ice an laundry need a lil tlc since my last trip!!

when i requested additional towels, i was told that i needed to bring my dirty towels to the laundry room and

when i went to the front desk, they said all the towels were in the laundry and it would be another 1-2 hours

the pool was unusable. it was filthy.

decent breakfast

the area was not parking lot was messed up getting into the place itself was not easy

was no top sheet on the bed, the tv didn't work, there was no light in the parking lot, i could see light coming

doesn t care about tenants bed bugs no remote for the tv and microwave horrible wifi

gave us a smoking room and only full beds instead of queen beds for 1 room

the convenience to the meadow event park

didn t have a coin machine in the laundry room

my room was ground floor beside the elevators directly across from their main laundry , ice machine& vending

laundry room

breakfast was really good

location was great for going to king s dominion and the shuttle was good for saving money on parking fees

there was self-laundry service available

convenience of time to kings dominion. laundry facilities available as well as pool.

and free wifi

pet friendly room that was close to highway. carpet looked new.

out of ceiling, cigarette burns in our sheets found the next morning in our supposably non-smoking room

they even have a guest laundry room which really does almost make you feel right at home while on the go

i always travel with cleaning supplies, so i scrubbed down the bathroom and prepared for my kids and i to have

the pool was also very enjoyable

everyone is a pet lover, owners continue to act as if everyone should love pets

liked having the small pool available

pool water was really cold, for an indoor pool

filthy chared us extra for our pet after we were given a set price saying we had a pet in the

plenty of free parking

the breakfast could have been a little better. the food was cold.

indoor heated pool, dogs were welcome and comfy, waffle house in walking distance, fresh breakfast, friendly

true to pics, wifi, breakfast, pool, laundry, great staff!!

a hot tub would go a long way.. laundry room was a bit pricy

hotel was dirty no hot breakfast, just a bag to grab laundry room too dirty cleaning stuff with very low

gym wasn't clean

the room, the cleanliness, breakfast. the pool. beautiful rooms. very very comfortable

wifi faded in and out a few times

no wifi, when it says they have it

to turn on/off water was broken off (staff fixed it), no covering for the vent in the bathroom, wifi barely

clean and quiet with free parking

smelled like mold and cigarettes, even though it was a non smoking room

pictures show laundry room outside my door

people laundry baskets were left in hallway and half of rooms door were open

with kids and book a place with a pool and laundry facilities, which i was told they did not have but they would

breakfast wast grate

i liked that the facility was pet friendly.

the guest laundry washing machine was out of order. the room door was difficult to latch.

clean in lobby, smelt like a pool but it was the laundry facilities near front desk.

the room was clean, the beds very comfortable and the breakfast was good

they accommodated early check in but rooms were below standard

free parking, location is perfect, new building so very clean and inviting

oh and no bag for dirty laundry in the

coffee and breakfast was great

loved the in-room spa was great

i enjoyed the spa tub, the bed, and the breakfast

were very comfortable, breakfast was hot and variety was great

we could hear the next door when they flushed their toilet throughout the night as well as the laundry room

nice size, quiet, laundry was great.

i was there for 5 days with no elevator the laundry room was out of service and they serve pork every day for

laundry was very reasonable and all my clothes were dry

there was no laundry bag or extra blanket in the closet

not reasonable to have no new clean laundry for a five day stay

i asked if they had self laundry amenities, staff acted like i had two heads

the breakfast was included and was closer to fine dining; than a run of the mill scrambled eggs and

the pool was a great place for our kids to get their energy out after riding in the car for 7 hours then sitting

no room service

you still have regular amenities such as access to a clean pool, laundry facilities, gym, and breakfast as well

we enjoyed breakfast, the activities they had (basketball/ pool / even fire pit

to get to, large room including kitchen, great value, super nice and professional staff, dog

the breakfast had bacon instead of sausage and it was longer till at least 10:00 a

disappointed that pool was out of service.

property is a 10 but the laundry facilities didn t match that

restaurant connected to the hotel, kitchenette with full size refrigerator, eating area, laundry room upstairs

laundry in hall, badly maintained bathroom facilities, ice maker only on 2 floors, slow elevator

kitchenette in the room was a nice feature, spacious rooms

convenient location, ease of check-in, parking availability.

candlewood bistro and free laundry were a pleasant surprise

laundry room and fitness center are sort of one in the same so it was pretty warm and moist in

laundry was free

laundry facility and fitness center were great

the room was clean,internet wifi connected with ease,the laundry facilities were appreciated and complimentary

my female family member to calm down that things do happen and that they were backed up in the kitchen

the heated pool was a highlight and perfect for relaxing

parking lot needs better lighting

location, proximity to richmond and short pump town center. gym is updated.

hotel was very crowded hard to find parking

no laundry, the ice maker was broken

nothing works, the laundry room machines don't work, most times the key card will not work

has plenty of parking, two buildings, seating in front of main building and a table with bench seating under

nice full kitchen

many people walking and loitering around the parking lot, the grab and go breakfast was gone by 8am pretty sure

mext to laundry room

in a great location and everyone was very friendly also the were pet friendly.

friendly and accommodating staff, free and convenient parking, very scenic area with shopping and several

gym was quite adequate as was the pool

boutique breakfast bar is outstanding

did lots of laundry and was easy with facilities and front desk provided detergent

the breakfast

the indoor pool is a bit small but it was so warm so i loved it!!

close to 95. clean, breakfast, staff was pleasant and parking was close.

the kids love it and we're always happy

the breakfast could be better.

icy parking lot

breakfast was good just needed some meat on the menu

there were plenty of parking spots

convenient onsite free parking

3 fast elevators laundry was good

ice and laundry convenient

i also appreciated that the linens smelled like fresh laundry

kids also loved the free popcorn

the hot tube closes at 10 and there's not cut of time for the kids in the hot or pool area so the adults can at

laundry room, water fountains were out of order, hallway rug was stained in numerous spots

piles of dirty laundry in halls

the guest laundry facilities were out of order

great room service

was respectful especially the kitchen staff

laundry was supposed to allow debit cards but wasn t working

laundry wasn't working on this visit

floor elevator buttons broken unable to use, laundry room excessively hot due to no ventilation and mold visible

hotel was great aside from that oh and the laundry room wasnt cleaned out the entire time of stay

free breakfast with alot of variety and good quality food

spots small laundry facilities were not working

the sidewalk where handicap parking was; a sheet of ice

the rooms don't come with a full kitchen because there is no ovens just a stovetop

kitchen functional and everything a guest should need in a hotel suite

breakfast choices were great

if you had a laundry room

no laundry facilities

no laundry area

the morning breakfast was excellent every day

the parking was plentiful, but dimly lite

the laundry was open and usable

laundry room had 1/2 of the machines working and only out of order signs on 2

things i like best about this property were it's location, the size of the room, it's features, laundry facilities

i had to do laundry and had to walk around building at night in cold to get it

are alot of things i liked about the hotel like clean room, warm bed, stuffy pillow, parking outside your room

there are also laundry facilities and plenty of convenient parking spaces close to the entrance

the laundryroom

very clean facility with on-site laundry facilities.

family and pet friendly. room are big with separate kitchenette area.

gooe parking situation

pool was not open.

took us ten minutes to figure out how to enter (through kitchen side door)

time going to bathroom went to pull toilet paper from roll and the bar fell straight down

would've enjoyed a pool and free breakfast.

small outdated tv no breakfast or coffee poor gym

i appreciated that the hotel has a laundry room.

loved the pool i really liked the weekend breakfast along with the stafff

our room had 2 bedrooms (queen beds), 2 bathrooms, a sofa bed in the lr and a full kitchen

the kitchen here is a full kitchen with a regular sized refrigerator

breakfast was great & staff was friendly

pool was not open yet

abandoned dark restaurant parking lot next to it was creepy and falling apart

pet friendly

clean, nice size pool, excellent hot breakfast plus cookies and lemonade all day

told pet deposit was refundable when i booked, when i got there i was told not refundable, $75

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the

the pool area was so nice warm and water was so warm best indoor pool in winter ever for the kids

staff was great friendly and so helpful,the pool area was so nice warm and water was so warm best indoor pool

i moved rooms twice and the second room smelled like someone had a pet in the room

was good, good variety and kitchen staff went above and beyond to help anyway she could

on ceiling was pretty bright when were trying to sleep, and the room above us must've had some kids that were

i was able to go to the pool with my kids; staff was very sweet!

i was able to go to the pool with my kids; staff was very sweet!

excellent breakfast selection! loved it

pool had too much chlorine in it and water was cold.

room appeared clean but i m not sure if it was the laundry detergent used or something else but my family was

didn t have a free breakfast. at the price we paid, you d think they d have that.

swimming pool and whirlpool were under maintenance, and the hotel staff kept lying about it stating it would

hardly enough room for 2 kids to share despite the sitting area being quite large

breakfast service was very slow with only one associate taking orders, cooking and serving

wished there were laundry facilities room could have been vacuumed daily

s no laundry service to wash clothes

the property didn t have a laundry accommodation.

wish they could have had a laundry facility

parking is an issue, pool area needs some updating and cleaning

the fitness center actually had dumbbells up to 50s and the laundry was free to use

hallway carpets are dirty, outside has trash everywhere, laundry room was not clean

laundry room has multiple machines out of order

wish it had more parking my husband drives tractor trailer so it would b great if he could just park

acknowledge it until i had to get up and shower the next morning so i just washed up in the kitchen sink which

were brilliant, lads on night shift were so helpful knowing we had laundry to do and yet laundry was not working

we checked out at 3:30 am because we could not sleep due to someone in house keeping washing laundry right

couldn't even read the names or scores of golfers on leader board

here for the pool but it was pretty gross looking and green

breakfast was superb, omelets, pancakes, waffles, fruit, just about anything you would want was

had a guest laundry

it was a mess, plastic hanging, drywall dust, and had to walk through the admin offic and hotel laundry room

the use of the laundry was a little steep.

we were on third floor, but it sounded like perhaps the laundry area was below us

i was able to utilize their laundry facilities and parking was always easy to find

poor customer service, 2 kids under 2 - said there would be a crib but there wasn t any, room keys didn t

they accommodated us for an early check in, which was very nice

the floor around the pool was very spiky and hurt our feet

there was plenty of free parking

the pool was very nice

guest laundry facility was great

hot tub was not hot...guest laundry was broken and bathtub looked dirty.

for example laundry is on the second floor but it says it's on the first floor

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

the laundry machine didn't work.

nice and clean and had a laundry room on site.

i could get to my room the fire alarm went off and the entire building emptied out into the parking lot

the big refrigerator in the kitchen and the big room

or home depot) two times during the night i awoke to the smell of cigarette smoke in my non smoking room

the open drug dealing and prostitution going on in the parking lot

i absolutely love that there's a laundry facility on the property

property more secure not a good look with folks sitting in chairs out front smoking and

did not have anything kitchenette the reason i booked the room i called the day before to ask if the room had

the room included a full kitchen, and the room and the bed were clean and comfortable.

forgot to request a kitchenette room

clean, nice staff close to parks golfing shopping. guest laundry.

big rooms with couch, clean room and linens. guest laundry and offers weekly rates.

the wifi wouldn't work although i was assured it did

bed was hard as a brick the spa bath in the ad to booking had lights around it looking like a romantic spot

the room was non smoking but it had an old smell to it

close to restaurants,had laundry facility

continental breakfast available in nearby econo lodge, no laundry, etc

the wifi was awesome and the room was quiet.

finally, we were not given the wifi password and the batteries were dead in the tv remote

room was dirty (dirty walls and floors most likely from previous pet urine) the front door had a big crack at

left with a headache and needing to hit the laundry mat

the breakfast was very basic with fruit, cereal, and toast.

nights without wifi, the halls smelled of wet mildew rugs, the staff constantly smoked throughout the halls,

breakfast was very minimal

i didn't eat breakfast. the location is perfect for visiting family.

they promote laundry and the facilities but nothing works

poor breakfast

my girlfriend had an asthma attack, there were homeless people hanging out chain smoking in the parking lot,

no parking permits or strict rules

t work, sink from bathroom and kitchen have no cold water, air conditioners is have holes and smoke came out

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

there was noise at night. sounded like someone doing laundry.

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

could not wash clothes at their property due to no soap available in their laundry room

great attendants which help me with change for laundry and all

parking wasn t the best because of construction going on around the hotel.

the wifi didn't work and i was charged $7 to park in the hotel parking lot

the selection of the breakfast, no hot food,,

construction. parking lot was rough

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

breakfast

my son and husband loved and took advantage of the gym facility everyday we were there

room service was excellent as well

breakfast was delicious

i used the laundry room to wash clothes super convenient but the stairwell smells horrible they need to fix

chose this place because they had laundry, i was planning to stay for 1-2 weeks, though the laundry machines

coin laundry avilable on property, only one machine though. breakfest was pretty good.

closet had a checklist for laundry if we wanted to have items cleaned, but there was nothing to put the laundry

had issues with the dryer in the laundry center

i also enjoyed using the excercise room and the laundry service

i love yalls breakfast buffet just wish you guys served vegetarian

my grandsons enjoyed the outdoor basketball goal and outside pool table, and of course the heated indoor pool

breakfast was different daily

the wifi in the room was somewhat slow

the pool. the laundry. the hvac.

i was first given room 108, upon entering the room had a odor, which was not pleasing and the laundry room was

i went downstairs to get quarters for laundry detergent and desk clerk gave me a box

we utilized the on-site exercise room and the laundry room

laundry that worked

the machine ran out of laundry detergent and i couldn t get my money back without having to call a number on

people wandering the parking lot at all hours of the night

it does have a complete kitchen, fridge, stove microwave

location, and smoking availability

dirty, equip not working and over charged for pet

laundry facilities dirty with several out of order machines

i liked the extended stay facilities, laundry and refrigerator.

on site laundry is reliable and accessible

one guest waiting behind me in the lobby kept going to the door to watch the laundry area because, his words

kitchen area

staff is now careful with the laundry, i had two towels that hair embedded in them and a pillow case that was

laundry room dirty

having a kitchenette and laundry room on premises was also a plus as i had planned to stay a few weeks but

easy check in, no deposit. laundry room and snack machines.

liked that the kitchenette worked, the parking was close by and free as it should be, & the staff was very

the gym equipment needed to be wiped down, maybe put a sign up to ask people to wipe down equipment

the free parking is also nice

room service was so easy and breakfast was delicious

are some really nice touches in this hotel: starbucks on offer, fresh fruit water in the lobby, parking right

staff, clean room, good location, ample parking, quiet area with a lake in the back of hotel

we had hoped to have two meals each day in room but was difficult with few kitchen items available

the full kitchen

breakfast was great and location was great.

bed was comfortable, kitchen was nice

pool was not working

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

free laundry

it was close to my work place and had free laundry

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

of space in suites, with kitchen, living room, bedroom, separate bathroom

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

food and bar wasna

gym small but i workout maybe more then most

needs a bigger gym

located near richmond university. plenty of parking. nice staff

i arrived at the property at 2:25pm to an empty, worn, abandoned parking lot

old musty rooms. bar next door took all the parking. loud music, fights outside all night.

the room was basically as expected but access to viable wifi was unacceptable.

there was no wifi, no cable

i really like parking at my room door

the location, rooms, pool area & breakfast!

the pool wasn’t open

the bar and restaurant was eliminated

we were extended a late check out because we were waiting for the light to be connected in our new house

room and gym, easy check in, good breakfast -- and a pool table and pinball in the lounge

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

the guest laundry room not working

door to shut properly, keys kept not working, no laundry said the machine was broken

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

they didn t bring clean laundry every day.

was rude, room had stains on the walls, i asked for a non-smoking room but the room smelled of cigarettes and

ample sized rooms. well lit parking lot.

the non-smoking rooms still smelled like smoke, and there were cigarette burns in the blankets

the rooms were dirty and smelled of smoke after i told the clerk i wanted a non smoking room

might be because we were close to the laundry, but it smelled strongly of cleaner

they didn t have enough rags to give us and i had to wait until their laundry stopped

the laundry room was dirty

i was in was next to the laundry, so a little noisy

that was one reason i chose this hotel so the kids could

carpeting frayed at edge. could use a good shampooing.

breakfast was very good

breakfast was great, and check out was smooth

the breakfast was too ordinary.

wish the pool was open, the children were pretty bored.

wish they had laundry machine

clean, room service delicious

kids running in the hallway on the 7th floor and the strong smell of marijuana also in the hallway

people in room next to us had kids who were loud and ran in halla

staff was amazing, friendly and helpful. fully enjoyed the restaurant menu and room service!

offered a simplified breakfast option to accommodate to the covid-19 health guidelines, which was great

love the hotel, my grandkids love to go swimming, the breakfast was excellent, the hostess was great

updated and clean throughout. comfy bed. great breakfast!

the rooms was comfortable, breakfast was on point, staff was pleasant, greeted you with a smile!

breakfast is really impressive, staff was nice

i also worked remotely for one day and the wifi was strong

wifi had poor signal and was too slow to use

the hotel is beautiful, with antique furnishings, old fireplaces in rooms, and a genteel brick and wrought iron

like the upscale decor with old wood painted nonworking fireplace, gold mirror added class & elegance nice

the wifi wasn't very good in the room and it was slightly loud due to the downtown location.

the hotel does not offer any room service or laundry service and no one uses hotel phones anymore

my family loves the pool, and i love the laundry facility

hard to find the swimming pool. no signs anywhere.

the staff is all so kind and thoughtful. best hotel breakfast!!!! the facility is super clean!

starting with a great waiting area equiped with a big flat screen tv in the lobby, nice gym room very well

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

no guess laundry

no laundry

on premise laundry would have been nice.

concierge let me have a late check out so i could finish some business and take a shower before leaving