excellent wifi in my room

super super friendly personal. nice breakfast to choose. great showers and beds.

excellent coffee and breakfast. kids would love the pool

excellent coffee and breakfast. kids would love the pool

excellent coffee and breakfast. kids would love the pool

the breakfast was great, location awesome special for nightlife.

perfect breakfast. good location. very nice personnel.

breakfast and dinner were very good. staff were friendly and accommodating.

24hr parking lot security

nice restaurant and delicious breakfast

breakfast was delicious-- enough delicious food for 2 people

e photo at lobby )

wasn't any other breakfast choices and both the hotel and the restaurant in the evening were completely empty

breakfast was served in a large banquet room that only had 4 tables

breakfast was ample, european continental with fruit cheese and cold meat

we were given a flight of beers to try which was fun and enjoyed playing pool

pool and gym pretty good

including large pool, 4 pickleball courts with toucans watching over the play, nature trails, gym, and good

breakfast was sugar cereals and white bread. prefer whole grain bread and maybe some granola

wifi was weak, only cold water in room

breakfast was great and even though it was close to the highway we could not hear any noise

pool was great and the kids enjoyed it

the breakfast was ok, but, the maid was wiping the plates with her hands.

secure parking, pet-friendly, great restaurant with outdoor seating, and delicious breakfast.

there was some construction outside my window and the parking was really crowded.

reasonable laundry service

watching the birds in the morning, watching the sunset from our balcony, to enjoying pineapple at breakfast with

view and breakfast - friendly owner

the breakfast and dinners she prepared for us almost everyday were always excellent

breakfast and dinner were over the top, everything homemade and very delicious

better wifi

parking right in front of the unit

breakfast was also top notch and sitting on the outside patio of the restaurant for breakfast was a

the breakfast was far more than we expected

nice pool area and in just 10 minutes walk is the puma park

laundry is done by each item rather than weight - so not great for large amounts of washing

had an issue with getting my laundry done and it was not done on time and they still charged me and did not say

laundry

the food is tasty and varied and there is an excellent laundry service

view was great, pet friendly, open spaces to walk with your dog, food was good quality with fair prices and the

the breakfast is only one plate per person which is a bit scarce, coffee or juice can t do both

basic breakfast and restaurant

the breakfast was good and the view from the room and restaurant was excelent

wheelchair access to the pool

the location and easy access to the el castillo town, the pool was nice to have to come and relax at the end of

breakfast was ok

we did not swim as the inside pool supposed to be warm but was not (as it needs a lot of time to heat)

breakfast ends at 9:00 (it doesn t matter if you re still hungry) and has only a few options

wifi.

wifi in common area spotty

our laundry was not returned and we had to ask for it

just use the laundry service that the hotel offers

kitchen was able to pack us to go breakfasts on mornings our activities were too early to have the

suite didn t provide any kitchen soap, sponge or towel which made it difficult to clean up after making a

wifi wasn t consistent in the evening which i couldn t figure out why

they have free parking and an extra service for laundry that was very useful

breakfast was good, room is nice, albeit without ac. for monteverde good in terms of pricing.

grounds, spotlessly clean, spacious room (chalet), comfortable beds, good breakfast, 2 friendly cats, helpful

the breakfast was ok, but we expected a little bit better based on the reviews.

they have free parking and an extra service for laundry that was very useful

friendly helpful staff. breakfast was good. hot shower. etc.

everything was perfect. very friendly staff. excellent breakfast.

great room, shower, breakfast, staff, parking and location.

wifi was poor in the room

breakfast included was a lovely treat and you can choose from 4 different options

jose did some laundry for us overnight which was appreciated

the breakfast was delicious and the best we ve ever had while traveling

ease of parking. friendly staff. good breakfast. proximity to santa elena (5-10min walk).

wood buildings, landscaping/gardens, great breakfast, nice staff, convenient location, quiet, comfortable

wifi is weak.

even before we got there she offer us breakfast and laundry service (with extra pay but totally was worth it)

the lady at the reception was super lovely and helped us with laundry and excursions

they washed and dried our laundry daily for a fee of us $5 or $10 depending on the size of the bag

tony helped me evaluate the spanish language junk messages on my phone and helped us get laundry service

she even booked our dinner reservations and managed our laundry service

they also do laundry service which is necessary when hiking the volcanos and forests

staff was not very accommodating, no tours could be organized (due to low season), laundry took very long and

laundry service

any clothing that gets wet, however for the value it is excellent and you can lay a small fee for laundry service

the farmhouse view is phenomenal, no wifi and away from all guests, very peaceful and good for unplugging

really appreciated the laundry

our room was smallish but had everything we needed and we had laundry service provided in a convenient

no proper laundry service

the breakfast was beautiful, food fantastic and overall environment/culture of the property very

the lobby/breakfast area is a separate space with such a contemporary design that makes you feel you are in

everything including booking activities, transport, recommending great places to eat and even laundry

i thought the cost for laundry was a little high at $5 per kilo.

for about 30$ you get a quite and spacious clean room with a great hot shower and a good breakfast

the breakfast was good, and the host was super nice and helpful

the owner makes breakfast every day freshly for you at the time you like

laundry is done very quickly for 10$ per kilos

we also had our laundry done through the hotel - i'm sure we could have gotten a better price if we'd taken it

she helped me book my transportation l, as well helped me do my laundry

garden, good laundry service, excellent breakfast, host did a great job of explaining how to use the hot water

we used their laundry service

the wifi was very bad, barely

all wood, very nice and clean, friendly staff and very good breakfast.

a little but she is very accomodating and helpful and provides great value accomodation and a breakfast is

friendly staff, good breakfast

we were served a delicious, home-cooked breakfast in the morning, too

shower, great breakfast choices, awesome help with tour booking and shuttle services, overnight laundry service

staff were incredibly friendly and helpful with booking tours, leaving luggage, laundry

our host is very nice and informative, helps us with laundry for only$9

easy laundry service

the location was ideal and the hosts gave us great recommendations for restaurants, laundry and more

town,and the best soda in the town la amistad value is the best,you have a common kitchen,laundry service

they provide laundry service, only $3 for 1 kg

amazing pillows!! convenient laundry. very affordable

room size, bathroom, laundry service

room was very clean, there was ample hot water, wifi worked well, staff and other guests were very friendly,

breakfast was the best i had in costa rica

very good hotel with very comfortable room and bed. the breakfast is nice .

the free breakfast was delicious

breakfast was very good, the staff helpful especially ashley

fresh and tasty breakfast

a fan in the room would be great! lower laundry prices

laundry service in the hotel was very expensive

this though - they were so helpful all of the time, from directions and tips to booking trips and laundry

they did all of our laundry (one load) which was critical but it was a bit pricey ($20) rooms were quiet and

laundry service highly appreciated

the staff were friendly and welcoming, and we were able to have our laundry done

breakfast was delicious too

no coffee in room & wifi didn t work

everything was great. nice views, even on a rainy day, comfortable room, good breakfast.

of the rooms don't have wifi, some have bad signal

great laundry service

location quick laundry service big room

and cleaning staff were very very helpful and the speed of the laundry was incredible

laundry services were fantastic

laundry available

had laundry done and was told 24$ in total which would equate to around 16,000 colones (based on the

also laundry service available for a reasonable price

it is a bit rustic. it would have been great to have laundry facilities due to the rain there.

they also handled our laundry for us

sofia and her parents helped us with everything, including help arranging a night tour and laundry services

super friendly staff. gave us access to their kitchen for light use for our children's food.

in main hotel are noisy - ok if an early riser, hear all the kitchen and breakfast activity starting at 6

it is a house with reception, kitchen, breakfast room and rooms all in the same living room

room next to the kitchen area , right next so heard breakfast

very nice staff. owners - older couple, very helpful. good breakfast. clean room. easy parking.

pet friendly, super amigables

had to change our room which had an amazing view as we didn't have any wifi connection to a room with a no view

plenty of parking

no kids menu, and not kids friendly

breakfast was nice; happy hour was great

laundry service couldnt get one of my t shirts clean

we made use of the reasonably priced laundry service - very efficient

good restaurant with a big choice of good wines staff very helpful, the laundry service is fast and the massages

breakfast really good

& pool (ask for the guaro sour at the pool bar from pedro - you won't be disappointed), and the kids loved the

helpful laundry service

used laundry service

laundry performed at your own risk

20 a bag laundry service was really helpful

comfortable and clean.my kids liked it.breakfast watching birds was a highlite

other then that: beautiful location, easy day trip handling, expensive laundry, food outside the compound

and to top it all off, the laundry is extremely expensive (example: 1 sock = $1, 1 sweatshirt = $6, 1 tshirt

the laundry service was good and efficient but a little on the expensive side

they also have parking spaces for cars

to our room we realised that instead of having a garden/mountain view as advertised, we got a parking lot view

we changed rooms, we gave our clothes to the laundry

wifi excellent

hotel design and rooftop bar are beautiful

rooftop bar with sunset view is amazing and barman is cool

breakfast

laundry is expensive

kitchen could do with an update, it is the only thing that aesthetically lets the space down

we cooked our own food and even used the bar b q grill on site

you could hear the bass of the music super late which if we hadn t had our kids we would have been down there

had the family tent which made it so much more enjoyable for our kids

very helpful organising a trip and with sorting out the laundry

location, breakfast

there is a free private parking available

lacks secure parking is only downside and no fan however room remained cool on our nights there

parking available

the poached eggs for breakfast were perfectly done, pancakes were light and fluffy

breakfast! not enough choice and should be more fruit and cereals and pastries available

in any bookings or questions you have small resort feels personal great room and amenities decent breakfast

there is no pool, but the cool temperature of monteverde doesn t require one

breakfast was excellent . other meals average

great job on our laundry ($12)

very helpful in setting up visit and guide to monteverde park, transfer to manuel antonio, and my laundry

our room (room 4, on the first floor) was pretty noisy, as it shares one wall with the kitchen, so we were

there were maybe 4 parking stalls for the facility which were very steep, uneven concrete, and barely off

is a nice place, it's a mountain lodge with all you need, a small kitchen and a counter for breakfast, also a

they even have a laundry service

the laundry service shrunk most of our clothes.

the laundry service is cheaper than in other hotels we stayed

its very quite at night if you have the right neighbours :-) breakfast is ok

i loved the room breakfast delicious. very nice

staff even put up hotel laundry outside my villa window

the parking lot in front of the cabins. spoiled the view a bit.

good parking

wifi works great and the owner is a very nice guy who is very friendly

our room was clean, wifi was great, and water was warm / great water pressure

the first room they gave us was right accross from the laundry room, again staff talking loudly plus the washing

breakfast was very good

the rooms were spacious and there was a playground for the kids

location in a good location, helpful staff clean rooms, delightful gardens, easy parking close to local

breakfast and other meals were excellent

were very accommodating and tried to help/please us - front desk, breakfast servers and bar tender

were very accommodating and tried to help/please us - front desk, breakfast servers and bar tender

parking is devided over four different levels with different road entries

were great, the lodge itself and the views were beautiful, the breakfast was great, the spa was wonderful, and

was great reception and aaron manning breakfast tables were super customer oriented

good breakfast and dinner, view from room

breakfast buffet had fruit, eggs, meat, and was very good

personalized services (5/5): marta's assistance with laundry services at a nominal fee showcases the hotel's

since we traveled in la fortuna before coming here they also helped with quick laundry, dried and folded for

owners - they allowed for a late check-in in the middle of the night after my flight, very quick laundry service

the hotel is new and very good value for money including a very good free breakfast of either tipico, pancakes

breakfast each morning was tasty, & the 6:30 or 9 serving time was appreciated by different members

loved the affordable laundry service and guided tour

the laundry in particular was a bit excessive with a per-item system of ~ $1 per item - we paid 10$ for

i got laundry done and it was ready by checkout the next day which as great

a correct but sober breakfast maybe more fruit?

walking trails wifi clean lots of animals to see very scenic away from the crowds inexpensive restaurant on

wifi is really bad, no connection, the laundry is very expensive

the pool area was nice with comfortable chairs and a decent bar

our kids really enjoyed the pool

spa was relaxing and good massages- although you could gather they were inexperienced

staff was not polite and they had a policy that we were informed only at checkin, that if the kids made noise

owner was helpful in arranging transport and laundry. pleasant stay for the price

limited on site parking

parking was limited and tricky to access due to the front road and the limited space

very limited parking

staff, room and breakfast was great. i had a nice stay.

we used laundry service, which was very good and compared to other places relatively cheap

offered a laundry service which was great

they took care of our laundry and helped book all our activities

super friendly staff, nice place. great breakfast. we enjoyed our stay.

the breakfast was really great and every morning you get something else with a lot of fruits and

large well kept ground with a nice view at sunset. room dated but clean. easy parking.

free breakfast that was outstanding

no wifi in the room, everything else was very good.

the room, bedsheets, and towels were clean, and there is safe parking on the property

two for one cocktails in the bar for happy hour

the bedroom was large but sparsely furnished (no coffee table, no utensils in kitchen, no instructions on how

plus, the open air dining area and bar are a great place to relax and soak up the views after a day of hiking

nice swim up bar and decent workout room

food was incredible from breakfast right through to dinner

the staff was amazing and the included breakfast was delicious - best we have had in costa rica

free parking

the breakfast was delicious too

was very helpful with trying to figure out my shuttle and helped make phone calls

had a nice stay here, friendly helpful staff, good breakfast, good location near the major nature reserves

parking was tight, and mattresses need to be modernized - although still comfortable

beer garden on site, juice bar and yoga it was perfect

liked the breakfast and dinner, certainly one of the top 3 places to eat in the surroundings

breakfast was fresh, filling, and provided a great variety

plus great breakfast

wifi could ve been a little bit better.

nothing to do with kids

there was a gym which was a bonus

gym needs booking in advance, which is great during corona time

gym is a bit dated and restaurant quality could be improved.

kids had a lot of fun in the springs

hotel was not full) & the laundry was way overpriced

staff was wonderful they just need to buy some electric heaters and change there laundry soap!

the perfumed laundry soap and no heaters

kids are not welcome

is why we booked this property- the only thing they did was allow us to use the jacuzzi in the spa but unfortunately

thanks to eisel, the lady managing the place, always ready to help with everything i needed, from laundry, to

the kids loved the pool, which is currently being landscaped

breakfast was simple but adequate - individual plates scrambled eggs, toast, fruit, plantain

breakfast was great

they organised our trips, made effort with our kids to show them the creatures/plants etc of the property and

the laundry service cleaned my white t-shirt s which turned light grey and the fabric lost its

we also had excellent room service

chocolates as it was our wedding anniversary hotel even organised shuttle to monteverde and back breakfast and

breakfast,very friendly and helpful staff, the rooms are comfy and big

it was sent to my room by room service with service charge

they even offer a laundry service which we were grateful for

the food was quite expensive, as well as other services (laundry 4 dollars per kilo)

the cabins were very clean even offered laundry for a fee

there is available laundry service at $4/kg

we also had our laundry done same day for $4/kilo

the host was amazing, she spoke perfect english, helped book taxis, book tours and did our laundry when requested

she is so helpful with tours, booking shuttles, recommendations, and did our laundry

laundry service very efficient and much appreciated after a couple of weeks of travelling

amazing value for your money. shared kitchen lots of parking

parking on site and shop/restaurants in close proximity

room service was not provided on the first and second day and we had to ask twice on the third day

hot shower and parking outside

the pool was totally empty during our stay, and despite this we were directed to it for a swim, by

parking is a bit tricky, specially in our case that we were travelling with a baby

they did not bring the food up to your room for room service

the personnel was very friendly and we had the opportunity to use a laundry service (4 $ per kg) - we were very

the only thing we would have enjoyed is if there was a pool on the premises, at the end of a long day, it would

wifi not working in my room. seemed to be working everywhere else!!

breakfast was a continental style buffet breakfast, with some north american and costa rican items

the breakfast was delicious and hot and individually made. not a buffet.

there were some bleach stains on our clothes after laundry we had done in house

the hotel also offered to do our laundry for free, which is pretty unheard of

bungalow was next to the laundry room, so the transit of cleaning staff and maintenance, made our room feel not

laundry was a dollar an item so we went into town to find service

t ask them to do your laundry

the price for laundry is pretty extreme

there is a swan up pool bar and luis was excellent at bar

no parking available near the room

lovely bar, staff and pools

there was no wifi in the room

paid to have laundry done and it was returned promptly and neatly folded, however both myself and my partner

hilly but you can call reception and golf buggy s take you anywhere, at the drop of a hat - the wifi is

the pool area and wet bar were an oasis and when the rain stopped we saw lots of hummingbirds, wild

recommendation is to add open buffett as an option for breakfast to add more variety

pool and swim up pool spa was amazing yoga and meditation centre were lovely jaranita bar was fun

laundry is very expensive - it s better to bring to la fortuna via $3 uber ride and pay by the

the room was next to laundry room for the whole facility with lots of noise with no view

thought that the property could have a small play center for kids and we did not like that not all the hot

came to this paradise 20 years ago for our honeymoon, and always wanted to come back with our kids

the included breakfast was absolutely delicious

pillow cases and towels he said we had to wait until the next day as there was a problem with the laundry

additionally they offered laundry service for my muddied and wet clothes from rafting

were either not fresh or stored somewhere for a long time (lacked characteristic smell of a fresh laundry),

is nice, the rooms have a nice view, they were spacious and quiet, great parking space, quick laundry service

laundry service onsite was quick and affordable (though i found a bleach spot on a new pair of

also, we found a worm centipede in our dirty laundry bag that we kept on the floor in the corner

laundry service was also exceptional

we were able to do a small laundry, still very expensive but also very helpful

the laundry is really expansive (2$ per article

no i m site laundry service

not working properly and unfortunately we did not figure that out prior to starting a load of laundry, however

the kitchen was well equipped, bathrooms and bedrooms were large, beds were comfortable, and we had a

wifi was not great

good wifi

we were family five with kids and this should be better organized as we paid extra to hotel for service

the laundry service was ridiculously expensive

the laundry was expensive

room was close to the laundry room

will definitely come back again, hoping there's laundry services in the future

small things like no welcome drinks, if you want laundry service you have to take it and collect it yourself,

the laundry service was free of charge and it was very good and quick

of time they could let us know about complimentary laundry and binocular rentals

the free laundry services and mini bar items are a nice touch as well

a few additional things underdelivered: the quality of the food was not exceptional (except the breakfast

pool water was way too hot, but the staff was always ready to change the pipes in order to cool it

loved the laundry service and the hammock on our patio

small touches like free laundry, free snacks at the mini bar make you feel truly welcome at a place that s

the free laundry and free calls gave it a plus

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

great touch to offer free sandwiches ready to go at the breakfast buffet

includes free mini bar and laundry service

breakfast buffet, the walking trails, beautiful flowers, generous staff and for making our

we loved the room with the outdoor shower and private plunge pool on the front porch

great breakfast and friendly staff. the environment is very clean.

spa was amazing

use a washer and dryer on the premises for guests to do own wash instead of having to rely on laundry service

breakfast

the food for room service was subpar. it was cold one time and soggy the other time.

great buffet breakfast!

i wished the rooms had sink and microwave in the kitchen area.

restaurant menus, laundry, ice machines, how and when you could order room service, activities (and what you

guest laundry was a great bonus

of outdoor activities meant plenty of dirty clothes so we were very pleased with the guests laundry room

facilities on site. free laundry. friendly and helpful staff. very organised.

everything (except the coffe capsule in the room and the laundry) was extra

laundry services were ok 5

restaurants require you to pre book as does yoga and the gym

luckily, an employee came across the small parking lot to find us and say that the lady cleaning our room had

rooms, friendly staff, good amenities, great parking spots and food in restaurant was really good, both lunch

great separate kids pool

ladies who served breakfast were friendly, they served a nice breakfast or helped us with some laundry, but

was great-breakfast was delightful, -they cleaned our rooms and did laundry

dispenser , would again expect slightly higher standard such as shampoo also to be included -no laundry service

the pool was nice and is fed by natural hot springs

weak wifi

providing a very reasonably priced laundry they required you to drop and collect the items from reception

besides the three heavenly hot springs to soak in there hot tubs as well as a swimming pool

the breakfast was a good start to the day and the staff were exceptionally helpful in making

little village hotel, with multiple hot springs and also normal swimming pool

loved the hot springs that we enjoyed both in the morning before our delicious complimentary breakfast and

there is no laundry on site which was very annoying

tt had no laundry service

good buffet breakfast even cooked fresh pancakes for the kids who had tired of gallo pinto

beautiful setting, very private, each of the different pools felt like a secluded oasis!

their rooftop coffee bar was delicious and the view of the volcano was breathtaking

laundry service was as expected in a 5* hotel, which is in my view too pricey, and per item

free laundry! free international calls! free yoga! breakfast in villa is free!

free breakfast is a full buffet with omelette bar and espresso drinks

most notable were david as concierge, stacy and fabian at the front desk, jose at the pool bar, carlos at the

the food at the lava bar was excellent as well

a little short - no gym and self operated laundry

laundry was very expensive, sliding door in room 231 didn t close or lock fluidly, massages were

taxi into town was quite expensive and laundry took over 24 hours to come back and a lot of

staff was friendly, helpful , a late request for laundry return and they made that happen

they even do room service