not enough washing machines -- it was hard to do laundry.

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

there was also a very inviting inside heated pool and a outside fire pit that was nice to sit at in the cool

from the complimentary breakfast to the clean rooms and clean facility to the all day tea, coffee, and hot

wifi was awful

no laundry

are no laundry facilities at the hotel

full laundry bags on floor outside our door from before we arrived, entire time we were there

location and super pet friendly!

i wished the bar had been more extensive.

of room , right across from vending machines, laundry and elevator

is terrific place for travelers especially those with children, with a swimming pool, hot tub, laundry room and

good guest laundry.

it could add a diy guest laundry room. there were noisy kids running in hallway at night.

i was able to use the guest laundry and wash a few things

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

pool closed too early.

the facilities (gym, pool, hot tub) were amazing

nothing provided in the kitchen nothing.

parking area, decent breakfast, fluffy pillows

about this hotel is great, staff, location, view of the room, pool, accomodations, super clean

awful experience , no sheets on bed, couldn t eat anywhere, ended up having to do room service because

breakfast room service should be extended til noon

was disappointed that we couldn t get an appointment for spa treatment, nor could we do a wine tasting

there should be a cheaper price for the kids menu

beautifully appointed, rooms were large, great bathroom, excellent on site dining w excellent room service;

room service breakfast had good options and was delicious

necessities were missing: menu for the restaurant, limited and very sparse selection for room service, a lounge

toilet was way too low and no bar to get down to it. other than that was perfect stay.

fitness room was too isolated

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

spacious rooms, laundry, pool, free breakfast

spacious room, full kitchen, free laundry, great location

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

the entrance is a little weird as you enter in the parking garage and have to go to the 2nd floor to find the

pool was chilly. no hot tub/spa

we enjoyed the bistro cafe and appreciated the indoor pool for a swim at the end of the day

very clean, great location, super comfortable, onsite bar and bistro

parking lot is pretty small and the spaces are tight.

we did struggle to find adequate parking but, other than that, no complaints.

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

not much handicap parking

parking. access to building. location.

loved that egg whites were offered, kids loved pool and basketball court

attention to detail at breakfast

if there would have been a small box of laundry detergent, that would have been extra great

it would have been nice to have more dishwasher detergent and a laundry pod.

spacious rooms were well appointed and comfortable. kitchen and in-room laundry available.

the rooms come equipped with dishwashers, dishes, laundry closet, a tub with jets and huge shower

pleasantly surprised by the stackable washer and dryer for laundry needs, and the well stocked kitchen for all

the gym and laundry facilities always kept clean

barrier to doing laundry was need for tap to pay

very clean and comfortable. breakfast very efficient and clean dining area.

plenty of parking space and no extra charge

pool wasn't heated as advertised

laundry facilities

handy to have laundry room

exit ramp from the parking lot to the street does not safely transition

the breakfast was very good and well

reserved this room because it came up as pet friendly on the booking,com site but when we arrived we were told

pool is open til 10pm, and laundry room was clean

we used the fitness room and the laundry services to do a load of laundry no complaints

clean. has laundry. friendly staff. reasonable price.

they have on site guest laundry

wifi was awful - streaky performance with quick, then no response

there were no laundry bags, the shampoo seemed watered down

breakfasts and the laundry facilities were down

they have laundry machines, too

my room was right next to the laundry room so i was disturbed my entire sty

laundry hanging in the top floor front window. characters loitering on property.

near outlet mall an interstate very good laundry room

breakfast was only instant oatmeals and protein bars

to the actual building, you have to go thru these winding turns, uphill, past these other hotel parking areas,

clean, pet friendly, and the staff were awesome

the bed, kitchen and bathroom were clean.

near the hotel and the walls must be paper thin as we heard every conversation in the lobby and parking lot,

it was the executive sweet but didn t even have room to leave out my double stroller once the kids got unloaded

my kids however loved it

room was spacious, the bed was comfortable, the breakfast was great and the pool and hot tub was nice

plenty of parking

no laundry service

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

breakfast, no laundry facilities, price is overrated.

staff was great. breakfast was great. room view. pet friendly.

renee, at the bar the night we were there, was so kind and friendly

and not a big deal for most, but the guest laundry dryer did not work well

never had cash at the desk. needed change for laundry and for snacks.

at the front desk and was fun to practice my spanish. comfortable beds. good breakfast choices.

clean, comfortable, and quiet...great breakfast!

great location, very comfortable room, friendly staff, yummy breakfast

clean room, easy access to city and freeways. on-site laundry.

reception staff, swimming pool, spacious room, laundry facility

guest laundry facility (would be improved by ensuring the reception has a small banknof quarter)

staff was not friendly, he treated me very cold and unwelcome when i asked for change for the laundry

good size room, it was clean. breakfast was good. good to have free parking and a laundry room.

very clean. guest laundry on site. and the subtle hidden jokes all over.

i used their laundry facilities

we used the laundry facilities and found them to be clean and in good working order

nice lobby area, nice pool for small kids

i didn't go to the pool but could see it as i walked to my room and it

i did do a load of laundry, $5 plus soap

parking was excellent and location to the biltmore and other attractions we visited the area was

glad to have the gym

the indoor pool.... the water temperature was ok but the air was to cold

bar in the welcome area

shocked to learn there was no laundry facilities

no laundry facilities

we brought our own laundry down front attendant not sure about the laundry

we did laundry there and the staff even went above and beyond and folded our laundry

free shuttle to downtown was excellent because parking was difficult to find due to all the events going on

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

didnt like the fact we couldnt use a card to pay for laundry as we didnt have quarters

travelers looking to use the indoor pool should be aware that the facilities are rather small, posing extra

breakfast

rooms, delicious breakfast, plenty of parking

room was fine! liked that u have a laundry facility! did not use the fitness center-looked nice

did not like that the laundry facility was so far away and not convenient to our room with a walkthrough

we also made use of the self service laundry whilst we were there which was a great help

immaculate!great bed/pillows/big rooms. onsite laundry. parking at your front door if requested.

suggest u place a few chairs in laundry for folks who want to stay w/clothes &

parking on site an laundry very useful

hotel room, laundry room, parking

incredibly comfortable, the room was spacious, the shower was the perfect water pressure, the bar and the food

pool was open but ice cold

it is pet friendly. we did not bring our dogs but will stay again with them.

beautiful property! room was spacious and well maintained! drinks from the bar were great.

online states a mini bar & room service

we had drinks in the bar each evening. loved the atmosphere -- live music was great.

was excellent, though given the number of tables, the kitchen seemed to take longer than expected

online states a mini bar & room service

ice machine and laundry centrally located and working

you should have laundry bins and trash cans outside of each section of hotel buildings so that guests did not

down a ramp to load car with luggage and cleaning woman tried to come up same ramp with dirty laundry cart

also our room was next to the laundry so there was some noise

kids like the pool

nice to have a laundry and the washer and dryer took credit cards

t care and the trash room stayed full full all weekend and the laundry room was a mess to the point me and my

my laundry was stolen from the dryer and nothing was offered to help

45 am in the morning due to the dryer in the laundry room calls for better housekeeping

very friendly staff. clean laundry room.

prefer a hotel that charges one flat rate and includes breakfast and laundry room

did not have a laundry area.

no laundry service.

this hilton did not provide breakfast for guests nor did they have laundry facilities

fourth, we ordered room service one morning

i could not order a glass of wine through room service but was told i could order a bottle

i was thrilled to find peloton bikes in the gym

we didn't get a chance to check out the gym but was too busy having fun on our stay

room service for breakfast

a little more variety on breakfast & dinner menu.

there's a laundry room on the first floor, you can buy soap at the front desk

used laundry facilities all good

delicious food, spacious bathroom, nice laundry facility,

clean, plenty of linens in the room, was impressed that hotel provided guest laundry facility (we did not need

i got locked out of the laundry room and they immediately let me in

staff made our valentines stag extra special with the addition of rose petals and candles in the room

the wifi was so spotty, in and out, that it was nearly unusable.

the room smelled like a gym towel, seems like a carpet issue

gym treadmills didn t work and the rooms were a tad outdated.

we also appreciated it being pet friendly

had a full laundry bag of clothing that was taken from our room by cleaning staff

amenities nice appreciated the laundry so we could pack less for the trip

the pillows were terrible they reminded me of a sack of laundry

the staff is very friendly and the gym is nice

gym was cramped

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

it is convenient and we appreciated the laundry facility

the location was great. the gym was nice and convenient, loved the bottle water in gym.

location, comfortable, and parking, pet friendly with a public park nearby.

the upstairs bar is fun and plentiful

lobby, room, pool, breakfast, roof top restaurant.

our pet, who is absolutely adorable but too shy, felt good enough to run up to the staff for a treat or

extremely clean, wonderful beds, loved the rooftop bar .

hotel has easy access to downtown asheville, complimentary cocktail hour, and very good breakfast buffet with

breakfast was free and exceptional

i loved that we had a washer/dryer in our room so i could do some laundry and not pack up our filthy clothes

loved that it had laundry in our room that s a bonus

the kitchen and laundry were an added bonus

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to

the gym was very small

great breakfast. large rooms. nice pool

the room service was quick and fresh

not that i didn t like it but the gym and pool was on the small side

beautiful- nice to have bar and food on property. breakfast was delicious

laundry room on-site

friendly staff, laundry on site, small kitchen in the room, pleasant breakfast.

they offered free wifi and premium channels on tv

fully stacked kitchen

loved the free shuttle service, as parking in asheville is not easy

free laundry for guests

the on-site complimentary laundry is wonderful

nice hotel, free laundry

great amenities, especially free laundry and the kitchenette

laundry facilities, gym

also, how about having some laundry bags for patrons dirty clothes

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

good location for walking around downtown; very good to-order breakfast.

the lack of prices being visible at the bar and kitchen area was disappointing

no free breakfast but they have a restaurant downstairs that was pretty good

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry

fabulous location, reserved free parking, absolutely clean, comfortable and cozy

parking was terrific

the reserved parking makes arrival so easy

everything was thoughtfully cared for - great beds, clean & modern facilities, well-stocked kitchen

the smell was not pleasant. it was like dirty laundry everywhere.

no guest laundry breakfast cost to much parking sucked if you have a big vehicles

room was in lower level where could not get reception and was next to laundry room - very loud in the morning

the only thing i didn't like was the lack of a laundry room, which the holiday express hotels all have in the

very comfortable and free laundry facilities were a great convenience.

pet fee is very high. they charged $75! on-site laundry had broken machines with no

they brought 1 & said all others were in the laundry

the first floor and gym facilities

and finally my kids said the pool was quite cold

we ordered food from the restaurant to go (cheaper than room service and a bigger menu

my room was in front of the elevator and coin laundry, so there were people talking for a long time that we

is basic with no frills but extremely clean, very friendly staff, excellent wifi and has free parking

the kids enjoyed the pool area

the bed was extremely comfortable and the pool and jacuzzi were wonderful

the pool was a plus for my daughter, she enjoyed very much

laundry area - i swear i heard banjos just getting to the laundry place and then it was small and

laundry facilities, golf course, breakfast!

laundry bag was not in closet to take home dirty clothes

we were there for a baseball tournament and needed a laundry

there was no detergent in the dispenser in the laundry room.

it has laundry facilities next to the swimming pool and work out room

hotel amenities were very cool: pool area, roof top patio, laundry

the place has laundry on-site with soap supplied by the front desk cost $1-$2 to wash and dry

in addition, although the hotel is pet-friendly, there should be a policy about pets being allowed in areas

breakfast, location and facility (gym and swimming pool)

having laundry on property was great

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

i understand it's a pet friendly hotel and i'm an animal lover, but spraying or fumigation is required in

early check in, wonderful big suite, very good breakfast with lots of options.

pet-friendly

breakfast was exceptional, the staff was kind and accommodating (willing to last minute change to room service

laundry facilities could have been a bit nicer

5hrs for a small load of laundry to dry

size room, cookies during day, coffee out always, hot breakfast and laundry

i used the laundry facilities and they were great

on-site parking. laundry facilities. nice selection of food in the morning. accommodating staff.

private parking lot

clean facilities, great staff and gym...comfortable stay at least possible cost.

the breakfast was quite good, and the staff were really nice and friendly.

conditioner didn't work in the room, gym had no water or sanatizer to clean equipment, and stains on the carpet

quick check-in, clean room, comfortable bed and a good breakfast

put right in front of a washer and dryer that was in the hallway with everyone seemed to be doing laundry at

a smoker probably does the laundry because a smoke smell was detectable in the linens

unclean, facility and rooms in disrepair, poor staff attitude, very poor laundry facilities, not enough parking

very old and smelled like a smoking room

parking lot full of crackheads

i loved that i could do my laundry on site before heading home from

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

employees were nice. laundry facilities

laundry should be free to customers.

nasty smell on 2nd floor in laundry room

laundry was behind

convenient location. super friendly staff, free laundry and good food in the restaurant.

also, there's free laundry for guests

had a free laundry and indoor and outdoor pool and a restaurants on site

pet friendly and exceptional. just what i was looking for

were put in a room way in the back of the place, near the laundry facilities or restaurant

the gym was dated and entertainment access for our pre teens was restricted to yoga times

swimming pool was not located in the hotel; a shuttle was needed to do so in the freezing cold

did golf

wifi wouldn't let me connect but honestly it allowed me to keep off of my phone and enjoy the

the was a laundry and it was clean

the staff is wonderful, its pet friendly, the pool with toys for the kids is great!!!

parking

again, the food was good and our kids ate free with both adults eating

restaurant and bar was really nice

the breakfast was amazing and the room and amenities were among the nicest i have ever

location, staff, pool

many items were out at breakfast, indoor pool water was too cold to swim.

breakfast was good as well, and the staff was very accommodating and helpful

location was great. breakfast ? i was expecting a larger hot breakfast.

hotel is under serious construction the lobby and the parking lot are basically a staging area for construction

the hotel pool was the best part

plenty of parking

we've been to lots of hotels but this one really impressed the kids

airport shuttle was not on time for meeting morning flight, so had to take a taxi

in the meantime, i did some laundry in their washer and the thing never spun my clothes out

on-site laundry was not available

it was nice having an indoor heated pool and workout room also plus they have laundry facilities too

perks are: location is great it does have a gym and 2 pools (one indoor , one outdoor) the main areas of the

great breakfast, nice indoor pool, family friendly.

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored

i used the laundry room, the dryer did not have a low enough heat setting for some of my cycling clothing

fitness center and laundry facilities on site

breakfast and the area was very very clean

gym equipment was non-functioning

but if they had the opportunity to add a laundry room

of covid we could not leave our room and use the spa or gym

nice pool area with a hot tub, fire pit and clean towels

room was spacious, breakfast was good

breakfast!

jorge helped us get checked in and since the locations laundry room was not in service, he called a sister

staff was great hot breakfast was good room was comfortable

hotel and room was comfortable, the swimming pool was situated outside the rooms

breakfast was week.

close to airport free parking

very comfortable beds, nice swimming pool and the laundry was reasonably priced.

things included with your room charge like a full breakfast which was quite good, a clean laundry room, a good

were comfortable, kids enjoyed the pool

not a big issue for me since i was with my husband, but if you're with a friend, sibling, or have kids with you

the bathtubs are super slick. not good for adults or the kids

was dirty laundry in the bathroom, the curtain was hanging off the rods

we arrived and the hotel could not take in guest because of that ( toilets could not be flushed, laundry done

but laundry room had washer that would not stop rinse spin and dryer that would not stop drying on time

tub had a golf ball size chip out of it and was all

z the only thing i didn t like was the strong chlorine smell in the pool area.

limited parking

nice breakfast, good parking

cleanliness, comfort, and breakfast was all wonderful!

very nice location nice pool for kids

the staff was wonderful - front desk staff and the gal working the breakfast area were very kind and accommodating

friendly, close, they did my laundry for a small fee

wifi was very slow

website said it was pet friendly and i doubled check through 3 comparable sites that said it was pet friendly

the biggest miss was the wifi - it may be better nearer the lobby, but

pet policy changed we have been coming here for years because of the no pet policy my wife is

location, great room and bed really nice breakfast, laundry room available and at a reasonable price

equipment trucks in the back parking lot

location was excellent in town,pool looked great!

did not know the pool was so shallow.

loved the gym and the pool

staff, great breakfasts, excellent layout, wonderful amenities, convenient parking and free guest laundry

parking was convenient to the entrance

indoor pool , small gym and a garden

is always very good: clean, friendly, fresh and various breakfast, clean working indoor pool

lovely front desk and breakfast staff