fixtures, sink drainage issue, average breakfast, out-of-service laundry, outdated gym, and slow wifi

room smelled like mildew. on site laundry not working though advertised on website as available.

great location, great pool, comfortable rooms

the staff was incredibly helpful & the kids were even able to practice for a bit in the evening

location, clean rooms, swimming pool, free wifi, parking and excellent breakfast

) called front desk to ask abt laundry

they did allow us a late check out, probably to make up for the issues

my kids had a great time in the pool even though it was small.

on 4th floor opened without any screen or safety mechanism (we have young kids that we watch closely but it's

breakfast should run later on weekends!:)

but, the pool an fitness area looked

the lady at the front desk told me it is a very safe area, and they have security that patrol the parking lot

immaculately clean, easy parking, safe and convenient location.

the breakfast bar was excellent with many healthy choices

amenities that included lots of meeting rooms, a starbucks/lounge, amazing breakfast buffet, nice pool/gym area

they had all accommodations. laundry, breakfast, washer and dryer, and even a can opener.

room was not clean, actually had to move rooms, laundry required 3 times of drying a small load $6 and the

to walk down long hallways to get to the laundry or ice machine

we appreciated the first-floor room, very close to the (back) door, and parking was convenient, too

we didn't need the kitchenette facilities, but they are a plus if one is staying longer

breakfast, social, laundry and pool. plus the staff was great.

the room set up, the staff, the complimentary laundry room, the quality of the breakfast food, the coziness in

good breakfast, free laundry, clean comfortable rooms

free laundry room usage, breakfast was great. lobby, outside patio area was very spacious.

free laundry

excercise room and laundry area were excellent. breakfast was very good despite covid.

hot tub, great breakfast, conformable

the pool also was closed which we were looking forward to the morning after a long day

overall, cleanliness, staff behaviour gym, breakfast

kitchenette was wonderful to have and the divider between spaces gave my teenager some privacy

the pool hours

were on the 4th floor, and there was i guess a group kids staying on the same floor as us, they ran up & down

plenty of parking, really nice area of town

pool open til 10, no kids after 8, etc,

water and water pressure and the bar was not open

great pool and hot tub. nice laundry facility

free laundry is a plus

in addition, the laundry facilities by that entrance created unexpected noise

is our favorite hotel to stay at when our kids play at grand park

pool and fitness center were perfect

laundry facility was nice and staff was easy to work with.

the breakfast was adequate but not fancy.

breakfast was great, room was clean and comfortable. the pool was very nice too!

the pool area was very nice as well

room was spacious enough, clean, and comfortable,the staff was polite and friendle, and the breakfast was good

the place smelled like marijuana for the first half of our stay. wifi was very slow.

the very friendly staff, their knowledge when asking about things around town, and the breakfast

spite of a hotel full of kids in town for various sports' tournaments, room was remarkably quiet

location, pool was warm and the kids had a blast

breakfast staff were phenomenal and went above and beyond

liked that there was a laundry facility i could use at the hotel

was comfy, laundry facility was clean and the hotel staff was helpful and friendly

laundry facilities are very substandard

clean and they offered the soda and popcorn bar, free cocktails (3) for an adult guest, and have laundry on site

they have a lovely pool and gym area that we used as well

laundry facilities, but no way to buy detergent

towels were threadbare and the common areas were used for folding the laundry

up, and there s a lounge/sofa area, in the basement, there are a few vending machines and a laundry room too

people across the road in a parking lot being extremely loud on a motorcycle

it had a full kitchen.

clean, friendly staff, good breakfast

i also was not aware that this hotel was pet friendly

* booking site didn t mention the $75 pet fee in the description for hotel

walk-in shower chargepoint electric charger close by bar on site provisions for sale breakfast available * pets

had wifi that actually works

no pool or laundry facilities as was pictured but understand new renovations

no laundry facilities

the gym has good quality equipment

ease of check in and parking

breakfast was tasty and offered enough choices.

saw 2 roaches in kitchen

clean, close to highway, fully equipped kitchen

the location was great and loved the outside pool.

room was clean, the bed was comfortable and having the kitchenette was a nice benefit, so we could bring in our

the pool was open and clean, but we were told because of covid we were not allowed to use it

free laundry an good customer service

hotel was super clean and the guest laundry was free

very clean and had guest laundry complimentary

pool

spatial room, clean, new, good price, breakfast included, good location for keystone.

pretty sure i was right above the laundry room

room was next door to laundry shoot

parking lot was in excellent shape, with plenty of parking available

that there is a basic kitchen, however no utensils or flat wear.

this i would have changed would be breakfast start time

and don't get me started on their laundry room

room by noisy guest laundry very disappointing

free laundry, a great pool and starbucks

room service was so fresh and came under 30 minutes

staff was attentive and prompt. pool and hot tub were amazingly relaxing.

i wish there had been laundry services available on the weekend.

laundry

the parking was awful

pool had lots of hair in it.needs good cleaning

pool was nice

there were laundry hampers filled with garbage bags under the stairs

i had to go to the office to get towels and wash clothes and there were no clean or dirty in the laundry room

mcdonald's wrappings in the parking lot sunday morning

staff was fantastic, very friendly and helpful. good grassy area to exercise pets.

there was party in the parking lot which went on for hours until the police came

the staircase, laundry, and other common areas were filthy

there wasn't breakfast

i wish that the pool was open and that they had breakfast

for bugs and require a pet deposit for those who have pets in the room seems they will be more responsible for

no breakfast or pool as advertised. check-in was behind glass and the clerk was hard to hear.

my room was close to the elevator and laundry and the sound from the hall was loud

great breakfast

supposedly was suppose to end at 10pm gym was dirty with no towels and wipe down sanitizer told the front

parking lot and sidewalk was covered in snow after it snowed 2 days before we arrived

we loved the breakfast!!! my kids loved the space of the room and the pool

was told they were in the laundry never in my life have i stayed at a hotel and not had the

smell constantly couldn't use washer they constantly washing sheets and towels in guest laundry

there is one laundry unit on main floor $4 to do and machines are ancient

original request from housekeeping was they needed to do laundry

breakfast was delicious

they had my check the offices and the laundry area where absolutely no one was found

onsite laundry was great

breakfast boxes were very cute and filling, they had a bagel & cream cheese, yogurt, two hard

breakfast

the pool could have been a little bigger. maybe a hottub?!

all rooms have full kitchen and separate dining area. it has full laundry in the hotel.

room was close to the lobby and the laundry room

the breakfast didn t have much of a selection

i just wish it was hot breakfast other than that its awesome

food stain on pillowcase, lint in shower, wifi was out several hours, tv remote & portal not user friendly

front desk staff threatened me when i repeatedly told her that her laundry room had problems such as dryer vent

included, the hotel lobby itself was very comfortable for sitting in and seemed to turn into a bar at night -

parking and finding room was confusing

i booked 2 rooms. they placed us in separate buildings. i had to travel to see my kids.

hotel is under construction and doesn't have enough parking for all guest (i

room was quite clean and there is a laundry on the side (extra charge

and laundry machine were broken, breakfast wasn t ready one hour after breakfast time had started,

one staff member charged me for laundry powder another did not

laundry room wasn't working

staff is quite rude they do not even know at what floor is the laundry room and did not want to give me change

laundry was done to get additional washcloths

had towels or swimming towels available , they gave us laundry shout to clean the jetted tub

the laundry on site took extra washes and drying cycles to complete three days of laundry

it wasn't a spa in the room like a jacuzzi

size of spa tub.

staff was rude and unhelpful. there are no guest laundry facilities on the first floor.

night time clerk only the person doing laundry we need to be refunded for this terrible experience there was

of the laundry rooms' door was stuck

our room was the first room on the first floor, which was very nice, but the staff working in the laundry room

laundry facility on premise was

hot breakfast wasn't so hot temp

clean rooms friendly staff price. breakfast.

the full kitchen

the full kitchen was nice even though we didn t use it on our one night stay

could have had a better breakfast variety... fresh cut fruit is always a plus.

i couldn't use the laundry machines somebody had them in selfish single use until they broke the

also had fridge and microwave, was centrally located near resturants and stores, coin operated laundry

had the room next to the laundry room

carpet floor in the room looked stained and old. the laundry room was dirty

laundry facilities were an absolute joke, both washer and dryer were broken

in this hotel, 2 things during my 3 day stay: first i got a room that was not cleaned up, second laundry items

rooms wasn t ready at 4pm, hallways were dirty with laundry, bathroom wasn t clean

my kids had a lot of fun at the pool

the breakfast could be better

when i went to get a bottle of water from the lobby there was a gaggle of kids in the gym and kids just riding

the bagged breakfast. i understand... everyone is trying... it just wasn’t good.

limited parking due to people partying in parking lot while kids ran around unattended

food at breakfast!!

kids left unattended and rowdy in the pool area

need the pool to be hotter water to be comfortable during our swim

only one staff on duty. he was doing laundry check in. as well

towels could not be had until late evening, in that they had not done laundry

desk had quarters for laundry

not too bad, i can't complain! laundry room was nice and everything seemed clean.

very friendly staff. working elevator, great location. had laundry room onsite

for returning the dirty towels for clean ones because he didn't bring the towels down in the laundry basket

when i went to do our laundry i only had bills but guess what they don't have a change machine they do have a

the laundry basket was handy and due to extended stay type, great deal for people looking to stay long

24 hr laundry

i liked that we could do a linen/laundry exchange everyday

also wasn't expecting the coin operated laundry ( it's complimentary at hotels in the area for the same price

the breakfast was great

the kids loved the pool

location, price, and breakfast!

was very clean and had everything i wanted - large room, pool, hot breakfast , free parking, convenience to a

staff was very friendly and the room and laundry facilities were exactly what we needed for a baseball tournament

in the month of april and june i experience the same homeless family being allowed to live in the parking lot

some of the guests were smoking marijuana close to the front entrance of the hotel tell.

this is a pet friendly hotel and right outside the elevator doors was a small

halls smelled like smoke, smoking rooms shouldn't be on the same floor as nonsmoking

i loved the variety they had in the little store and the fact that you can do your laundry for free

i love the fact that it was free laundry

free laundry

love free laundry

from the pantry, pool to the laundry, everything available and ready for use

the awesome breakfast

the water pressure was great. loved to be able to use the kitchen. pool was nice and warm.

very nice pool great breakfast buffet and a good really good staff

the pool and hot tub were nice and all of the staff that we encountered were very friendly

loved the room and pool

love the fact that the laundry room is free

breakfast was good, free laundry was great

opportunity to be in this hotel was incredible, the location, the laundry facilities and the room was great

we did not use the pool, fitness center or laundry, but they're nice amenities

it was clean, and the beds were comfortable. the full kitchen was nice .

long wait for laundry service one had one washer and dryer.

laundry facility was so dirty and was out of soap and fabric softener

evening were packed with some kids having a pool party so it wasn't enough space for others.

having a full service restaurant (red robin) in the parking lot is a great advantage

area was over loaded, lots of kids and no adults supervisor, throwing balls around, hitting others

i tried two days to do one load of laundry and finally had to find a laundry mat

kitchen area

very happy with my stay cleanness of the room 10/10 and great staff good wifi

our coffee maker and that the pool wasn't open

breakfast is good considering the price

they need to offer change for the customers in case they need vending and laundry

there is an onsite laundry

was told the laundry machine was broken and i couldn't use it

then we were by the laundry room and the rudely kept slamming the door all morning, then one of the guys who

front desk able to provide change for laundry. check in was simple.

laundry soap had to be purchased at the front desk and was expensive

there's a laundry area, breakfast in the morning, guest and staff are friendly

cost money to use the laundry facility. should have breakfast up until 10:30am-11:00am.

i personally didn't take part in the breakfast offerings but my husband did! he enjoyed it!

there's a laundry area, breakfast in the morning, guest and staff are friendly

very clean environment great parking very well lit

kids at least 3 or 4 in number from the ages of 7- 12 years old running the hallways

very good breakfast. very efficient and friendly.

microwave in room check in was slow too many kids in pool without supervision

out the pool was closed from an employee while on the elevator

there were plenty of families there which was nice seeing everyone enjoy the atmosphere at breakfast and spending

breakfast, the room was clean. housekeeping came every day.

parking was simple

more kids channels on the tv

gym was closed without warning on website

i like the friendly staff, new amenities,laundry room and workout area was clean.

size of rooms and pool area.

linens had a lingering pet odor to them, even changing out the sheets, mattress pad didn't help the problem

pool was closed and they scheduled carpet cleaning during our stay in our room

we ate breakfast at cracker barrel. we wanted a more substantial breakfast.

love that the laundry facility has the csc pay mobile app

laundry facilities on each floor was nice for sons uniform after games to be cleaned

no indoor pool

also, it would be nice if the wifi password was in the room somewhere

environment pool grill staff

in the rear parking lot could have been better

than that have to go to either end of the building which was long walk for my aging mother, also parking wraps

pool and gym facilities closed, nothing mentioned when booked

parking was limited one night due to a wedding reception at the property next door.

walk to cracker barrel

of the beds were exposed, and there was no dust ruffle or anything finally, the door to the laundry was open

laundry could have been in operation after 2 week stay elevator could have been repaired tv could

was a laundry machines available to was uniforms

free laundry room that was open each time i went

the laundry room was especially hot

nice place and people is friendly and the laundry room expects card is a huge plus

nice laundry room

the staff is great, and the laundry room take debit card which is a huge plus for me

to additional towels and laundry room were great

laundry machines need fixed

the front desk staff and bar staff exceeded my expectations by a landslide.

did not eat at the hotel but the bar staff and drinks were good

sat at bar for a drink was asked to leave st 11:01 pm

at the bar were amazing

sleep very uncomfortable in bed , due a lot of xtra chemicals n laundry cause of covid ( we asked the staff

parking lot lights did not come on at a decent time

breakfast, pool and staff are fabulous

only issue was with the scrambled eggs that were served as part of the breakfast

everything was beautiful and clean- friendly staff- fabulous breakfast

after calling the main hotel # & waiting 20 mins, worker came stumbling out of laundry room, obviously had been

too much detergent in laundry had over-powering smell

it was nice having kitchenette/laundry facilities

when checking in, he told me he doesn't know much because he is usually the laundry guy

wifi kept saying i had the wrong last name so the family couldn't use the wifi

new build, clean, good breakfast and loved the coffee.

staff was great, and breakfast was good with nice options

the cleanliness, the breakfast, miss heather.

the breakfast was not very good

the pool is very small, cold and highly chlorinated causing a burning feeling on contact with sensitive

the cost of the laundry. i don t expect it to be free, but 2 dollars was a bit high.

laundry facility not adequate for the amount of rooms. our bathroom sink was leaking.

the sheets and towels were obviously clean laundry but the mattress,carpet and drapes in my room were horrible

liked having the ability to do laundry there

fitness center lacked equipment. didn t have cleaning supplies available. no towels.

pool- free breakfast- laundry room

extremely clean, great decor,fantastic pool and gym, nice laundry facilities, awesome location

clean, friendly staff, awesome breakfast options.

i like that the room had full kitchen and accessories available

amazing room with fully equipped kitchen, comfortable lounging area, separate bedroom, pet friendly with amazing

kids were running the halls all night

the location was great, close to ikea, top golf, lots of restaurants, and and great area to walk around

the kids really enjoyed the big room we had and i enjoyed the fair price

at the bar was very hospitable

down for us so we had to go back to customer service after going all the way to our room with 3 kids

free laundry machines

clean and kitchen

room nice size, kitchen nice.

parking availability was excellent

lots of furniture outside in the parking

employees went above and beyond for us to make our breakfast easy to take on the go

many kids running down the halls

breakfast not as good as last time here

the most friendly staff ever. front deck and breakfast folks all very nice!!

my hair incredibly smooth, outstanding customer service from front desk, housekeeping and the kitchen staff,

not enough parking

pool was going to close but they allowed us to use it for awhile anyway

the pool ,the kids liked

for the price i expected a bar of soap in the bathroom for hand washing, travel size toothpaste or something

wifi was a little slow

we enjoyed the pool and outside patio with a fire in the fireplace

the staff was friendly, breakfast was 10 out of 10, hotel was well kept at all times!

also liked the acceptance of pets at a resonable fee

free parking.usually stay downtown

it was pet friendly

they do have 24 hour laundry

laundry facilities and cheaper than some laundromats

there was a sofa, refrigerator, and microwave in the room. it was quiet with plenty of parking.

common areas were dirty and outdated. gym equipment was loud. no towels or wipes in gym

pool

a hot tub anymore since the remodel), and there wasn't a breakfast or reception time, and the laundry was closed

kitchen had all the basics plus some

pool needed cleaned

hairs of all colors and sizes everywhere, in the towels, in the kitchen sink,in the silverware drawer,on top of

of covid-19, the pool was closed and hot breakfast changed to prepacked carbohydrates

blanket and was told that they had none available but they would bring one to the room when the laundry was done

they ran out of milk for breakfast - for 2 of the days we were there.

good location. clean. pool

nice staff, pet friendly.

down the outrageously bright exterior (parking lot) lights

a few things needing repair were ice machine on our floor and laundry facilities

floor, the ice bucket top was dirty, the bathroom shower curtain had mold at the bottom, only one laundry bag

tub broke down, ants, no free breakfast and there was not hot bar to help yourself to

location was great and hoyle itself was going through remodeling but things was great like the pool and

swmingin pool

i called ahead about laundry facilities because i needed to do my laundry while on my break

all the vending machines were empty, including the one in the laundry

laundry room was very cold and only had one working dryer and washer

noisy rooms; poor laundry experience

the night service attendant went beyond and above his duties to assist me with the laundry room and i appreciate

pool was super cold, not even enjoyable for an indoor pool

parking

the bistro and coffee bar was excellent

clean rooms. friendly and helpful staff. enjoyed being able to do a few laps in the pool.

liked the parking garage

gym equipment was a nice assortment to get in the evening work out, then you could relax in the pool afterwards

breakfast

the breakfast had real scrambled eggs and bacon

enjoyed the variety for breakfast

hotel was under construction and parking was limited

pool was nice

the parking was limited. they need more parking at this location.

clean, comfortable, great breakfast!

advertised as pet friendly but charged $75 pet fee ud83dude33

nice and clean, good breakfast

no laundry facilities working

laundry room was not operational. dryer is broken.

the wifi did not work and the refreshments is cash only

construction in the hotel room with unsafe conditions (exposed electrical) and many people in the parking lot

saying 'non smoking' additionally, there were multiple people loitering in the lobby and in the parking lot and

we mentioned this and cjj mentioned they are a pet friendly hotel, so if we had any issues with the room to

convienent and nice breakfast offerings

location, room was super spacious, staff was great, breakfast was good

no lobby coffee no in room coffee maker no pad and pen no laundry bag sound of doors banging

no house keeping never house kept wifi was trash tv hookups didn t work

they have a kitchen with the room

no wifi in the rooms, hard to get in and out of parking lot because of location.

there was a bed and they are pet friendly.

the bathroom needs an update and needs more parking area

burners didn't work in kitchenette, had holes in wall, exposed outlet box hanging from walls, maid cleaned room

ran credit card for room then when they went to charge fee for pets they tried to run card again and said it

didn't offer breakfast or wifi

when i complained about the wifi, she told me that if it worked on her laptop, then it should work in my room