hope you have self service laundry area.

room next to ice machine & laundry guy who smoked weed outside our room

staff, good breakfast, quiet, good wifi and tv, nice pool, convenient to where we wanted to go

three were 3 adults and 2 small children so the little kitchen with the sitting area gave us extra space

wasnt a whole lot of parking, but we were ok with the parking spot we got behind the hotel

there isn't a laundry room.

the breakfast was not good. runny pancake batter, no juice available

good location, clean, friendly staff, good security in parking area

i loved the gym facilities!

the kids were looking forward to that

laundry available

laundry room and workout room was in poor shape and care. garbage cans over flowing all week.

didn t like the fact that i was on able to use the laundry the entire time that i was there which was just

it would have been nice to have a dish towel in the kitchen.

very clean, full kitchen and living room, very comfy king bed

no guest laundry, but the employee washed my kid s jersey for free

there is no guest laundry and nothing close by

no laundry

and laundry facilities were not open

and laundry room wasn't working, no one will tell you until you book the room

i didn't like that they didn't have a laundry room.

pool was closed for season in july

there was not a selection for breakfast

great pool

the parking area was mostly gravel

pool was cold... lol

kids above us jumping all over the bed and rooms and running in the halls till 5:30 in the

nice pool and rooms. great for the price.

comfortable bed. enjoyed the pool. great restaurants nearby. walked around lake norman.

there was a basketball tournament near by and a bunch of kids were there

laundry self serve facilities was not allowed to use due to risk of freezing pipes with no other

quick and easy check in. love the on-site laundry and breakfast goes until 930!

breakfast was good location was great

suite was ok but the first room was s smoking room which was requested

the location was excellent! breakfast was good! staff were very friendly!

laundry was broken, so could not wash clothes during my extended stay

choices for breakfast was very, very good

it seemed a little older, then others, but still a good value. very limited parking

no elevator or pool for 4 days

the parking could have been better

they had a guest laundry which was so helpful as we needed to do washing excellent restaurant within walking

room was larger than expected and included a kitchenette. everything was fresh and new looking.

we requested an early check in since we had to pick up the baby by 10

it is pet friendly. we did not bring our dog, but initially planned to.

gym was very small the breakfast area was very poorly laid out and frustrating/ very few seats

pool was perfect, even had toys for the kids

room was great , breakfast was wonderful and the staff was very friendly and helpful

dinner was very good. casey the bar supervisor was excellent.

floor was a pleasure food was delicious although we did not have a car, we appreciate the free parking

the hospitality was exceptional and the parking garage below the building was a nice addition.

laundry room

the person above me walked arounduntil midnight and woke me again at 3, i was next to the laundry room i think

chose it because it had laundry facilities. rooms were clean

laundry area was also well kept

laundry room was out of commission during my stay so i didn t get to use the facility

laundry room was clean with $1

amenities , breakfast, pool,wifi etc in

amenities , breakfast, pool,wifi etc in

nice & clean. great breakfast and kids enjoyed the pool

only thing i didn t like was the grab and go breakfast

room very clean very quiet very nice staff dog friendly with grassy area self laundry functional and clean gym

only thing i would recommend is having a laundry app that you can use to pay for the laundry verses having to

kids knocking on my door at like 1 in the morning and people above i could hear their every move,

clean and up-to-date. pet friendly. good breakfast and convenient location.

free breakfast. room is spacious and nice. great service

laundry was broke down also

no pool,laundry or bar

hot water, bar was closed, pool was drained, laundry room was closed, curtains were stained with clumps of dried

indoor pool was closed, there was no on-site laundry, and the room was not what it looked like in the picture

love the pool and hot tub. great breakfast

no apologies, just took it and put it in the laundry room

the laundry room and gym that was awsome

the breakfast was good. i liked that i was able to get my laundry taken care of.

clean. nice big room. big truck parking on street close to hotel. pay laundry in facility.

clean, room is spacious. staff is friendly. doing a load of laundry was only $2.50.

the heater/ac unit is quite noisy, and the laundry area is very noisy too

week in advance to advise that we had an allergy issue with smoke and to ensure that we got a non-smoking room

very pet friendly with a nice dog area

$20 pet fee not disclosed on booking.com website

put in a pet friendly room that smelled, and had dogs barking in adjoining room

we were close to laundry room and ice machine. it was very loud late at night.

are somewhat hard, and the front desk was out of plastic bags for dirty laundry - small potatoes in the scheme

nice kitchenette ,loved the free laundry service

outdated rooms, and only 1 set of laundry machines for an entire large hotel

no bag for dirty laundry in closet.

the kids enjoyed the pool, but said the sofa bed was uncomfortable.

it had everything from a bar to a resturant to a pool it was perfect!

parking was not great.

lighting in the parking lot

only negative thing was the bar very, very limited on what could be offered as far as adult beverages

very early the next morning, several housekeepers were congregating at an obvious storage/linen laundry closet

no big deal for me but my kids look forward to

the pool was a nice size but didnt get in bc the water was very murky

pet friendly hotel. convenient to highway and to food near by. breakfast included.

no wifi. computers were down. tv was new with no instructions to use. staff was very helpful.

was great except i bought a little box of laundry soap in the marketplace located at the front of the lobby and

i finally had to call the hotel and the guy answered, said he was doing laundry and couldn't hear the buzzer

pet fee for a not so nice room and non refundable highly disappointed

little pricey--$144 plus $50 charge for our pet--is kind of crazy for a courtyard in north carolina

hotel should base the pet fee on the weight/size of your pet.

no laundry

pool or laundry like the tru hilton in florence sc we were disappointed

suspicious activities in parking lot

the staff was great! rooms were clean. great breakfast and area to sit and visit.

breakfast wasn't great but okay

teenage son and nephew had such a great time in the lounge lobby /gym/ pool area , all open 24 hrs

breakfast, small rooms for king size bed, and bed too soft which for some might feel great but that

microwave in the rooms is terrible when you have kids and they want something quick

the shower area offers no privacy if you are traveling with others or kids, as it is an open concept

pool and bar is awesome

no coffee pot or pans to cook with in kitchen, until we asked for them

there was screaming and shouting with people doing drugs in the parking lot

comfy room and well-lit parking lot

i really liked that the pool is cleaned very well in the morning by a hotel employee

breakfast was good

carpet was extremely old & worn

under renovation and pool was closed. staff wasn t very friendly.

no breakfast. i guess they didn't show up for the shift.

was under construction and the pool was closed, and some sections were tented, but you had to walk through them

if covid 19 hadn t happen would have love to enjoyed the pool

great hotel - breakfast was great!

would have liked to be able to use the pool, the gate hadn't arrived is my understanding and therefore they had

lot of wasps near and around the pool

very loud little kids, music pounding

well-lit parking lot. clean, quiet and comfortable room. breakfast was adequate.

our canadian dollar lol pool was closed.

may want to speak with laundry personnel or get new towels

laundry

mainly my room the room was near ice machine and the laundry area, it was very noisy

the hall smelled from laundry room. everything needed updating.

parking lot, the entrance was difficult to get to, the bed was uncomfortable, the pool was

the breakfast options were great!

we never use the kitchen but love having the extra counter space

the hot breakfast was more extensive than i expected

super clean , comfortable, great customer service, great breakfast, they even have a nice indoor pool seriously

great breakfast and coffee. loved the rooms. hotel lobby was great.

no laundry for guests

friendly helpful staff, nice rooms, nice breakfast.

parking was tight

the breakfast area was small.

excellent breakfast

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

parking was easy, and plenty of handicapped parking

i didn’t like that the stairs where not close to pool or the middle section of the rooms

breakfast choices were very limited; they had oatmeal packets, bread, and a couple of bagels

will the breakfast can be better, they can add a lot more to anything..

there was no internet, no laundry, no fitness room

the laundry setup could use some improvements, but it s not a major problem.

it offered a good breakfast including hot items and waffles

checked in late evening upon entering i was greeted by andy, very nice and sociable, explained pet policy and

allow smoking in some rooms, smell permeates 1st floor

as i recall this staff member had to stop laundry and be pulled into making eggs

having a hot breakfast was nice and so was having a laundry room

outside was good, nice pool, clean property & it felt safe enough, rooms were basic but clean, breakfast is

clean rooms, pet friendly, continental breakfast very good, pet friendly restaurant next door

clean, breakfast, close to where we were going. good value

shopping or restaurants near hotel, outlets not working in the bathroom, no restaurant or guest laundry room,

staff was extremely nice. room was clean and comfortable. breakfast was great!

the breakfast was great

pool was closed,cleaning rooms only if you requested,and no breakfast

the hotel is also right beside the interstate so it's very loud when you're in the pool

ample parking

location, room size (one bedroom king), pet friendly with great walking areas, hot breakfast,

the continental breakfast was great

very friendly and accommodating staff. the room was very spacious. the breakfast was very good.

breakfast food choices could have had a bit more variety day to day

nice, clean pool

tight parking situation for trucks with trailers

the breakfast was great!! hate we didn t have time to enjoy the pool.

even the breakfast room was nicely equipped, nice, good coffee

parking places were tight, and the lot was crowded.

on the couch in the front entryway, cleaning staff not wearing gloves while carrying dirty laundry to their

button was broken to go down so i rode up and then pushed down, i reported it to a lady in the laundry room, no

no laundry room for guest

needed to wash some laundry but their machine was in need of being serviced, but i can't attribute that to the

light down by laundry was not working, was dark at night

door to enter on wrong side slow toilet needed more flushes to clear toilet too low and small laundry dryer

small hotel sizeand three floors was easy to get to room quickly, easy close and plenty of parking

no breakfast. the kitchen was not open yet

the grab bar was too far away

my only concern was that the pool was closed.

staff, cleanliness, updated look, on site laundry

the only thing was the restaurant was closed so no bar and no breakfast

pool was closed due to clorine shortage and restaurant closed due to covid.

small room, staff were rude, pool was closed, bar was closed

the pool and gym were still shutdown.

the outside grill area the laundry the fact that it has a kitchenette in each room

location and surprised laundry use was free during pandemic.

kitchen area was furnished with basic supplies, on site laundry was at no charge to guests, common areas were

weekly housekeeping but there are laundry facilities, and you can get new towels whenever you want

workable kitchen

that the pool,laundry room,and fitness room were out of order.

with the laundry and dryer

laundry facilities weren't working when we stayed

ice maker or laundry on the floor we stayed on

my room was right across from the laundry room so the people working were very loud.

laundry room etc

necessary amenities (kitchenette with full refrigerator, stove top, coffee maker and microwave,), laundry

we were originally placed in a ground floor room, facing the parking lot

parking lot entrance not completed

room with kitchenette, super clean and friendly staff

in the lobby and breakfast area not to mention all the noise from people going in and out of the laundry room

was pet friendly, and we needed a place that had wi-fi that was close to our area that was hit by

in addition, there were multiple signs in the parking lot to not leave anything in your car overnight for theft

nice size room and it was pet friendly which was convenient

the pool was closed. bathroom sink was clogged and drained slowly

hotel has no laundry facility and on booking it stated that it did

the breakfast was the best i've had at any hotel in the last several years

greeting on our tv were extra little touches that put this hotel over the top, especially for our kids

the kids enjoyed the complimentary cookies too

disappointed that there was a pet charge this time here.

it was quite and the pool was not crowded.. it was very peaceful..

breakfast was limited to hotcakes and cereal only

the breakfast bar was good too

being pet-friendly, i recommend getting rid of carpet in the rooms as they tend to hold odors

the tv, microwave, refrigerator, and the wifi did not work.

attempt to use guest laundry services, only to find that the detergent machine was out of order

that the parking was kind of far away from the main entrance

they were friendly and accomadating for us and our pets. very clean and comfortable.

staff was super accomodating..breakfast was good

was nice to have a nice breakfast instead of a bagged one

the hotel room, lobby, parking lot, and gym were spotless

my kids loved that there was tea and hot chocolate available in the lobby during non-breakfast hours

breakfast over at 9:30

my kids loved that there was tea and hot chocolate available in the lobby during non-breakfast hours

i used the gym in the morning and evening

as for the laundry area, although i did not use it, but i went there for the ice machine, i think that room

not receive room service even though we posted the proper signage on the door

convenience of parking right outside the room

parking at night

were folks out by the parking lot that chose to gather, drink beer and play music

parking lot was narrow but nothing unmanageable.

quick check in, easy parking

smelled clean no shady people in parking felt safe from robbers

stinks of smoke they told me i had booked a smoking room which i believe i didn't i don't smoke

clean. parking.

we had to get a laundry person to assist us

there were so many options for breakfast and it was great

breakfast could have been better with more variety even with covid measures in place.

the room carpet smelled of pet hair next to the bed.

pool facilities looked adequate but pool was under repair

the laundry room could be a little bit cleaner but i am not complaining

put me next to equipment room and across from laundry when hotel was not

at all the pillows were worn out flat this hotel need to do some major upgrades and besides the laundry room

they need a laundry room for every floor

well lit and plenty of parking

i ve witnessed employees allow certain people to use laundry facilities which isn t allowed

no breakfast cause of virus and pool not open due to virus and no laundry facility's here

was abandoned stroller, chairs, laundry hampers and such in back parking lot and side lot a bunch of people

i wish they had laundry services at the hotel.

run out of towels, small fridge, no on site laundry, no back up generator if power goes out.

the kitchen area was amazing

last but not least there was a wig that was in the parking lot of the hotel for 4 days

2) the kitchen doesn't come with any pots or iron

kitchen pipe clocked & waited for 3 days to fix & when we ask staff they if you want walk out

not only that it was a food item left in freezer and two big bags of trash/clothes left under the kitchen sink

on top of that the room, laundry, and even parking was perfect

didn't have laundry powder available to purchase for their laundry machines

only thing i didn't like that was i forgot to pack a bathing suit to go for a swim in the pool.

ample parking

nice hot breakfast and seating area

bed was hard and the room was next to the laundry room, noisy!!

our room was directly across hall from laundry!!!

used the laundry

laundry room venting machine had thing in wrong slots still after three day being told

nice breakfast with a good bit of variety

not enough people in housekeeping to get the laundry cleaned and back on the beds

the staff was courteous and the pool was great

pool room was cold as well as the water

the facilities were clean. the gym and pool areas were nice.

location was great. pool was good.

breakfast was great! selection was perfect!

plenty of free parking

free parking, free breakfast, and great staff!

the breakfast was great

my kids liked the waffles the best

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

everyone was friendly, and the hot breakfast was a plus.....

breakfast could have been better, key kept not working

the property was clean and had breakfast and room was spacious and had living room separately

is not a lot of parking and we found near by restaurant customers taking the parking spaces

very clean room and facilities gym is tiny but has machines

it was clean, breakfast was good and the dinner they provided on property was good as well

breakfast was hot and coffee was good

the hotel was clean, the staff was friendly and the breakfast was decent.

breakfast was great and the kitchen staff even better

also love the fact that it had a laundry facility for the guests

not enough parking spaces. i could hear traffic noise in my room.

room, gym, dining area and hotel as a whole was very clean and orderly

breakfast was good!

staff, we were allowed to early check in & we got a 1st floor room. that was helpful.

everything including the pool and laundry room.

laundry roomcost a little to much.

we could hear every door shut and the laundry room 4 rooms down the whole time

staff very nice ...good location ....perfect fit laundry room big plus

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

the kids enjoyed the pool and running around outside

breakfast, happy hour, rooms, pool, gym

the cafe, gym and spa were closed and breakfast wasn t the usual, but none of this is the hotel s fault

the location and hot breakfast bar were great and convenient

when i called this hotel to ask about my 8wk old puppy they never mentioned a $75 pet fee now that is almost

laundry service, fitness center, snacks and drinks available 24/7

great location. 6 mins away from great wolf lodge.. had a kitchen and indoor pool. a++++

the gym area needs to be cleaned.

pool and basketball court great for the kids

it was very clean and spacious for all the kids we had with us

paying for laundry

loved the breakfast and it was good that they had laundry facilities

laundry facilities

pool closing time

pet friendly, clean, staff was helpful

didn t have any plastic laundry bags

was conveniently located; however there were no complimentary snacks for the kids

parking

pool & bar was closed . no microwave in room

i would like the pool to have been at least six feet, lol