plus the small spa and speedy wifi

breakfast was outstanding, with several creative dishes and customizable options

the breakfast is overwhelming and the owners and the staff are incredible

beautiful setting, amazing fresh breakfast, 2 minute drive to the pueblo magico - malinalco

pool temperature.

though we should have given 24 hour notice for laundry service they accommodated us anyhow

the lobby, starbucks, breakfasts options and bar service.

the garden view from the room was beautiful, the garden is a nice addition to the pool area, where there is

attention took too long in restaurants, room service and maintenance.

were no rules for the common areas such as the swimming pool and breakfast

like something left from the 90's, the play area was extremely noisy - the pirate ship at the pool was imo

no free wifi in that room

we also really liked visiting the swimming pool and restaurants nearby

pet friendly locations all over the facilities

the gym had many equipments that didn t work and were dirty

gym, privacy, noise, maintenance, value-cost.

the pool is amazing, most of it a bit too deep for a family friendly pool (2mt 70% of the pool) but

if you re planning to travel with kids is a nice place because the hotel has a playground and pool for kids

the pool and the gardens

clean, if you’re planning to travel with kids is a nice place because the hotel has a playground and pool for

pool

great architecture, food and garden/pool.

recreation room and gym would greatly benefit from improved lighting

and leisure services were very nice for the first portion of my stay with my family with little kids (swimming

loved the grounds and heated pool

restaurant tend to be over booked and few personal available, so service and room service is

parking was safe, walled inner yard

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

friendly staff but double charged me! parking situation was good very well lit

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was

the sheets had holes. the heater didn't work and the water in the pool was really cold.

location. free parking. big bathroom.

the swimming pool is nice

we couldn't get in the pool (it was freezing); the elevator wasn't working

pool hours

nice and comfortable facilities, also they offer a very good spa service.

spa is ok, massages are good

was great in most instances, room service was quick

better food for kids and adults breakfast and pool menu

provide information in the room about wifi and how to get room service.

gardens, pool & spa were beautiful

hotel is fabulous, not only because of its perfect accommodations and superb gardens and swimming pool but also

pool and garden

parking

wifi connection was not very good around the hotel

the food is not good and the chairs in the pool are very old and the cover is torn.

s a really charming hotel with a wonderful pool, rooms are spacious and it s like a tropical paradise

swimming pool could be heated ,it was not

restaurant next door is closed during the week and there is no bar open or any service - with us being the only

laundry service is very fast

i was put next to the laundry room so it was prettty noise and hard to rest during the day.

they advertise a spa that doesnt exist

outside is large enough to be comfortable if not too many people - and easy parking in front (although not

the staff was really nice - the garten with the pool is very comfortable - eat was also nice and

nice bar - no bartender

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

wifi didn't reach my room

wifi was bad

charge a ridiculous price for bottled water in the restaurant and lost my laundry for 2 days

wifi signal was amazing at the room's desk and free

facilities have seen better days (old), and the parking lot was disorganized.

the pool was nice!

large room, excellent wi-fi, heated smaller pool

they didn t have spa facilities

hotel, pool (temperature controlled) and greenery, great rooms, great service

garden and pool

pet friendly, we had our cat with us

the pool and gardens outside are maintained extremely well

the included breakfast is excellent

from franciscan community: large ornate room, restaurant in attached open air garden, plus pool past that,

the superb little pool at the back of the

valet parking

i was able to get hot water from the bar downstairs

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see

the hotel is a great place to visit for 2-3 nights and relax by the pool - the restaurant is delicious

delicious dining al fresco - free breakfast

spa was also

would have also been nice to have a coffee maker, mini bar, or at least a room service menu in the room

breakfast was good, lunch the same

the hotel's parking is fairly small, but they do a good job of fitting everyone's car in, although you do have

the hotel is a bit old and some rooms could be renewed or the pool towels.

the staff was excellent and hotel was super clean nice pool and garden and the food was superb!

breakfast is amazing, the hotel rooms are good size, grounds always clean

the hotel is in a nice and quiet spot (10 min drive from downtown) and the wifi was decent (intermittent once

also the breakfast

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

the swimming pool is fantastic

everything, breakfast, service

space, pool and flexibility

breakfast was disappointing

clean room, free parking and nice swimming pool.

the breakfast could have been a bit better and it didn't have many options.

nice little hotel with pool and a garden.

the breakfast is classic mexican food. the pool is good ,the room is pretty good.

parking in the master suite, king size bed & calm

wifi was bad - beds are hard and not confortable - walls are very thin, you can hear the staff

the wifi never worked

the stairs to our room were muddy and very dirty, and so was the area around the pool (the pool water was also

the pool was murky and not clean

the wifi coverage was very good on all levels

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

place, breakfast, hospitality.

pool area is not on the same level as the rest of the hotel

they went out of their way to accommodate early check in, arrange airport transfers, etc

i wanted an authentic mexican breakfast and i feel the hotel offered it

the moment we arrived, we were amazed at the attention to detail from the parking attendant to the concierge,

don't go to the spa that's a real rip off and not worth the money