the laundry service shrunk most of our clothes.

the laundry service is cheaper than in other hotels we stayed

they even have a laundry service

little tip - plan a day without activities because the pool is very quiet in the mornings as everyone is away

early check in so that our 3 year old could have a nap was so appreciated

the staff were friendly and welcoming, and we were able to have our laundry done

pool was a nice add on

my kids were afraid , hence we decided to go to the junior suite which was better lit and a little

breakfast nice

the parking is on the grass and muddy area

laundry service

staff was not very accommodating, no tours could be organized (due to low season), laundry took very long and

any clothing that gets wet, however for the value it is excellent and you can lay a small fee for laundry service

they also do laundry service which is necessary when hiking the volcanos and forests

excellent spa facilities

the pool deck needs pressure washing badly, the closed pool bar needs complete renovation as it is missing

the staff was nice, the breakfast was good

beautiful view of volcano and lake. comfortable room and beds. delicious breakfast.

location: besides, other than the view & pool area, there is absolutely nothing to do there

hotel offers almost no amenities, there are too many steps to get to the restaurant, and the parking lot is

wifi in common area spotty

breakfast ends at 9:00 (it doesn t matter if you re still hungry) and has only a few options

we did not swim as the inside pool supposed to be warm but was not (as it needs a lot of time to heat)

breakfast was ok

nothing, maybe some seating down by the fish pool would be good fir bird watching

the food is tasty and varied and there is an excellent laundry service

laundry is done by each item rather than weight - so not great for large amounts of washing

had an issue with getting my laundry done and it was not done on time and they still charged me and did not say

laundry

the peomised garden view bur we only saw the parking lot

our laundry was not returned and we had to ask for it

just use the laundry service that the hotel offers

lush jungle the lovely and incredibly helpful staff the incredible views the accommodating kitchen the

swim up bar midday to mid afternoon is the best time because after that time it s basically a kids pool

they took the drinks off the bill and the staff was super nice but whatever is happening in the kitchen needs

spa is 5min walk down the road - they offer a shuttle service but walking is okay, wish was better

the bar in the swimming pool was not our favorite spot to hangout as it was a little bit too

charged us for kids, even though we had previously booked including our kids

location, quality of service, room and landscape, parking, thermal resort, sits surrounding.

are at the pool

the laundry service cleaned my white t-shirt s which turned light grey and the fabric lost its

excellent, dinner in two locations - pool location was very good

good breakfast, spa was nice, pool was great for kids and adults, and not crowded

wifi was really bad and the food was average

we enjoyed eating by the pool and room service was also very good

thanks to eisel, the lady managing the place, always ready to help with everything i needed, from laundry, to

breakfast was great

got the room with kitchen- very nice

they were so kind and the kids enjoyed the pool and the beautiful

they were so kind and the kids enjoyed the pool and the beautiful

great location with beautiful views. very helpful staff. excellent breakfast options.

the breakfast was repetitive every day but there were three options to pick from

breakfast was perfect

breakfast was amazing

wifi was almost like we didn't have it

grounds, lovely staff, wonderful hike on the property, nice rooms and beds, nice pool area, delicious breakfast

lovely restaurant setting and pool area

very good spa service and better priced than other places in the area

service was excellent and food choices at breakfast were

perfect room service and a delicious wood fired oven-baked pizza

dispenser , would again expect slightly higher standard such as shampoo also to be included -no laundry service

was great-breakfast was delightful, -they cleaned our rooms and did laundry

ladies who served breakfast were friendly, they served a nice breakfast or helped us with some laundry, but

great quiet area not far out of town, room was clean, hot spring pool was nice and warm, the view was amazing

very hard to see around when backing vehicle , no parking lot lights

ac and wifi did not work. musty smelling and ants everywhere.

the room was big and had a great view to the volcan ud83cudf0b good breakfast decent wifi

wifi was non existent; room over head light must have a wiring issue as would not come on the first

hot shower and parking outside

bridges), beautiful view of the arenal volcano from the bed, spacious and clean cabins, good breakfast, choice

will definitely come back again, hoping there's laundry services in the future

would appreciate some sort of laundry line in the bathroom or on patio to dry swimsuits

room was close to the laundry room

the laundry service was ridiculously expensive

the cost of the laundry service. we ended up going into town for a much better price.

the personnel was very friendly and we had the opportunity to use a laundry service (4 $ per kg) - we were very

strong wifi in the room

we could sometimes hear the train. rooms were small but yet cozy. not much room for parking.

the air conditioning worked perfectly, hot water was reliable, and daily room service kept everything spotless

access and parking is great

bungalow was next to the laundry room, so the transit of cleaning staff and maintenance, made our room feel not

the hotel also offered to do our laundry for free, which is pretty unheard of

there were some bleach stains on our clothes after laundry we had done in house

laundry was a dollar an item so we went into town to find service

t ask them to do your laundry

there is no laundry on site which was very annoying

tt had no laundry service

all the rooms face the pools, so the noise is inevitable as lots of kids are there as are younger adults enjoying

expensive (value for money wise) but that s typical for the entire country - rather small parking onsite -

the staff always went above and beyond and the spa was a dream

providing a very reasonably priced laundry they required you to drop and collect the items from reception

the hotel is well located only a few minutes drive from town and there is convenient parking onsite

the spa was exceptional and very relaxing, but a bit

great place to stay with kids as they have a farm where children can get involved if they want to

breakfast and in-room coffee could be better given the abundance of delicious costa rican coffee

paid to have laundry done and it was returned promptly and neatly folded, however both myself and my partner

definitiy check out the easy hiking trail and the on site gym

pool and swim up pool spa was amazing yoga and meditation centre were lovely jaranita bar was fun breakfast was

there is also whirpool and small teras when you can relax

pool and swim up pool spa was amazing yoga and meditation centre were lovely jaranita bar was fun

laundry service was as expected in a 5* hotel, which is in my view too pricey, and per item

free laundry! free international calls! free yoga! breakfast in villa is free!

the fact that the hotel is adults only was also a big plus for us

most notable were david as concierge, stacy and fabian at the front desk, jose at the pool bar, carlos at the

no kids allowed

the price for laundry is pretty extreme

hot natural pools, nice spa, the views from the volcano, great breakfast and staff was super

need more restrooms where the bar and the ponds are.

and without restaurations very noisy the parking was always full they say that they wanted to open and get

price for food after the breakfast was pretty high for the quality

good laundry service for 2000 colones per dry kilo

location, swimming pool, food - all excellent

good breakfast and nice pool area

people were really nice, two rooms close but separated good with the kids

pool a few steps away

price too high for what we expected. no accessible laundry facility.

not too far of a walk for young adults or older kids to town

wifi was good

wifi has issues as well and the smart tv didn t work so it was just basic cable only

there s two jacuzzi pools and a pool

not working properly and unfortunately we did not figure that out prior to starting a load of laundry, however

pool is much smaller than it looks like on the pictures

the kitchen was well equipped, bathrooms and bedrooms were large, beds were comfortable, and we had a

good breakfast and very good food for lunch and dinner

it is a kids' pool

laundry service was quite pricey at $7/kg

towels & some blankets had a musty odor freshening up laundry would improve the experience

issue was we paid for laundry service and clothes were delivered back still damp

used the laundry service, which was very expensive and not good

only accepts cash and they no longer offer breakfast or laundry services

communal kitchen and seating areas, pool and access to laundry service were all bonus points

there is the laundry room available for guests

also the lounge, common kitchen and laundry was useful and nice

i love that they have free parking and laundry

the place has excellent facilities, including a shared kitchen and laundry area

the room was next to laundry room for the whole facility with lots of noise with no view

laundry is very expensive - it s better to bring to la fortuna via $3 uber ride and pay by the

kids love to explore surroundings and thermal pools

there is even a swim up bar next to the pool and hotsprings

gym opening at 10 am a bit too late and gym lack ing mats, free weights more than 15 lbs and other

pillow cases and towels he said we had to wait until the next day as there was a problem with the laundry

laundry service onsite was quick and affordable (though i found a bleach spot on a new pair of

is nice, the rooms have a nice view, they were spacious and quiet, great parking space, quick laundry service

were either not fresh or stored somewhere for a long time (lacked characteristic smell of a fresh laundry),

additionally they offered laundry service for my muddied and wet clothes from rafting

the laundry is really expansive (2$ per article

we were able to do a small laundry, still very expensive but also very helpful

also, we found a worm centipede in our dirty laundry bag that we kept on the floor in the corner

laundry service was also exceptional

no i m site laundry service

laundry services were quick and efficient with shirts nicely folded

the windows in the second floor rooms there's not a secure, it could be dangerous for small kids, they could

great location, great breakfast, great staff

breakfast at the adjacent restaurant was consistently of a high standard altogether very good value

parking was provided as was free wifi which worked well

they also helped with tours and also laundry

spa and rooms

before leaving, would be excellent especially with children, our guide was quite good with the kids on the tour

good property to stay at. kids has fun at the pool. massage was good as well.

our bed was super creaky but after we mentioned it to staff, they offered a free spa session (it was great)

loved the laundry service and the hammock on our patio

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

small touches like free laundry, free snacks at the mini bar make you feel truly welcome at a place that s

the free laundry and free calls gave it a plus

the staff, property, room, spa, gym, restaurants

includes free mini bar and laundry service

gym could be better and open longer - but that s really not a big deal when you re in a

the spa treatments are excellent

several pool options with luxury cabanas, towels, and sunblock at every corner

the rooms, the grounds, the breakfast and the staff!

the laundry service was free of charge and it was very good and quick

of time they could let us know about complimentary laundry and binocular rentals

the free laundry services and mini bar items are a nice touch as well

the staff was accommodating with early check in and check out as well as other requests, willingness to help

wifi was good as well

laundry services were ok 5

yoga in the spa area was more than enjoyable

the pool area is a lot of fun and the kids enjoyed it immensely the staff was very friendly and we had a great

the pool area is a lot of fun and the kids enjoyed it immensely the staff was very friendly and we had a great

luckily, an employee came across the small parking lot to find us and say that the lady cleaning our room had

use a washer and dryer on the premises for guests to do own wash instead of having to rely on laundry service

location, beautiful facility & grounds, excellent breakfast, good wifi in lobby &

go for the bungalow with private pool and view of the volcano

spa procedures are not advertised appropriately

excellent location, friendly staff, great pool with poolside service.

good value laundry service

there is a laundry service for 2,000 crc per kilo

amazing breakfast as well

wifi was adequate but not fast. the room was not well-lit.

the pool area was relaxed and a nice place to hang out with our group

laundry was very expensive, sliding door in room 231 didn t close or lock fluidly, massages were

staff was friendly, helpful , a late request for laundry return and they made that happen

a little short - no gym and self operated laundry

taxi into town was quite expensive and laundry took over 24 hours to come back and a lot of

a lot to do in the premises, beautiful nature, great breakfast, nice pools and hot springs.

they do your laundry for a great price and the staff was incredibly

we didnt eat breakfast there or did our laundry cause there are plenty of cheaper options ins la fortuna

the laundry service was good but pretty pricey at $5/kg

lodges are very spacious and have an amazing view on the rain forest - staff was helpful, laundry is very fast

laundry service inexpensive and done in 2 hours, which was great as we were travelling for a month

laundry

reception happy to book activities and arrange laundry for you but we found at a slight premium so went into

think if someone left all their laundry soggy and damp for days

staff, was mostly friendly, but could never answer my questions regarding local transportation, laundry service

towels smell a bit gross like laundry you left wet for way too long before drying it

we used all the facilities including the laundry service

nice plunge pool, helpful staff and good laundry service

there was noise of the laundry room behind our room

the hotel offered overnight laundry service at a reasonable price

wifi is slow and not very stable

breakfast you can choose

the breakfast was also great and a very nice touch each morning

breakfast was not included.

breakfast buffet could be improved.

wonderful hotel with beautiful garden and a view on arenal volcano. very good breakfast.

sorted laundry and transport for us

the laundry service was very fast

great location in la fortuna, the hotel is modern, clean and benefits from having shared kitchen facilities

also there is a picture of a kitchen on booking

couldn t use anything from the kitchen or microwave

i liked the staff, the laundry option, the tour options, the free shuttle bus, and the location

the laundry service is great too albeit

laundry was a bit on the expensive side and the clothes didn t come back that clean/smelling

i think they may be effected by any laundry

desk manager was excellent at suggesting tours and arranging whatever you needed, he even got our laundry done

fortuna lodge has a great location, close to shops, restaurants , laundry and activities

also, they charge a very high price to do the laundry, i would recommend going a few steps down the street to

was some noise from within the hotel from the laundry etc but that s due to the room we had (#20)

laundry service right across the street

in the night it was quite noisy, probably because of the laundry/washing machines

the breakfast is amazing and you get a free pass to hot springs

free breakfast

great host great location free breakfast free hot springs ud83dude0a

each day the owner makes a different type of delicious gluten-free cake for breakfast - highly recommended

breakfast is included but you are not allowed a choice of dishes despite there being items of the

breakfast was simple but nice

bad breakfast

breakfast consisted of a small scrambled egg and one piece of bread

good breakfast served at the bar in front of the street

the reasoning from the hotel was put your clothes inside the hotel room or give for laundry which costs 2

the breakfast was good and the daily juices at breakfast were amazing

same food for breakfast every morning.

the staff was very friendly and accommodating .the pool was fantastic, clean and warm.

the pool area, parking and breakfast are all great

the laundry service was excellent

good laundry service too

you can even pay for laundry service

laundry service is available

the hotel also provides laundry service for a reasonable fee

el laundry esta bien, 5$ por kilo

hotel provides laundry for 5

is excellent, staff is friendly & helpful, breakfast is great, daily cleaning of the room, laundry service is

location, breakfast, ac, laundry service and team.. was great

access in and out of the parking area could be easier.

guest laundry was a great bonus

we made good use of the free self-service laundry

of outdoor activities meant plenty of dirty clothes so we were very pleased with the guests laundry room

private laundry, views, hot springs

restaurant menus, laundry, ice machines, how and when you could order room service, activities (and what you

they will also do laundry for you for a small fee

laundry service was good and about the same price as the local laundromats

the room is small and there aren t many parking spaces available, but the included breakfast was good and

automatic light over the parking lot that penetrates at night the curtains when lit randomly throughout the

not a real dislike but it would have beneficial to have some fruit for breakfast.

location was great and allowed us to walk to go eat or go to the convenience store and get our laundry done

restaurants and shops nearby, laundry a few blocks away

a little laundry opposite got our washing back to us bone dry and neatly folded in about 8 hours

safe parking, laundry next to the hotel

room didn t have room service, the bed wasn t done everyday

that was flooded everyday with rain-view was blocked with roof and walls from adjacent buildings--wifi was

it has a bar on the upper floor (with a swing

was a little dim, but when you have a pet sometimes you get the least popular rooms and i understand completely

the rooms are large, the breakfast is good and we loved hanging out on the open patio with a volcano view

great location, good breakfast and the staff was very nice

laundry was

there is a good laundry service too

walking distance from groceries, laundry, restaurants and other shops

bedding was nice and i enjoyed the froggy area! laundry service was a bonus

laundry service was also very quick

would've been nice to have a guest laundry facility at the property.

big and clean rooms, good breakfast, swimming pool.

clean rooms, nice pool and great breakfast but the staff were incredible

gardens, kids loved the pool, very good breakfast, easy 5 minute walk to town, helped us arrange tour to chocolate

swimming pool was out of service.

came everyday and even did our laundry

15 walk to city, no fridge, stains after laundry service

there is a laundry service and the place is quiet and peaceful

the pool was usually closed when we came back from exploring but you can just ask the

safe and secure parking

we booked lots of tours through them and they also helped us with laundry and booking taxis

your laundry can be done for you at $5 per kg, received mine the same day

they even returned money that they found in our laundry

laundry service came in handy and the location is ideal for tours and restaurants

the rooms were clean and spacious, the provided breakfast was delicious, the laundry service was easy and

we loved the tradicional breakfast

breakfast is good (4 options including traditional, american, pancakes and granola), the rooms and

the breakfast was the best we had during our 5 day stay in la fortuna

the pool area and landscaping of the garden was beautiful and clean

the room was huge, comfortable bad, good shower and fine breakfast

was pretty disappointed with how expensive the laundry service was

you want to do laundry then you need to write everything down on a paper

we gave our clothes for the laundry and they just ruined my short that became red

surroundings, private, quiet, with things to do (hot tubs, swimming, pool table, table tennis table), good on

the in-room spa service was exceptional

we were not informed ahead, that the prices for breakfast and laundry didn t include the 13% tax, they were

hotel its amazing, super friendly and always ready to help with good tips ( i already miss theirs kids)

the rooms and shared space were really clean and nice, the wifi works without problems.

large common area and kitchen with many appliances

good rooms and kitchen with everything necessary

laundry services were available, too

efficient laundry service

can get laundry done

breakfast was excellent, and the pancakes were absolutely amazing

breakfast was great