beds super comfy all facilities brilliant breakfast was perfect the hotel staff were very helpful and attentive

breakfast was delicious and staff was super friendly and helpful

some vegetables and fresh fruits at the breakfast would be appreciated

location with direct access to promenade, close to casino parking, very clean rooms, comfortable bed, soft bed

breakfast was really good too

very good breakfast

poor wifi in the rooms

pet friendly

breakfast and room service were excellent

no hotel bar (just a couple of sofas in reception)

the room amenities were great and the wifi was strong too

didn't have the breakfast. liked having breakfast outside in one of the cafes.

street moody at night 2 small dogs : 2 x the pet charge

room, comfortable bed, great breakfast right in the heart of the city

wifi was not working.

beautiful and spacious family room and a great spa area. the breakfast was very good as well.

indoor spa pool was amazing

wifi was good

staff were excellent, reception staff so friendly and the bar staff were and manager were very helpful and very

pool not as big as photo

there has been a refurbishment of the bar and restaurant area that has been done to a very high standard and

the views are unreal. having the bar was lovely. location is superb. having a bath was a bonus.

all staff were really friendly and helpful from reception to bar and restaurant

no parking. but got help with the luggage by the bar tender!

location and view we didn't used restaurant or bar but they looked nice.

wifi not working in the room

they need a new wifi system. incredibly cumbersome to log into. hard to imagine in 2022!

wifi was not good, we didn t needed bc we had service with our provider but if you need wifi you

to dislike - although no restaurant and bar on site there are literally dozens within a few steps from the hotel

i needed to register every time i wanted to use wifi. it was a pain.

wifi at times stalled

the wifi was not working at all

weekend laundry service so no sheet changes and no clean towels unless requested

whilst hotel has a kitchen the only provide breakfast and some bar snacks

location great. we didn t eat in the hotel but used the bar one evening. very helpful overall

also very good wifi

we would recommend this property to anyone who is travelling with kids and looking for some additional space

such a shame the hotel is not kids friendly. the indoor pool is almost always closed to kids.

spa area could be updated & hot tub temp could be higher but fine as is.

gym is big but very old

amazing, so many things you can do on foot, in the middle of town, at the beach, and close to the golf

loved the variety and freshness of the breakfast. excellent pleasant staff.

the staff were so friendly and helpful, when i couldn't get my laundry done at the local laundrette the lady

we had a family room that had a set of bunks for the kids, a comfortable ks bed for us and a very roomy bathroom

good wifi

the rooms are very clean and well equipped with fresh towels, soap, a hair dryer and a full mini bar (at extra

got early check in for free without any problems

location, lovely staff, good wifi, good air con.

the extra charge for pets is 20 euros per pet which we feel is rather steep.

nice and quirky especially downstairs in the bar and reception area. rituals hand wash.

comfy bed, clean room, friendly staff, fast wifi

wifi was weak

completely my fault for not checking first but my laundry came to 320 euros for 5 days clothes

i used room service, spa facilities, restaurant and had laundry done

it's a spa hotel & the food whilst good, was obviously geared up for weight loss - even

:( hair saloon :( no 24h room service

gym is small, exercise bikes are not working. no possibility of early check in.

loud air-con unit from neighbouring building. laundry room outside our door

the breakfast was excellent, with much to choose from and all very tasty

is wonderful - beds, cleanliness, location, breakfast, etc but more importantly, truly the best hospitality

perfect, great location, pet friendly, access to the patio, breakfast was really really nice

hotel and super friendly staff pet friendly, right next to the sea and downtown ground floor rooms with an exit

we arrived just after 2pm on a sunday as was unable to order any food even room service

the rooms are spacious but a little bit dated

gym could be better, but when the weather is nice, you wont be in there.

the pool was fantastic, the kids particularly loved it

property, great breakfast

no wifi in the room.

you could only get wifi in the reception area. the photos on booking.com were deceptive.

was a beautiful boutique hotel the rooms were just perfect very spacious roof top bar was such a bonus in

loved the rooftop bar and the hotel staff was extremely friendly

rooftop bar is excellent

interesting boutique hotel, pretty pool area

there was another bar area or more places to hang out when the weather isn t nice

new. clean. cute retro fixtures short walk to ocean views. pet friendly

for a hotel that costs 180 per night, you get charged 30 for parking, 30 for pet and 20 for breakfast

the breakfast was great and with room service at no extra charge and the pool with all day sun is the perfect

laundry service was ridiculously overpriced

the hotel accommodates kids and dogs well

the gym would benefit from additional equipment

added bonus to have the outdoor pool

golf club just across the road and a lovely little walk to the lighthouse with great views of the

sitting room, bar and breakfast room should be air conditioned

fantastic, hotel beautiful, staff friendly and efficient, pool was great, food and service was

lovely garden with excellent swimming pool

it was so unique but had a lovely pool and grounds

staff incredible, breakfast unique and absolutely wonderful, beautiful pool and gardens

towels smelled strange, don't know if it was 'cause the laundry detergent or why

pet friendly stopover to spain

secure parking would be good.

hanged on corridor, very poory internet/wifi connection even with 7 different access point

the room was large, quiet and clean. the wifi worked.

friendliness; pool; good price/quality; while not in downtown, quite accesible

beautiful garden and pool area

big room with 2 double beds, the swimming pool, the breakfast, the staff at reception and in the bar & restaurant

we loved facilities, spa zone, decor, wine, and food. great breakfast.

very nice hotel, especially recomend for families with kids as the warm pool in october was really a great

car parking does get busy towards the end of check in time so best to arrive early

the bar once

size parking lot, easy to get in and out of and uber had no issues finding it for delivery/pick up

great pool. nice bar staff.

on site parking; clean room. great location

beautiful bedrooms, a stunning restaurant and breakfast room overlooking the water and a perfect pool for

they did provided room service, but was a very limited menu

parking was also good as we were travelling with our dogs

we love the hotel design and have returned on several occasions . spa is lovely

was beautiful , the room the bar the restaurant , we are booked to return in november on our way back from

pool area is great with a fabulous view of the mountains

adequate, but unsecured wifi

chateau with garden, parking space and exellent restaurant with michelin star on territory, polite and always

the pool is a good size and there is a bar there for drinks and food

the pool area is well done,

wifi didnt work

clear on booking that the kitchen cost an extra fee

we chose the place because it was along the way and claimed to have ac and wifi

swimming pool was great for the kids

and handy for local supermarkets as we were on a semi self catering basis and making use of the kitchen facility

great pool with sea water

indoor pool that is free of charge is not nice, we didn t even bother using it and there s a reason

location and swimming pool

the property has everything (fitness, spa, pool, direct access to the beach) for great value for money

value for money, friendly staff, parking places at the hotel, large tv screen, boiler perfectly clean with tea

the location and the gym is very good

only minor issue was i had to go back and wait for what seemed like a long time at the lagoon (spa) desk to get

there didn't seem to be a gym, just classes (which started too late for us).

i m a pet lover, but keep the dogs to one set of rooms; some owners fail to bathe as often as they sound

we enjoyed both the ocean and the pool; however, we did not use the spa

i like the gym with sauna

pet friendly free snacks clean rooms

unique concept of a buffet bar accessible by guests at all hours and free to use

a little gym with fair equipments, towels,

room was very small did not smell fresh wifi would not work in the room 602

very nice view!! good surf breakfast in room without extra charge pool/whirlpool

some kids were brave though

friendly staff, glorious view from the rooms, nice swimming pool, jacuzzi and steps to go down to the beach

the pool was big enough for lap swimming and the ocean in front of the property was ideal for body

there is also a heated infinity style pool and hot tub but the weather was a bit cool to use

bathroom amenities had to be requested. no mini bar in the room.

there is no mini bar but there is free water and tea making facilities; the air conditioning was easy to use

excellent service, perfect location, very good wifi, good breakfast

the courtyard bar - and a delightful and talented young group of musicians unlearn old magnolia tree made for

very small but the noise from the bar around the corner went on all night

lovely hotel and breakfast was lovely

friendly staff, pet friendly, big room with high ceiling and beautiful big windows.

would have loved a bar or a coffee shop somewhere to spend some time without being in your

the bar looked like it was getting renovated--progress looked cool

location excellent. didn t have breakfast as lots of interesting local places nearby

dirty laundry was transferred through reception/breakfast room during breakfast time will never recommend

also the wifi connection was weak

wifi only works in a specific area and not in most rooms

no wifi in the room

wifi only in common areas and no lift

right on the beach. lovely terrace for the bar and restaurant

convenient parking arrangement

views of the ocean from our bedroom and public spaces - bar and restaurant

not available after 10pm and the bar only offering drinks, no food at all

parking easy/ great location overlooking beach/ close to bidart town/ biarritz and jean de luz

we booked this luxury hotel as a 4 day break to recharge our batteries and make use of their laundry services

inside the bathroom can be seen by people outside so we had to take the shower in the dark so our kids don't

didn t test but it has a sauna, gym, bar and restaurant

gym was also not available due to maintenance which was a bit disappointing

my birthday and had a chocolate gift delivered to my room with a note everyone , from check-in to bar to dinner

very pet friendly with dog bed and treat provided.

property with beautiful gardens and nice pool area

lovely pool

very nice garden and swimming pool; top restaurant next to the hotel

we would have liked some form of room service or the ability to have breakfast earlier in the room, even though

pool was nice too, but the surrounding area was extremely narrow and the stairs to get into the

parking was sensational with private parking beneath our balcony

off street parking

swimming pool and free parking in a congested village

parking on site

there wasn't a small bar fridge in the room.

grumpy bar man and felt bit overpriced as it is only a glorified b&b!

staff is so amazing and love that it was an old school house, with kids art and report cards

parking and pet fees too expensive also room rate is high - not value for money

wifi is too slow

wifi only works in the main building where all the kids activities are too