in early and was given a room at far end of building, noise from ice machine and peoples doing laundry early

cold pool

breakfast was lacking items.

able to connect to the hotels wifi, blow dryer cord had crud all over it, and someone tried to enter our room

good size room - quiet and free parking

laundry machines were out of service

the pool was beautiful and clean and the breakfast was delicious

breakfast was a little lacking, not enough variety of fruit, no breakfast sandwich option and not

pool

staff pool cleanliness

bad feeling going in from the parking lot

clean room, comfortable bed, good wifi, functional ac.

free wifi.

room wasn t very clean at all and i found a hanger on the sidewalk of the parking lot that looked as if someone

no wifi

there was also trash placed outside the laundry room, by a worker, and it remained there overnight, in the

was a small group of younglings hanging out in rear of parking lot drinking beer and smoking

warm pool. quality of breakfast (walnuts, honey, good yogurt)

the hotel was very clean and modern. the breakfast was amazing.

very clean and friendly. breakfast was set up nicely, with good options to pick from.

good laundry facilities, clean property, great location.

we were also told by her to not use the trash can by the laundry -- which we were using to place our trash in

only good note the wifi worked well.

nothing the spa tub was horrible and the room it self was very disgusting and not satisfied

the wifi, the tubs

the pool and hot tub were in working order and very clean

parking lot not plowed

always very clean. staff is always amazing. breakfast is always good.

parking lot well lit

breakfast could have more options but it was still satisfactory.

the room was spacious, had a laundry bag and was very clean

the dryer filter in the laundry room needs the screen repaired .

it was quiet no kids or noise coming from the hallway and waffles for breakfast

the pool area seemed a little small.

the breakfast food didn t agree with me at all. and i was sick later in the morning

was loud next to the laundry room and there was a strange exhaust smell coming through the vents when we arrived

it had was a either net port for laptop and game system in room no port at desk or behind tv only wifi work

the complimentary breakfast and coffee were both very good

were very pleased with this hotel; it was very clean, the rooms were comfortable, and the breakfast was very

the pool was pretty small

some, and i had to go down to the front desk myself and wait for the receptionist to go to the laundry to fetch

good grab & go breakfast, spacious room, great location.

modern, comfortable, fitness room, pool, quiet

also no pool towels for the kids after they got out of the pool

swimming pool was nice, but small and there were no changing facilities there, which made things a bit

we enjoyed having a couch and a kitchen

there were huge potholes in the parking lot.

pet friendly

breakfast was above average for hotels

slowly - stand in water when showering, reading lamp broken off with exposed wire - dangerous for kids, master

machines didn t work laundry room filthy, breakfast was a joke, juice machine didn t work, toaster didn

i really like the staff. i like the breakfast. the bed was comfortable.

pet friendly and comfortable bed

trash all over the lawn and parking lot

no pool or hot tub no working no exercise room

smelled like sour laundry

last visitor) there were not enough face towels and we were told they only had one person to do laundry

we had to ask for linen bc they were so short on staffing that they were behind on laundry!

air conditioning in the elevator, stairs or hallways ice machine out of order laundry rm locked hot tub out of

the space. the laundry room.

hot breakfast options that vary somewhat each day (no additional charge), 24 hour market, laundry facility, kind

breakfast was nice but a few items had run out and were not replaced. good selection.

small pool

pool is a little small. a hot tub would be nice to have also.

wifi cold asl when u first walk in couches were hard but im really just saying this to fulfill the

were spacious, facilities were good (pool and laundry), and the the rooms were in good condition

we used the pool, fitness center and laundry and everything was just spot on

dog friendly, very comfortable beds, laundry on site, spacious rooms.

no issues. clean nice staff good breakfast nice interior design

no pool no gym computer was down yet rooms were no cheaper

like the rustic aesthetic to it along with the facilities - pools, fitness room, house keeping - they offer

my rooms back door to parking lot didn t work log by a hardly worked

my family enjoyed the pool

curtains don t close all the way so people can see you from the parking lot

the breakfast could use some help.

the bed was comfortable. breakfast was good and had lots of choices. laundry room for guests.

pool was cold whirlpool was being cleaned so was able to use. very disappointed.

the kids had a blast in the pool and hot tub and we had a good breakfast.

facility is modern, clean, located near shopping malls. breakfast extensive.

they offered to give us a new room, but the kids were already in their pjs ready for bed, so we thought

4- gust laundry was helpful specially after beach visit

covid kinda ruined the breakfast and room cleaning but that is not the hotels fault.

the kids loved the pool it was very clean

no cameras in back parking lot area and that s where a lot of guests have to park

game room and pool were awesome

hot tub, laundry room

you guys need to upgrade that and have at least 2 floors with access to the laundry

i didn't know you had to pay for wifi

pool, game room and the bar was perfect

very fun place to stay with or with kids

guest laundry not available yet but will be when renovation complete. otherwise all was great.

i inquired about the guest laundry the second day we were there the desk clerk told me it was at the top of

the guest laundry was clean and convenient

they had a laundry facility as we were there for baseball tournament and had dirty uniforms, but that would

hotel was very clean, very quiet, the breakfast was on time and very good breakfast

i could open the window, laundry facility on site, close to shopping and entertainment

for the money, the refrigerator, the beds were comfortable, free breakfast, the nice shower, the laundry room,

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee

pool no laundry facilities

the laundry room was clean and the cleaning ladies was bleary wonderdul.

also, the pool is a bit small

the location is perfect walking downtown. we love the large parking lot on the property as well.

location from highway, van andel arena and the free parking.

i called room service and they took care of it right away

hotel staff, location, shuttle

the staff was friendly and amenities such as pool and gym were available

beautiful, clean rooms. great breakfast area. friendly front desk staff .

the breakfast was really good, although i wish some of the breakfast items were labeled

clean s as nd very much organized friendly staff great breakfast

pool could have been a little warmer. breakfast a little latter. bed comfort just okay.

pool n spa being closed

room service, restaurant and valet were all fantastic.

the pool and hot tub are in questionable shape. the steam room was closed for maintenance

room service was very slow.

3 kids and 2 adults

it sounds like a laundry room is near by which makes no sense being on the 6th floor

seat cover was loose and became detached the first time it was sat on and i was charged to do laundry with a

areas not so clean, the smell of gas in front lobby and around the laundry room doesn't look like the pics on

no closet! no plastic laundry bag

seeing dirty laundry piled in the hall. that was new. i had not experienced that before.

the bistro) was good although highly priced, swimming pool is ok, gym is tiny but ok, parking and location are

hotels allow adult only access to the pool area, it's a really nice perk to have a nice perk for naturally

wifi was awful

the wait staff at the restaurant and bar were absolutely delightful!

no breakfast for my kids unless i pay

but the hotel s dead bushes, overflowing trash bins and trash in the parking lot make it worse

clean, great breakfast

very very warm inviting environment the people and staff are always so kind and very helpful the breakfast buffet

pool is nice

the breakfast bar was well done

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

the pool had a strong chemical smell so the kids couldnt swim

ability to log on to personal netflix account easily from the tv, pool was shallow so smaller kids could play

rooms, friendly staff, and the breakfast food was exceptional

kids didn't have access to juice in the morning because staff said it was

i didn t see the pool

pool area was small and no hot tub.

staff was very friendly, the breakfast was great, and the room was real clean, and the price was great too

it did not have a hot tub by the pool. the pool was small as well.

this place was spotless and the staff was awesome, the gym is also great.

they had a better gym with bigger dumb bells

s fault but we would ve loved to be able to have breakfast in bed i m sure next time room service will

great location. i wish there were a few dining more options at the hotel for people with kids.

gym is a bit dated

totally bummed out the kids as they woke up early to go swimming before we checked out and couldn’t

bonus to have laundry facility on site too

the breakfast is great and this is one of the few hotels that still offers a full buffet plus room service

the included breakfast was so much better than a standard continental breakfast, and the pool area was beautiful

the breakfast was great

awesome hotel very nice rooms, pool area, happy hour was a notch above the rest

breakfast was a little overpriced for what was offered

and the food at the bar was wonderful, had the shrimp and meatballs

i was promised $24 and charged $29 no free breakfast

we live in nyc so we had no problem walking to restaurants and bars on the other side of the river

nicely updated hotel and rooms, great bar area, fantastic location.

laundry service was broken and only available 1 w/d with a line a mile long every day

also having the laundry readily available

washer, broken dryer, broken gym equipment, broken dishes in room, no quarters for laundry (some hotels now have

hot tub/spa was not working for the duration of my stay, but was the reason i booked my stay

the studio sized accommodation had a full sized kitchen, wonderful and comfortable for 4 people in each studio

competing, nice washer / dryer in basement by pool and gym, free to guests and they even provide laundry soap

cleanliness, friendly staff, good breakfast, and comfortable beds

the breakfast was great and the pool was fantastic

we were afraid there wouldn't be a breakfast because of covid but they have managed to work out a safe way to

maker was a hit with the kids

was fantastic, the bed was comfortable and there is laundry for the guests

no jacuzzi in the pool area.

room was spectacular with great views, the rooftop bar is must see and the staff was world-class

friendly staff, close to everything and great breakfast!

toe nail in the kitchen

no laundry facilities & parking was expensive but it is downtown

no room service

there was no pool for the kids to swim.

need a better selection of food roof top bar for family

the breakfast too expensive the rooftop bar too expensive and way too long of a line to get into but fortunately

no laundry in the facility

there was no laundry facilities

didn't keep up on laundry enough to keep towels available for the pool

the guy that worked the bar was the best

only thing we didn't like was the breakfast

we literally got screamed at and told we were liars and being told we went into a laundry room but we in fact

but the ladies in the laundry room helped out with extra towels and the guy in the morning for quick breakfast

there were always people carrying baskets of laundry to other floors

the laundry carts and room cleaners carts were very old, shabby, and very dirty

there were always people carrying baskets of laundry to other floors

and leaving all night, you can plainly see the prostitutes making deals with others in the parking lot

had to beg for wifi password

bed bugs wifi wasn't enough working hardly any cable channels microwave didn't work

it says online that the place has free wifi and it doesn't not, you pay

the food in the restaurant across the parking lot had very good food at a reasonable price

one staff member wouldn't give me anymore towels as she said that the laundry was closed for the evening but i

pool closed

pleasantly surprised had a full breakfast. rooms quiet. bed was comfortable.

see above-no view from balcony, just parking lot and pavement everywhere you look!

no fitness

the spa tub

the king size spa tub room

spa looked over used or cleaned too often, coating was coming off

wifi was bad

wifi was weak

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

laundry facilities were nice

the tv and wifi worked great

slept in through breakfast because i didn't want to get out of bed

kitchen staff had difficulty keeping food products available for guests

pool was closed.

making sure we had a crib, extra towels, and offering us a late check out

the pool was a little small.

enjoyed the sports bar and grille

parking - easy

would have been nice to have a pool and a bar open for more hours than 4-7.

the gym is sparce

large, modern room. toilet and shower separate from vanity. nice bar with happy hour specials.

the gym was closed

parking was easy and it is located close to everything

the soap dispenser was empty at the laundry and she refused to help with that

other facilities like ice vending machine, guest laundry etc

bathroom had a weird smell, similar to when you leave laundry in the washer too long, but dry it anyway

the room was a good size and very clean. good guest laundry facilities.

the door was propped open so you could see it and what looked like a laundry shoot every

no mini-fridge was an inconvenience as well as no laundry facility which is just crazy for a place this size

parking was a little challenging, but not bad

free parking outside close to building

the hotel does not provide breakfast, and it wasn't easy to locate the gym.

once we parked in the free parking lot we didn't need the car until we departed

our room was next to the laundry room and it was noisy all night long.

they could use a change machine for the laundry room.

the dryer in the laundry room. didn't dry clothes. had to run it twice to get dry.

had a smell that seemed to be covered up with air freshener/laundry products

room was clean and parking was easy.

what i don't like was that no coin for the laundry. what hotel doesn't have coin for laundry!!!

quiet and tons of parking

swimming pool is great

was a pool party and the kids were splashing in the hot tub

the gym was a little hard to find at first but was conveniently located near the pool

parking was good and the hotel is located very close by other restaurants and stores

view was ok i saw outdoor seating available and the parking

pool hot tub. the facility was clean and friendly.

smelled like cigarettes and i payed for a spa room that i could not use because there was no hot water

breakfast was hot and delicious

location to freeway and town, laundry on site, window seat is cute

laundry room could being bigger just one washer and one dryer was poor the complimentary breakfast

the breakfast was good, the hours great. the laundry room was good,

guest laundry was reasonably priced and worked well

hard to open while handling a pet, the pet s things (bed, food), and your own luggage especially when you

laundry

fitness center was very nicely equipped

the kitchen area in the room had everything that we needed and more

room was not vacuumed, it was a room that have pets which was fine because i had my pet, but keep it up it

the staff were very nice and the rooms were great. loved the kitchenette.

laundry was one washer, one dryer 5

i loved the guest laundry! also the staff were super friendly and helpful!

they had a nice washer and dryer for me to do laundry.

there's a pool, guest laundry, and never had a bedbug ever

was super small and the beds were old spring mattress needs onsite laundry and vending

the breakfast should have been better. there is no laundry service.

it didn t have laundry facilities

all things maybe the pool could of been a little warmer

finally a pool that was working and clean. this hotel was clean and had everything we needed.

wifi did not work well door keys would not work for getting in from outside parking lot.

not like that there was no laundry facility for guests who wanted to go swimming

no laundry no breakfast no coffee anvil

no laundry facilities.

was a random tweaker in the parking lot yelling about something

staff very friendly. enjoyed elevator access straight into parking lot.

there were vending machines and laundry

also, we shared this wait w/ the laundry staff because we were in their space

the kids had plenty of fun and enjoyed the stay

they had parking

in room: no creamers/sweeteners for the coffee. breakfast: dried out

was nice to have a kitchenette and laundry available.

they didn t have pet in room signs but the young lady that checked us in was kind enough to create something

the pool was closed and no discount was given for this

kitchen was well equipped

had a bar staff were very friendly and accommodating

the laundry machine could have been cleaner.

i enjoyed that fact we were able to use the pool

wifi was really good compared to some places

wifi

didn't use the pool area was clean and convenient as well as breakfast area clean and convenient

easy access to room and laundry facilities

didn't stay for breakfast as we had a 10

friendly, helpful staff. excellent breakfast

maybe warmer water in the pool

wifi doesn't work well

breakfast could of had a little more variety but it was good, eggs & waffles

breakfast was good

close to the tanger outlet and the gun lake casino

breakfast was only served until 9am weekdays which we were not told about upon checking in

close to the highway and casino, which we went to after the reunion

the breakfast was wonderful and the hotel was clean

thanks for having the fitness center operational

very kind hotel staff, clean, and great breakfast!

kids enjoyed the pool. room was spacious and large enough.

the breakfast, pool, hot-tub

ladies at the checkin desk were extremely helpful about laundry services, parking and recommendations for our

accessible, nice pool, laundry room available and breakfast items all individually wrapped for covid precaution

to use the laundry facilities, and needed to use an app that required a minimum of ten dollars for use

i loved the military displays on the pool level & my friend thought the game room was so cool, laundry facilities

coin laundry, arcade, indoor pool were the surprises.

the rooms are very spacious and free laundry

the pool, fire pit, grills and laundry are a plus

laundry, kitchenette, and full size fridge also the grills outside

laundry facilities were great

free guest laundry with 5 front loading machines and dryers. nice restaurant close by.

it was well kept. clean room. close to a ton of stores. has a pool. breakfast was really good.

we were there with 2 kids and even saw many other families with children and yet our room was quiet and the

breakfast was great.

were unable to use the pool area, the room seemed too small and the chemical smell was overpowering making it

breakfast was great. location was perfect for what we needed. had lots of business around us.

there's a laundry facility on st as well as a pool and spa

came there at 9pm in the parking lot was nearly full

disappointed swimming pool was closed on sunday

parking on second day

jenna was amazing and hooked us up with an early check in

when i called to check up on the status of the laundry i was told not to call anymore & that they would get

pet frirndly.

told there would be pet fee, but when i arrived, i was told the fee for 2 days was $150 non-refundable

wifi was not a very strong connection to work or have my son play his video games

no wifi

laundry room is located right at entrance spewing heat into tiny lobby

the shower curtain ws held up by laundry clothespins and the window was broken

laundry by front door

older facility and carpets needed cleaning, but pet friendly facilities are very limited.

there was a fight in the parking lot

dryer needs work took two hours drynone load laundry!

so the entrance and the laundry area had a very strong smell

it was nice to have laundry facilities on property

the hotel was inexpensive and close to shopping. the hotel had laundry facilities available.

102 is a king size bed but there is some type of machine either a big ice machine or the laundry room nearby

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a

beds were hard, the water was barely warm, found a drug needle on the ground in laundry room, breakfast was

laundry facilities were out of order and our keys stopped working several times

nice place to stay and my dog ud83dudc15 also loved it the laundry mate was a plus at no extra cost gym was nice

the free laundry machines and mini gym were a bonus

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

didn't bring fresh towels were we requested, didn't change the garbage that was full in the kitchen and the

the kitchen was well organized and i liked that everything had been put in the dishwasher so we were

bed was comfy, the room came with dishes and a whole mini kitchen

pool & hot tub

location and the breakfast.

the swimming pool is small, there s no floating or swimming vest for kids

kids knocking on the doors playing

outdated & always saw 2 shady looking characters hanging out in older cars in parking lot everytime i went

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

dirty out dated old no change machine for laundry was charged 2x

we called for the free airport shuttle

the parking lot was next to a lot that our pet could run

free shuttle ride to the airport. ac worked great.

the noise from the laundry room next to our room (219).

also, they couldn t make change at the desk or have a quarters machine for the laundry

they didn't have a change machine nor did they carry change for laundry or vending

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

clean room, large tv with lots of channels, clean laundry room, outside seating.