on premise laundry would have been nice.

no guess laundry

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

no laundry

the wifi in my room kept cutting in and out

beautiful lounge could have done with a bar and we would have liked to have had breakfast

the in house bar tender wasnt very talkative or overly friendly

noisy between rooms and wifi poor

the hotel is beautiful, with antique furnishings, old fireplaces in rooms, and a genteel brick and wrought iron

no bar or restaurant facilities

dirty laundry sat in the hall way over

told on the phone that pet fee is $35 and finding out at checkin that fee is actually $75 very

could not get wifi to work on my kindle fire.

wifi was ordinary.

great bar, kitchen open, pool open (or there were people in it, we didn t get in), nice views, soft bed,

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

the breakfast was also very good

the location was great nice and quiet the breakfast was good everything was perfect

the staff was wonderful. roons were super comfortable. breakfast was delickous.

seems like a good place for a long stay because there is a kitchen and little office in the room

dinner the food was 1 1/2 hrs getting to me problem in kitchen or forgot the order staff real good about

gave us a menu, gave us drinks and then said the kitchen would be closing soon if we wanted to order something

staff was helpful, loved the shuttle, spacious room the pool was clean but not immaculate.

the shuttle service was a wonderful bonus since there is so much to do in richmond

room service and the choice of room

i wish there was a pool to keep kids occupied

com and i wanted to make sure that when i arrived with small kids after 10pm that i would still have my room

everything was nice, however towards the evening there was a family who was extremely loud with kids (there

the staff particularly the shuttle drivers were warm and friendly

breakfast good. nice gym.

liked the breakfast, the quite environment, the parking was great, the area was great for its central

there was hair all over the bathroom and shower, bottle caps around the room, food on the kitchen chairs, stains

very friendly and i didn t like the fact that they didn t announce that they only had bag breakfast

rooms were big and clean. the staff were very friendly and breakfast was great

wasn't very plentiful, and we could never get it to work in the bathroom sink, didnt use the kitchen sink

laundry should definitely offer the contactless option to pay for the service (now it s coins

the laundry/ice area on the second floor smelled like urine.

everything is perfect, only one question was about laundry

breakfast in the restaurant was mediocre.

i did not like the slow wifi or that my phone did not have a good signal in the room

guest laundry services were supposed to be available

no laundry room bags for the guests

day room service (after first night stay) was lacking

wish the hotel restaurant & bar was open, but these are crazy times, so no fault of the hotel's

alfreda at the front desk and will at the bar were superb - professional, helpful and extremely friendly

valley parking only the bar wasn't very cozy

it is difficult when you travel with kids as they gets hungry at any time

the location and the shuttle service, richard was fantastic.

to check in and out, free wifi, and stylish, comfortable, quiet room

richard/drove the courtesy shuttle/ was also great

i was disappointed that wifi was not free. thankfully i was accommodated.

they also have free wifi and netflix

directions to the hotel even though they used gps, we also had a note that said there was free breakfast but we

breakfast was good and location great.

location. bar (excellent service by gary).

they didn t bring clean laundry every day.

close to arthur ashe center. also, easy access to interstate. lot's of available parking.

wifi didn't work at all

the non-smoking rooms still smelled like smoke, and there were cigarette burns in the blankets

parking wasn't the best. but that was 22 people staying in the wrong spot from the room.

door to shut properly, keys kept not working, no laundry said the machine was broken

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

the guest laundry room not working

room and gym, easy check in, good breakfast -- and a pool table and pinball in the lounge

breakfast was served every morning but they had grab and go options so i was able to grab a drink

your breakfast was awesome and a great experience extremely clean and they had a game room that was

staff was super friendly and the amenities were well maintained, except the swimming pool area

location and great service by front desk staff, good breakfast, very clean, comfortable bed

nice location plenty of parking grounds were clean

the smoking section was less appealing

i like that they do offer smoking rooms, which isn't common finds anymore

i booked a non smoking room. this definitely wasnt the case. dirty. delapitated. loud.

wifi was insufficient if you don't pay extra

the parking

there's no breakfast

deal in parking lot on arrival, dirty linens and bedspread had holes all over and was absolutely disgusting

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

parking is free

gym small but i workout maybe more then most

easy off and on to highway good parking

night sometimes there can be some weird characters in the parking lot or the surrounding

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

free laundry

it was close to my work place and had free laundry

of space in suites, with kitchen, living room, bedroom, separate bathroom

the look of first generation hotel. breakfast. kitchen.

i was referred to wifi set up

pool was not working

couple staying above me were a bit loud w kids but i'd imagine that's normal

swimming pool doesn t work

pet friendly with a great walking path around the pond

staff is amazing and personable really clean and pretty building felt safe being alone with 3 kids shopping and

the food at the restaurant was very tasty and with the bar also in the hotel, i had no reason to leave

we had room service breakfast and was pretty good. prompt & friendly staff.

however, i also chose this hotel because of the pool and jacuzzi i saw online

staff is now careful with the laundry, i had two towels that hair embedded in them and a pillow case that was

laundry room dirty

having a kitchenette and laundry room on premises was also a plus as i had planned to stay a few weeks but

easy check in, no deposit. laundry room and snack machines.

free parking, and friendly staff

one guest waiting behind me in the lobby kept going to the door to watch the laundry area because, his words

on site laundry is reliable and accessible

i liked the extended stay facilities, laundry and refrigerator.

laundry facilities dirty with several out of order machines

clean rooms, fast wifi and decent tv channels

the machine ran out of laundry detergent and i couldn t get my money back without having to call a number on

it does have a complete kitchen, fridge, stove microwave

& parking were convenient

two days passed with no television and they moved me to another room, supposedly a smoking room, and there was

reserved a smoking room almost a week in advance but was put in a non-smoking room with no notice

i also enjoyed using the excercise room and the laundry service

the dining in the lobby and breakfast was amazing

breakfast was great!! great location!! the hotel was very clean and good customer service.

also, there was a kitchen with all utensils, plates, glasses, and bowls a coffee pot too

the kitchen, the comfy bed.

the pool. the laundry. the hvac.

i went downstairs to get quarters for laundry detergent and desk clerk gave me a box

need to pay more attention to laundry. stains on towels.

we utilized the on-site exercise room and the laundry room

laundry that worked

great attendants which help me with change for laundry and all

was disappointed to learn that the outdoor pool was not yet open as i had selected the facility partly because

meat at breakfast and pool open

my room was located above the swimming pool on the 4th floor

location, parking availability, cleanliness, and the breakfast buffet.

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

that there's a pandemic going on; but, if they can offer breakfast, they should be able to offer room service

the bathroom in room was tooo small and i could not log in to wifi

we were upset about that bc everything else there was impressive, including the room service

love the 'kitchen' area

we were across from the laundry/housekeeping room

bathroom drain was clogged up but sunday it was good. laundry room dryer was very slow.

we liked the self serve laundry.

was really efficient at check in and when the dryers were not working in the guest laundry she allowed us to

through the parking lot

they promote laundry and the facilities but nothing works

my girlfriend had an asthma attack, there were homeless people hanging out chain smoking in the parking lot,

no breakfast

there was to be breakfast provided but there was nothing except cereal, a sweet roll and coffee but no sweetener

the staff was very unprofessional and would not let us eat breakfast and they cut power to room and left it off

left with a headache and needing to hit the laundry mat

wifi password provided

extra pillow so one of our kids had to share a pillow they didn't tell us where we could find the wifi info at

wifi worked fine

wifi is inconsistent, tv reception snowy

self serve laundry service

they also had a guest laundry room

these rooms are located directly across from the laundry room/gym, which for some reason is open 24/7

bonus was the free laundry with soap

free laundry room was a life savers

close to restaurants,had laundry facility

continental breakfast available in nearby econo lodge, no laundry, etc

some hotel guests were pretty sketchy smoking weed outside in cars near our room

$20 pet cleaning fee that was explained nowhere that i found, fine

me complaining of very bad situations, including bugs in their rooms smoke smells in their non-smoking rooms

the pool was clean and the staff was very friendly and helpful

the breakfast was ok, and the location was great.

the pool was not opening the kids where upset

the breakfast were extremely pleasant and professional

pool is very small and looks like it s only for kids under 13

24 hr fitness center, guest laundry, enjoyed the breakfast

and comfortable rooms, large and very clean bathroom, gym, laundry, extremely friendly staff

room service until we asked reception

had to wait half an hour for the manager to check us in ( with 2 tired from a road trip kids)

there was also a nice gym in the hotel

powdered eggs. guest laundry very small.

the indoor pool is small and humid.

came for our youngest grandchild's birthday. the kids loved the pool!!

clean, friendly staff, few children, no loud rooms on floor and easy parking.

accessable parking

laundry is coin operated, but also has phone app pay option

very welcoming staff, clean room, easy excess from parking, laundry machines for guest use.

nice to have a laundry room, refrigerator and a microwave

people put dirty laundry and towels in the hall and they stayed there all day

i did laundry while i was there and the cleaning people took my hangers

didnt like how the room had a musty smell and there was no laundry facilities

you had to request housekeeping wifi was very spotty no laundry and air-conditioning did not work well

best was it was pet friendly that made it very convenient we traveled from new york to north carolina and stopped

great hotel! good location, right next to a gym.

no indoor pool or hot tub

the hotel does not offer any room service or laundry service and no one uses hotel phones anymore

my family loves the pool, and i love the laundry facility

parking lot leading to building needs repair

the quiet time and peaceful rest and listening to the children enjoy pool time with family

were several holes in the parking lot with cones that made it a little difficult to get our truck through

i absolutely love that there's a laundry facility on the property

location and price and pet friendly were attractive.

was good for the area and pet friendly with no charge for pets

non smoking room but room smelled of smoke

pet friendly

nice and clean and had a laundry room on site.

room was dirty, one pillow on the bed for 2 people, 1 towel for 2 people, and being it was a smoking room didn

room with a kitchen but no fridge

kitchenette was misnamed

a great little room with a fridge, stovetop and kitchen sink.

guest laundry facility was great

the laundry machine didn't work.

hot tub was not hot...guest laundry was broken and bathtub looked dirty.

for example laundry is on the second floor but it says it's on the first floor

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

closet had a checklist for laundry if we wanted to have items cleaned, but there was nothing to put the laundry

chose this place because they had laundry, i was planning to stay for 1-2 weeks, though the laundry machines

checking got make up on white laundry to determine a deposit it crazy

coin laundry avilable on property, only one machine though. breakfest was pretty good.

i used the laundry room to wash clothes super convenient but the stairwell smells horrible they need to fix

the pool was very nice

they accommodated us for an early check in, which was very nice

great location staff very friendly has a pool and liked the gym and little restaurant

the staff, the room, the pool and fitness room.

beautiful rooms, friendly staff, very clean, very private pool

location super nice staff especially the lovely 2 ladies attending the bar and lounge

room service

gym did not have cleaning supplies for pre/post work out.

the friendliness of the staff and availability of shuttle service on 24 hour basis to airport.

enough lighting in the parking lot

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

there was noise at night. sounded like someone doing laundry.

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

could not wash clothes at their property due to no soap available in their laundry room

the fact that guests from neighboring double tree hotel were allowed access to the hotel laundry facilities

as far as front desk employees and the laundry dept

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

the tv had almost no channels and the pool was incredibly small

everything about it great large and clean room staff was friendly and helpful great area and breakfast was

wish they had laundry machine

extra charge for wifi.

) then i had 'small' issues like being charged for breakfast or no wifi which was supposed to be included in my

husband really liked that the gym across the street was included

kids running in the hallway on the 7th floor and the strong smell of marijuana also in the hallway

clean, nice staff close to parks golfing shopping. guest laundry.

big rooms with couch, clean room and linens. guest laundry and offers weekly rates.

the wifi wouldn't work although i was assured it did

bed was hard as a brick the spa bath in the ad to booking had lights around it looking like a romantic spot

the room was non smoking but it had an old smell to it

no laundry bag provided, soap was tiny, a/c unit was noisy

,i didn't want to bother the one housekeeper so i thought i was doing good , the shoot was for laundry it had

room was not up to par, ran into several issues with my stay. laundry was not quite clean.

the tv barely worked due to weak wifi

they breakfast room getting repaired so all all it was very satisfying

laundry machine didn't work.

the remodel job wasn't that good! no dishes in the kitchen no ice machine in the hotel

and not a lot of parking around

no ashtrays in smoking room or cups to drink out of provided

tight parking spaces

people hanging out in the parking lot playing music from cars late night

i also smelled smoke and weed in my non smoking room

the strong wifi, nice we can watch youtube, netflix with our account, google search

breakfast was included and offered fresh fruits, turkey sausage, yogurt, nuts, and non dairy milk

good shuttle easy check in

i was also impressed with the gym - it was large and clean

the chaperones were not too interested as to what the kids where up to

shuttle to the airport and free parking for our vehicles was so awesome and we will stay again the next time we

also appreciated having laundry facilities

good breakfast. was able to do laundry before leaving. very friendly staff!!!

was close to ice machine (they shared the same wall) and hotel's cleaning staff laundry room was across the hall

was in close proximity to the hotel's laundry room

heard someone doing laundry in middle of night and through out night would get whiff of sewer smell which i

the laundry room also had some issues

also, there is a small gym area and free laundry

the laundry room is great

also the laundry room was connected to the gym

our room was right across from the laundry...noisy to say the least.

pool area not cleaned from friday thru sat when i departed

offered a simplified breakfast option to accommodate to the covid-19 health guidelines, which was great

breakfast is really impressive, staff was nice

had to pick up my own lining no breakfast and the pool wasn't

location was ideal, the price was reasonable, the room was very clean and the free breakfast was a bonus

everyone (from the cleaning people, front desk people to the laundry people) spoke to us and was pleasant

only issue, the 2 rooms across the hall, must have snuck in a bunch f kids, there were about 15 kids in the 2

very clean and the staff very nice, and the shuttle driver was on point

close to airport and they have a shuttle to the airport

pool suction/ vacuum was not functioning. the floor was flooding.

this room through this site specifically because i needed early check in before a flight; even specified what

wifi connection

entire property and room was dirty, and dingy- trash, cigarette butts, bags of food all over the parking lot,

it was on the webpage that parking was available yet when i asked the attendant he said it was not included in

they were very helpful with parking etc.

had to go to the laundry room for clean towels and take out the trash

the housekeepers were walking into the rooms and laundry room smoking

us women got in the pool all the mexican that lived there came out

paid wifi

staff were very welcoming & nicer then registration/front desk/parking permit staff

i was in was next to the laundry, so a little noisy

might be because we were close to the laundry, but it smelled strongly of cleaner

the laundry room was dirty

they didn t have enough rags to give us and i had to wait until their laundry stopped

the staff and location were great! breakfast and everything else was great.

laundry facilities

the gym was okay.

location and their shuttle service! awesome stay, great food!

we booked because we knew they had a pool and hot tub

the gym and pool was closed. no breakfast

the airport shuttle service

convenient shuttle, close to airport, friendly staff, comfy bed

the breakfast

excellent breakfast

staff was friendly, shuttle bus driver was friendly

pool still not open bar not open still not cooking

had to stay at pool with my 14 yr old son

seem to want to do anything restaurant bar breakfast not available nobody could say why and pool not

when we called for the shuttle we were told that it didn't run after midnight but would start up again at 4 a

staff, accommodations, coffee, flexibility, airport shuttle, friendly, everything was great

close to the laundry room so we saw roaches

being able to park and get shuttle was great

buffet breakfast because of covid, but the bagged breakfast was something i wasn t expecting so that was

quiet, free wifi, parking, staff, central to everywhere i needed to go

hotel is the real deal squeaky dutch clean, nice breakfast, good price and an airport shuttle

both the pool and gym were closed for remodeling

room smelled like a pool with soaking floors

breakfast was great value was good and staff excellent

friendly staff, comfortable bed, great breakfast

it or not the pool was actually a little warmer than i anticipated, but it was immaculate & still fun

very nice breakfast

originally thought that there wasn't any dishes for the kitchen but found them in the dishwasher

the breakfast was great, staff very friendly

was very close to airport, the shuttle was on time, and it was very relaxing (we got the 1-bedroom unit and it

great breakfast in the am

her so low because she was in the laundry room and a housekeeper told her i needed help and she said where is

laundry facility was out of service.

the size and the window seat the little kitchen

easy parking, access to gym and the excellent breakfast also customer service.

no wifi

the hotel has a laundry room and a small workout room

it was new and fresh clean with laundry facilities.

it has a small kitchenette but no dishes at all to use

kitchen poorly stocked

liked the cleanliness, room size, nice size frig, kitchen sink, and the location next to the airport

very comfortable, sparkling clean, the pool,small terrace and jacuzzi was a bonus that my kids enjoyed

it has a kitchenette and a living area very appealing place

wifi wouldn't connect on laptop

if the clerk had told us which zone they were testing (which i heard as we were leaving was the kitchen)

breakfast should have a better variety but idk my because of the covid-19 going so maybe it was

we were on third floor, but it sounded like perhaps the laundry area was below us

the use of the laundry was a little steep.

it was a mess, plastic hanging, drywall dust, and had to walk through the admin offic and hotel laundry room

i was able to utilize their laundry facilities and parking was always easy to find

laundry facilities were not adequate