the laundry bags in the lodge foyer could have been stored out of view

wifi in the lodge dropped off and i lost five emails that had been drafted

they saved me a dinner for my late arrival even after the kitchen closed

housekeeping, kitchen, bar staff, maintenance and check in were all so friendly and helpful

hotel has a bar and serves meals but we didnt use this facility as we were travelling around each day

i also appreciated the very affordable in-house laundry service

small mark on bedding/seemed like a laundry burn more than dirt so never complained

the time that we stayed at the hotel there was problems with the wifi (i made staff aware and they have an

wifi was not very strong in my room.

had a lovely stay brilliant family room for two adults and two kids

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

good wifi, comfy room, nice to have a fridge and iron

excellent breakfast, nice playroom for kids.

free wifi, breakfast although very pricey was good

was friendly, including the reception & bar staff, as well as the staff in the swimming pool area

the wifi was very slow in the room, i was hoping to watch a bit of netflix but in the end i didn't

the metropolitan i stayed in last night was fantastic, clean, spacious rooms, wifi, parking.

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

excellent location beside seaside, clean room, friendly staff included wifi and nice breakfast selection were

wifi in and out needs better connection

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

room access through laundry and far from main entrance

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

location for work, very close to a1 and plenty of parking

wifi is of excellent strength & no dropout

was easy to find, well positioned for easy access to the a1 and the town with plenty of parking

restaurant and bar are within walking distance as they are part of the hotel and makes life easier

location great for our family party over the road at the golf club

they also offer a laundry service

i had the top room and was unable to access any wifi

would highly reccomend this hotel if visiting south shields loads of free parking big bonus

breakfast hospitality fantastic was by far the best pet friendly guest house we have ever stayed in thank you

were there for 7 days and twice had to ask for more toilet rolls - room service didn't seem to check this, or

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

30pm and were unable to get any food , only thing available off the room service menu was a cheese board ( it

breakfast, whilst excellent, is pricey

lot of noise from screaming kids right outside of my window

the most expensive ev charge i have ever experienced in the uk ;(

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

the quietness, on-site parking and convenience of a straight-forward 30 min walk into the city centre or a 2

dene is walk away its comfy clean a bit maze to find reception but bar has door to reception carpets are nice

good location and staff knowledgeable about parking options.

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

there was kids toys underneath the bed and apple juice cartons behind the curtains, so we know that it was a

the tables in the bar could of had a bit of a clean, nothing to much though

convenient to airport, lovely staff, bar facilities

station which takes you downtown within 20 minutes - lovely room, with lots of tv channels, free wifi, quality

room service was speedy and good quality

the lady behind the bar was brilliant. excellent customer service.

nice location lovely staff nice bar and food

didn't pay for wifi, was free in the lobby

room very comfortable and pet friendly

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

free parking at the side and round the back of the hotel and great location for transport links into

rooms really nice and very clean. they accommodated out early check in

ev charger location was very close to university breakfast was plenty and delicious

wifi is available only intermittently

we are used to having just the one bedroom with bathroom but to have the living room and kitchen as well was

accommodated an early check in. very clean apartment and friendly staff.

the open plan lounge and kitchen ideal for a few pre drinks before a night

wrong wifi code, tv didn't work, not enough cutlery.

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that

the bar was a lovely place to sit and it had outside space which would have been great if we d had

availability of gluten free and vegetarian options on late room service menu.

all the staff from the manager and reception to the bar tender and maids were so polite and

staff couldn t have been more helpful with check in/check out, room service etc

laundry , storage everything available, breakfast at cheaper price, if not included

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

free laundry

very good transportation nearby free laundry

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

the laundry service was good

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

no laundry bag in the room, and only one shortbread on the tea tray

room with lovely fresh laundry

polite staff. room service was spot on.

dirt laundry piled up on floor next lifts on arrival and leaving

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

woken up early by their laundry deliveries and loading

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

helpful staff, pet pack included for the dog and perfect location for visiting newcastle city centre

breakfast is way too much and out of line with the industry nationally for an adult let alone kids

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

pet fee was a little higher than i expected, i think it was lower a year ago

very very helpful staff. room service food exceptional.

there was no room service even though it said it was available on the website

no self laundry facility.

delivery & pick-up of hotel laundry in the hotel car park at 6

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

like piles of dirty laundry and pillows in corridor when arriving

rooms (bed was lovely) - has all the facilities you need in the room, with a nice restaurant and bar area down

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

booked a double room but for a triple, this meant innthe room next to me where 3 kids who were having a party

centrally located, quiet room and excellent breakfast.

wifi was terribly slow

automatic wifi

staff and laundry

a drink on our second morning, no spoon with soup so drank from bowl and i really begged for an early check-in

great room, bathroom, wifi, breakfast and dinner

recommended the indigo to others a special shout out to daniel on reception and laura behind the bar these two

the quality of the room, quick access to wifi and quietness of location despite it being central and close to

ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and

closing at 10pm and extremely limited room service (choice of 3 sandwiches only

the rooftop bar was an unexpected bonus with the best views over the town and tyne

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location

room service, was late.

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

would have liked a laundry service

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

probably is from the laundry but it s not pleasant

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

found several items missing, such as the safe, iron and laundry requests

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

rooms were ready when we arrived at 2 but they wanted £10 each as an early check in fee for just 1 hr

the bar prices are excessive.

also, the main bar of the hotel was fab early evening for a cocktail when we first arrived and was bouncing

i had my 2 kids with me and they were great with them

wifi should be free in the rooms

pool was closed on early during weekends

the gym and spa facilities were amazing - all staff were very friendly.

the hotel was immaculate and the staff were very pleasant. the breakfast was brilliant

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

lovely hotel. very modern and staff were very friendly. great atmosphere at the bar with the dj

rooms are clean and comfortable good wifi

the gym was excellent

spotlessly clean, very nice breakfast, great gym, staff are all really friendly, great location

nowhere to wash clothes. no public laundry.

staff helpful with early check in and late check out as we are ihg members

excellent breakfast

a secure car park next door room perfect wifi really good would stay here again any time we visit

the buffet breakfast was fabulous as well, and everyone was very friendly and helpful

the bar area was lovely for an evening drink/ meal

clean room and good breakfast.

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking

the gym very small and there was no area to stretch.

staff and laundry

would be good to have one pc with wifi available for guests. just in the lobby.

no menu in room and room service a little slow

comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam

wifi connection could have been stronger

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

would have loved laundry facilities but that s me just grasping at straws. it s excellent

laundry shot was quite near our room which made a bit of noise

downstairs bar with pool tables

bed was ok to sleep and they allowed early check in and later check out

nice bar with a pool table downstairs

lovely stay lovely bar lovely people, really nice for a nice little get away!

lost count of how many times i went to the bar for a glass of ice water room was clean and comfy wifi was amazing

the only thing that could be improved the wifi and the tv in the room was struggling for signal

look like they have changed the dining room and bar brightened it up

being able to use the spa facilities really made it a great

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

love the spa facilities which were in with room price! nice bright room and comfortable bed

wifi code, a toilet that didn't take 20 minutes to fill!

parking available comfortable bed good breakfast friendly staff excellent price

very laid back atmosphere, free parking, what more could you expect

friendly welcome, easy parking

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

the beds were comfortable and all laundry and towels were like new

too hot in the room and the laundry underneath us made a lot of noise during the night

an early morning bumming noise like laundry machinery.

great to find genuine pet acceptance and not just for handbag size dogs

what we needed, rooms was very clean and comfortable, breakfast was really good plenty of choice, kids had some

i hate to think of all the wasteful laundry that will be needed

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

on the top floor was immaculate and very spacious with a sofa an armchair and a desk chair

room service was expensive and food not so good

warm, hot water, free wifi that worked much better than premier inn wi-fi when i stay in their current hotels

amazing fresh breakfast!

close to facilities and got early check in

plenty of parking would stay again & recommend

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the