isn't great, we had to wait 2 days on our laundry, they couldn't tell why, not a clear communication simpel

very nice rooms and whole area, with the pool and possibilities to sit and relax

have stayed here before and had same fantastic stay, breakfast is great, place is peaceful

managed, pool, stunning view, wifi, fridge and coffee machine in room, secure off road parking , delicious

luis came to greet us at the parking lot: we had never seen that before

it has a very well filled mini bar nd provide excellent coffee in the room

the breakfast is wonderful & delicious

wifi in our villa was not working while in others it was ok

they serve a good complimentary breakfast with delicious coffee that is grown on the property surrounding the

bar to sit at in taller chairs

the breakfast was delicious, the fruit so fresh and yummy

has trails for birdwatching that does not disappoint with a waterfall on the property great breakfast perfect

excellent food restaurant and breakfast

the breakfast was amazing and the fruits were perfectly ripe.

our unit, brought our supper to the room when my wife fell ill and served us a healthy and tasty breakfast

view, a lot of space, 2 bedrooms, well equiped, very clean, washing mashine, parking place, good breakfast, the

the kids enjoyed the green spaces, the horses and especially the cat and dogs which said hi from time

the house is marvelous and very comfortable (also for families with small kids

it's comfortable sitting inside or out and the kitchen is one you can actually cook in if you wish, with good

views were absolutely spectacular and the house made us feel welcome and cozy we went with the kids and they

first night we stayed in separate house where we cooked, played board games and did much needed laundry

parking was a bit tough for the chalet

good relaible wifi

there was some party in the near spa with loud music till midnight

the appartment is on the other side of the road the wifi does not work very well

really liked everyting! nice atmosphere, great pool, nice dinner, good breakfast

good service at breakfast

buggy, spa massage and breakfast were really good.

breakfast was delicious and the entire resort was beautiful

expensive restaurant , food quality not worth the price , breakfast was ok ( one could choose between different

we needed to use the laundry service and the lady in the reception arranged everything for us and the guy who

access to laundry services and good breakfast

breakfast included, friendly staff and as close as you can get to irazu

very comfortable rustic hotel. very nice breakfast. very clean facility.

breakfast was very tasty and i loved the free coffee refils

at end of day, having a bar to sit at is better than restaurant seat

breakfast does not start til 6:30 but you can brew your own coffee in the common area if you are an

reception assisted me to late premises late at night and provided secure parking location

we didn't like breakfast, but it comes in a form of coupons to the restaurant and there is a pretty big selection

kitchen terrible, over priced

the parking is just by the room and under roof

location and breakfast

the breakfast and the room.

secure off road parking

breakfast buffet was okay.

wifi was a little spotty, but that could have been due to the rain

they offer a great breakfast and dinner and from the rooms you have a great view of the valley and volcano

on one of the mornings we had to leave very early so they gave us our breakfast to-go the night before

so far the best breakfast we got

breakfast, included in the stay, was excellent, with plenty of locally grown coffee

good location and breakfast, friendly staff. fast wifi.

nice environment and breakfast

staff, breakfast and location were exceptional

pleasent helpful staff and good typical breakfast included

good parking

we even got our laundry done for a small fee

i enjoyed the free breakfast at a nearby soda, but i believe that is being discontinued

wifi was great, bed was comfy, good service and a great view too accidentally

location, free private parking, interior decor, friendly and accommodating staff, well-equipped kitchen and top

only for the wonderful breakfast place a renovated railway station complete with train cars- the hotel would

they need better pool and bathroom towels

grounds, spacious and well designed rooms, friendly staff, refreshing pool, fresh fruit and squeezed juice at

and well designed rooms, friendly staff, refreshing pool, fresh fruit and squeezed juice at breakfast

the breakfast could have been better in relation to the price

also, some of the staff had a hard time with their own menus, and sometimes (for example breakfast) they would

breakfast could have been better

hotel didn t let us know that the pool will ve closed during our stay and wifi didn t worked and i

birds, pool and restaurant. free bikes

stayed in room 11 the first day and it was dark, hot (no airco) and getting all the noise of the pool

staff at the reception and the breakfast lady were a bit rough the property has a luxury style but it s

free underground parking with validation

delicious breakfast!

good location, good bed. big room. little gym and pool .

also the gym, pool and business center

location, great breakfast.

i had my laundry done when i first arrived, which was done perfectly, very quickly, and for a great price

did my laundry promptly and well

price and breakfast ud83dudc4c

good breakfast

better breakfast

i especially liked the gym and it s very quaint

advertised as having a gym but they had it padlocked and looking through the windows it was filthy anyway

gym, breakfast, wifi okay

neighborhood, close to the university, fantastic and always helpful employees, super clean, great breakfast and

the included breakfast was very good; particularly enjoyed the fresh fruit, good cheese and fruit juice

it's a quiet place hence you can sleep well.the breakfast is good and prepared freshly.

clean, comfortable, with most of the basic amenities, and traditional cr breakfast

was okay, parking behind the gate

it s secured location free breakfast is wonderful

parking not comfortable. no running hot water.

comfortable, secure parking and great breakfast

breakfast great- staff were very helpful

the is no room service, and the restaurant is not opened late.

breakfast was late. 8-10am

thought breakfast was included, and it was late starting

and helpful staff; good location; good facilities (pool table and area to chill inside); big kitchen to use

haggard arrival, the kindly whisked our bags away before settling us down for a delicious local breakfast in

typical breakfast with coffee : totally delicious ! nice and warm staff

name on booking.com does not match name of hotel. profile says there is a spa - there is not.

location, great to have free parking for my car, very good full breakfast with 2 options, super nice staff and

no good onsite parking, it's a super narrow alley and you have to leave your keys with the front desk in case

offered us a private parking, the personnel was very nice

nice and comfortable room and a very good breakfast. people were very friendly and kind.

the breakfast tipico is delicious and prepared with love

perfect location with free parking + great breakfast

access to parking is difficult for a sedan....good for an suv.

breakfast was bountiful.... located near la paz park, great for kids

the kids loved hanging out in the pool after a busy day

our kids enjoyed the pool

was beautiful, security was nice, neighborhood was quiet, room service was well provided

our kids enjoyed the pool

parking, location, secure. good breakfast starting at 6:30.

uncomfortable and not very secure parking

i did not use the parking, there were not many space

wifi came and went in strength

super helpful staff, they welcomed us late at night and helped us with parking and taking us to our room

they also took care of our laundry and fed us the most amazing breakfast every morning

laundry service ($8 per load) was efficient

the laundry service was perfect

they also washed, dried, and folded our laundry in 2 hours for $10

they helped wash laundry and the breakfast was wonderful (at a slight extra cost)

the staff were lovely and we had a nice dinner and breakfast in the restaurant

was going to have my laundry done, but there was a lot of miscommunication between the staff (bring it at 6am

laundry could be arranged via reception

hot water for tea and coffee in a central spot. info about laundry services.

there were no wash cloths or bar soap in the bathroom

excellent breakfast and ambience!

of the parking was a little difficult to do, especially if you're a visitor less familiar with narrow

free breakfast too

i also loved the fireplace and balcony in my room and that you could eat at the restaurant where breakfast is

breakfast included, beautiful garden, very friendly staff

not having wifi available in my room since i am a teacher and i needed to log into my class.

i was grateful to have laundry service

great wifi

room size, staff, wifi and the restaurant/bar

the breakfast included was also amazing, fruit plate with pineapple, papaya and banana, and then

restaurant or bar

excellent breakfast lunch and dinner served at hotel castillo

is close to nearby eateries, bars, and walking distance to downtown

i like that the bar is downstairs

great bar and breakfast

no clothes iron available. wifi is good, not great.

wifi was only adequate and sometimes not working.

a few hours before our flight - nice and clean - great location - good breakfast - nice swimming pool

the rooms are clean and comfortable, and the breakfast is excellent as is the hotel s restaurant

ac barely worked

lovely, friendly, clean hotel with a delicious breakfast

hot water, change of the bed, cover other than a top sheet, screen on window, second trash can, laundry facilities

the room was clean and facilities like wifi were good

clean and secure, quiet inside good wifi.

wifi is good. good place next door to have breakfast.

wifi didnt work, staff wasnt helpfull

staff was perfect and they really helped us with doing a lot of laundry for us in 2 hours

also had my laundry done through their service and on the card mentioned it was all delicate and should be air

great design, convenient amenities, comfortable bed, great local location, laundry available

the room was really small, restaurant/bar was a bit pricy, no laundry service available

the hostel offered same day laundry (8$)

the hotel also provides a laundry service which was efficient and good value for

not the best wifi

kitchen facilities were basic

i liked having access to a little kitchen with a fridge

great kitchen , well stocked and clean

when back at home base, the staff is always attending whether it's laundry, a simple towel, car rental, excursions

there seems to be a lack of consistency out of the kitchen and breakfast was a bit late

front desk girls are fabulous and the bar ladies

bar tenders always smiling and ready to help also, security guy, bell room , reception everyone

breakfast was way to late should serve earlier

laundry on second floor

laundry machine very helpful

also, i like the laundry facilities

laundry delayed at reception without explanation about requiring payment prior

staff was friendly and helpful and they had great amenities like laundry, a gym, and free breakfast

sloppy - long check-in time, laundry not same day, no fridge in the standard rooms, many rooms with windows only

the laundry or the cast of stomp was in the room above mine

the laundry service.

breakfast

the servers in the restaurant were not that friendly. the bar was never open.

i got 3 different answers about laundry, phoning reception or restaurant don t always get through either

the wifi was

lovely rooftop bar with good cocktails and yummy food

with good beds and linens central location in san jose near sights, restaurants, and shops strong wifi connection

nice hotel very interesting design water and coffee avaliable 24/7 helpful and kind staff good wifi super tasty

you rely exclusively on the hotel wifi

and specially the fact that it s pet friendly a truly immersive cloud forest experience, amazing for bird

restaurant is top, delicious options and breakfast included

the trails into the forest start right at your door and the kids loved the playground next to the cabin

the little park and short property trials were great for keeping the kids entertained

breakfast decent but not like a 5 star property

breakfast was great, great bed and pillows, free, covered parking included and good cable tv

like the attention of each employee, the breakfast was pretty good, the wifi was perfect and the location for

breakfast buffet was almost empty due to the january 1st holiday but the hotel manager was more

us poorly, waiting almost 45 minutes for checking in and not getting any complementary service, parking in a

and laundry available

breakfast staff were pretty rude.

30am each morning, and the smells from the kitchen were strong from this time also

breakfast is a little basic but has different options (vegan, gluten-free options)

the breakfast was exquisite

staff were an hour late with the laundry service and we were concerned about missing our bus

safe parking is a big added feature

all with fresh fruit plate, coffee, juice, sweet bread wifi cool community lounge spaces, covered but

internal patio is beautiful, with lovely greenery, decorations, and space by the pool

there's a pool and even secure parking for those mad enough to want to drive around here

this was a nuisance expensive laundry

staff was friendly and helpful, nice bar attached, good breakfast menu in addition to included breakfast, good

nice staff decent breakfast great wifi spacious room went for dinner to a hotel restaurant and there was a live

the wifi was good, but a little slow

only issue was a really poor wifi

charges for room service and laundry

got charged $22 for a laundry bag

the front desk staff were accommodating, allowed us late check out, arranged for our airport transfer, etc

it's beautiful, the restaurant and bar area is awesome

a family with kids came in and were shouting to each other making so much noise and no one said anything

drop off laundry-and you get it done by the end of that day

the environment originated by the casino costumers in the evening.

very good room service, even late at night

wifi signal strong throughout the property

the hotel has a nice casino and near it a bar to socialize

i had to ask 4 times about the laundry service before one receptionist could answer me, the first one simply

wifi didn't work properly in room

kids were crying

enjoy the breakfast and the coffee is strong and tasty

the breakfast is simple, but enough

the staff was amazing and the laundry service is perfect

the laundry service was amazing

wifi worked well

-the parking: it was all an entire nightmare, when i arrived, first thing i did was request access to

you are traveling with kids or want some peace, read this** this is without a doubt, the worst experience i had

parking really small only for 2 cars left my car outside and was vandalized

she told me i could have my laundry done on sunday

wifi in the rooms was unreliable

good location. private parking. good breakfast. reception 24 hours. good size of bedroom.

lovely garden and pool, with lots of trees and flowers, nice respite from the city

the underground parking kept my rental motorcycle safely out of view

bed, spacious room, clean, good wifi, felt a secure hotel in a rather less safe area of

no hot water, very noisy, wifi barely cannot access, the staff don't speak english.

really like this hotel, the room was really clean, the staff very nice, they have hot water, the wifi was good

to both bus stations we needed, staff were accommodating, wifi was decent, there is a music station that is

used the laundry service which was very fast

the cleaning staff washed my personal laundry for a reasonable price

the laundry service has a pay by number of piece of clothing price.

price/quality is fine, friendly staff, quick laundry service 2 hours or so and cheap

wifi worked well

one window looked over the laundry room and the other over a hall way

like that they have laundry service and airport taxi shuttle

great free breakfast with a choice of three: american, continental or omelette with veggies and ham

nice staff, free morning breakfast

the breakfast (choice of three) was hearty and plentiful

quick laundry service

and angie, the desk people, also cook breakfast and clean and do laundry too

plus we could do our laundry (with an extra charge)

wifi was good, we could make tea and have coffee during the day

fast wifi

location. quite good value. polite staff. strong wi-fi. laundry service in reasonable price.

close to terminals mepe and 7-10, clean room good wifi

staff was great, good wifi and close to center.

a little difficult to find. not a great neighborhood around it. bad wifi

price, good room service, hot shower (after three weeks in nicaragua we really appreciated it), cleanliness

the wifi is excellent with a good speed and reliable

the wifi was also pretty good

wifi good

price 24h check in wifi was good

strong wifi

i asked and paid them $5m to do a huge bag of laundry which was super helpful as we were headed to cancun from

the main issue was being next to the laundry room which operated all night long

unfortunately, the power went out so i had no electricity, wifi or hot water

working wifi no hot shower

unable to connect to wifi

staff was very friendly, the room was clean and enjoyed having self laundry

big, clean room. comfy beds. free laundry (bring your own powder) was much appreciated.

should offer fried plantain everyday for breakfast

accommodating staff, great gym and other facilities

stated that a snack bar was included in the room

mauricio killed it, made us a great breakfast

room shown was totally unacceptable with a window looking onto a air shaft second room had no wifi third room

wifi ants all over the walls in the room ac not working and very noisy very old towels see through

staff friendly and helpful, very professional. breakfast is nice.

the breakfast was good and the location was close to city center

breakfast was delicious, the staff are very friendly, the property was clean and secure + free parking

wifi wasnt really good

parking place

convenient location with parking, restaurant, and breakfast included

but a good value with off street parking

they had a small gym and terrace with jacuzzi and lounge chairs both included at no extra charge

really appreciate having parking on site

(all other hotels we had a van with plenty of room, wifi and

gym room

otherwise the staff was kids friendly, very nice

good paid laundry service

the house is very beautiful and they have a laundry service

excellent good value laundry service with same day delivery

bar and restaurant in the house

the breakfast was good and the service exceptional

fun but tricky pool and solar heated hot tub areas

have been warned that the pool was not available because of repairs or renovation

the pool was a bit damaged with missing tiles in the bottom

good wifi and top clean room

was so kind and welcoming, loved the local complimentary breakfast every morning, lovely swimming pool, and the

they also helped us with laundry, booking a shuttle, booking a movie online and with ordering pancakes for

offered for laundry ($10/load), $4 for a coffee, and airport runs ($25) and a few others were very high

laundry services coffee on tap water on tap quiet and friendly

they have a laundry option at a reasonable price ( reasonable by costa rica standards and compared to other

may think laundry is expensive at usd$12, but it's per load so you can wash everything

it's clean and tidy, the rooms were fine and the pool and gardens were always looking nice

pool good. felt like a safe part of town close to park

breakfast was terrible

safe and secure, pool, air conditioning, convenient location

good breakfast.

otherwise all good and safe parking

good location, comfortable bed and big parking lot

excellent parking, lovely rooms, great staff, especially oscar on reception who told us where to go and what

gated and secure parking

the bar downstairs makes very good cocktails and the staff was very helpful

laundry service good value (out sourced)

laundry was ridiculously overpriced

the price for laundry a bit high. paid 40$ for a couple of t-shirts, shorts and underwear.

big rooms. good service. great location. nice breakfast

centrally located, safe, plenty of parking

very poor breakfast. good service for only club members.

i liked it that they had toast for breakfast.

should have an american breakfast on the menu because a lot of canadians and america's visit there

everything else on the breakfast bar was off limits

breakfast costed extra money

big room, gym, laundry

irregular hot water irregular room service needs updating

clean. nice staff delicious restaurants. good buffet breakfast

phones did not work to call room service, which is almost a moot point given there was no information posted

had everything we needed after a long flight - comfy, spacious room, restaurant, pool, gym