with extended stays wow that's

phones did not work, could not connect to wifi

was unable to connect to the wifi almost the entire stay

laundry on site, breakfast options and helpful/friendly staff

the bar was closed because there was no bartender

full breakfast

water needs to be available at breakfast

the breakfast was better than we expected!

it was very kind for the hotel to dry our laundry since their dryer was inop

a bit noisy. there were kids on our floor who were unruly.

host was very helpful and kitchen workers were friendly

didn t like that the pool was closed and the bar

sharing a pic of the pool you see from lobby area.

i had to request clean laundry/linen and toilet paper

the pool is outside

smell in the room is not fresh, there was the smell of old socks, the doors creak, there are no kitchen utensils

if we had stayed in a room with a small kitchen

no gym that i could find

four floors, pool, laundry, vending, and gym

i liked everything, even the breakfast was nice.

wifi didn't work

if it wasn t for the little sleeve on the keys with the wifi password and room number we wouldn t have

access to any and everything you need including electric charge stations, adjoining parking lot with a mod

the room close to the main hotel laundry

onsite laundry, convenience store, and plenty of parking

the convenience to our family, nice kitchen, bed was comfy.

the kitchen

the parking lot is trash, my tire got popped because of the debris on the ground

i love the convenience of having a kitchenette and laundry facilities

laundry facility could use more washer/dryers or even a coin machine.

cleanliness,the comfort of the beds, breakfast and michael the front desk guy

parking tight but acceptable

it was beautiful and i enjoyed the pool.

we liked having laundry facilities too

you offer pet friendly but then charge too much

the lady who ran the breakfast area was amazing

plenty of parking

is pet friendly and our room smelled like cat urine

newer hotel, very clean, nice rooms with a kitchen area

close to our kids walking distance

breakfast was excellent. the location was awesome, close to restaurants and other shops.

the pool too small too many people in one little pool

the kitchen area was also large with a coffee maker, toaster, sink, apartment-sized refrigerator and a

staff first put us across from the laundry with 3 staff who we asked if it would be loud

running all day an night loud bottom floor near door that you hear open and close an any wanna do laundry you

i had to go buy a new suitcase, find a laundry mat to put all my belongings through a dryer and have been

our room was right beside facilities laundry & housekeeping making for very noisy days & no naps

good breakfast

apparently the laundry room had a leak because there were towels and sheets all over the lobby floor soaking

like weed the vending machine and laundry detergent machine took our money and they shrugged it off

i liked the idea that it had a laundry center as well as a business

also to noisy laundry just 1 machine to clean and this is a motel the price to much this not a 5 starts hotel

have just finished doing some laundry and the sheets on my bed we're not quite dry and there are no towels in

laundry

damage to all rooms, breakfast ran out of everything , had to take my own towels to laundry too

is the only hotel out of like 7 right here by carowinds that allows pets

gym room and pool size was very small, but useable and clean.

breakfast meats not kept hot too many pets washer and dryer sucks

this hotel also had the cleanest guest laundry i have ever seen

the continental breakfast was rather stressful & we had to wait for more food to be brought out.

and sorry, but personally hate the same eggs, sausage, bacon, waffle breakfast set up

it was also a bar there so it was really no need to leave the hotel

amazing location, beautiful room, great breakfast

i was going to use laundry room at 6:00 am , my key card was deactivated

guest laundry

the parking lot lol

was super friendly and helpful, and the breakfast was great

breakfast didnt have regular sausage, they only had turkey

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

basic things like kleenexes,do not disturb signs,and laundry bags were missing

the gym was too open, and it was small

62 for one night, plus a $100 cleaning fee (without prior notice), plus a $70 pet fee (without prior notice),

there was no kitchenette for cooking

laundry facilities worked properly and efficiently

laundry machines was not working properly and had to pay twice to make it run

the room exceeded our expectations, breakfast was better than we expected too

the breakfast was good, hit the right spot and late check out time

difficult to find parking at night time

pool was locked and the hallways were stink from trash

the utensils in the kitchen were not clean

barbecue area and pool were filthy didn t see the staff at all except when we asked for cleaning supplies to

order in hallway and people with pets doesn t have control over animals especially when they are above you

bathroom was very dirty, the kitchen was greasy (handles, backsplash, etc

accept cards for laundry rooms

pool was well maintained

the pool was not open...

the parking lots were well lit

the pool wasnt very clean, the services at the hotel could be explained better

also, the laundry facility was not functioning and that is something i could have used to watch dirty soccer

cleanness, laundry facilities, abundant breakfast, efficient service, and friendliness.

pool could use more frequent cleaning (bugs), but they were always fully stocked with fresh, clean

wonderful staff, clean, good location, pool, breakfast was great!

the fitness dacility was great. good selection; good quality.

clean guest laundry facility

need to fix the laundry, facilities, and breakfast could use some other options like some turkey sausage and

loved the large windows and kitchen, even though i didn't need to use it

parking lot to small

they had a bar which once booked was told it was not open

the dryer in the laundry room doesn't dry the clothes all the way.

i just wish the pool was open already

our kids enjoyed the large, outdoor, clean pool

the continental breakfast was fabulous

breakfast was excellent and the serving area and tables were kept clean

pool, fitness facilities, laundry

no guest laundry room

also wonderful swim-out pool

kids wanted waffles or pancakes

plenty of free parking

zoe in the bar was amazing. the staff was friendly it was clean and nice

the indoor pool and workout room are well maintained

the pool they didn t have no towels and no breakfast

pool was a bit small

parking was very easy

we were traveling from ny and needed to used the laundry area they had laundry soaps and fabric

it had a nice gym and laundry inside the hotel

and clean laundry machines for $2

appreciated the laundry facilities

they other two kids on our reservation stayed with a friend instead

we were on the ground floor near the laundry, gym, pool and lobby

was a bunch of kids running the halls, banging on your doors all night long

my kids were pretty disappointed as we were there for 4 days and the pool was a reason we wanted to

everything clean inside and outside parking was great too.

my kids were pretty disappointed as we were there for 4 days and the pool was a reason we wanted to

laundry available in the

love the full sized kitchen and huge bathroom with laundry area

very good for family! kitchen and laundry very helpful! big room space!

the only recommendation i have is that they make the gym accessible 24hrs and put a full body mirror in the

property outside in the parking lot was dirty

laundry room

very friendly and helpful, 2 laundry there

was supposed to be non-smoking

no wifi. ants in the room.

we chose a non-smoking room. it was clean, but there was smell of smoking.

fort the price , breakfast should be included

wifi setup not great, just ended up using my data instead

we used the pool the first day and the second day it was closed

pools was closed for maintenance this would have been great to know as we came from minnesota

not partake of the breakfast

the gym was large and well-lit

hotel bar was noisy and it's directly near the front desk

pool could be larger

hotel parking is a little limited. can be a little loud in bar area.

to cold to use the pool but that s a timing issue.

they told me the washer/dryer was on the wrong floor and sent me to the staff laundry refrigerator didn

wasn't aware it was pet-friendly

the complimentary breakfast and happy hour drinks were all a

clean, wonderful breakfast, and warm pool!

the breakfast was outstanding. the building was very clean.

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

when i called to ask for some he told me it was too late that they can't get in the laundry room

the wifi goes and comes, the floors were dirty, and there are roaches

wasn't given wifi password no couldn't get anything done defeated the main purpose why i got the room in the

booked a king bed smoking room, when i got there he told me there was absolutely no smoking at all none of his

property good laundry facility nice pool- water is good cool

the gym was real nice

property good laundry facility nice pool- water is good cool

the quietness, the pool area

but i understand with covid and kids staying there

loved this hotel easy to find,plenty of parking

the pool hours

it was a plus that the pool was open

breakfast should been complimentary and it would been nice if pool was open plus the bar.

you could get limited wifi but had to pay $5 per day

our pet peeve, seemingly everywhere now, are the ridiculously heavy duvets.

everything. the staff. the rooms. the pool. love it all.

the free wifi was difficult/impossible

i wanted to use the gym earlier than 6:00 so i wish that there had been 24 hour access.

you get the 7th floor, avoid the rooms next to or across the gym

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep

laundry room is useful but needs a good clean

laundry was very clean and that was appreciated

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep

breakfast was not was not free unlike i thought it was that little bar on the side was not a real

comfort great breakfast laundry facilities price

the breakfast was delicious.

the breakfast was nice

enjoyed the room, hotel location, pool and breakfast

parking

2 tv's and tables and chairs, small snack and convenience area to buy things by the front deck, laundry: 2

i love this place!! the pool is awesome. the rooms are clean and well appointed.

the mini kitchen had everything you needed to make meal, just bring food to prepare

breakfast buffet was very good with a variety of choices (hot, cold, full breakfast or continental)

i liked that it had a kitchen. i like how the sitting area was separate from the bed.

also, although it is a pet friendly hotel, there should be a dedicated floor for rooms for pets

location was great. service at front beak and bar outstanding.

room service was excellent, clean towels daily

room service forgot key items on both orders (salt, pepper, syrup, ketchup)

pet friendly, clean, updated amenities

stayed in room 231, aperantly there is a laundry room next to it

my room was opposite the laundry/maids room every morning loud voices disturbed my sleep

our room felt like a suite and spa retreat. very nice accommodations, and the staff was so kind!

there is a little garden off where you eat breakfast and the pool and spa area is private and well maintained

attendant at breakfast was super

guest laundry is available and vending machines for snacks and drinks

we were able to do our laundry nice breakfast great staff

vending machines in hot laundry room

clean no problems staff where great front desk easy check in very polite laundry bed towels where clean and

a lot of options for delivery, there's a reasonably priced laundry room and dishes/pots are provided or available

harrassed by evening staff when i went to add pet fee to my bill

kids loved the pool

the beginning i thought it was gonna be a noisy stay , it was lots of kids running around near my room but then

my kids didn t

gym equipment a bit lacking

didn t get clean towels only certain days was laundry day

the stairwell system is confusing making it hard to find vending machines/laundry while also being disgustingly

the laundry facility.

we ended up having to leave abruptly after a fight broke out in the parking lot, a car was stolen/broken into

location , pet friendly , room size

the room was nice, the laundry facilities was great and the breakfast was tasty.

we had to travel every other day to a laundry mat to do our

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

no laundry room

about this place it has everything that i need if i could change something it would be the laundry using quarters

the laundry was broken the ice was broken the majority of the vending machines were broken the pool was

nothing too crazy, the free laundry is an amazing choice as wellud83dudc4fud83cudffe

roaches and waterbugs spotted in the laundry area that was close to our room

laundry facilities were ok

it was nice and clean, but it was located across the hall from the laundry area

several times to get extra shampo and a laundry bag

vending, ice and laundry on different floors, its confusing

staff has been absolutely unhelpful and uninterested in helping us track down a bag of dirty laundry that was

they also didn t have change available for the laundry facilities

helpful staff laundry room for extended

omg finally a hotel with free laundry!

loved the shower, bed, gym,coffee in the room

would enclose pool

pleasant indoor and outdoor space, helpful and courteous staff, free morning coffee, fantastic gym

not enough parking

parking, free breakfast, gym and pool area, laundry on site

to the hotel tired from work at 11 and decided to do laundry then bc im not much of a morning person to wake up

parking, free breakfast, gym and pool area, laundry on site

the indoor pool wasn t available

breakfast was delicious and the room was super comfy

the laundry center was a little outdated and could use some extra love.

cool that it has laundry

we also utilized and appreciated the pool and laundry room

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

location of my room was next to the laundry room

laundry smells like mold

the price was good and it has a pool and laundry facilities

the room had a kitchen and dishwasher, refrigerator and microwave

the kids loved everything no complaint from us

the bed was cozy and the showers were hot. the kids loved the pool!

staff was extremely friendly and there is an ev charger, pet friendly

too tired to try the pool

the room was great, i asked for an early check in and they accommodated me and my friend

was unaware that it was a pet friendly hotel when booking

ice machine not working on my floor so i had to travel to a lower floor. bar not open in lobby.

that you guys do not have shuttle buses

we felt unsafe from the time we drove into the parking lot

there was a really nice continental breakfast included with our room - eggs, sausage, fruit, cereal, assorted

the breakfast should have had more options and not just eggs. overall will definitely be back!

additionally, it would be helpful to provide a shuttle bus from the airport

faulty keys made it difficult to get in the hotel, to get to the ice machine/laundry room & hotel rooms

liked the free parking and that their was a nice laundry and area to eat etc

the restart was not open, the bar was not open, they had no laundry detergent, there were no were on the pull

the buttons to the working elevator was sometimes missing, the door handle from the inside of the laundry room

hallways, weight room, and laundry room wasn't clean

it has parking, self service laundry and fitness centre.

had to change rooms, our first room the reception was horrible, wifi was slow and so was our regular phone

room service was not good

pool was not open and there was no frig in my room but the hotel staff took care of it quickly

they offer a free shuttle service within 3 miles of the hotel which was awesome

we used facilities like a laundry which was very useful

friendly staff laundry

and the pool was under repair

the pool was beautiful and the staff was overall amazing

the parking space and the construction work going on.

there is a guest laundry area

the hotel also lacked shampoo and no longer sold laundry soap, even though it was advertised

had to go to other end of corridor to use another set to get to laundry

went to do a load of laundry, sign on door to laundry room says, see staff for detergent etc

spacious room and laundry available

didn't have breakfast

full breakfast bar all other amenities room size

never once had room service in my 4-night stay

complimentary things like snacks and drinks and breakfast great experience

close to downtown charlotte; courtesy shuttle does not go too far from the hotel so you have to take an uber or

didn't like the fact that there was no laundry onsite and that the rooms are small compared to other hotels

the location was easy. the staff was nice and breakfast was good.

gym

the whole staff is the best, everyone at the front desk is awesome, miss lady that works in the breakfast is

the gym isnt operable and wifi pswd didn't work

no restaurant's on property. the noise from the laundry room.

did not like that there was a laundry room located above my room and i was woken up every morning by loud noises

suggestion: needs it's own change machine for laundry facility.

roaches in our room and the laundry area. night staff wasn't the nicest...

every time someone used the laundry the noise from the machines was almost unbearable.

everything was excellent. they even had a free shuttle

also, i didn't like that there were several (7) young kids in the gym area playing around

great breakfast..comfortable beds..nice eating places in walking distance

i was told a shuttle would still be available but when i called it was done by 11 pm so i had to take a taxi

awesome place. clean. friendly helpful staff. great breakfast.

and free full breakfast severed daily

was available to the pool and room early the day before and as late as wanted the day after

the pool could have been longer and deeper at the deep end.

room was amazing very modern loved it included a kitchen and the room was also very clean

of you want to watch tv you either have to be on the bed, the couch, or you can watch it from the kitchen while

no laundry facility

pool was closed for season (outdoor)

the restaurant/sports bar

this property staff was horrible during my check out process, i asked for a late check out when i checked in,

when you walk into the king room, there is a couch on one side and a small kitchenette with a sink and fridge

love the pool area.

lady barbecuing in the parking lot

generally run down premises..bath had paint peeling off ,,,,no pool even though advertised

we kept the room a mess but it wasn't and that they would have to buy a new mattress due to our pet having an

the pool was closed the whole time of my stay

t have ocean view, felt like we were in the basement near the cleaning and laundry

place is ripped up laundry broken, the 5 o'clock wine and snack didn't happen

to get my own towels, coffee refills for room , and kept the laundry as well as trash gathered

the indoor facilities are closed due to covid. ( pool, grill, no breakfast, and gym)

staff management bar and overall attitude

also the laundry services were out of order

the staff entered the pool are and told my kids they were banned and that is she see them in the pool again

pool hours, the earlier and later it's open the better!

and if you have smaller kids they could just pull it right open no locks on the doors so no privacy in bathroom

free breakfast is always great. the hotel itself is in beautiful location.