the wine at the bar was very reasonably priced and not the usual huge hotel markup

there is no mini bar but there is free water and tea making facilities; the air conditioning was easy to use

very small but the noise from the bar around the corner went on all night

the location, staff and bar staff were exceptional

atmosphere at the bar on saturday lunchtime

great central location. very friendly staff. nice bar. delicious breakfast.

location excellent. didn t have breakfast as lots of interesting local places nearby

the hotel staff were brilliant, the breakfast just perfect and the room very comfortable

wifi was weak

also the breakfast is overpriced - the space is nice but very crowded

dirty laundry was transferred through reception/breakfast room during breakfast time will never recommend

wifi only works in a specific area and not in most rooms

bed kind of hard but that s just a preference thing. would be nice to have wifi in room.

wifi only in common areas and no lift

also the wifi connection was weak

we booked this luxury hotel as a 4 day break to recharge our batteries and make use of their laundry services

gym is very small and lacks gear

waiters in restaurant bar not very attentive

the staff: the reception, housekeeping, and room service were five stars

friendly staff - what else to ask for good drinks are served at the bar as well

pet friendly, there was no extra charge for our little dog

the sauna and gym are definitely a plus

room was very small did not smell fresh wifi would not work in the room 602

unique concept of a buffet bar accessible by guests at all hours and free to use

in the top floor, there is a nice bar area with self service (and free) non alcoholic drinks

there is a free parking lot

of the excellent swimming pool was a bonus after a long journey

and handy for local supermarkets as we were on a semi self catering basis and making use of the kitchen facility

kitchen utensils are very basic but adequate

wifi didnt work

clean and adequate equipment in kitchen to self cater

the kitchen and in particular the cooking facilities were poor.

right by the motorway, takes pets, very good restaurant,good parking

the kitchen area in our apartment was ok, we suggest removing the sliding door and track just to make

problems with wifi, it went down and staff didnt really know how to get it back up

narrow (not suitable for tall and big people) not having a view looking onto the garden/swimming pool

very nice hotel, especially recomend for families with kids as the warm pool in october was really a great

excellent room facilities and nice swimming pool.

comfortable hotel with very friendly reception staff, excellent parking, great pool facilities and comfy loungers

big room with 2 double beds, the swimming pool, the breakfast, the staff at reception and in the bar & restaurant

towels smelled strange, don't know if it was 'cause the laundry detergent or why

only improvement would be addition of secure parking on site but parking was ok and location and lightening

parking , electric car chargers

bus stop to town centre very close early check in accommodated by excellent and friendly

plenty of parking and very quiet at night

the bar is second to none with several adjacent seating areas; check out their mezzanine

i didn t go to spa but the outdoor pool was good

they did provided room service, but was a very limited menu

why allocate us a reservation time when in fact it was last order for your kitchen

i didn t go to spa but the outdoor pool was good

size parking lot, easy to get in and out of and uber had no issues finding it for delivery/pick up

off-season not too crowded, and reasonably easy to find parking on-site

parking for my car when arriving at night and i wasn t able to sleep till late because the

tiny room. no air conditioning. bar works random times.

the fact that there is parking

our kids hated the fact that the wifi was so terrible too

perfect secure parking and great service

the grounds lovely with a heated pool

our kids hated the fact that the wifi was so terrible too

staff incredible, breakfast unique and absolutely wonderful, beautiful pool and gardens

plenty of parking available next to the beach

parking is good stuff for friendly in the restroom to the bar and reception room is very clean

parking is good stuff for friendly in the restroom to the bar and reception room is very clean

free gym

great location close to beach and biarritz . great to find a well equipped gymnasium as well.

the property has everything (fitness, spa, pool, direct access to the beach) for great value for money

place to stay with family or spa treatments far from city center biarritz but close to beach about 3 min walk

yes, they say, that fitness centre is included, but the swimming pool is not working and other facilities have

the property has everything (fitness, spa, pool, direct access to the beach) for great value for money

we also had only view to the parking spot

the secure gated parking was ideal for us travelling by motorbike and gave great peace of mind

good breakfast and welcoming hostess, who followed covid-19 protocols and wore a mask when close

gorgeous location with view across river at breakfast. wonderful friendly hosts.

lovely breakfast in the morning

very modest breakfast consisting mainly of bread

some challenge with the wifi connections, solved the next day

even when we had to depart at 6am, they packed us a lovely breakfast

nice pool area, friendly staff

excellent breakfast fresh and filling.

after trying shower our kids and ourselves in what they call a

nice and quirky especially downstairs in the bar and reception area. rituals hand wash.

great location, clean and friendly staff. kids loved the lollies in the reception.

comfy bed, clean room, friendly staff, fast wifi

rooms, nice common areas, super comfy beds, sweet location, lovely staff - so accommodating with early check in

because we were travelling with a pet, we needed a room with balcony

laundry service was ridiculously overpriced

the gym was very small and crowded compared to the spa and other facilities

very comfortable pool longes as well

area had terrible music playing at night time , bar staff didn't warn anyone that the bar closed at 22

far from most of biarritz, pool lovely but small, no room service except at breakfast, exterior masonry of hotel

wifi at times stalled

the wifi was not working at all

i used room service, spa facilities, restaurant and had laundry done

completely my fault for not checking first but my laundry came to 320 euros for 5 days clothes

loved the pool

the outdoor pools and spa are great for a very relaxing time

the hotels spa facilities were first rate

the location, the food, the gym and the common rooms are all excellent

personnel, very nice facilities, such as a gym, swimming pool and spa

excellent room service (2 x a day) and pool area

best location in biarritz, overlooking the famous grand plage; everything is superb, the pool, breakfast buffet

kids club with dedicated pool

great location, easy paid parking (20 euros), nice pool and great staff

the pool and spa area was great for a morning relax before heading off on a days adventuring.

the private (paid) parking, good wifi connection

the swimming pool and spa were exceptional, very clean and very stylish

perfect little bar area downstairs and right in the middle of all the amazing restaurants and bars biarritz

couldn t connect to wifi in room

we had poor weather so couldnt go outside so no lounge or bar to speak of meant there was nowhere to go but

location is great and they are pet friendly and you get the option of in - room breakfast

the wifi speed was ok, 13/7 approx

enjoyed the breakfast as well - wide variety, lots of options

good wifi and

wifi not working in the room

wifi was not good, we didn t needed bc we had service with our provider but if you need wifi you

i needed to register every time i wanted to use wifi. it was a pain.

wifi was tricky to get set up & use.

location with direct access to promenade, close to casino parking, very clean rooms, comfortable bed, soft bed

beds super comfy all facilities brilliant breakfast was perfect the hotel staff were very helpful and attentive

breakfast was really good too

bed, soft bed linen, good shower, good hairdryer, tea and coffee in the room, great quality breakfast and very

excellent breakfast in a super bright and fresh room too

not a problem but be aware the hotel bar closes at 10pm.

the pool area is well done,

adequate, but unsecured wifi

24hr room service as the shops are not close by

chateau with garden, parking space and exellent restaurant with michelin star on territory, polite and always

t try the breakfast so cannot comment on that but hoped there might have been some snack/bar facilities

breakfast was so so but not a problem for me.

the room amenities were great and the wifi was strong too

street moody at night 2 small dogs : 2 x the pet charge

room, comfortable bed, great breakfast right in the heart of the city

lovely restaurant area and bar area

the views are unreal. having the bar was lovely. location is superb. having a bath was a bonus.

location and view we didn't used restaurant or bar but they looked nice.

the way they treated my kids! they were super kind!

there has been a refurbishment of the bar and restaurant area that has been done to a very high standard and

the staff were so friendly and helpful, when i couldn't get my laundry done at the local laundrette the lady

wifi quite slow

we had a family room that had a set of bunks for the kids, a comfortable ks bed for us and a very roomy bathroom

to complain about although envious of the residents in the hotel across the road who had a bar and a car park

the bar and lounge area was not really used

weekend laundry service so no sheet changes and no clean towels unless requested

we would recommend this property to anyone who is travelling with kids and looking for some additional space

whilst hotel has a kitchen the only provide breakfast and some bar snacks

breakfast views of the sea great parking very central for bar and restaurants good wifi

expensive bar prices

during the winter, the pool is not open, but we went up to the bar and walked around the roof patio to take a

the layout doesn't support kids to get their own breakfast (cereal at the back of the shelf and milk not next

the pool was fantastic, the kids particularly loved it

breakfast excellent

there is a very limited gym

loud air-con unit from neighbouring building. laundry room outside our door

excellent breakfast!

we got stuck there, the one bar that is open to 2 am is right outside the window, so when the a/c didn t work

breakfast was amazing - fantastic quality of the food

the breakfast was delicious, and we absolutely loved the unlimited coffee and tea available 24/7

location and rooftop bar are great

detail like providing a beach bag in the room and beach towels from reception; loved the rooftop bar and what

wifi only worked in lobby/reception area

wifi information not in the room

it had a sustainable ethos and a lovely vibe i nearly forgot the rooftop bar which had a fantastic view

the room was lovely, the pool was perfect and amazing views to the sea

stunning location, spotless and clean pool with a perfect temperature, small details were perfect - beach towels

very nice view!! good surf breakfast in room without extra charge pool/whirlpool

friendly staff, glorious view from the rooms, nice swimming pool, jacuzzi and steps to go down to the beach

some kids were brave though

poor wifi, room a little cramped, and cold when we arrived.

view amazing...surf school just next to it with a nice dinner coffee bar not far

wifi wasn't that great to use for work (typical for hotels: log in every few hours, not that fast,

parking

views of the ocean from our bedroom and public spaces - bar and restaurant