the essential needs of motel lodging were all there, including a coin laundry which worked fine

the grounds were strewn with garbage and cigarette buts, the garbage cans were overflowing, the laundry room

later,walkdown to check in,asked for different room,my room smelled as of dirty laundry musk

room we were put in near laundry room

lumped up, wifi reception poor, a/c noisy, no guide on tv or hbo, bright light outside window all

staff, great breakfasts, excellent layout, wonderful amenities, convenient parking and free guest laundry

my family enjoyed breakfast and the pool

more parking

breakfast and it s presentation was delightful

my kids especially enjoyed the salt water pool

the was a laundry and it was clean

it is also pet friendly and even includes a pet hiking trail in the adjoining forest

price and cleanliness. great pool area.

i especially liked the dog walking trail next to the parking lot with mutt mitts and trash cans

it's nice to be able to order from the menu and have room service with the full service restaurant on the

you should have laundry bins and trash cans outside of each section of hotel buildings so that guests did not

down a ramp to load car with luggage and cleaning woman tried to come up same ramp with dirty laundry cart

ice machine and laundry centrally located and working

also our room was next to the laundry so there was some noise

the pool was clean and it was a nice quiet day

shocked to learn there was no laundry facilities

no laundry facilities

we did laundry there and the staff even went above and beyond and folded our laundry

we brought our own laundry down front attendant not sure about the laundry

did not eat breakfast

you can cook yourself if needed, they have laundry and even walk-in breakfast

45 am in the morning due to the dryer in the laundry room calls for better housekeeping

the man at the desk was very nice, but he was the person hired to do the laundry at night

t care and the trash room stayed full full all weekend and the laundry room was a mess to the point me and my

nice to have a laundry and the washer and dryer took credit cards

laundry on site (coins only/no card reader) coins will need to be exchanged at front desk with cash

did not like that the laundry facility was so far away and not convenient to our room with a walkthrough

immaculate!great bed/pillows/big rooms. onsite laundry. parking at your front door if requested.

room was fine! liked that u have a laundry facility! did not use the fitness center-looked nice

we also made use of the self service laundry whilst we were there which was a great help

i did do a load of laundry, $5 plus soap

parking lot was being repainted and this was an inconvenience

the location was great, easy parking and fantastic staff who were most helpful and eager to assist

had a pool, small food and drinks available, and was clean

the location and free parking was the biggest reason we picked it

very clean. guest laundry on site. and the subtle hidden jokes all over.

i used their laundry facilities

we used the laundry facilities and found them to be clean and in good working order

ruth -kitchen manager was phenomenal

real breakfast buffet, close to blue ridge parkway and biltmore estate, clean, wifi worked well

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

didnt like the fact we couldnt use a card to pay for laundry as we didnt have quarters

gym and restaurant closed

love the indoor pool!

the breakfast was nice and well stocked

friendly staff, laundry on site, small kitchen in the room, pleasant breakfast.

laundry room on-site

good value, big rooms, close to the center of asheville. easy parking.

friendly staff, nice rooms, great hot tub, good breakfast

hotel, room, breakfast and staff all great. would go out of my way to stay there again.

my room was in front of the elevator and coin laundry, so there were people talking for a long time that we

wifi did not work the entire time. being worked on

parking was a little weird and the first night we had to park in the lot they share with an outback

parking lot well lit

the pool was a plus for my daughter, she enjoyed very much

clean room, easy access to city and freeways. on-site laundry.

staff was not friendly, he treated me very cold and unwelcome when i asked for change for the laundry

reception staff, swimming pool, spacious room, laundry facility

only one elevator and it broke down briefly. not many laundry washers and ice machines

guest laundry facility (would be improved by ensuring the reception has a small banknof quarter)

great amenities, especially free laundry and the kitchenette

the on-site complimentary laundry is wonderful

reclining chair, laundry basket, purse hooks etc

laundry was free

nice hotel, free laundry

were put in a room way in the back of the place, near the laundry facilities or restaurant

spa and restaurant prices were very high and having to pay a daily resort fee plus parking in

charge for pool- $85/day not included in resort charge and pool not available on weekends unless you book a

we had a wonderful time using their golf course as well

shrimp cocktail could not get to spa pool without paying for spa treatment a bit noisy outside our room at night

hotel amenities were very cool: pool area, roof top patio, laundry

it has laundry facilities next to the swimming pool and work out room

the place has laundry on-site with soap supplied by the front desk cost $1-$2 to wash and dry

the kitchenette in the rooms is very nice too

it's beside the pool with a glass wall in between

breakfast was exceptional, the staff was kind and accommodating (willing to last minute change to room service

they brought 1 & said all others were in the laundry

pet fee is very high. they charged $75! on-site laundry had broken machines with no

but then our kids room is also charged

$75 pet fee and $20/night parking

prior to my arrival i received a phone call stating that my room was ready as i had requested an early check

pleasantly surprised by the stackable washer and dryer for laundry needs, and the well stocked kitchen for all

it would have been nice to have more dishwasher detergent and a laundry pod.

was able to do some laundry to stay fresh the rest of the trip

if there would have been a small box of laundry detergent, that would have been extra great

kitchen and laundry facilities

the live music in the bar on thursday and friday was wonderful

maybe it should be a fusion kitchen, but it wasn't tasty at all, it was just awful

online states a mini bar & room service

there is no room service offerings but great access to amazing restaurants.

was excellent, though given the number of tables, the kitchen seemed to take longer than expected

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

spacious rooms, laundry, pool, free breakfast

spacious room, full kitchen, free laundry, great location

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

facility was perfect; location and parking and pet area

having laundry on property was great

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

$75 pet fee was too much. parking should also be free. room was smaller than expected

the breakfast was incredible they had eggs bacon frittatas hot sandwiches etc

very clean, good breakfast, good location.

the smell was not pleasant. it was like dirty laundry everywhere.

room was in lower level where could not get reception and was next to laundry room - very loud in the morning

no guest laundry breakfast cost to much parking sucked if you have a big vehicles

the only thing i didn't like was the lack of a laundry room, which the holiday express hotels all have in the

very comfortable and free laundry facilities were a great convenience.

parking on site an laundry very useful

hotel room, laundry room, parking

bar and all were so friendly and helpful

unfortunately during our stay the pool facilities were closed

the pool wasn t open being july we thought it would be open.

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry

everything was thoughtfully cared for - great beds, clean & modern facilities, well-stocked kitchen

kitchen is well appointed-i especially liked the sharp quality knife set beds were comfortable, and

parking usually required several k-turns; very tight if lots were full i didn t love coming

great location.......very central. free parking was a major plus.....highly recommended!

it is convenient and we appreciated the laundry facility

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

wonderful roof top bar and restaurant

the location was great. the gym was nice and convenient, loved the bottle water in gym.

the roof top bar and lounge was soooo nice

the kitchen and laundry were an added bonus

loved that it had laundry in our room that s a bonus

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to

i loved that we had a washer/dryer in our room so i could do some laundry and not pack up our filthy clothes

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to

we didn't get a chance to check out the gym but was too busy having fun on our stay

would have appreciated the hours of the bar and restaurants/room service being longer or extended from their

beautiful hotel with great amenities - the gym, restaurant, and bar were all great

the smoked old fashion in the 42 bar was absolutely out of this world

breakfast was delicious and three staff friendly.

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

attention to detail at breakfast

nice pool large room nice breakfast

if you plan to use the pull out couch (like we did for our kids), reconsider

staff was very personable and room clean and the breakfast was fabulous

good guest laundry.

is terrific place for travelers especially those with children, with a swimming pool, hot tub, laundry room and

i love that they had a laundry corner - very convenient

you need cash for the laundry and snack machines so take quarters with you

laundry facilities didn t have detergent

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

less than 1 day before arrival that indoor pool was closed

kids had fun in the pool, room was large

no pool or workout facitilies were ready

renovation,, parking, no bar, no vending machines

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

not enough washing machines -- it was hard to do laundry.

very good hot breakfast. excellent location to biltmore estate, 10 min max.

some people park with their trailers taking multiple parking spots

right off the hwy and had a friday s in the parking lot

stay here to watch a tv, but it would've been nice to have more than a single, small tv in the bar area to watch

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

the meals we ordered through room service, however, were delicious, so i guess there are just some inconsistencies

the restaurant and bar has a good selection of food and drinks - while we were there we saw a lot of families

room service breakfast had good options and was delicious

and surprise of pet fee , added during cost after booking/choosing pet friendly room

no wifi and no heat. was moved to another room with heat but the room was dirty.

room service was absent even though we had asked

we also appreciated it being pet friendly

was great it was very comfortable and i mostly enjoyed the spa tub with my television very relaxing

full laundry bags on floor outside our door from before we arrived, entire time we were there

no laundry

are no laundry facilities at the hotel

was great, the restaurant and bar attached to the hotel was good, the rooms were clean and newer, this staff

didn t tell us we couldn t use gym when we made reservation, old decor for the price we expected

i like the modern style of the room and the hotel bar tender was very nice !!

clean and friendly staff and having little bar and bistro there was convenient and tvs in booth at bistro

swimming pool

nice location for touring biltmore. a couple of restaurants within walking distance. nice gym.

we enjoyed the bistro cafe and appreciated the indoor pool for a swim at the end of the day

had a full laundry bag of clothing that was taken from our room by cleaning staff

amenities nice appreciated the laundry so we could pack less for the trip

the pillows were terrible they reminded me of a sack of laundry

gym, free champagne, view, surrounding areas

no wifi

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

also, how about having some laundry bags for patrons dirty clothes

are not pet owners and this hotel is pet friendly

was super friendly and hotel bar accommodated those of us that wanted a beer past 9pm

very pet friendly also

room service ended too soon and front desk was not the most welcoming

from the valet, to the front desk and interacting with room service, everyone was very kind

daily room service was late afternoon each day which was inconveniant

gym was very small

kitchen staff very unfriendly

rooms, bed was very old, the bathroom door locked itself had to call maintenance and i had my kids with me

good pool and gym

hotel has easy access to downtown asheville, complimentary cocktail hour, and very good breakfast buffet with

great location to downtown, new facility, pet friendly and staff was amazing.

loved how clean it was and big and open and breakfast!

the laundry is nice but had to track down another guest who left their clothes in the dryer

i got locked out of the laundry room and they immediately let me in

and big family room guest laundry nice mall really next to the hotel (with food options) animal

self-serve laundry room was a major plus for us

used laundry facilities all good

was good, breakfast was filling, nothing was left out of the menu that i would have wanted

very nice location nice pool for kids

location to unca! cleanliness and comfort! the breakfast!

one more thing, we had wifi issues several times, and we didn t have to let this be known, as several other

amazing breakfast, friendly staff, quiet

laundry area - i swear i heard banjos just getting to the laundry place and then it was small and

we were there for a baseball tournament and needed a laundry

laundry facilities, golf course, breakfast!

laundry bag was not in closet to take home dirty clothes

there was no detergent in the dispenser in the laundry room.

location, great room and bed really nice breakfast, laundry room available and at a reasonable price

mayor issues, only thing i was expecting pool to be heated it was not would ve had been great especially in

did not know the pool was so shallow.

breakfast buffet was a bit cheap.

i look forward to using the pool on my next visit

need a men's locker room with whirlpool, showers-- more spa like

use the free shuttle to move around the estate. great outside pool.

in the hotel were amazing and love the big fireplace and live piano player in the library bar at night

awful experience , no sheets on bed, couldn t eat anywhere, ended up having to do room service because

there should be a cheaper price for the kids menu

barrier to doing laundry was need for tap to pay

the gym and laundry facilities always kept clean

breakfast was very good, lots of fresh options

very clean and comfortable. breakfast very efficient and clean dining area.

in-room kitchen facilities were great, as good as an extended stay hotel

did not have a laundry area.

prefer a hotel that charges one flat rate and includes breakfast and laundry room

this hilton did not provide breakfast for guests nor did they have laundry facilities

no laundry service.

staff very friendly; property clean, nice work out area and pool

loved the indoor pool. good size room was clean & comfy!

pet friendly, indoor pool, nice staff

breakfast was great - there were plenty of options - both hot & cold foods & drinks

smaller hotel and not so great breakfast.

the breakfast was great. customer service was excellent.

handy to have laundry room

laundry facilities

was very clean and neat the only off thing was the wifi was down for a bit but other than that it was comfortable

clean, comfortable great hot breakfast & nice pool & gym

clean, truly welcoming for pets.

near outlet mall an interstate very good laundry room

went down to get a little bit of breakfast at 8am and there was nothing but oatmeal packets and 2 muffins

didn't have breakfast.

says breakfast if microwave muffins are breakfast found used soap in shower

breakfast was packaged muffins, granola bars, and coffee

it was the executive sweet but didn’t even have room to leave out my double stroller once the kids got unloaded

we enjoyed the pool &jacuzzi, grab and go breakfast was good

always like this hotel because of the breakfast, pool and spa

nice indoor pool, although small

nice and clean. big rooms. smiled staff. swimming pool. parking spot for big trucks

laundry hanging in the top floor front window. characters loitering on property.

my room was right next to the laundry room so i was disturbed my entire sty

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

breakfasts and the laundry facilities were down

they have laundry machines, too

pool is open til 10pm, and laundry room was clean

we used the fitness room and the laundry services to do a load of laundry no complaints

they have on site guest laundry

clean. has laundry. friendly staff. reasonable price.

spa and gym closed.

no laundry service

breakfast, no laundry facilities, price is overrated.

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

the gym was large and well equipped.

parking was tough but it is a busy time for the area.

hot breakfast was not served. pool was closed

more variety, hot breakfast.

fellow who picked us up in the hotel shuttle the evening of sunday april 4th was fabulous

the gentleman that picked me up friday night in the shuttle on 08/14/20 was exceptional

pool was too cold

never had cash at the desk. needed change for laundry and for snacks.

and not a big deal for most, but the guest laundry dryer did not work well

the hotel was in the same parking lot as the asheville outlets.

staff and great daily, hot breakfast

enriqueta and the rest of the kitchen staff were always making sure guests had fresh food, fruits and coffee

fitness center and laundry facilities on site

i used the laundry room, the dryer did not have a low enough heat setting for some of my cycling clothing

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored

parking lot was a little weird and i didn't want to drive around to the back because it wasn't

my son loved the outside pool.

but if they had the opportunity to add a laundry room

stay regularly at hampton inns and the quality of the breakfast food was a little less in quality than most of

the shuttle was great.

pool was out of service and had to pay 75 per fee. that was a bit high

vicinity to sierra nevada brewery and the free hotel shuttle to and from. thank you kita!!

pool area quickly felt crowded and noisy

shuttle to airport is not provided except limited times

no continental breakfast, but there is a cracker barrel literally within a stones throw

hotel is under serious construction the lobby and the parking lot are basically a staging area for construction

i thought the pool seemed a little outdated

it was nice having an indoor heated pool and workout room also plus they have laundry facilities too

on-site laundry was not available

in the meantime, i did some laundry in their washer and the thing never spun my clothes out

the pool was nice and so was the mexican restaurant at the hotel.

perks are: location is great it does have a gym and 2 pools (one indoor , one outdoor) the main areas of the

jorge helped us get checked in and since the locations laundry room was not in service, he called a sister

shuttle service is shared with other hotels, but the drivers were willing and helpful

every time someone ran water it sounded like a garbage truck in the parking lot

staff was great hot breakfast was good room was comfortable

the managers went above and beyond to make my stay comfortable and arranged a shuttle driver to take me to the

things included with your room charge like a full breakfast which was quite good, a clean laundry room, a good

very comfortable beds, nice swimming pool and the laundry was reasonably priced.

loved they opened the pool for us. it was nice and warm.

breakfast was excellent. indoor pool and gym was an added bonus.

pool hasn't been used in a while

#301, outside was the vending machine and laundry room

i liked that there was a vending machine and a laundry room at the end of the hall on the floor i was staying

after a snowfall nobody plowed the hill to the hotel or the parking lot

general, breakfast was very good

also not enough parking for all the capacity the hotel has

but laundry room had washer that would not stop rinse spin and dryer that would not stop drying on time

was dirty laundry in the bathroom, the curtain was hanging off the rods

we arrived and the hotel could not take in guest because of that ( toilets could not be flushed, laundry done

to airport and the shuttle service

pool & hot tub indoor.