staff, location, food, cleanliness, pet friendly, free parking

great location, great bar and cosy clean room

ease of checking in and on street parking.

was very hot in the hotel and the water from the taps was boiling,which may be dangerous for kids

when turned off, could hear it all night and to make it worse there is extractor fans from the kitchen and hotel

laundry in the corridors

s a beautiful hotel to go for a short break and relax with thermal pool and spa

great bar area that radiates atmosphere , first class restaurant , great food , and breakfast that caters for

the treetop spa pool and rooms were perfect to enjoy, even in the rain

perfect spot for sitting and having a few drinks and chilling in the pool

this place is amazing friendly staff welcoming reception amazing breakfast clean and fresh rooms laundry left

was great big bed and we got room service both nights the food was top class 100% would stay again to try the

check in was great & accommodated an early check in to allow me to get ready

lovely breakfast and never any queueing

the bed was so comfy, breakfast absolutely fantastic on both mornings

having to fill in laundry/ tea coffee forms, was there for a break not to do paperwork

the breakfast was okay but thought it might have been better!

highly recommend for a date night get away, restaurant and bar is fabulous

location close to town also and bar looked nice but didn t get to visit so

location with free car parking and shops nearby

housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

pure luxury, hotel was fab, food was delicious and spa was great also

fabulous gym and spa

also its proximity to belfast by train, meant we did not have to drive there and battle with parking

ni and have stayed in the hotel on numerous occasions and are well aware of the protocol of the parking

but the bed was comfy enough and the wifi was good

you depend on wifi you will struggle, although locals had no problem in the bar area, we could not connect with

wifi didn't work, the bathroom was extremely warm and no way to turn off the radiator.

the breakfast was amazing, location great and a nice pub

the bar had lots of atmosphere and live music on the evening we stayed over, we enjoyed a lovely meal

room service burger was great

i ordered room service, and this was delivered in under 30 mins to a time i gad intimated

ruben the young bar man was amazing

not allot of breakfast options for kids

the bar area was nice to

easy parking

spotlessly clean and comfortable. the breakfast is excellent and worth coming just for that!

breakfast was more than enough and well prepared

loads of parking, honesty bar was a lovely touch although did use

the breakfast was fabulous, the room comfortable, wifi reliable and free parking was appreciated

was poor at best and the laundry service was shocking despite asking via email before we checked in

scrumptious breakfast

in the bar very expensive and had to purchase swim hats to use the pool but as hotel guest this should

there is also loads of on site parking too

room service was not available

very friendly staff, great with kids. everything was spotless, great food cant fault anything.

comfy and the staff went the extra mile to help the customers i really enjoyed the music in the bar the breakfast

kids corner for breakfast i feel should be on wach day instead of bank holidays ect i come with my

no marmite, gym was right down in the basement and no pool

wifi is not free (only for 1 hour)

the laundry service was unacceptable

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

breakfast was very good. wifi also.

negative was kids had to leave bar at 9

fault of the hotel but could not get downstairs a couple of mornings as there was a tour group of kids in both

corridors dirty with trays and laundry at

had some issues with wifi initially but after a member of staff helped me it worked fine

location, pet friendly, large comfy bed.

the room was spacious and comfortable, as well as being quiet and with good wifi

no residence bar service after hours. last orders only 1 drink was allowed.

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

the wifi was really strong and all of our rooms had desks

was excellent for all the bars and restaurants needed

excellent location and room service options.

we had dinner and breakfast both meals excellent .

i asked for a pot of tea for room service, they first brought milk and sugar, no tea and then a housekeeper

have a turn down service which is lovely and the use of the spa is an added bonus here and the gym

it was going to be too late to use it due to travel arrangements after checkout to pick up our kids

exceeded this by also bringing a small birthday cake with a candle, in at the end of our lovely breakfast

location, breakfast, laundry, staff

was clean, staff were super friendly, continental breakfast was great, laundry room was helpful

leave the laundry in the halls to long after cleaning rooms, smelling up the halls somewhat

size rooms and everything you need including a laundry service which was really helpful to

and coffee etc for the whole of our stay could have been a problem but we were able to access the laundry room

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

good location free parking and excellent wifi. nice food and good staff

breakfast was excellent and so were the staff

pool, nothing to do with kids as no pool my fault as i thought there was but your really limited with kids

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

not very helpful with laundry options

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

beautiful place, friendly staff, beautify food even on room service.

down parking space outside the hotel just to get luggage and things like that in especially with kids or if it

had a laundry bag

we used restaurant, gym and laundry as well

design for the kitchenette and resources (gym, laundry, bar/restaurant)

although we didn t use it the little kitchen and laundry facilities would be great for visiting families or

good bar and restaurant, laundry facilities and sure friendly staff

when they did take towels for laundry they werent replaced

the facilities are fantastic with access to gym and swimming pool

all everything good bit food was awful found got in my dinner chicken not cooked fully an my kids dinner was

breakfast was buffet style and went up for seconds

kids were made feel so welcome and given a special voucher for milk and cookies at reception by the

5 minute walk to laundry

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

the bar prices were also competitive against the pubs and bars

the laundry facilities were free and very welcome after a month of travel and hand washing/expensive

the addition of a free laundry room was great for us given our extended travel

great to have a small kitchenette and access to a laundry

stylish studio room, free laundry facilities and friendly staff

kitchen in room , comfortable bed, free laundry room and friendly staff, great location

good location. they do laundry.

yet it was not working as the wifi was

no gym or fitness room.

we even got early check in without asking for it

our room was, was right beside an open top bar, myself, partner and the kids didn't get to sleep until 1

their air conditioning wasn t up an running. laundry service wasn t available.

service was great (mr james), the laundry service bundle package was value for money as

traffic noise from street, 5am sounded like beer wagon arrived, then laundry trolleys being loaded all very

at half past 7 on the sunday morning a lorry arrived and the laundry crates were being loaded

laundry was not done on the day when it should have been

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

bath towels small but got extra. no laundry bags

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

was lovely, shower was great, bed was comfy, temperature was perfect, tv had plenty of channels, wifi was easily

parking at the rear, lovely greeting by staff on check-in, room was absolutely what we needed,

dirty laundry found, dirty bed. tv didn t work

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

the gym was pretty basic, almost too basic.

the gym could be better but that was all.

gym was a bit small, but everything else was perfect

good location, fairly comfortable room. laundry service is good. solid hotel

laundry is sent out and returned that evening

grab bar for getting out of the shower. it may be difficult for someone with mobility issues.

hotel with good facilities, wifi coverage was ok but slow in the room

have had a room service menu in the room

00pm we still did have our room due to issues with laundry

it would be good to have a laundry

our bus experience was booked for us and the laundry service was fabulous

i also really enjoyed the breakfast, which had a great variety of fresh and tasty options

nice bar and breakfast, good gym the staff were super friendly and accommodating, gave us an early check in

laundry near by

they have laundry service

appreciated reasonable laundry service

the laundry service was very efficient and reasonably priced, per bag if you preferred

assisted us with sending off a bag of laundry to be done with no issues

staff at front desk need to be educated on laundry drop off process for customers

did laundry but very expensive

laundry service was a huge help

laundry services way overpriced

instructions on laundry etc

the wifi was actually not stable

early check in allowed, friendly polite reception staff.

affordable- be a member so you've a chance for free early check in &/ late check out

no room service option

wifi connection is quite poor. breakfast is too expensive.

arrived very early due to our flight

restaurant and bar staff very attentive

unfriendly bar man

10min walk to city center - also very close to the botanic stop, if you arrive by train - wifi ok - the hotel

big room, great wifi, helpful staff

location was good. bed was comfortable. wifi was ok

they had a shared kitchen, a movie theater and laundromat

place was spotless, great location, spacious room with kitchen area

we had access to a shared kitchen, gym, cinema room and a large lounge with a snooker table

would have been better if there had been a kettle, even though the kitchen was along the hall

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

lost part of my laundry through their

good wifi free and in all areas

lack of transparency with their breakfast charges for kids and adults

breakfast wasn't included no menus in room for restaurant or room service room service forgot my order parking

the owner offered to do laundry for us as well

was a very easy process for us to organise early check in and late check out, staff were amazing and we were

parking is easy and the wifi was very useful

small bar area was great to have a glass of wine /cocktail etc whilst planing what to do

the bar is lovely (live music, dj, great bar)

bags of laundry on landing

an added bonus was a washer for laundry

plumbing and laundry appears loud

it was the laundry truck downstairs

it would be nice if there was complimentary laundry detergent, as well as cooking oil.

breakfast ,there where a couple of kids looking after the buffet and some of the choices where either low or

kids running around at 2am knocking on residnets doors

the wifi was slow

breakfast ,there where a couple of kids looking after the buffet and some of the choices where either low or

was amazing, staff were so friendly especially the bar staff who helped answer all our questions

the room was enough for the whole family and the sofa bed for kids was a decent size

kitchen staff were so kind and welcoming

birthday a day special), the housekeeping team (always there to ensure we were comfortable), the spa and swimming

the gym was brilliant, everything you need for building and cardio, sauna and steam rooms actually

food in the bar was

have breakfast, dinner was very good but being seated near the bar was noisy

sent off to drive around around larne to find someplace only to find out later that they did room service

however i was really impressed with the whole hotel, pleasant staff and comfortable room, bar and restaurant

lighting in the seating areas of the bar very bright when seated.

on site bar and restaurant, food was excellent value, good portion sizes and delicious

parking and spacious room with good heating plus restaurant and bar on premises and breakfast included in

was a group of young kids from a football team that were running wild , staff did what they could to try get

with 4 kids and always lòoking for something in car or to go out

parking was easy

room nice clean and well equipped room service very efficient breakfast nice freshly cooked to order and evening

no laundry service and no robes - minor stuff

parking can be an issue when the hotel is busy

the kids enjoyed the ghost room and the food was excellent

beds wonderful. excellent locally produced breakfast.

the staff were lovely and the breakfast was amazing