room service delivery took so long and the food was almost cold room heater made so much noise and

room service takes forever

wifi

very poor wifi

location was exactly as i needed very comfortable nice parking

woke us up early in the morning offering laundry and what time they could clean the room we didn't have enough

breakfast buffet included - comfortable beds available - hot water immediately - parking place in

poor menu on breakfast

the hotel has some bad reviews about cleanliness, rude staff, loud parties, horrible breakfast

breakfast could be

the breakfast buffet, not very good quality in general, dry beef fajitas, dry sframbled eggs.

breakfast is very expensive!! 400 pesos. for 200 you buy a steak dinner

breakfast could include more fresh products or eggs.

fruits at breakfast was the highlight of this staying

breakfast was supper well served, presented and delicious. employees were more than helpful

a bit annoying would be the staff from the laundry passing by the room at 8/9 in the morning to ask if we need

comfortable bed and pillows. good room service

breakfast very good

absolut 10, a refrigerator will be nice, because for a relax time is boring asking for ice to the room service

restaurant facilities are quite old and the parking lot is not very large, it has very small spaces

bar with alkoholo / soft drinks on reception

protected parking

location, parking lot, starbucks

the breakfast and the attention of the receptionist in chief were fine.

and the breakfast dissapointed me, the orange juice was basically water mixed with a box of fake juice and

the parking lot

of the bellboys is bad, the hotel is too little, the rooms are too narrow, and the place for breakfast too, it

diana's service wasn't hospital at all, she just denied my shuttle instead of provide solutions

parking lot room

hot water , no wifi , no answer the front desk phone , no security box , no heating no help from anyone i paid

restaurant waiter was not pleasant and asked for a tip when breakfast was included in the service

hotel didn t have wifi , didn t have hot water, didn t have heating and the safe didn t work

free parking. nice staff. good location for who is passing through.

private parking garage, breakfast included.

save parking deck inside the hotel building good wifi

free parking is available under the hotel

friendly staff, clean facility, breakfast, parking

the breakfast was tasty and the attention at breakfast was really nice

plus there's room service for both food and alcoholic drinks

large comfortable bed, good-sized room. convenient car parking.

laundry services were a bit expensive but i didn t find a laundry mat nearby

laundry is too expensive

wifi is not good

there s no minibar but they have good room service.

in wifi the free coffee tea and cookies in the middle floor hallway and my wife love the 24 hours room service

the location was just what i wanted and while there was parking, i ended up parking on the street easily without

location and wifi

great parking although very sloped parking lot beneath the building

parking was fine and the room was ok despite being a bit jaded

parking is very safe

better breakfast

the breakfast very delicious, and workers very friendly, they make me feel like i'm home

let a review already but this hotel was top of the line, clean, excellent service, with a full breakfast

cleanest friendly location breakfast delicious

well this needs some improvement we went down for breakfast at 9:30 and everything was gone

the breakfast is good but the coffee was some

rooms were smaller than expected. they charge breakfast for children.

was perfect everything you needed, breakfast was superb and good selection

they have off-street parking and a decent breakfast

breakfast is very good and the location is excellent

the safety, the location, the facilities and the breakfast

breakfast disappointing

of hot water, tv not working and old control remote put together with clear tape, breakfast offer just coffee

me is an issue lack of parking lot, even if they have a solution on an external facilities to park our cars

very limited parking space.

tight parking required some skill to back out.

parking is not confortable

usd per hour and the twit at the front desk would not even call us back when we told him that the wifi did not

they have a basketball hoop near a beautiful garden. also there's a gym with a swimming pool.

the pool is cold the spa has no employies

wifi didn't work in my room and the breakfast should be included.

the bar was very nice where i enjoyed a margarita and cappuccino

pool and gym good juices for breakfast

restoran and pool are closed

its time for them to open the pool and restaurant. the food wasn t good

the pool and dine in area where closed due to covid restrictions

really good service, and a gym.

breakfast was excellent, good variety and personnel was extremely courteous.

breakfast started rather late

breakfast bufet is expensive, options are poor, basically i paid just a couple of eggs, cafe and

the breakfast is far from standard

excellent service, very comfortable room, amazing breakfast

i liked the thin pillows. early breakfast,

basic hotel, basic room, basic breakfast

location breakfast

tasty breakfast

was good, but the restaurant was closed, had to sit in a booth next to the bar and reception area

hotel was overall disappointing and the one positive was the service in the bar

the gym is not well maintained

breakfast included was disappointing and the space to seat and eat was crowded

good location, in front of a mall and the airport, good breakfast, good value for money.

the hotel and rooms are super clean, the beds are very comfortable; the breakfast was great; and staff was

breakfast could be better

they have working wifi and the heating worked!

great location, security at the parking, practical, comfortable beds

breakfast was not complete. but everything else was ok.

i liked that it had ample parking with a security guard watching over it, and that the room, although bare,

free parking and free wi-fi were great

good value and close to the airport. breakfast was provided as was an airport shuttle.

guarded parking free of charge

easy check in. great breakfast. good value.

nice, clean accommodation good facilities breakfast was ok, wifi worked

the breakfast was really nice. had a big variety of dishes to choose from.

breakfast advertised

good rate and excellent breakfast included!

i liked the location and the overall design of the room. the breakfast was also good.

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot water works like

good, tasty breakfast.

the reception staff is really good their room service is really good

breakfast is always good, staff great

a/c did not work, did not get the booked room, pool was out of service

staff is really nice, and the rooms were clean, it was a nice surprise to learn that the breakfast was included

breakfast was great! the kitchen staff was friendly and very attentive.

normal breakfast, not good but also not bad.

also they pet

the room was comfortable, spacious, and clean. we also used the gym, which was well-equipped.

then were not told we had option for room service, uber eats, rappi, everything was closed

free parking and free wifi. great location and friendly staff.

pool was very nice

the breakfast was good but hard to enjoy after not sleeping well in discomfort

the breakfast was good

breakfast to simple

reception gave us the wrong wifi password and our cell phones had no service in the room

the hotel is somewhat old and not refurbished the restaurant and bar were closed during our stay

parking attendant was great

very basic but spacious room . private parking available

loved the breakfast, the staff was very attentive

staff was very friendly, free parking, room was small but clean

was great, breakfast, facilities, location

parking, most staff spoke at least some english

breakfast is included and is great!

clean and spacious room. gym very good as well.

huge modern apartment type room. comfy bed. good wifi.

breakfast was excellent... and the staff there is the best i have ever encountered.

awesome beds - great options for free breakfast - super clean - great staff

the breakfast buffet in the morning was excellent

lady from the laundry s service knocking at every door on our floor to see if anyone needed laundry service

breakfast was good

location, good bed and toiletries. room service burger was great!

mini bar wasn t restocked

wifi worked well, was important as my son was writing exams online

location is a plus. walking distance of nice breakfast and lunch options.

water pressure of the shower was awful, the space of the room was very little, the room service was awful (they

breakfast was very basic

location, is a really heavy traffic street. better breakfast

gym needs a major upgrade.

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

nice floor to ceiling windows with a great view laundry - washer dryer in the rooms

there's a laundry machine, but no laundry detergent

there is a kitchenette with refrigerator, stove, coffee maker, even a washer/dryer for laundry in the room

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious

asked for information for a laundry service, again the wrong information was given

the pool/ gym area were super nice and clean

location, pool and breakfast

gym is perfect just need more cardio

excellent gym and pool

excellent gym and pool

location, breakfast , personal, rooms

breakfast was really good. and they have enough veraity of foods

service needs to improve, they lack the staff to attend breakfast

the breakfast place

breakfast was ok but could have better variety

has an excellent gym, great breakfast and great staff, the only negative point was due to the laundry service

laundry service

we ordered from the bar a couple of nights and also did room service a few times

the gym

we ordered from the bar a couple of nights and also did room service a few times

nice safe area, varied breakfast, nice pool and gym

the water of the pool wasn't hot, the hotel could improvement this.

the staff were very helpful and the breakfast was awesome

no free wifi in the rooms

asking for room service items, like asking for shower gel and was given body lotion among few other requests

also i had another unpleasant situation with the laundry: i gave them my clothes, they never advised my it

the lack of a bar lounge

com had quotwd me also the mini bar was empty upon my arrival not even a complimentary bottle of water

i used the spa and the hot tub twice, and had a great night's sleep

slow room service

to much noise at night from outside beneath my room there must of been a bar or club with music

meat was practically plastic and was still charged for it even after being sent back the mini bar was not serviced

breakfast was delicious and at a very good price.

early check in may be 2 pm? late check out 4 pm?

early check in may be 2 pm? late check out 4 pm?

no laundry & no personal microwave access

the breakfast was really not the best menu

swimming pool tv with international channels comfortable bed good shower nice bathroom safe place close to

conveniently located near my home. staff ordered late check out without asking

was very good , the gym and the swimming pool, the room is large and comfortable, the cleaning

i could hear the semi trucks all night i ve sent some clothes to the laundry

was a bit of noise between rooms, and the wifi was difficult to figure out

room service took 2 hours to get to our room

staff and wifi

laundry service was excellent

i was with my kids and we choose the hotel by the

only comment would be to take a bit more care of the bar in the sk floor; it has a lot of potential to be

gym, breakfast

spa and gym facilities and the room we had was perfect with a great view.

superb roof top pool with great views over the city

pool in the area

pool was closed for maintenance but they still let us sunbathe so not too bad either!

further out of the city, took quite a long time to get drinks from the bar during the day as bars weren't

at the pool bar was very slow, as it was low season for mx city, they probably had less staff

property with well-equipped kitchen

kitchen facilities are great and the lounge is a comfortable space

wifi signal was strong

the breakfast in the morning was nothing short of amazing

parking area is difficult to enter and exit to much traffic and is nobody to help you to open o

when i was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , i had to ask 2-3

tadeo at the bar

spa is too expensive

stayed with kids at this hotel and it was perfect

room service was not good

had a bad cigarette smell, they did say they ran out of towels and that they were doing the laundry, i asked

a first day we didn't have towels, couldnt take a shower needed to wait for it, when i ask for room service

location is good with parking place

breakfast and menu can be better the way for international gusts .

clean, quiet and comfortable ,stuff are helpful,breakfast was good

was not cleaned one day during my stay and they lost a garment that i sent to laundry

errors from the staff. my room was not cleaved one time and a shirt got lost in laundry

24 hr room service

great room service 24 hs a day

great staff and service! room service excellent as well!

wifi is good if you are relatively close to where the wireless location must be, but the truth is,

privacy, mexican style bathrooms and over all view of the city with a gym.

the location of the hotel is the best the hotel parking has plenty of room

wish their wifi were much stronger and better distributed across the buildings

it was to far away from some stores and needs more updated gym equpment but it was a amazing experience

items like checking-in, they seemed to have been a annoyed by anything else (even getting laundry done)

my favorite was the rooftop pool 360 view of mexico city and the jacuzzi and restaurant

room service you could still see a little dust and hair in corners and i don t really like dark

everything: staff, facilities, breakfast, all was above my expectations.

close to super market and restaurants, but still isolated from all the traffic, also the free breakfast is top

laundry service not so good

my first room on first floor had very poor wifi. it became great whem were moved to 3rdd flor

from the valet parking to the restaurant waiters, the front desk, room service, and the room maids, everyone

the complimentary parking works perfectly and the attendants are very polite and efficient

the breakfast bar is amazing and delish open until noon

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

parking is awful, the worse i ve been to: extremely narrow access and spaces, dirty

hotel not offer breakfast, but the room have kitchen with equipment and about 200m is the next store buy what

room is spacious and clean, hot water works, air-conditioning was nice, bed was comfortable, the kitchenette

this one are layers, they claim to bring you a private apartment with kitchen and everything, but they not,

small suggestion, but i would have liked a coffee maker in room, instead of having to wait for room service to

where bread served in plastic wraps and youghurt in the container gym underequipped rooms extreme,y lacking in

staff is friendly all the time, the snack bar is very thoughtful i d come

enjoyed the rooftop dining and room service

friendly staff, location, high ceilings, pet friedly

room service was 24h and very affordable which worked out well

food and room service quality excellent, the views from the room great, the bed was good

gym could be a little better equipped

room service and restaurant closed by 10 pm

gym equipment was put together wrong and i almost got hurt

large area, full kitchen

hotel staff prepares eggs or omelettes in the same area where breakfast is served

tv and wifi

wifi failed several times and a little slow, just that, everything else excellent

the girl at the bar saturday night could have been friendlier.

like the gratis breakfast in the small restaurant every morning, and the evening reception attendant was very

facility was old, sheets had holes, breakfast was not very good

breakfast included was excellent

the breakfast was very simple, the room had little light, the last one had no room service.

free secure parking

the gym opposite (and at the time of my stay the nearby the building works) start early in the morning

were closed at the time the room was very noisy, we had loud music from 6am until 10pm from the gym that is

rooms are not sound proof, very annoying with the loud music starting in the morning at 6:15 (gym) and on friday

the breakfast was limited, but good. the staff was nice.

spa suites are always amazing

the wall around the spa had humidity issues

the room was clean, and the room service was exceptional

breakfast can be delivered by room service.

excellent service. clean rooms. excellent breakfast.

big room, confortable, clean, great room service.

central location, nice tarrace, very good breakfast

basic breakfast and every day the same (eggs, fruits, juice, coffee), for two days there was loud music

is a bar in the rooftop and they play music until 3 a

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

been requested to pay mini bar when 1

the floor of the pool.

everything was good, clean and nice people. top floor has pool and gym.

staff was great the pool was a great bonus and the fact we had a shopping center downstairs made it even better

room service available , room decoration could improve

the continental breakfast was limited, and the treadmills in the gym did not function.

expensive for what it really was and very poor room service menu

also on the website it stated that the hotel had spa facilities however there was no sauna

gym upstairs, breakfast is great

laundry service to be improved (2 days to have clothes back is a too long period) in room service

not enough equipment for gym

shops great room- big, comfortable, extremely comfortable bed, good bedding, nice pillows, kitchenette ( so

the room has a nice mini-kitchen and coffee machine but no matter how long you stay you just get the 4 capsules

room service...i had to order room service daily. not once did a full order get sent.

breakfast was great ud83dudc4d

the location, the staff, the room and the breakfast

hotel access to the parking lot is terrible, the parking lot is not really conditioned to be a parking lot,

although a small bar of soap was provided in the bathroom, i could not find any shampoo

we only had breakfast at the hotel which was good but the coffee not so good

was only one morning when the breakfast came out after ordering nearly an hour late

bed comfort, shower, gym

the breakfast is too slow

pillows, breakfast, service at restaurant, reservation agent.

staff was friendly and helpful. everyone was amazing. room was great for traveling with kids.

layout is such that the bed faces a wall-to-wall window that makes you feel exposed - there is a kitchen table

deck of tower 1 under construction so to get to pool area you had to go through the lobby

staff was friendly and helpful. everyone was amazing. room was great for traveling with kids.

a lot of space in the room, two tvs, a small kitchen

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

i appreciated the laundry service i had twice

hairs left in all bathrooms and kitchen. terrible!

breakfast bar if you can call it that was the worst i ever had, it had nothing construction in or

apartment was two bedrooms very comfortable, small kitchen and washing machine