i loved the exercise & laundry room availability

the house keepers on 307-309 area was helpful taking time to stop cleaning to give a few extra laundry bags

the pool room was a little noisy with other people on it but that is my only complaint.

clean staff very friendly . liked pool and utilized fitness center

wifi was slow

breakfast was great with easy access

was great, staff was super friendly, parking was close to entrance and the hotel was very family friendly

lady in the lobby for breakfast was absolutely fabulous

wifi iffy but frig worked and beds were comfortable

the pool water looked dirty

was amazing, rooms looked and smelled clean, very close to gas stations, food, tackle shops, laundry mat,

laundry facilities on site

no towels in the room, but the laundry room door was open so got them myself

handy facilities - laundry, breakfast, park near room, inside room access, quiet location, handy access to

laundry room washer leaks and dryer dosent heat up

attached laundry facilities great comfy beds really great staff shuttle service

would be great to have the ability to buy detergent in the laundry

easy parking

nothing complains could perhaps add plain (regular, unsweetened) oatmeal packets at breakfast.

good location, clean facilities and week long parking when we left from the airport

breakfast was great, we had 2 adults and four children with us

pool times neighbors making too much noise

excessive pet fee compared to other hotels we stayed at on our trip

the room was very spacious and offered a home away from home feel with a whole kitchen set up.

beautiful room, great kitchenette, clean and comfortable.

the hot tub and pool and gym

didn t like that i didn t get to check out the pool

cleanliness, location bar on site and restaurant

clean and peaceful and food and bar was amazing with fresh drinks

the spa could have been warmer too

not maintained, did not even have quarters at the front desk for the laundry room

the bar closed at 11, we would have liked to sit and watch the rest of the basketball game at the bar

lots of kids running around playing on the elevators but i was a kid once so i understand.

during our stay, there were at least 25 kids jumping and running all over the pool and it was so crowded

drinks at bar was pricey.

if your gong to have coin operated laundry equipment you need a change machine or at least have quarters at

they had a pay laundry

laundry services were very helpful

they didn't have information about the pool being closed until further notice.

the wifi was slowly.

the room was clean and open. i loved that i could do laundry.

nice there are laundry facilities on site

i like that guests are allowed to do their own laundry right on the premises

selling coffee packets from vending machines in the laundry room is very tacky.

accepts pets, able to cook,good heat,friendly staff in dealing with room change

large suite, great location, clean, friendly, laundry facilities, breakfast included.

large rooms, free laundry, full kitchen, nice breakfast

hotel has complimentary breakfast, happy hour (with light meal) and complimentary laundry area

all the amenities in the small suite like refrigerator toaster electric stove and much more, laundry for the

large rooms, quiet, free laundry, continental breakfast.

the beds were comfortable. free parking.

main thing i like about the property is the easy parking i don t have to walk a far distance to enter the

parking in handicap spots

tired rooms. dirty carpets. wifi was useless. always cutting out. untrained staff

rooms could be a little cleaner. parking area needs to be cleaned up.

the rooms had a kind of smell which you get if you leave wet laundry cramped up for some time

the laundry room was warm. the air conditioner was not working and it could have been cleaner.

specifically chose this hotel for the laundry facilities

staff very nice, the pool was amazing warm we had a blast

the pool close too early

i liked that the hotel has a laundry room!!

we love staying here because of the kitchenette, laundry facility and it s close to everything

when we arrived there was free laundry facilities to dry off our soaked clothes and free coffee

said he could not stay in the fitness facility very long, as the room is connected to the laundry area and the

laundry room for guest use

my kids loved the indoor pool

liked the pool for the kids, room was clean and comfortable

thank god i had a double queen bed accommodation so i was able to sleep in the second bed the fitness center

booked this certain place for the pool area for the kids and we were unable to use the pool because it was closed

everything from the check in person. the cleanliness of the hotel and the pool.

the kitchen was updated and fully equipped to make meals

pool not open that s why i booked

sheets or blankets at 11pm we had to go to reception to request them also we choose this for the pool which was

person whom stayed in the room before me rag still on the shower upon checking into the room no pool worked no

only thing that i would say is that i wish the breakfast was available for an hour longer; it is difficult with

even outside is the parking lot with loud cars and loud people

gym equipment broken

breakfast was great

it was very clean room were nice and a awesome breakfast for a hotel

great hot breakfast

laundry was coin operated only which required a trip to an atm down the road and exchange at the

pool and workout area could have been bigger

very comfy beds. easy and convenient parking. ideal for families.

was on the top (4th) floor with a clear view of the parking lot

being close to pool

was totally overgrown, no continental breakfast, leak in the pool, laundry was laying in the hall

it has roaches !! && it was laundryy in hallways

great location and good breakfast

she was on her job and my kids loved her

our room was right next to pool and 8am kids were in it screaming.

price of laundry detergent no pool

having free laundry and a kitchenette in the room

they offer free laundry and staff was great

privacy,free laundry

having free laundry and a kitchenette in the room

no breakfast 2nd day and no elevator

so convenient to the syracuse airport and the shuttle made it perfect

provided a nice selection of continental breakfast items

poor breakfast, dirty and hardly working bathroom, dirty fridge, crumbs of something on the

room was clean and bedrooms were nice and comfortable. good continental breakfast.

laundry

a little more variety than just waffles and coffee for breakfast! but they were good

how clean it was. breakfast

bathtub could of been cleaned way better we didn't use plus we woke up at 10am an no breakfast

i missed breakfast, it ended too early at 9 am

pool was very nice and surprisingly open and quiet

free cookies, pool&hot tub, ultra comfy beds

the outdoor pool area was amazing! loved lounging on the couches while the kids swam.

bar seemed underequipped in terms of ingredients required for basic cocktails, i

location, clean hotel throughout, beautiful pool/spa and patio, nice workout room, cute little bar, relaxing

driveway to parking lot filled with potholes

so we can watch something different than the kids

i didn’t like that he kept trying to come up to my kids either

this as a quick stop for the kids to sleep the night

i wish they had juice boxes at least to give to the kids

not too bad for a 2 star! i got to do my laundry!

parking was just outside room so easy to transport luggage and other things

get the wifi to happen on my iphone, other than that, all the things that really mattered were great, clean

the guest wifi took quite a long time to connect with

for some reason there is no wifi internet available

hotel very new. had laundry facilities

its clean and the pool and hot tub are awesome

wonderful room and superb breakfast room

the breakfast was outstanding

clean, specious, friendly staff, free parking, free wifi, bets are not allowed, free tea and coffee counter at

also has a gym, laundry room, and convenience store for snacks

parking was limited, especially for a large van but we did get in a bit later than planned.

room was great! nice quiet and clean. fully stocked kitchen would def recommend

the person driving the shuttle the morning we left was rude and careless with our items

free parking which can be parked near your hotel room for your convenience

there was only one laundry facility available

in the laundry room, there was no soap or dryer sheets in the vending machine

the parking lot could have been plowed better.

entry path into parking lot is bumpy

room was clean and we enjoyed using the kitchen area which was very handy

guest laundry facility was good and appreciated

laundry facility on the same floor as our room was very convenient

place is ran like a really cheap prison coin operated laundry but no quarters on site and they pride themselves

smelt great, easy & convenient use of laundry on site, great breakfast, workout room, & super friendly staff

could not figure out how to hook up to wifi

small rooms, we were on first floor by laundry and dining room and heard everything going on

t as clean as i wanted so i cleaned it myself and the laundry room didn t work and my son left his phone in

room was located near lobby/laundry so very loud in the morning

no plastic bag for laundry

which was located across from the loud laundry facility

complaints, but it would be nice if they had a laundry room

had a laundrymat near by

the room was next door to the laundry, but there was no discernable noise - i'm a light sleeper and slept well

we were rather rudely told it wasn't available, then they put us in the room right beside the laundry which was

denny s near by airport shuttle available staff friendly & accommodating

this tru hotel could modernize their laundry procedures imo

hotel was full and there were no parking spots available when we arrived.

r playing a game, eating, setting out medicine), would have liked a 2nd chair in the room (the kids fight over

clean, location and easy airport shuttle

that i couldn't enjoy breakfast more

no on-site laundry and peeling wall paper breakfast subpar

the room was clean and comfortable. the breakfast was excellent with many options!

the breakfast was great !

parking was easy and close by

good breakfast, pool was clean and warm, easy parking

free self-service laundry right next to the fitness center

room with kitchen, the holiday decorations, and the complimentary breakfast, snacks, dinner, and laundry

free laundry!

laundry facilities weren t working well.

free laundry, breakfast and dinner

wasn t clean, wi-fi didn t work, and there was a hole in the floor in the laundry room!

laundry facilities very inexpensive which was a bonus

check out time is 10 but room service comes and persistently knocks on the door by 8:15, even when your activity

free breakfast made this choice a good value. location was close to work.

clean. great comfortable room. convenient location. nice breakfast.

having laundry available to dry bathing suits rates high on our list.

the wifi didn't work for us at all

of particular note was the morning breakfast

we loved the location, the pool and staff!

clean and location and breakfast

was not enough towels at the pool or in the room and they were working on getting caught up on laundry

pool was good, great laundry facilities

breakfast was well stocked

big ,it was set up nice loved the kitchenette the staff was really friendly , breakfast was nice kids loved the

they close the pool first thing in the morning so the kids can t swim before they leave

laundry was free, great since i needed it

complementary laundrymat

security coming to my room to ask us to quiet down when all we were doing was laughing with the kids because

trying to get a room service

too many kids…

location was great. clean. friendly staff. having laundry was nice.

nice for kids to be able to go walk down by the water

hotels bar menu is very limited with options

great views of the harbor. early check in was much appreciated.

the layout is gorgeous and the bar, outside lounge area, pool area and main lobby are gorgeous

cleanliness: the room was very clean facilities: the facilities were great even had a laundry for customers to

plenty of plugs for my devices, good internet, good desk for working, good lights, good laundry machines, ice,

laundry was a welcome surprise

there are coin operated laundry room and exercise room

by walking from the center, breakfast included, coffee 24 hours, room cleaning every day, coins laundry inside

laundry facilities here as well

the hotel does not have a laundry service

comes in through the wood shutters no curtains, room service comes to clean before 8 am, bathroom mirror broke

room upgrade was spacious, gym facility convenient & restaurant/bar convenient and welcoming

i had one request that heat be turned on because we were getting in late and did not want our kids to be cold

the room was spacious and clean. the laundry facility was also very nice.

no coins available with the reception staff to use at the laundry room

laundry machine took my money and did not work

we used the coin laundry in the basement and there is also a small gym and conference rooms downstairs

no product in the laundry room to do

the free parking was convenient

lots of parking available with no extra fee

of the building & the leed certification, so close to food, walking distance to museum, easy parking, great

free parking and wifi

super staff,comfy rooms, great location for syracuse university. breakfast bar decent.

were given a first floor room which is fine but as we left the lobby and passed the laundry area, there was a

no onsite laundry.

breakfast was great. location is near everywheres i wanted to go.

the rooms are clean and comfortable, the beds are soft and warm, the breakfast choices satisfy our different

was good except the wifi

the breakfast was not what i expected and the bathroom light was dim

close to good restaurants and bar across the street

great front desk staff and breakfast.

breakfast was mediocre

thought we were getting the other side of the hotel, but ended up in the extended stay side with kitchenette

the pool was great for the kids, location to our event was great

pool was

the kids really enjoyed the science museum

and the pool closed early

the reason i took my kids there was for the heated pool and that was a bust

bathroom shade could not be lowered, giving those in the ice/laundry room a nice view into our bath spaces

laundry facility

big and laundry room

on our first day windows are really old - really very very noisy in the night parking expensive laundry

it was great for my kids

we were by the laundry room were the washed the linen

horrific near the laundry room and gym

breakfast is very good,every is good.

i did not like the fact you are charged $15 to park in their parking garage.

nice breakfast

breakfast and laundry.

in the middle of nowhere, and there were a lot of guests in town for nationals (car show) so the parking lot

told there was a hot tub or spa there wasn't asked staff to just make the beds to give us fresh towels they did

pool and spa

the only thing i wish was different was that the pool was closed my entire stay.

it is very near the highway and has gym, laundry, ice machines

this place also includes a gym, laundry facilities and free breakfast

power went out (no fault of hotel) wifi is slow.

great staff, comfortable beds, good breakfast. right off the thruway exit 39

the room was comfortable,clean, free wifi, cable stations, iron,iron board, small fridge, coffee maker

late check out was able to leave at noon. laundry on my floor.

there was plenty of parking space

location is convenient, and allows pets

breakfast area very small

breakfast was good and have nothing but good things to say

outdated facility ex. laundry machines

there is a laundry room , very helpful if you are in a roadtrip like us

in room not working, light in laundry room not functioning , minimal breakfast-coffee,cold cereal, small packaged

thought the continental breakfast could have been better when compared to best western

parking can be a problem

breakfast had many more chooses than normal, hot breakfast, cold breakfast, cereal, breads, fruit,

the hot breakfast was a nice treat -- different offerings each morning. the bed was super comfy.

limited parking

wifi included with the room is a plus

like that there s easy access to the hotel from the back parking lot