the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

they offer laundry services for 3-6 euros, depending on the load

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

the laundry service shrank/damaged my clothes beyond repair

couldn t do laundry because it was saturday night and there is no laundry on sunday

they have laundry service

laundry service was reasonable price

the laundry service is high recommendable

they also do laundry for a good price

speedy laundry service

they offered us laundry services if we needed but since it was the beginning of our trip, we did not need to

central location, kind staff, quick laundry service. had a great stay.

its location to the terrace, from laundry services to the cleanness, it has been a fantastic experience, thank

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

nice location, cheap laundry service, balcony off lobby

laundry service across the street and center is a block away

the rooms are very basic and the spa was closed

the ladies serving breakfast were so lovely and polite

great breakfast quiet good roof top terrace

unable to shower after a long travel day caused significant discomfort, especially with young kids

quality cotton bedding and there are laundry

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

good customer service resourceful and friendly my laundry was done ( for a fee)

great price for doing laundry

not like that i did not have wifi on my room, i had to go out to the patio to be able to connect ud83eudee0

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

also, the parking spot provided is only in the cabin

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting

first room i was assigned was in a dark corner next to the laundry room

placed next to public coffee and laundry room

staff was helpful to arrange for expedited laundry services after an outing to acatenango

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive

besides all that the stuff is not welcoming and the breakfast was very poor

the breakfast was tasty and the staff were friendly

there's a restaurant and a bar at the hostel

while breakfast was included in the very affordable room rate, the restaurant was quite expensive if you

the breakfast consisted of a platter of fruits and a little pancake

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

the room off of the bar is noisy

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

pet friendly can improve

the wifi sometimes stopped working for a few minutes but then it was good again

the wifi there was very fast compared to most other hotels and locations in guatemala

place was really clean and the staff was amazing, i never had a problem with the wifi

good breakfast included with a great view of the volcano

very good breakfast

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

laundry service offered

staff were helpful with all our questions, organising tours, laundry etc

clothes came back from laundry looking worse than before

also, their laundry service was fast and did a good job for a fair price

15 - a dingy room at the very back, noise from the laundry next to it

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

the mattress was very old and uncomfortable, and the noise from the bar across the street was loud enough it

working wifi

only thing was no iron in the room or laundry service. we managed.

the laundry service was efficient and fairly priced

excellent laundry service (the best we had in 3 months in central america

laundry service and the beautiful garden and seating area

laundry service and attentive to things

also they charge 40q a lb for laundry which was literally outrageous

after the upgrade, wifi is not stable enough for videoconferencing

the cable and wifi were free and rather reliable

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

parking lot leaves you wondering

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

centrally located had parking

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect

because of the easter week processions, their off-street parking became a real plus

i also got completely ripped off with my laundry and charged $120 for a few

damp, so the third one was the one we took, which didn t have any natural light sadly, and wifi didn t work

room smelled musty. wifi was poor which made major hard ships

there s a great restaurant and bar and the staff were friendly and helpful

no hot water, no wifi

parking is not on the premises

the breakfast was unbelievable

the parking situation is a little difficult to coordinate each time you want to park or depart

beautiful, impeccable, nice staff, amazing breakfast

breakfast was delicious

cheap laundry prices

laundry and spa services were good and easy to get from the concierge

food for breakfast was great, as was the rooftop setting

am with their noise a b day did nothing about screaming kids running around the courtyard did not like it when

friendly staff, clean, excellent breakfast

laundry service was the worst

they did change the room, however it was right next to the laundry room which meant

wifi sucked

i liked the spa tub and the security of the place. it was also very quiet and clean.

limited facilities like no spa or pool, bathroom could have been a bit more spacious

they do laundry on site too for a very reasonable price which is very handy

they also offer meals, laundry service, and airport shuttle although all three are extra cost

they have a own laundry and they wash everything after a customers visit - even the blankets

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice

we did laundry and it came back same day

breakfast was appreciated :) room 3 was nice and quiet even though this hotel is in the center of

the a la carte breakfast menu is an amazing touch and served in the beautiful open garden space is even more

it is huge and has high, vaulted ceilings and a large fireplace and sitting area

poor wifi, only works in the courtyard simple breakfast regular personal service not in line with the

great hotel, good location and cheap laundry service !

wifi would sometimes cut out, but it was good for the most part

no room service or other amenities , no water to drink

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

location, very clean and regural room service, hot water, very friendly stuff, quiet and

in room 101 i stayed, it was close to reception and laundry area so hear washing machine as well

the hotel is in a perfect location 2 minutes walk from everything, market, supermarket, laundry and restaurants

the wifi worked really well & there was a smart tv in our room

nice, clean rooms, very quiet. wifi was perfect too!

the only thing was the wifi signal that at times was slow and would not connect at times

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very

location, rooms were clean, you could do laundry at very good price

the lady that runs it was great and did an amazing job with our laundry which was really appreciated

for an extra charge they did my laundry and it was much appreciated

this place has a great location, helpful staff, laundry service, good security, and a great value

great location. lovely staff. laundry was done very well.

there was a broken window that didn't open and one window that opened into the laundry room

excellent location, kitchen to share

noisy no wifi bad bed

there is a communal kitchen, living room and patio area along with a rooftop deck

laundry was a little expensive although convenient

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

the wifi is almost unusable

our kids really liked the playing area and the garden

wifi not good

the breakfast was excellent: eggs, beans, papaya, bread, and great coffee

large bathroom, hot water at all times and free breakfast

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

friendly, good breakfast, rooftop terrace with great views and great location and good

great location. wonderful breakfast. very helpful staff.

there is a great and reasonably priced laundry service

really enjoyed the coffee in the room too + the laundry service

wifi was a bit slow

the included breakfast and fresh juice was delicious

with 1-2 people it s okay, but add two kids and our room looked like chaos all the time

good laundry service around the corner called 'cafe siete' if you need it

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

laundry service just around the corner as well

good location, price, and breakfast

breakfast is good

location is good, breakfast is great. employees friendly.

the location was fine and the laundry service offered was good.

wifi was strong

not a great deal of information provided unless we asked: breakfast time and location, wifi

breakfast simple but good, wifi good downstairs, not upstairs. bathroom nice, big shower.

wifi wasn't constantly good, but okay.

kid and pet friendly. very clean

the space was clean and they provided enough towels, lounging areas and inflatables for the kids

we used the spa every day while staying there -

what we found to be most exceptional was the pool, gardens, room service (see photo below-this was less than

the views are incomparable, and the breakfast was really

free filtered water and coffee/tea facilities friendly staff paid but very quick laundry

they also offer a laundry service which was quick and well priced

basic kitchen and a very good and fast laundry service

laundry for a reasonable price

there is a kitchen, a laundry service, free water and coffee and tea

laundry is located just 1 minute from hotel

my room was right above the laundry room, don't was loud at times

we used the laundry service the hotel recommended (and is affiliated with) and one shirt was damaged

location, very friendly staff, super helpful and the breakfast was amazing plus had the best views while having

the roofterrace was amazing. very good breakfast. the staff is very friendly.

the wifi was pretty terrible too

i expected wifi, but the one provided was working for 2 min in the main hall about of 15 min blackout

the staff was very nice and the included breakfast. also, the view on the roof

breakfast included - it's just a coffee

the wifi did not work, the room was dirty, the upstairs lounge blasted disco music until eleven or

from the service and accommodation also the delicious breakfast served i was just the best thank you casa mia

pool was very small (more like a paddling pool for children), wifi did not reach bedrooms which is very annoying

very nice room, good location, good breakfast and free parking

the kids to swim comfortably, the room floors were a bit dirty, and milk for coffee and juice at breakfast were

breakfast is ok, wifi works, some of the staff speaks also english

very noisy, bad wifi. cold shower. no clean towels way too expensive for what you get

wifi signal was poor in my room.

breakfast was always different and we couldn't choose

didn't try the breakfast this time but it smelled amazing

people it is extremely difficult to communicate with night reception ( maybe a course would help) wifi - not

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

is near the hotel that offers laundry and yoga classes

breakfast was satisfying n good service

great location, sweet staff, amazing breakfast and the history of place was

room, amazing patio area, amazing view from 2nd floor terrace, free breakfast, free parking included

the breakfast is great

wifi only worked in the ground floor

wifi doesn t really work in the rooms

place to stay, the rooms are so pretty with fireplaces in the corners and guatamalen textiles on the beds, and

the room was clean and spacious and included a fireplace, a fridge and a microwave; the bed was very comfortable

laundry service was poor

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

i can just recommend to everybody who visits antigua (especially for women or when travel with kids): don t

wifi was working well in the rooms and everywhere else

the daily room service is a nice touch

coffee - quiet and great view from the roof terrace - big room, fresh bed sheets, tv, great wifi, comfortable

good wifi pretty bedroom comfy bed helpful staff - readily available

good stable wifi

cleanliness and comfortable bed staff are welcoming and accommodating they let me have a slightly late check

are basic but clean, smells like fresh laundry as soon as you enter

the breakfast was delicious

breakfast was delicious and the location is great

great coffee and breakfast at the cafe cafe just 2mins away

breakfast was very good

) my daughter and i had breakfast on the rooftop terrace each morning (wonderful views of the volcano and the

breakfast was great

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

breakfast was delicious rooftop

building and rooms, super well styled and comfortable, amazing breakfast (menu vs just tipico), staff was all

they even helped us to send out our laundry to get it done

complimentary parking off the street at the hotel

parking available

with yogurt and fresh fruit and we were able to order pancakes at a small extra charge for our kids

parking is available on site

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

good breakfast, although not included for kids in the reservation

highlight the privacy and security of the place, along with the convenience of having plenty of parking available

staff, safe parking, free breakfast, all these made our stay very pleasant

everything! room service, clean, comfortable, and felt safe

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

wifi is basically nonexistent

wifi poor in room. outside good.

wifi in the rooms was poor

very noisy kids running around screaming until after midnight

as well as a spot to place them (especially for the bar of soap) in the shower so nothing touches the floor or

big clean room, huge comfortable bed, clean bathroom with hot shower, the included breakfast was delicious and

breakfast was great

breakfast was extensive and lovely, freshly prepared every morning

friendly staff, great location, great breakfast

a 5am start), and their laundry service was quick and could be done overnight

after long travels and unreliable wifi all over belize and guatemala i booked with el carmen and had a great

the wifi connection in the bedrooms was not good

wifi didn t work so well in my room (cornered, room 32)

late check out was available at a reasonable rate, front desk staff were welcoming and helpful,

and the wifi generally worked pretty well, too

room service - no silence policy after 22h00 and before 07h00 - no hanging space for clothes

close to everywhere, good wii fii, they also offer laundry and transport service for extra charge

they also do laundry at the front desk

in house laundry service was quick and convenient

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended

and a great laundry service

that room service was over at 10 and the money exchange was terrible only can change 50$

it s a complex for weddings or celebrations where the family could stay, they don t have pool or nice

breakfast was not included

they should have a swimming pool

it was my first time in guatemala and the breakfast had all of my cells excited

you can getvyour laundry done across the street

the breakfast includes options which we appreciated because we stayed eight nights

the central garden was a beautiful and relaxing place for a nice breakfast and for an evening drink

wifi is restricted to bedrooms, and i accidentally flooded our bathroom one morning because the

wifi also worked very well

2) there's no working wifi

the bad wifi.

we had wifi as well

wifi could ve had stronger connection.

laundry service prices were excessive,there was no view from the room, location was fine just a 10

interior patio/jacuzzi, comfortable bed, nice staff, good location, on site parking, room service, restaurant

wifi in rooms could have been better

patio with fountain, fireplace, rain shower, and the products were divine

the room, with a super comfortable bed, a fireplace and our own little private garden was one of the best we

the staff were really lovely and breakfast was great

warm pool

wifi in the room did not work well

although the pool was tempting, we did not use it

our room was huge with a beautiful fireplace

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

the front desk arranged airport travel and laundry for us

the garden entrance, pool area and rooftop patio are all so beautiful

rooms are just stunning, huge beds and baths and fireplaces

laundry dryer sound can be a little loud at times

great location, comfortable beds, good wifi! staff we friendly and rooms were cleaned every day.

the room was a decent size, the bed was comfortable, wifi worked well, pillows were decent, location was great

wifi worked well, bathrooms are always very clean

the breakfasts on the patios - yummy and beautiful

for this price i would expect a better breakfast. it was pretty basic; bread, fruits and coffee

the front desk is not manned. i couldn t get the wifi to work.

didn t take advantage of the breakfast

breakfast was delicious

laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back

friendly staff, cheap breakfast and laundry

location, on the edge of the city centre - walking distance to coffee and laundry facilities

we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load)

parking for six cars inside the facility requires one makes a reservation

comfortable beds, huge suites, good wifi

quiet, comfortable courtyard: beautiful, secure staff: incredible, friendly, and speak english breakfast: simple

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

beautiful & breakfast was fantastic

they have laundry available

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

we also used their laundry service and it was extremely fast aswell as cheap

we used the laundry and spa services, both were super great

the breakfast was amazing and included in our room rate

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and

friendly and helpful staff, fast laundry service

free laundry

coffee and cake are always available and the staff helped us with laundry and even ordering a pizza

they even served us breakfast half an hour before the usual time as we were leaving very early in the morning

reasonable laundry service too

laundry serv is available for a small fee

of their way to help us - we had lost a bag and they retrieved it for us, they took care of our laundry while

i don t recommend booking a shuttle or doing laundry through the hotel

hotel had onsite laundry service, which was convenient, though a bit pricey at q10 per pound compared to city

no parking site.

wifi was spotty so watching tv at night was frustrating

parking is 2 blocks away (plus they have free transfer)

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

spa, friendly and helpful staff, great food both for room service and breakfast

i also visited the spa, which is great for relaxing by the pool

the pool was great, they brought our drinks and snack to us in the pool

they made me purchase a 2nd room for 2 of my kids because they were over the age of 12.

it advertised rooms for adults with direct access to spa areas; there where screaming kids everywhere outside

used the laundry service and the clothes came back a bit wet

laundry

laundryservice

the staff are helpful - we arranged shuttles through them & got laundry done with a quick turnaround

they did our laundry and it was very good

good laundry service

their laundry was slightly expensive compared to full-fledged laundries

they were nice enough to let us do a bit of laundry in their basin and had a great spot for hanging it up on

good location, nice quiet inside room. small deck upstairs to dry laundry.

access to kitchen and always wonderful staff (albeit very little

room, friendly and competent staff (they actually separated our wool from other clothes at the laundry), lots

kitchen is there, but there are no utilities to use it, not even cutlery

also ample on site parking

my friend is coeliac and they provided gluten free pancakes for breakfast which is unheard of in most hotels

staff, nice building with garden, good furnished and cared rooms, nonstop reception, good wifi

pool also, but small enough that i'm not sure you can actually swim in it

a bit far from everything and the pool area is a bit dissapointing - no reclining chairs etc, only suitable a

the wifi is terrible, drops out every 30 seconds

parking.

have a very nice swimming pool