the pool was very nice

there was plenty of free parking

and the fire alarm going off all of a sudden at almost 11 pm for no reason scaring the hell of my kids

they accommodated us for an early check in, which was very nice

great location staff very friendly has a pool and liked the gym and little restaurant

i absolutely love that there's a laundry facility on the property

was good for the area and pet friendly with no charge for pets

non smoking room but room smelled of smoke

did not have anything kitchenette the reason i booked the room i called the day before to ask if the room had

i paid for a non-smoking room, got a smoking room

nice and clean and had a laundry room on site.

the kitchen sink had no water pressure and the bathroom sink was stopped up

having the kitchen

kitchen

i told them i was disabled and needed a quiet, easily accessible, non-smoking room

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

the laundry machine didn't work.

used the laundry facilities and for the cost of washing and drying i expected my clothes to get dry in an

for example laundry is on the second floor but it says it's on the first floor

guest laundry facility was great

close to restaurants,had laundry facility

continental breakfast available in nearby econo lodge, no laundry, etc

i booked a non smoking room but in the bathroom you can smell smoke and other thing.

the continental breakfast.

wifi wasn t so great

they promote laundry and the facilities but nothing works

the limited breakfast you receive

no parking permits or strict rules

place promotes continental breakfast, but it's just cereal and coffee

disgusting, every trash can on the property was overflowing, all the hallways smelled terrible, breakfast was

left with a headache and needing to hit the laundry mat

nights without wifi, the halls smelled of wet mildew rugs, the staff constantly smoked throughout the halls,

the parking by my building was full n not enough light

breakfast was only 1 type of cereal and bread.

great location, parking, early check in

great attendants which help me with change for laundry and all

was disappointed to learn that the outdoor pool was not yet open as i had selected the facility partly because

parking was easy and they had ev charging stations--although you had to download a special app to use them

due to covid, no ice and no gym

loved the location and the beds and the staff and the awesome sauceum hot breakfast

there are also laundry facilities and plenty of convenient parking spaces close to the entrance

the laundryroom

very clean facility with on-site laundry facilities.

was very disappointed with my room you could see underneath door to hallway, wifi didn't work at all

my room clean, quiet, everything worked, wifi free

i also enjoyed using the excercise room and the laundry service

i love yalls breakfast buffet just wish you guys served vegetarian

the dining in the lobby and breakfast was amazing

loved the mini kitchen and all outdoor facilities for recreation for the kiddies

street and the interstate was very noisy from the traffic and people in the parking lot of crunch fitness

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

planned a nice getaway and i put rose petals on the bed

i appreciate embassy suites pet friendly policy, i was disappointed to learn they do not use a system where

room we stayed in must of had a pet because there was pee right in front of the bathroom

the gym is small but adequate, indoor pool, rooms are very very nice, staff is great

i was first given room 108, upon entering the room had a odor, which was not pleasing and the laundry room was

i went downstairs to get quarters for laundry detergent and desk clerk gave me a box

the pool. the laundry. the hvac.

laundry that worked

need to pay more attention to laundry. stains on towels.

my kids and i enjoy staying at this hotel every year

but some people were a little loud when i was trying to get my kids to bed

on ceiling was pretty bright when were trying to sleep, and the room above us must've had some kids that were

couldn't get a breakfast in that tiny kitchen if you were starving

friendly staff, excellent breakfast, clean comfortable rooms

one guest waiting behind me in the lobby kept going to the door to watch the laundry area because, his words

laundry facilities dirty with several out of order machines

on site laundry is reliable and accessible

i liked the extended stay facilities, laundry and refrigerator.

also great weekly rates, best in town that offers a kitchen

staff is now careful with the laundry, i had two towels that hair embedded in them and a pillow case that was

easy check in, no deposit. laundry room and snack machines.

laundry room dirty

having a kitchenette and laundry room on premises was also a plus as i had planned to stay a few weeks but

breakfast

the machine ran out of laundry detergent and i couldn t get my money back without having to call a number on

people wandering the parking lot at all hours of the night

cereal and milk because i clearly thought there would be silverware since there was a full kitchen

had a smoking room and the stove and full fridge

reserved a smoking room almost a week in advance but was put in a non-smoking room with no notice

parking was a bit of a pain because of the construction next door

the soap and breakfast

nice breakfast and great coffee

early check in

gym was small

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the

great staff. early check-in. yes, breakfast was good

pool was clean as was the gym

the pool area was so nice warm and water was so warm best indoor pool in winter ever for the kids

the parking was plentiful and the property was very clean

pool was closed indefinitely due to covid

the pool was under renovation. it was not specified when booking.

had a really petty moment when i was checking in

food good, bar pleasant. staff helpful.

the indoor pool, cleanliness, amazing staff, friendly, affordable rates

no laundry, the ice maker was broken

nothing works, the laundry room machines don't work, most times the key card will not work

there was no coffee in the room or any kitchen items unless you went down and requested specific items

nice full kitchen

1 unpleasant staff member and close quarters parking.

i appreciated that the hotel has a laundry room.

morning breakfast experience

the items that were available when i went to breakfast was good

we booked the hotel for the pool, but there was a giant group that overran the pool, so we were not able to

breakfast was great & staff was friendly

big rooms with couch, clean room and linens. guest laundry and offers weekly rates.

clean, nice staff close to parks golfing shopping. guest laundry.

the wifi wouldn't work although i was assured it did

our room reeked of stale marijuana even though it was a non-smoking room

the spa bath

spots small laundry facilities were not working

the hot breakfast was a high quality and so many resteraunt quality choices- not just stale muffins you get

parking spots small laundry facilities were not working

and go breakfast

free breakfast was actually a hot breakfast not just cereal or danishes

i was able to utilize their laundry facilities and parking was always easy to find

it was a mess, plastic hanging, drywall dust, and had to walk through the admin offic and hotel laundry room

laundry facilities were not adequate

we were on third floor, but it sounded like perhaps the laundry area was below us

had a guest laundry

hotel was great aside from that oh and the laundry room wasnt cleaned out the entire time of stay

floor elevator buttons broken unable to use, laundry room excessively hot due to no ventilation and mold visible

laundry was supposed to allow debit cards but wasn t working

laundry wasn't working on this visit

good location.. easy check in.. the gym was nice

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

there was noise at night. sounded like someone doing laundry.

could not wash clothes at their property due to no soap available in their laundry room

they had no laundry soap and there was no sign in the laundry room indicating it.

checking got make up on white laundry to determine a deposit it crazy

we also used the laundry machine in the hotel

coin laundry avilable on property, only one machine though. breakfest was pretty good.

had issues with the dryer in the laundry center

drinks were okay , reasonable priced but not the best taste, pool is only 4 ft and tiny so cool for the kids

were okay , reasonable priced but not the best taste, pool is only 4 ft and tiny so cool for the kids but not

is no room service, i tried to call to order room service for food pick up the operator, front desk, or

quiet, comfortable beds, great gym. nice location near u of richmond

the food at the restaurant was very tasty and with the bar also in the hotel, i had no reason to leave

no laundry facilities

if you had a laundry room

no laundry area

plenty of free parking

location, very confortable and good breakfast

were brilliant, lads on night shift were so helpful knowing we had laundry to do and yet laundry was not working

we checked out at 3:30 am because we could not sleep due to someone in house keeping washing laundry right

breakfast was excellent

slow elevator, empty shampoo bottle, loud hallway, worst sausage i have tasted in a hotel, parking was full at

some parking spaces face the rear of those stores

laundry room, water fountains were out of order, hallway rug was stained in numerous spots

piles of dirty laundry in halls

the guest laundry facilities were out of order

no wifi

cleanliness, service, shoddy sleep sofa, dogs on same floor as non pet guests,

couple staying above me were a bit loud w kids but i'd imagine that's normal

breakfast was great.....room did have ants crawling but staff did spray for them.

- big room, cleanliness, awesome hot shower, breakfast, 3

bed was comfortable, kitchen was nice

room was large and had a full sized fully updated kitchen with granite counters

free laundry

it was close to my work place and had free laundry

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

kitchen suites were adorable!

room appeared clean but i m not sure if it was the laundry detergent used or something else but my family was

bag breakfast!

didn t have a free breakfast. at the price we paid, you d think they d have that.

hardly enough room for 2 kids to share despite the sitting area being quite large

the hours for the pool was not to my expectations.

did not have a heated pool at the time or a jacuzzi, after driving so many hours it would have been nice to

i liked the parking, the gym, the location, the room, the shower, the staff, the bar,

very friendly staff and the pool/gym area looked nice

pool was not the cleanest

when we arrived there, staff weren t as kind; we had to pay for parking; our room was different than we booked

the laundry was open and usable

things i like best about this property were it's location, the size of the room, it's features, laundry facilities

i had to do laundry and had to walk around building at night in cold to get it

laundry room had 1/2 of the machines working and only out of order signs on 2

i loved the kitchen island

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

it was heated, when we arrived the pool had no water also no drink menu with prices at the lobby bar a cheap

gym was tiny

quiet, and the courtyard was great. very pet friendly

pet fee excessive, no continental breakfast and they did not inform me of meal plan option

3 fast elevators laundry was good

ice and laundry convenient

i also appreciated that the linens smelled like fresh laundry

decorations, breakfast/dinner/happy hour, friendly, clean, gym

was excellent, great hotel , comfortable, spacious, spotless , great gym, tasty breakfast and evening snacks

wish they could have had a laundry facility

the property didn t have a laundry accommodation.

wished there were laundry facilities room could have been vacuumed daily

s no laundry service to wash clothes

friendly staff, clean rooms, well kept swimming pool/hot tub & hot breakfast.

hallway carpets are dirty, outside has trash everywhere, laundry room was not clean

the fitness center actually had dumbbells up to 50s and the laundry was free to use

laundry room has multiple machines out of order

the full kitchen in room.

a gym and store inside

laundry was free

free use of laundry on site

laundry facility and fitness center were great

candlewood bistro and free laundry were a pleasant surprise

no laundry detergent for sale in the self serve machine

mext to laundry room

free pet

gym was quite adequate as was the pool

it s always clean, the staff are always nice and quick to accommodate and we truly enjoy the bar and quick

location, clean, comfy bed, nice gym

new renovations. easy late check out. clean. good location, easy to get around.

great breakfast and gym

breakfast was excellent

the breakfast their was a full serve yourself and was great

room and gym, easy check in, good breakfast -- and a pool table and pinball in the lounge

property is a 10 but the laundry facilities didn t match that

laundry in hall, badly maintained bathroom facilities, ice maker only on 2 floors, slow elevator

restaurant connected to the hotel, kitchenette with full size refrigerator, eating area, laundry room upstairs

very spacious, comfy bed and pillows complete kitchen

is really small and the front desk girl never brought the sheets and blankets and pillows for my kids and i

icy parking lot

breakfast was good just needed some meat on the menu

clean rooms. great breakfast

the accessibility , pool, breakfast bar

loved everything about this place including the wonserful beds and the fabulous breakfast abd super friendly

did lots of laundry and was easy with facilities and front desk provided detergent

pool was open, clean and had toys for kids. breakfast had hot stuff waffles and eggs

the breakfast bar around 0730 the meat was already gone and not yet replenished

i didna ? ? t like that they deter you from using the pool.

pool was open, clean and had toys for kids. breakfast had hot stuff waffles and eggs

i asked if they had self laundry amenities, staff acted like i had two heads

not reasonable to have no new clean laundry for a five day stay

the pool was a great place for our kids to get their energy out after riding in the car for 7 hours then sitting

of course, shut down the spa, gym, and pool

however, we were woken up at six in the morning would appear to be young kids young girls running up and down

the guest laundry room not working

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

door to shut properly, keys kept not working, no laundry said the machine was broken

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

nice size, quiet, laundry was great.

there was no laundry bag or extra blanket in the closet

i was there for 5 days with no elevator the laundry room was out of service and they serve pork every day for

laundry closed

we could hear the next door when they flushed their toilet throughout the night as well as the laundry room

they didn t bring clean laundry every day.

ample sized rooms. well lit parking lot.

sketchy people lurking the balconies and parking lot during our stay

it is the kind of place where people are working on their cars in the parking lot

wifi didn't work at all

you still have regular amenities such as access to a clean pool, laundry facilities, gym, and breakfast as well

parking lot is very small

room was spacious and loved having a separate bedroom to be abel to put the kids to sleep

pool is a little small but none the less it s a lovely indoor pool and outdoor grill/hang out

the gym was the best i've ever seen in a hotel

a hot tub would go a long way.. laundry room was a bit pricy

true to pics, wifi, breakfast, pool, laundry, great staff!!

hotel was dirty no hot breakfast, just a bag to grab laundry room too dirty cleaning stuff with very low

room, clean facilities, breakfast area, pool, and fitness center were great

no waffles at breakfast

they even have a guest laundry room which really does almost make you feel right at home while on the go

clean - staff very friendly - pool clean with fresh towels - efficient, clean, comfortable - comfy his was a

the wifi was free and easily accessible, and there are tons of food options which the front desk

pet friendly!

kids and i were there just one night, following a trip to winterfest at kings dominion

oh and no bag for dirty laundry in the

breakfast was tasty but cold

the cabinet in the kitchen needed just a few glasses and such

my kids enjoyed the pool/whirlpool as well

realize the area was hit with weather not prepared for; but the parking lot and walkways should have been cleared

we only stayed because it was pet friendly

smelled like mold and cigarettes, even though it was a non smoking room

clean and quiet with free parking

stay at this hotel did not begin well firstly i was given a smoking room when i had requested a non smoking room

to turn on/off water was broken off (staff fixed it), no covering for the vent in the bathroom, wifi barely

the guest laundry washing machine was out of order. the room door was difficult to latch.

clean in lobby, smelt like a pool but it was the laundry facilities near front desk.

t get housekeeping my entire stay, asked if they had a gym lady said they have a room with a machine in it

they had free breakfast

there were grass areas around the outside of the parking lot for us to walk

no wifi connection in my room - parking situation - no breakfast and very limited in the area, if you

checkout i guess i did right? restaurant showed no signs of being open. wifi was meh

the in house bar tender wasnt very talkative or overly friendly

wifi was really really slow in the garden room

noisy between rooms and wifi poor

no guess laundry

on premise laundry would have been nice.

no laundry

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

great room, ac and wifi.

ordered breakfast via room service night before and it never arrived

i wish there was a pool to keep kids occupied

were on the floor with a team of young kids

pool is tiny but ok for kids

the staff particularly the shuttle drivers were warm and friendly

room service was so fast!

great breakfast which includes waffles that the kids loved

staff was helpful, loved the shuttle, spacious room the pool was clean but not immaculate.

use of the gym and pool, which is why we chose this hotel

the pool was closed

dirty laundry sat in the hall way over

great bar, kitchen open, pool open (or there were people in it, we didn t get in), nice views, soft bed,

friendly staff, clean room, pool and hot tub were great. great location.

16th floor kitchen is excellent

in the bar area

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

the location was great nice and quiet the breakfast was good everything was perfect

location, pet friendly, breakfast included, easy access to parking

seems like a good place for a long stay because there is a kitchen and little office in the room

we loved the gym

a nice breakfast in the morning and a place to purchase a drink on the rooftop was enjoyable

liked the breakfast, the quite environment, the parking was great, the area was great for its central

everything is great, service, gym, pool, location, all

in kitchen was smelly

very spacious room, with small kitchen excellent for family stay.

laundry should definitely offer the contactless option to pay for the service (now it s coins

the laundry/ice area on the second floor smelled like urine.

everything is perfect, only one question was about laundry

we ended up ordering room service and the food was ok, but the menu was really limited

also advertised breakfast until 10:30 but when we arrived at 10:10 was told the kitchen closed in 4 minutes

guest laundry services were supposed to be available

no laundry room bags for the guests

day room service (after first night stay) was lacking

restaurant and bar not open.

it was pet friendly, which was perfect for us! quiet and comfortable!

the laundry room was dirty

might be because we were close to the laundry, but it smelled strongly of cleaner

they didn t have enough rags to give us and i had to wait until their laundry stopped

i was in was next to the laundry, so a little noisy

pool was clean

i cannot connect wifi to my laptop

lobby offers convenient breakfast and had a nice bar area

- dirty linens and mattress (pictures below) - poor wifi that timed out every 20 minutes of

that it didn't have a shuttle to transport if it rains and parking deck prices are to high.

to check in and out, free wifi, and stylish, comfortable, quiet room

our king studio with kitchen room was beautiful and clean

i used the gym it s clean and well maintained with towels and water

good breakfast, bar on site

pet fee is $100 for a night

the breakfast was the best we have had with this type of set up

pet friendly

it or not the pool was actually a little warmer than i anticipated, but it was immaculate & still fun

no amenities were open pool, gym, etc

the pool was also very clean even though i did not use it

the carpet in the stairs looked very old, dirty in areas, and ripped up in areas

was putting a smoking room

i booked a non smoking room. this definitely wasnt the case. dirty. delapitated. loud.

there wasn't happy that free breakfast was solely coffee no food and i hated the fact i booked a smoking room

also the smoking room was nice kept

room to park a big truck

there's no breakfast

deal in parking lot on arrival, dirty linens and bedspread had holes all over and was absolutely disgusting

the parking