laundry not working

the pool was unbelievably relaxing and clean

clean spacious kitchen area

wifi problems.

wifi failed two nights in a row

room was directly across from laundry and sports team did laundry all night

also the gym was good, with modern fitness-equipment, towels and water to freshen up

also no mini bar or room service for in-room dining

wasn't the pet and parking fee included in the price/initial payment but an additional charge

i liked the bar and location

good choices for breakfast

wifi did not work in room. intermittent tv service.

they even treated us to breakfast at

i especially love the outdoor seating area at the bar with fire pits

the fire pit area off of the bar was amazing on a cold december night

similar to every company, the hotel is understaffed (housekeeping, kitchen

pool wasn t kept up

staff, spacious room and lobby area, easy parking, fitness room, and a short walk to a small but interesting

were there over thanksgiving so no room service

pool was closed and that was disappointing

onsite laundry a plus

was disappointed that the hotel offered a guest laundry facility on their website, but there was no laundry area

very cozy rooms, nice gym and all common areas are perfect

i saw dog on elevators, didn t know it was a pet friendly place or i would have booked elsewhere due to my

my kids having to sleep on air mattress

it was a bit loud up until 10:30, but i think it was from kids playing in the pool

due to covid ..... no breakfast and no pool! it s time to open amenities again

that they didn't offer room service unless you asked the night before

it was perfect not a lot of people using it - staff was really friendly, our room was clean and room service

if you desire room service, it's necessary to make a request prior to 9 am; otherwise, it isn't provided

no laundry service is really a problem.

great outside pool

room service was not provided first 2 days; reported to front desk still did not provide the

for a meeting such as ours, waiters not well trained and inefficient, service too slow, no room

i think the price on snacks to buy were extreme. 4.00 for a candy bar or water is crazy.

friendly staff, wonderful breakfast, and helpful to have a laundry facility on site

were happy with the laundry facility

kitchenette

the breakfast was very good. nice selection and good taste.

the rooms are great and the property features (pool, fitness center) are great

its only 3 stories and there where at least 2 laundry areas with very nice appliances as well as name brand

easily accessible guest laundry and pantry also make for a relaxing and comforting stay

provided amenities (snacks and laundry facilities for example) are superlative, and help make this property a

complementary laundry with detergent and dryer sheets, nice common areas, plus a free guest pantry with ice

like the free ice cream and drink, the laundry service

more towels. wanted do laundry but didn t because lack of coins.

no change for laundry

the hotel charged for laundry and drying, but even after paying for three drying cycles each 40 minutes

i think once i check in i should have been told the wifi was down

lovely pet policy, excellent value, comfort/cleanliness and family-friendly rooms/attitude keep us coming

having to visit hotel next door for pool and/or guest laundry

no laundry room, location and lack of visible signs to entrance.

hotel does not have laundry

breakfast options were plentiful and tasty

breakfast location was fine but small... food was not the greatest.... beds were great.....

laundry on 2nd floor only pool closed

utilities were missing, there was no laundry bag in the room, there was no socket to charge the laptop on the

room was close to the laundry/cleaning supply rooms where the staff was working throughout the days and evenings

not very friendly to families like ours, parents with three kids

it has a decent gym

i even did laundry and that worked out well

bedroom separated from living area and loved full kitchen, and delicious breakfast

the room with fridge and stove and extra sitting room was great as was the pool

kitchen facilities equipped with what you need to cook, clean and eat with

the pool

there outside area very well landscaped n picked up which tells a lot about a place oh n free laundry yes i said

breakfast and social dinner, all day-long water and coffee, clean and spacious hotel room, free laundry , and

there is a decent gym, laundry room with four free washers and four free dryers ( you only pay for detergent)

laundry room would need a bit of attention but overall experience was good too

free guest laundry facilities and daily breakfast was the cherry on top

had everything you would need for a 1-3 night stay including a coin laundry room(one washer, one dryer), small

i like that you have laundry, iron and coffee maker in case we need it.

either they don t know how to properly do laundry or they are cheap to order new towels

no laundry ceiling falling off on bed construction work

free breakfast was good. they had laundry facilities, and they have a good fitness center.

love the location of my room and that it's close to the stairwell and also close to the laundry facility

enough laundry machines and ice machines were empty several times we tried had to go to another floor

spacious, great location, pool is open just have to sign up for your protection, staff gave us a late check out

minute booking because our flight was canceled we were stranded with three kids wonderful service, the room was

the parking lot is crowded so you may have to walk a bit to the hotel but not far

tea, coffee and chilled water were available 24/7 and the laundry was very convenient

good location near everything parking free and nearby shopping is very convenient great gym and laundry

my son enjoyed the pool too

location and the kitchen suite

the rooms were very spacious and the kitchen facilities top-notch!

ran out of laundry soap

the wifi became a problem after a couple of days because it stopped prompting us to accept the terms

that it was too cold to swim! the pool was so beautiful i wanted to get in it.

the little bar was cute

from all the staff from the kitchen to front desk everyone was professional courteous and kind

breakfast is good and there s no issue finding parking at night

didn t eat breakfast

breakfast was really good

great location friendly and supportive staff room very clean fantastic breakfast

food or bar area

it seemed up to date (laundry rooms, breakfast area, rooms and decor).

you can actually wash your clothes at their laundry room while you swim or lift weights

the laundry room was dirty and needed to be cleaned

breakfast was good and laundry room

laundry on site

great amenities that pretty much cover anything you would need such as a bar, snack bar, gym, laundry room, pool

pool was so cloudy that we couldn't see a black sock that my kids were using as a football

pool was very small, even compared to other hilton garden inns, hampton inns, etc

limited parking due to commercial area around property.

the gym facilities were clean and nice

also, room service staff was excellent

breakfast, swimming pool, spa, nice golf field, nice dinning, good location, relaxing, will come

the bar serves up excellent potions at a fair price

wish there were spa serviced

the staff were very nice especially the doormen. :-) loved the room service.

the breakfast was good and dinner at the restaurant was excellent

no shuttle to the hospital

the room service was so good

pro's to this hotel: location on duke's campus, free parking, large room with comfortable

i was greeted by friendly helpful staff, room service was prompt and the food was very good

staff, clean room, full accommodation '--- laundry services, gym, pool, etc--- convenient to airport and rtp

nice size closet with plenty of nice hangers, a laundry basket, iron and ironing board

i love that they have free laundry

i also experienced dirty laundry/dishes and tub area wasn t clean

free laundry friendly staff good value

no laundry room

laundry was found in our room when we checked in

my towels smelled like a smoker was attending to the laundry

went to the front desk reported what happened and offered to wash the bedding ourselves in the laundry at the

place was very nice and cozy, everything was perfect from the staff to the delicious breakfast they prepared

spin cycle on the industrial laundry was audible my room sometimes

tapas at bar were very good

connecting to the wifi was a pain for a hotel of that caliber. i d expect wifi to be seamless

the room and gym were very clean and the gym was spacious and had all the equipment needed for a good workout

evidently this room is directly above the laundry area

maybe they need a power wash and consider trimming the greenery surrounding the parking

also the staff from the front desk to the bar and housekeeping were phenomenal

all the staff, from the bar tender to the front desk- everyone was just so inviting and lovely

only the room service was ok but we didn't even get utensils

a pile of dirty laundry remained outside of the elevator door on the second floor for literally over 24 hours

channels not good, laundry needed coins instead of card charge or free, one way in , through the front door

some of the amenities you expect at that price point: breakfast, kid s crib/playpen, coin laundry

laundry on site ($7 to wash+dry)

laundry was out of change, no ice, i didn t get anymore towels from housekeeping

no clean rags and towels we had to wait hours til they finished laundry

didnt know they had breakfast until last day i still didnt go

breakfast was great, lots of options

because i have limited mobility we wanted a first floor room, easily accessed from a parking space adjacent to

fitness room was horrible i was running on the treadmill and it stopped working

never got room service for cleaning and laundry

sounds from the laundry nearby disturbed my sleep

there were no laundry detergent on hand to use the laundry nor were there any available to purchase at front

dirty laundry pratices

the hotel had free wifi which easy to access on my kids electronics

the rooms were spacious and smelled nice- i was lucky enough to be beside the laundry room

breakfast room laundry facilities

it offers a small gym and pool, laundry facilities, a simple breakfast

i liked being able to track my load of laundry while it ran via the app, very convenient.

also i liked that there there are laundry machines in each floor for each one to use

no laundry service available at the time

not having quarters available to do laundry

our room 111 was next to utility laundry room and water seemed to cycle on and off all night in the adjacent

pet fee of $25 @ night was excessive and $2 to use was washer or dryer for laundry was too much

common areas were not as clean as i expected they would bepeople in the parking lot drinking and smoking was

people in n out of laundry across the hall all night long

guest laundry,wish it was free

should go through laundry room daily to ensure appliances are in operational order

room service is awesome

clean, spacious bed and room, helpful staff. ok wifi connection

free, secure and convent parking

hotel is in a perfect location to the hospital which saved on parking fees

they also have a shuttle available

shuttle to duke hospital

also there was free parking onsite and didn't have issues finding parking

wifi was good

the parking lot noise from people partying, fighting and drag races/revving engines.

nice breakfast, big bed, clean hotel, quiet area

the parking lot smells like marijuana.

no wifi, and tv barely worked

laundry soap used very offensive

i chose this hotel because of shuttle service, microwave & fridge in room and laundry in common area

luxurious experience but your needs are covered, including a fridge and microwave in the room and laundry down

desk attendant kept going outside or talked on his phone the front desk didn t have change for laundry

distance and i like the fact that it has a washing machine and dryer for guests to do their laundry

might be worth noting the monetary system in the laundry room

the pool was small but nice and even had pool toys which is super rare for hotel pools

laid out in the evening loved the fire pit all the hidden outdoor seating we loved the wonderful pool

it was great we really liked the kitchen, alsome!!!

its an app, then load money on the app, then make sure you are connected to wifi, then proceed

i utilized the on-site laundry facility

very nice fitness center with a nice laundry room for guests to use

lovely large area for for long term residents to play cards, watch tv, swim, exercise and do laundry

did not get a chance to use the pool or workout facilities, but will next time

were assigned a room on the fifth floor close to stairs, but we were traveling with a pet and i am over 70, so

our room is close to the laundry, which makes it noisy

breakfast included

breakfast was fine during covid19

plenty of parking, feels very safe, close to town

restaurant near the hotel was closed, and the parking was now becoming a dumping area

laundry machines needed some cleaning

wifi appeared to intermittently not work

quality shuttle service drivers

no shuttle to the airport

they could have more variety in bar menu. service was good.

try and look like she enjoyed her job, not helpful when it came to asking for quarters for the laundry as the

my son and i also enjoyed our breakfast

my kids were so disappointed because they love hotel breakfasts and the waffles

the breakfast was delicious. the room was nice and comfortable.

my kids were so disappointed because they love hotel breakfasts and the waffles

hotel is a good value, includes complimentary breakfast, on-site laundry, good-size room, kitchenette, small

laundry!

tv and kitchen were very nice

amazing suite, unexpected kitchen, good breakfast

no breakfast

pool didn't get much sun but other than that the pool area was small but very cute with a nice view

the pool is very small but decent for little kids

due to the coronavirus there wasn't any hot breakfast available and the pool was closed

room was large, shower was great, gym small but perfectly formed

about where the pool a s fitness center are would be good and a sheet of what the hotel offers would have been

location, great view, modern room, and probably the finest hotel breakfast that i have ever had

i didn t get my fizz that was part of the me +1 spa package.

spa not completely open

there was a confusion with the kitchen staff when ordering room service.

breakfast was great

small parking spaces

great free parking, safe, well lit area

and on the highest floor possible due to my last stay not being great because i was over the parking lot and

was very clean nice large tv comfortable lobby while visiting with family and friends handicap parking space

pool perfect for children, location, staff, and cleanliness was excellent

quiet, dog friendly, very nice staff has a outdoor pool ,fire pit, laundry facility on site has an awesome

pet fee of $75 was extortion

bar poorly run, did not open when they were suppose in the morning and were not prepared to open

the pool was cold but clean and clear

parking was fine , rooms were up to date , easy access to i-85 and duke eye center

the guest laundry room,only 1 washer and dryer.you had to pay with a credit card.

the bed sheets smelled like old laundry

parking kinda tight.

parking was not great

bed was great and so was the breakfast. liked the location to duke hospital.

the staff, the food at the pool!

pet was cost too much!

nice having a restaurant and bar on location

it was very chic. the staff was very friendly. the rooftop bar has a good view.

only bad experience my friends and i had was at the bar (black short guy with dreads and glasses) on the roof

beds; good restaurant/bar area; free valet parking; coin-operated washer & dryer with free laundry soap & dryer

no free wifi unless you re a member. no complimentary breakfast.

should be coffee available to all in the lobby renovations on our floor and gym closed

no free wifi; no included breakfast; $4 bottles of water

related - the bar was open, but the bartender didn't do a great job wearing a mask - sometimes it was on,

fitness center was still closed for covid despite the closure no longer being required by the state

rooftop bar was nice even on a windy day. fresh ground coffee. staff was friendly and helpful

rooftop bar with sunset

incredibly comfortable vibe, and the rooftop bar and restaurant is a big bounis

free wifi was in and out-lousy the free cable sucked -tv stuck on one channel ac unit was really loud

great location, breakfast, and staff.

helpful staff, clean, good little free breakfast(needs a few more choices), great location, easy to get in &

that i was allowed my pets.

tiles in bathroom floor, burn holes in top bed comforters, and the smell of smoke in a non-smoking room

breakfast area was clean but very cramped

pool was closed

also, getting into and out of the parking area was not easy

newly renovated with plenty of outlets and good wifi

a lot of parking

free wifi and breakfast!!

poole could be warmer

indoor pool and close to downtown

it was just awesome! the pool, the beds, the location, everything!

na , everything was great . only thing the wifi wouldn t connect to my son ps5

customer service was fantastic, the room was nice and very clean, and the breakfast was good

clean, quiet and the breakfast

breakfast was delicious

breakfast shuttle bus took me to my visit place every morning

being a duke patient they allowed us an early check in which was greatly appreciated

no shower curtain. left laundry from previous family. keys never work.

also the laundry room and vending machines were out of order for my entire stay

no rush to leave, amazing area for work opportunity, and great hotel amenities (shuttle, laundry,etc) makes

laundry and

basic details, smell of marijuana in the hallways, no breakfast was available as advertised, gym equipment was

location and convenience of laundry, gym, microwave and refrigerator

pool was closed the entire time which was very disappointing

had an indifferent experience coming in because i wait over 45 mins for a shuttle from the airport and initially

shuttle to airport was reason we booked

room service

comfortable beds, pool, prompt room service.

could not eat my food near the bar with my overpriced drink purchase.

breakfast details and time when it opens and closes, which makes the customer think, on swing the room service

the pool area and gym

beds are comfortable, the surroundings are beautiful, the food is great, the bar tenders are awesome, and the

bed covers seemed like they weren t changed, the kitchen was dirty, fridge had leftover food

spacious and clean. kitchenette if you need it.

very comfortable beds. good location. nice kitchen.

very nice hotel,clean, confortable beds, very friendly staff and awesome breakfast!

the fitness room was clean and the breakfast area was clean with decent food

if you have an early flight and want to use the shuttle

clean gym with everything you need

rookies bar and grill across the parking lot

available on-site parking

keeping my child occupied with the pool for something fun, while his dad visited with his mom, as kids are not

no laundry for customers

room was below what i can only imagine was the laundry facility

property, great location near tons of food options, great view of pool from my room, love the porch and the

outside sitting areas, pool and lounge

the barriers and cones blocking certain entrances and exits in the parking lot!

did not offer any information, we had to ask about breakfast, wifi, where the elevators were

told in error by one of the staff that the hotel shuttle to the airport ran until 11 at night

good breakfast and parking is also convenient

parking spots were a bit tight, especially when your trying to get your items into the car.

the gym was not clean and bugs on the first floor near the elevator

laundry room should be upgraded.

the laundry room was flooded

and the man incharge of the kitchen and laundry was very helpful

wasn't enough wash cloths in my room and i heard her tell another guest that there was no clean laundry and they

the gym was not good for use.

and the guy that checked us in didn't tell us about the laundry stuff and the sink detergent was under the sink

this hotel could have been decent if basic laundry and cleaning were satisfactory

had did not dry my coworkers clothes, he was able to wash but had to go to a laundromat to finish laundry

laundry detergent, dishwashing soap, diahwasher soap was provided

was able to cook or wash laundry if needed in our room

the location was good. the kitchenette was nice.

one of the only hotels in the area with a 24 hours shuttle

i'm not a pet person and i'm glad that the hotel accommodates fur babies, but it made me question if i can

parking was limited they said it was full but had extra guests or something

pet friendly great staff and very clean!

staff, good location, nice surroundings, outdoor pool

wifi - had to change rooms as wifi connection in my initial room during check in was terrible,

i loved the fact that everyone was so attentive to my needs; room service was quick to respond, the food was

had roaches in our floor and crawling on our wall (we have pictures) and the coffee bar staff was extremely rude

pet fee was not obvious when i booked and at $150 for 2 nights, on top of my room cost, was more

and some people made noise in the parking lot even after 11pm

there were tons and tons of worms in the bathroom next to the gym area

staff, breakfast, amenities (heated indoor pool, jacuzzi), beds, adequate linens, room was clean, very

the room was great. it was easy to check-in. i really enjoyed the hot tub/pool/gym area.

kids enjoyed the pool

breakfast was a surprise

great breakfast, great location.

had full kitchen. wish we could have stayed longer.

the breakfast could have been better but overall it was great

not enough variety for breakfast

the guest laundry facility was in a very small room that felt a little like a closet

the fact that it says pet friendly, but you gotta pay $75

location, comfortable bed, kitchen facilities & delicious breakfast with including make your own omelette

and shuttle service are good, no room service, but you might ask and get what you needed

staff was amazing at accommodating our early check in

shuttle was provided and we were given a bagged breakfast to go since we checked out before

breakfast was a little blah, but hotel eggs are always gross

the only other thing was the signage was a little confusing about shuttle service

i also liked the gym offering and setup, and the main lobby area was clean and inviting

the airport shuttle was especially helpful as we arrived after midnight.

very clean, convenient, good wifi.

clean, convenient to airport and free shuttle and parking.

we used the free airport shuttle to save on parking fees

service. speed of check-in. shuttle.

i ordered from the menu not from the breakfast bar area

i would have liked better signage about breakfast.

location was convenient, believe or not the bar tender/chief prepares some great meals at this hotel

the pool was out of service.

no free breakfast:(

really loved the friendly staff upon arrival, and the airport shuttle drivers provided excellent service also

to housekeeping facilities/laundry area, i guess

need to update the breakfast and the laundry room

clean room fresh linens fresh towels airport shuttle gets extra points

breakfast was not well stock

very clean bed spreads, bernice. good coffee. shuttle guy very nice and heloful.

the breakfast was great

wonderful staff. exceptional breakfast. waffles. pet friendly.

nice breakfast and very caring.

location and shuttle to airport , friendly

airport shuttle

wanted to do laundry but didn't have quarters

fighting at 3 am in the laundry room when it clearly states facilities closed

no laundry on site

no plastic baggie for dirty laundry and the in room safe did not work (bummer)

hotel location and convenient hotel shuttle.

i wish they re a laundry mat.

in addition, the property does not have a laundry facility

took shuttle 45 minutes to pick up from airport on end of trip 4/4/2018 7am

wifi worked well

convenient, clean, indoor pool

laundry is completely complementary ( no

closeness to the airport and having the shuttle

very clean and good morning breakfast

breakfast was beyond our expectations

the on-site amenities. kitchen, room size.

desk about it and was told it had been reported to management who said it was because of the laundry equipment

comforter was lumpy because the filling had shifted and clumped up in the laundry

i also liked the nice laundry room and working ice machines made for convenience

only things that were not super great was the television/guide, and the cost of the laundry

very disappointed that the pool an gym was not available which we was totally unaware of, cause that's another

room was next to the guest laundry and the noise from a sneaker in the dryer was so loud it could be heard in

the bar and food was exceptional, the pool was maintained and they treated me with respect

the noise of the planes passing overhead and the wifi was spotty at best.

there was barely food at breakfast

slow wifi & elevator

the toilet was never working properly, and laundry services don't work

all the amenities included, airport shuttle availability, breakfast, laundry, location

very updated large rooms comfortable beds close to airport pool laundry

no laundry bags for dirty clothes

people in 1st floor laundry room smoke cigarettes and you can smell the nasty smoke

desk never had coins for the coin operated laundry

beds, very prompt breakfast arrangements and easy to access services like laundry and fitness

laundry room is also available

manager sit down across from me and my kids while we were eating breakfast like we had stolen something

the bed was soooo comfortable. overslept and missed breakfast

didn't have a laundry room

we were greeted by the receptionist immediately and i noticed a bar to the side, small intimate in the lobby-

kind and friendly check in didn t get to have breakfast but the bar was busy in the evening

went to the bar area thursday night to watch football

not one thing- the bar perhaps could stock more mixes for drinks.

couldn't offer coin exchange for laundry

close to rdu airport. clean. offered enough towels. safe. guest laundry available.

they charged 5-6 dollars for some box breakfast, i had to buy a tide laundry pod for a dollar when i ran out

self service laundry

wifi was fast

am highly allergic to pet hair and had concerns when i booked

staff at breakfast moody and unwelcoming

hallways were loud kids running around banging doors that were there for a soccer tournament all through the

rooms cleaned ! no noise , good breakfast . and this time good and hot decaf coffee.

breakfast was great!

they had a laundry place.

return a rental car and the two guys who drove the bus were very helpful plus the on site guest laundry facility

no shuttle available

bar was more like a counter not for cocktails

was very spacious and comfortable for the price, my kids loved the privacy of having the pool and gym to themselves

the next day i was doing laundry and younger man was much more pleasant when i had to walk back through the

room size and kitchen were very well appreciated

my husband loved the kitchen setup

clean, wonderful location, staff was very friendly and helpful, and the breakfast was great

the fold out couch wasn't very comfortable and the breakfast muffin was a little hard.

the laundry room was laughable

in condensation beds are not queen sized as advertised they are doubles hotel advertised a laundry room, it was

no gym, just a mirror wall with a treadmill

the room was spotless. great breakfast.

the kids enjoyed the breakfast. i'm not an breakfast person.

kept all of the breakfast bar well supplied

thing stood out for me was the quality of the breakfast

late check out was great

ironing board, mini fridge, and microwave in the room in addition to the excellent continental breakfast

i enjoyed the breakfast and the hospitality of the cook/host.