parking attendant was great

very basic but spacious room . private parking available

restoran and pool are closed

hotel states in its listing that it is pet friendly

really good service, and a gym.

restaurant is only open until 11:30 in the morning room service is available but is more

its time for them to open the pool and restaurant. the food wasn t good

very limited parking space.

me is an issue lack of parking lot, even if they have a solution on an external facilities to park our cars

usd per hour and the twit at the front desk would not even call us back when we told him that the wifi did not

parking is not confortable

tight parking required some skill to back out.

staff is really nice, and the rooms were clean, it was a nice surprise to learn that the breakfast was included

a/c did not work, did not get the booked room, pool was out of service

staffs very polite, mainly from the kitchen

breakfast not include slaces of cheese or ham, never bacon and the eggs always are the same

close to a shopping mall, breakfast included

good rate and excellent breakfast included!

wifi connection is really bad

good, tasty breakfast.

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot water works like

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot

the breakfast was really good during our stay

the hotel could do an effort to upgrade their room service food menu

parking outside could be improved

breakfast bufet is expensive, options are poor, basically i paid just a couple of eggs, cafe and

excellent service, very comfortable room, amazing breakfast

bed was very comfortable. amazingly quiet room. breakfast very good.

was sent to the gym to get the only drinkable water in the facility

price which is as an overall excellent option cost-benefit, wise good breakfast and practical

great breakfast, comfortable bed; good price; nice room.

room space. wifi

pool and gym good juices for breakfast

the pool is cold the spa has no employies

the bar was very nice where i enjoyed a margarita and cappuccino

did not pick up dishes from room service.

pool and gym good juices for breakfast

breakfast disappointing

of hot water, tv not working and old control remote put together with clear tape, breakfast offer just coffee

the safety, the location, the facilities and the breakfast

breakfast

cleanest friendly location breakfast delicious

breakfast time and no 24-hour room service

better breakfast

the breakfast very delicious, and workers very friendly, they make me feel like i'm home

restaurant waiter was not pleasant and asked for a tip when breakfast was included in the service

hot water , no wifi , no answer the front desk phone , no security box , no heating no help from anyone i paid

hotel didn t have wifi , didn t have hot water, didn t have heating and the safe didn t work

parking lot room

free parking. nice staff. good location for who is passing through.

cleanliness, location, friendly staff and the breakfast

i liked that it had ample parking with a security guard watching over it, and that the room, although bare,

thankful for the shuttle service to airport

the breakfast buffet

comfy bed, really good breakfast, excellent location and friendly staff.

breakfast was good, but the restaurant was closed, had to sit in a booth next to the bar and

was good, but the restaurant was closed, had to sit in a booth next to the bar and reception area

basic hotel, basic room, basic breakfast

front desk made a big deal over breakfast incl i t was in the booking price i had confirmation very uncomfortable

had to pay extra for espresso at breakfast

breakfast advertised

the comfortable room, and the breakfast where fantastic.

nice, clean accommodation good facilities breakfast was ok, wifi worked

nice, clean accommodation good facilities breakfast was ok, wifi worked

easy check in. great breakfast. good value.

guarded parking free of charge

breakfast is very expensive!! 400 pesos. for 200 you buy a steak dinner

the breakfast buffet, not very good quality in general, dry beef fajitas, dry sframbled eggs.

fruits at breakfast was the highlight of this staying

is not many different option for breakfast but if you ask them they are trying to prepare what you request

breakfast could include more fresh products or eggs.

very poor wifi

room service delivery took so long and the food was almost cold room heater made so much noise and

location was exactly as i needed very comfortable nice parking

of the hotel was very friendly and nice pool was clean and warm rooms were clean and

wifi

woke us up early in the morning offering laundry and what time they could clean the room we didn't have enough

the room is spacious and breakfast is tasty

good, safe parking

breakfast is good

the parking

a bit annoying would be the staff from the laundry passing by the room at 8/9 in the morning to ask if we need

the breakfast was sufficient

going to the covered parking lot is a maze,you have to ask several times how to return to the fron

swimming pool is very aesthetic and well maintained

be nice, because for a relax time is boring asking for ice to the room service or go down to the bar to buy it

bar with alkoholo / soft drinks on reception

protected parking

location, parking lot, starbucks

the parking lot

the breakfast and the attention of the receptionist in chief were fine.

diana's service wasn't hospital at all, she just denied my shuttle instead of provide solutions

the breakfast always had the same options. the channels on tv were limitated.

i would say just breakfast

pool was very nice

some yoga mats in the gym would have been nice

i usually stay in this hotel because is pet friendly, it s clean and it has a good parking lot

then were not told we had option for room service, uber eats, rappi, everything was closed

the suites are not supposed to be pet friendly and they said they only have a specific floor where dogs are

breakfast was great also anything aditional is good priced and tasty

rooms were comfortable, staff helpful and the free breakfast a bonus

free parking is available under the hotel

location + parking lot in basement +

location. wifi works great. wonderful beds

the breakfast is overwhelming and the owners and the staff are incredible

i highly recommend this hotel, not just for the locale, environment, delicious breakfast and all the other

delicious breakfast and coffee

breakfast was outstanding, with several creative dishes and customizable options

breakfast was perfect

not a very good parking lot

location and wifi

great parking although very sloped parking lot beneath the building

slow wifi. it is really close to center but, the street of the property is dark at night.

the location was just what i wanted and while there was parking, i ended up parking on the street easily without

laundry services were a bit expensive but i didn t find a laundry mat nearby

laundry is too expensive

there s no minibar but they have good room service.

wifi is not good

the wifi was also very bad

plus there's room service for both food and alcoholic drinks

large comfortable bed, good-sized room. convenient car parking.

the breakfast was delicious

the breakfast is good but the coffee was some

they have off-street parking and a decent breakfast

they have off-street parking and a decent breakfast

the breakfast was good

though we should have given 24 hour notice for laundry service they accommodated us anyhow

the hotel is somewhat old and not refurbished the restaurant and bar were closed during our stay

staff was extremely friendly. the included breakfast was excellent, very clean and safe.

breakfast could be more on the plate

reception gave us the wrong wifi password and our cell phones had no service in the room

breakfast to simple

huge modern apartment type room. comfy bed. good wifi.

the regular coffee that sits on the counter by the two doors to enter/ exit the kitchen area

loved the swimming pool, so peaceful

breakfast was okay

equipment in the kitchen. baby beds.

staff was very friendly, free parking, room was small but clean

was great, breakfast, facilities, location

the sights are beautiful and a breakfast every morning

the mexican style breakfast was delicious

parking, most staff spoke at least some english

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

room service respond is the worst than ever i have seen

location is a plus. walking distance of nice breakfast and lunch options.

was complementary breakfast, how ever it lacked of breakfast food like other location of the same hotel brand

locwtion, clean, included breakfast, comfortable

satisfy my previous stays, that includes that no all meal were available and well prepared for room service

lady from the laundry s service knocking at every door on our floor to see if anyone needed laundry service

bar locked

location, good bed and toiletries. room service burger was great!

staff, breakfast, tv, wifi, the bed, little things in the bathroom.

good gym and breakfast

nice floor to ceiling windows with a great view laundry - washer dryer in the rooms

there's a laundry machine, but no laundry detergent

there is a kitchenette with refrigerator, stove, coffee maker, even a washer/dryer for laundry in the room

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious

asked for information for a laundry service, again the wrong information was given

excellent gym and pool

as if he wanted to charge a breakfast that is already included:d the first day i couldn't use the pool because

cool hotel, nice pool, super gym

gym is perfect just need more cardio

indoor heated pool was being repaired and couldn't use it at all (heater was out).

friendly staff but double charged me! parking situation was good very well lit

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was

parking was safe, walled inner yard

the pool is amazing, most of it a bit too deep for a family friendly pool (2mt 70% of the pool) but

clean, if you’re planning to travel with kids is a nice place because the hotel has a playground and pool for

location is surrender by the nature, always fresh air but you get to enjoy the resort swimming pool all day,

s clean, if you re planning to travel with kids is a nice place because the hotel has a playground and pool

lots of things to do with children like ping pong, air hockey, basketball court, garden areas, pool, etc

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't

property with well-equipped kitchen

kitchen facilities are great and the lounge is a comfortable space

the breakfast was amazing

the breakfast in the morning was nothing short of amazing

pool, bar service at the pool was amazing and room service

and leisure services were very nice for the first portion of my stay with my family with little kids (swimming

pool, bar service at the pool was amazing and room service

liked everything, the only thing i can mention to be improved is the gym as the equipment is a bit old, anyway

masseur in spa was late for appointment

all was very nice and the breakfast tasty

location, breakfast , personal, rooms

the breakfast menu could use some improvement, add more choices.

breakfast was ok but could have better variety

they serve full and wholesome breakfast. the staff are all friendly.

the gym had many equipments that didn t work and were dirty

gym, privacy, noise, maintenance, value-cost.

errors from the staff. my room was not cleaved one time and a shirt got lost in laundry

was not cleaned one day during my stay and they lost a garment that i sent to laundry

room service charged me more than what i ordered and they did not want to make amends

24 hr room service

the phone did not work, when we pressed room service no one answered and had to call front desk every time we

it took me 3 attempts to call them to order breakfast and once the food got there it wasnt hot and it s wasnt

the design of the lobby and breakfast

the pool was lovely and warm with nice furnishings

good spacious rooms, nice breakfast and staff. pity that the gym was under re-construction.

were super clean, the staff in general was very helpful and nice, the pool is amazing for kids and breakfast is

has an excellent gym, great breakfast and great staff, the only negative point was due to the laundry service

laundry service

hotel is very good, has an excellent gym, great breakfast and great staff, the only negative point was due to

i liked the gym and the breakfast

breakfast & room service were very good

the swimming pool is nice

the sheets had holes. the heater didn't work and the water in the pool was really cold.

location. free parking. big bathroom.

we couldn't get in the pool (it was freezing); the elevator wasn't working

also i had another unpleasant situation with the laundry: i gave them my clothes, they never advised my it

staff was super great, something really important they have breakfast until 12 pm, everything was great

spacious room, great breakfast, friendly and helpful staff... all round, a great stay!

no swimming pool :(

room service food good presentation but was cold zacusy and sauna cold

laundry service was excellent

had private event on the pool and nobody told me

gym, breakfast

pool area was a little small and i felt that the towels left by people should have been cleared

spa and gym facilities and the room we had was perfect with a great view.

wifi is good if you are relatively close to where the wireless location must be, but the truth is,

the location of the hotel is the best the hotel parking has plenty of room

gym is a joke

it was to far away from some stores and needs more updated gym equpment but it was a amazing experience

wifi sucked

swimming pool is freezing now way to get in even only the feet

however, the service at the reception, room service, wi-fi, restaurant, they are all amazing employees

heated pool with a beautiful view

breakfast was excellent!!

breakfast was delicious and at a very good price.

no laundry & no personal microwave access

gym and swimming pool are very small, breakfast is only ok

cdmx for work, you probably will want to stay in santa fe, the fitness center was decent, and the wifi was good

breakfast was not very good. coffee was horrible. undrinkable

pool small but heated and comfortable, bonus points for the sauna

gym and pool facilities were great

at the pool bar was very slow, as it was low season for mx city, they probably had less staff

pool was closed for maintenance but they still let us sunbathe so not too bad either!

pet friendly

breakfast buffet and rooftop swimming pool

i could hear the semi trucks all night i ve sent some clothes to the laundry

room service took 2 hours to get to our room

staff and wifi

was a bit of noise between rooms, and the wifi was difficult to figure out

the pool was good, and the free parking too

has 2 swimming pools, but they are a little small for my taste

spa is ok, massages are good

was great in most instances, room service was quick

better food for kids and adults breakfast and pool menu