cleanness, laundry facilities, abundant breakfast, efficient service, and friendliness.

also, the laundry facility was not functioning and that is something i could have used to watch dirty soccer

the pool area was fantastic

the breakfast selections were not great and the egg omelette was not good

breakfast was decent but needed waffle maker or frozen pancake to microwave or toast

and clean laundry machines for $2

appreciated the laundry facilities

it had a nice gym and laundry inside the hotel

we were traveling from ny and needed to used the laundry area they had laundry soaps and fabric

folks upstairs kids were running

we were on the ground floor near the laundry, gym, pool and lobby

pool wasn't open for the kids

breakfast was nice and fast helping uswith our travel

parking was ok

drove 1 1/2 hours to the hotel with my husband and 4 kids

the only draw back was the small pool. you feel crowded if more than one family is in there.

no real restaurant, just a bar that you had to pick up food

pool was shut down and i would not have booked the hotel having 3 kids with me if i knew that prior

pool was small.

not enough parking.

to cold to use the pool but that s a timing issue.

ac unit in the room where our kids slept on the pull out sofa

parking

also, the gym has poor air circulation and was actually warmer than the hall or rooms

he basically threw the computer at me and my kids you could see that on the camera if you watch the surveillance

our room was right beside facilities laundry & housekeeping making for very noisy days & no naps

i had to go buy a new suitcase, find a laundry mat to put all my belongings through a dryer and have been

running all day an night loud bottom floor near door that you hear open and close an any wanna do laundry you

staff first put us across from the laundry with 3 staff who we asked if it would be loud

everything room was very clean pool was great and fitness center also breakfast was amazing and large selections

like weed the vending machine and laundry detergent machine took our money and they shrugged it off

no change for the laundry room

drug deals at the doors all the employees live at the hotel laundry isn t done until 8pm and on

apparently the laundry room had a leak because there were towels and sheets all over the lobby floor soaking

breakfast, no change machine in laundry room, and the pot smell on the 3rd floor

damage to all rooms, breakfast ran out of everything , had to take my own towels to laundry too

laundry

awesome breakfast and pool. great location

pool, nice area surround hotel, clean room comfy bed and nice continental breakfast

breakfast was kind of a mess

it also has guest laundry, which we needed traveling with a toddler

hotel does not have a bar in the true sense that you can sit at a bar and order a drink

indoor/outdoor pool was heated.

room coffee creamer curdled, hairs in bathtub, internet lousy, room service too slow

longer hours for adults at the pool because during the day the pool and the jacuzzi is full of children

i liked the convenience of having a fitness center

and the staff were super friendly and nice, particularly the lady who was working the kitchen area for breakfast

excellent front desk staff, super clean, and attractive. fantastic breakfast! a++++

a variety of options for breakfast

location and the early check in

longer breakfast hours

was you after midnight listening to cars race in the parking lot of bjs parking lot and popping the loudest

my kids were sad the pool wasn t open yet.

great location, friendly staff, good breakfast

staff, parking, bed

we also checked in the first room we were assigned to was not cleaned and still had trash, dirty laundry, and

the laundry room

laundry room policy is not ideal

laundry room and hallway bathrooms across from my room which had a smell from one or both

so i washed my own linen in the laundry room

this hotel also had the cleanest guest laundry i have ever seen

and we showed up actually on time so the kids could swim in the pool and it was closed

kids and i didn’t care for the breakfast

the kids did not care for carowinds but will stay again for the views, the pool, and overall experience

great location, friendly staff, good breakfast, clean

the desk attendant told my wife to follow her to the laundry room only to be told there were no large bath

they only clean the room every three days?????? no hair dryer. no laundry bag

about laundry was told there was no customer laundry facility desk attendant very abrupt and

there is no laundry facility or laundry service in the hotel.

asked not to be on the first floor and was on the first floor right by the janitors laundry room

laundry on site, breakfast options and helpful/friendly staff

bar was very convenient and the location was great

no yelling kids, loud neighbors or music, one of the best experiences so far, staff was friendly and attentive

the wifi was fast

wifi didn t reach our room on the 3rd floor

having to pay for laundry.

i liked the wifi.

no full breakfast.

we also brought our small dog which also makes it easier as they are pet friendly

couldn't use my roku stick and had to settle for their bland tv channels because they limit their wifi unless

i had to request clean laundry/linen and toilet paper

hotel was clean, staff were friendly, it was quiet and breakfast was great

no gym that i could find

location was great, my kids were happy. great lighting for parking

the breakfast was delicious

have a free laundry facility for the guests

sherell the breakfast/laundry attendant it was truly a blessing to get a cup of coffee every morning

beds were comfortable and breakfast and laundry facilities awesome

mini kitchen with the dishwasher free laundry for guests socials done mon+wed w/ free beer wine some food the

el hotel tiene piscina indoor y te ofrece un laundry grande y sin costo

and bar closed to early for

pool was very nice plus outside fireplace area was nice

customer service was horrible and the room service lady was nasty and rude

and it has pool inside that s a plus

clean, nice design/set-up of room, pull-out mini-couch, indoor pool & jacuzzi, outdoor courtyard

laundry room is conveniently operated by credit cards. location is close to many businesses.

someone took away our laundry bag while our clothes were washed

laundry $4 to wash and dry ridiculous and no special rates for one's with extended stays wow that's

small kitchen, living room and bedroom

the breakfast was the bare minimal

well run, sal, gina and derrick in the galleria resturaunt and bar are over the

great property, always clean, fab pool and bar.

wifi not really good for gaming, that's just minor tho

the indoor pool area! area need to be cleaned more often. used towels were all over the place!

i was there as a birthday treat to myself for self care, to order room service, spa and drinks and had to go

the hallways smelt and the laundry smelled like something had died in it

gym was extremely hot. laundry room only had 1 washer working.

laundry room was out out of order and i needed to use facilities

everything it was nice clean peacefully kids really enjoyed

was annoying and inconvenient to walk all the way back down to the front desk with my two small kids to get it

the room close to the main hotel laundry

onsite laundry, convenience store, and plenty of parking

parking was well lit and felt safe

were people yelling at each other in the parking lot

parking lot and exterior was very clean

four floors, pool, laundry, vending, and gym

traveled from germany and rented a car so it was important for us to have parking space

add a better assortment of breakfast items

letting kids in the gym that was thrown things at the wall kept us up called front desk she took care of it

the breakfast! beautiful hotel!

pet policy, staff was good, nice facility.

lots of parking

the helpful and friendly front staff, beautiful and clean rooms, comfortable bed, able to get an early check in

to walk from the hotel through the grass to the side parking lot, especially since the hotel is dog friendly

the room was nice, the view was everything. open bar was lovely to we really enjoy ourselves

laundry room could certainly use some cleaning

they have laundry facilities, a basketball court, a gym with a peloton, reclined bike, elliptical, treadmill,

it ended up getting so late that we just decided to wash them ourselves at the on site laundry since we had

it is a truly lovely design with great public spaces, ample parking, free breakfast and huge rooms

clean kitchen.

it was very kind for the hotel to dry our laundry since their dryer was inop

lots of parking

the complementary breakfast had plenty of choices

a bit noisy. there were kids on our floor who were unruly.

sharing a pic of the pool you see from lobby area.

good wifi

the staff couldn t have been nicer. they also had a pool which you never mentioned

breakfast was filling

the only trash can was in the bathroom; oddly none in the kitchen area

the pool was dirty every day

they told me the washer/dryer was on the wrong floor and sent me to the staff laundry refrigerator didn

parking sucks

the breakfast was delicious and had healthy options

complimentary breakfast and bar drinks for each night i was there

parking situation gets a bit hectic as it s several other hotels in that area, but at least it s

they blocked the entrance to the parking lot by getting out of their cars and talking

small pool .

the hotel was clean, its in a nice location and great parking

was not able to get room service also ther was a roach in my room and the person at the front desk said o the

it had a small pool

comfort great breakfast laundry facilities price

full kitchen and location

service & staff were awesome; cleanliness; great space in rooms; kitchen area; complimentary breakfast & service

caused the pool and gym to be closed

spacious rooms/price/ location/pool/breakfast and front desk clerk.

guest laundry

i was going to use laundry room at 6:00 am , my key card was deactivated

the pool was nice and warm in the breakfast was great

are a parking lot maintenance contractor, so we pay attention to parking lots

my grandson's favorite part of our trip was the hotel pool

the property was clean, the bed was comfortable. i loved having the kitchen area.

pool area was dirty and inside of the

i would have loved for the pool to have been opened, we were looking forward to that

the indoor atrium pool area was beautiful and spacious, giving the resort a tropical feel no matter the weather

bathroom was very dirty, the kitchen was greasy (handles, backsplash, etc

basic things like kleenexes,do not disturb signs,and laundry bags were missing

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

62 for one night, plus a $100 cleaning fee (without prior notice), plus a $70 pet fee (without prior notice),

there was a balcony overlooking the pool

com site, to maken a reservation for parking the car

laundry machines was not working properly and had to pay twice to make it run

laundry facilities worked properly and efficiently

so if i needed to warm my food, i had to come downstairs to use the microwave in the kitchen area which was

pet friendly and people friendly too. very nice and clean. staff was organized and wonderful.

no phone in the room no wifi no microwave in the room

accept cards for laundry rooms

clean and convenient work out facility great breakfast

the breakfast was great, would stay here again

parking wasn't the best

breakfast was better than expected

the dryer in the laundry room doesn't dry the clothes all the way.

to access from interstate, breakfast was wonderful, and handicap room was perfect for my mother's needs

other guest allowing there kids to run the halls and knock other guest room doors

our kids enjoyed the large, outdoor, clean pool

everything / love the pool 10/10

to get my own towels, coffee refills for room , and kept the laundry as well as trash gathered

t have ocean view, felt like we were in the basement near the cleaning and laundry

place is ripped up laundry broken, the 5 o'clock wine and snack didn't happen

we had a room full of kids and we asked for the room to be cleaned while we were out saturday and for new towels

location and the gym

no guest laundry room

pool, fitness facilities, laundry

traveling with kids can be difficult

the hotel was pet friendly and had a gym, pool, and hot tub

wifi was superfast

laundry available in the

very good for family! kitchen and laundry very helpful! big room space!

love the full sized kitchen and huge bathroom with laundry area

has full kitchen, washer and dryer which was what lured me in

not enough parking

the pool was closed the whole time of my stay

we kept the room a mess but it wasn't and that they would have to buy a new mattress due to our pet having an

lady barbecuing in the parking lot

generally run down premises..bath had paint peeling off ,,,,no pool even though advertised

love the pool area.

the studio kitchen, your own private balcony, good size bathroom spacious bedroom..

the pool was shut down while i was there

it was inexpensive and they have a pool.

the pool was closed

stains, we asked for another one, it never was brought even when we went to front desk was told laundry staff

staff super nice, laundry facility on site

stated that they had a laundry room, and they serve breakfast, when we went to breakfast at 7:15am (breakfast

they have remolded so it s very comfortable and clean the pool was amazing

i did like the parking , and the fact that we had a walk out door to the parking lot

our room was by the staff laundry room, so we constantly lost water pressure several times during the day

staff was terrible especially the laundry staff

laundry on site took 5 times to get clothes dry

not much of breakfast food. muffins and cereal. but it is a very nice place to stay

the parking spaces in the parking lot where extremely small.

the laundry facilities were broken

laundry room smelled like urine

crawling in hallway, pool was not operational, no washer/dryer available ( we had to find a local laundry

there was no laundry

it had on site laundry facilities

didn't have hot water and when asked about it they said no one did because they were washing laundry but we didn

and how house keeping was knocking at the door seeing if i had laundry and trash than tried to mop the floor

great location friendly staff, great breakfast and great rate for stay

it was super nice with an amazing breakfast pet friendly

loud highway noise. pet policy is not accurate.

i enjoyed having the gym directly across the hall from our room and i was impressed there were laundry facilities

i wish there was one more laundry room or another washer and dryer

the room that i reserved and when ask if there was any room available upstairs so i could use the laundry room

flooring is tile, the laundry folks were at it with carts at 6:00am on sunday morning and our room was directly

desk for extra washcloths this was about 4 am and was told that they didn't have any and that the laundry lady

we were also placed over the laundry, apparently, and the washer and dryer ran all night

and wanted me to sleep on dirty sheets until the housekeeper came in the following day to do laundry

laundry room next to my room was also noisy in morning

room had roaches, toilet was running all night, and the room was right next to the hotel laundry room

first room they put us in was right by their laundry, and we heard the dryer running all night, then the next

staff was excellent. and the laundry facilities were a plus. quiet, clean and comfortable

was on 1st floor across from laundry and breakfast area wall

it was supposed to be a pet free room but i'm not sure it was

breakfast was very good and included china plates and metal utensils

great staff and great amenities; such as free hot breakfast, free parking and free internet.

i love the convenience of having a kitchenette and laundry facilities

laundry facility could use more washer/dryers or even a coin machine.

breakfast was very good. hospitality is excellent, friendly , and helpful.

more parking spaces

pet friendly

we liked having laundry facilities too

the pool and jacuzzi were great!

pool and hot tubr

the breakfast was excellent

i booked from a site for hotels in charlotte that accepted pets--if i hadn't added a note about my pet, i would

very friendly and helpful, 2 laundry there

laundry room

bed mattress was very uncomfortable because the structure was sagging in the middle and also the wifi was so

wifi is pretty good. plenty of parking not crowded at all. location is pretty cool

was clean as it should be for the price , considering you can have your pets

room was convienantly located near the pool and laundry room

ripped and had cigarette burns, the room stunk of cigarette smoke, the pool was closed, in the laundry room,

the breakfast offered a variety of foods for anyone's desired meal

pool should probably be drained for winter and our key cards stopped working an hour before we

property was meticulously maintained and the breakfast was delicious.

beds were great and the staff and the gym and the water in the gym

car charger that worked with my car and it was taken, i chose this hotel due to the charging the wifi wouldn

breakfast was not good, no diversity, my kids couldn't have breakfast at the hotel because they were

room was very clean, gym was clean and equipment was in good working condition

breakfast

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

when i called to ask for some he told me it was too late that they can't get in the laundry room

room had cockroaches. wifi didn't work. front desk was of no help

no wifi as promised. the clerk asking me for my pin to my debit card

once i complained, then he started to check me in and told me they only had smoking rooms

laundry room only had 2 washers and 2 dryers

clean no problems staff where great front desk easy check in very polite laundry bed towels where clean and

i was told to go to the laundry myself to pick up the bed sheets and pillows case, and there was no hot water

vending machines in hot laundry room

to take their own room trash to outside dumpster and carry their own dirty towels & linens to laundry, to receive

the room was nice, the laundry facilities was great and the breakfast was tasty.

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

no laundry room

about this place it has everything that i need if i could change something it would be the laundry using quarters

we had to travel every other day to a laundry mat to do our

didn t get clean towels only certain days was laundry day

the stairwell system is confusing making it hard to find vending machines/laundry while also being disgustingly

the laundry facility.

location and dog friendly. wifi, great parking, friendly staff.

full kitchen, large sitting area, great work space

everything especially the complimentary laundry.

free laundry (bring your own detergent) was such a great benefit as well as the 2 burner stove top

the laundry machines needed some repair.

the complementary laundry was a big

they had free laundry facilities

great & all my requests were granted i have a list quiet area ,top floor if possible ,away from laundry room

i didn t like having to wait to use the laundry

breakfast was excellent

had to ask room service to make bed and clean room

the food at the bar (wings) are busting

the room was set up nice, my kids and i enjoyed our stay

the parking lot was well lit

breakfast comfortable quiet room on first floor great gym

the breakfast was great.

room was spacious and our kids had a great time in the pool

random laundry from guests remained scattered across one part of the hallway during the entire stay

vending machines and laundry were out of order

roaches and waterbugs spotted in the laundry area that was close to our room

nothing too crazy, the free laundry is an amazing choice as wellud83dudc4fud83cudffe

staff was rude they act like they didn't understand english they didn't want to get the dirty laundry the phone

small laundry

breakfast was excellent

pool

good breakfast, great customer service!

lady and lady who does breakfast went out of their way to make this trip most enjoyable

best place we ve been that allows a pet nice staff

pet friendly

no gluten free choices on the breakfast

the rooms where nice. the breakfast was awesome and fresh

pets are allowed

teri the breakfast attendant has the softest and sweetest voice

the breakfast was great!

hamptons are not typically pet friendky

pool area and fitness room was nice

excellent service and breakfast

also the laundry services were out of order

the water was freezing and my kids could not enjoy it which was the whole reason for choosing this hotel

clean, yummy breakfast and at a great price!

breakfast was good and convenient!

the pool hours

the staff and the wash room for laundry

under construction and no indoor pool

having to pay $50 in case of damages or if you order any room service or purchase anything.

i love that they have a bar & a open kitchen on site!

easy access, plenty of parking, clean, quiet.

parking, free breakfast, gym and pool area, laundry on site

to the hotel tired from work at 11 and decided to do laundry then bc im not much of a morning person to wake up

room was spacious, clean, and included a kitchenette

the pool which we didn t get to enjoy or indulge into , which sucks but

heads up they just opened but the pool isn't

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

cool that it has laundry

we also utilized and appreciated the pool and laundry room

location of my room was next to the laundry room

the laundry center was a little outdated and could use some extra love.

the price was good and it has a pool and laundry facilities

laundry smells like mold

the only downside was that the pool and gym were closed due to covid

kids running on the floor above us

two unhappy kids

remodeled room, super clean, easy access to laundry facilities

there were no extra linens for the pull out bed, there were no laundry bags to use for dirty laundry

mattress dirty , old , and not comfortable at old, employees not friendly at all , laundry room out of

room was spacious with wonderful beds and breakfast was nicely presented

no pots or pans for the kitchen

don't like that they clean once every 15 days, look at some cockroaches also, the laundry machines are a bit

has to pay for laundry

the laundry area was conveniently located and clean

was very clean but had a musty odor no trash bag 4 towels n 2 wash clothes a underwear sat in the laundry room

trash in laundry area, not a large variety of breakfast, and the bathroom door in my room did not stay

location and cleanliness, laundry accommodations! staff are great!

the laundry facilities needed work 3 of 5 washing machines were out of order the entire 14 days we

as well as being able to use laundry services

the common areas, including the fitness center and laundry facilities, were also well-maintained and easily

no hot tub and pool was cold

laundry is a bit messy and i had to run the dryer multiple times to dry my clothes completely

there is a laundry room available on site

i loved the workout room and laundry facilities too

was a number of families of kids there for a competition and they were congregating by us and that was loud,

was a number of families of kids there for a competition and they were congregating by us and that was loud,

no hot breakfast, no coffee in room

couldn't connect to wifi i think whoever was at the desk entered the wrong information but no worries we were

the breakfast was a bit disappointing.

there and it stated pet friendly

close to our favorite restaurant. close to interstate. pool was nice.