the reasoning from the hotel was put your clothes inside the hotel room or give for laundry which costs 2

the pool was sparkling clean and heated

this place is impeccably clean, breakfast is fresh, and the staff is friendly and always available to help

wifi wasn't useable on our unit. we had to go to office to use.

wifi was poor and kept dropping my phone constantly

just worked fine: good location, nice premisses and room, pool for the kids, breakfast included, laundry service

walking distance from groceries, laundry, restaurants and other shops

laundry service was also very quick

especially alison the receptionist always very friendly she went the extra mile to help us with laundry, advice

good laundry servive

the breakfast is amazing and you get a free pass to hot springs

free breakfast

great host great location free breakfast free hot springs ud83dude0a

each day the owner makes a different type of delicious gluten-free cake for breakfast - highly recommended

good breakfast served at the bar in front of the street

breakfast was simple but nice

bad breakfast

breakfast is included but you are not allowed a choice of dishes despite there being items of the

breakfast consisted of a small scrambled egg and one piece of bread

hotel provides laundry for 5

el laundry esta bien, 5$ por kilo

is excellent, staff is friendly & helpful, breakfast is great, daily cleaning of the room, laundry service is

location, breakfast, ac, laundry service and team.. was great

good wifi

they will also do laundry for you for a small fee

laundry service was good and about the same price as the local laundromats

i really appreciated to have the breakfast included

very clean and functional room, very very nice staff the even dried our shoes ud83eudd17 perfect breakfast this

air conditioner and wifi work

15 walk to city, no fridge, stains after laundry service

there is a laundry service and the place is quiet and peaceful

came everyday and even did our laundry

my kids enjoyed feeding the fish in the pond and playing on the swing

my kids enjoyed the pond and swing on the property

the laundry service was very fast

sorted laundry and transport for us

couldn t use anything from the kitchen or microwave

good and clean bathroom,if you book directly it is very nice and you can use their common kitchen otherwise pay

one staff member was a bit grumpy and lots of rules to follow when using the kitchen.

a little laundry opposite got our washing back to us bone dry and neatly folded in about 8 hours

restaurants and shops nearby, laundry a few blocks away

safe parking, laundry next to the hotel

location was great and allowed us to walk to go eat or go to the convenience store and get our laundry done

to go to the hot springs of another hotel in the group, the hotel has a cute pool and plenty of parking

is in the middle of the city center, which means is busy in the street and there is no parking space in front

the kitchen was dark and dirty with a charge to use the gas cooker

the kitchen was very small and seemed dirty

good parking space up the street behind a closed gate

it has a bar on the upper floor (with a swing

location , close to all restaurants , shops , laundry

they have a board outside the reception area with their recommendations in the area as well as laundry service

in the night it was quite noisy, probably because of the laundry/washing machines

had the standard room which is located by the laundry room and the kitchen

the staff took care of everything we needed, including doing our laundry

it rained all the time, clothes could not dry (good thing they have good laundry service), it would be usefull

staff, clean rooms and bathrooms, great breakfast and super helpful with booking a tour and laundry

location breakfast laundry service for 3$ per kg lots of lounging area

i liked the staff, the laundry option, the tour options, the free shuttle bus, and the location

laundry was a bit on the expensive side and the clothes didn t come back that clean/smelling

suggestion i would have is maybe offer a free or cheap way to do laundry

services proposed like laundry (9$) and the food is proportionally a bit expensive compared to what you would

towels smell a bit gross like laundry you left wet for way too long before drying it

reception happy to book activities and arrange laundry for you but we found at a slight premium so went into

there was no laundry equipment like a washer & dryer

we used all the facilities including the laundry service

nice plunge pool, helpful staff and good laundry service

there was noise of the laundry room behind our room

the hotel offered overnight laundry service at a reasonable price

the wifi was the best we experienced throughout costa rica

they do your laundry for a great price and the staff was incredibly

the laundry service was good but pretty pricey at $5/kg

we didnt eat breakfast there or did our laundry cause there are plenty of cheaper options ins la fortuna

lodges are very spacious and have an amazing view on the rain forest - staff was helpful, laundry is very fast

laundry service inexpensive and done in 2 hours, which was great as we were travelling for a month

laundry service is available

they also offer laundry service - which could be great help when getting soaked in a rain shower out at arenal

we also use the laundry service

good laundry service too

breakfast was exceptional and we did laundry there for $3 per kilo (excellent price)

breakfast is good, wifi worked well

breakfast buffet could be improved.

the only thing i could criticise is that breakfast wasn't included!

the breakfast was also great and a very nice touch each morning

breakfast you can choose

the rooms were clean and spacious, the provided breakfast was delicious, the laundry service was easy and

they even returned money that they found in our laundry

we booked lots of tours through them and they also helped us with laundry and booking taxis

your laundry can be done for you at $5 per kg, received mine the same day

laundry service came in handy and the location is ideal for tours and restaurants

breakfast is good (4 options including traditional, american, pancakes and granola), the rooms and

they have a great pool

garden, the pool, the breakfast outside in the garden

the breakfast could have been more varied.

the room was huge, comfortable bad, good shower and fine breakfast

would've been nice to have a guest laundry facility at the property.

swimming pool was out of service.

breakfast buffet

breakfast was amazing, and very filling, the crew was very professional and friendly, and the rooms

kids loved the pool and the wildlife

there is a laundry service for 2,000 crc per kilo

good value laundry service

wifi in the cabin was not the best, but at reception worked perfectly

the main road is pretty close and noisy. the wifi was not working in our bungalow (no 4)

place with private bungalows, parking available just next to your bungalow

we were not informed ahead, that the prices for breakfast and laundry didn t include the 13% tax, they were

wonderful view from the pool to the vulcano

also the wifi signal was not great at times but to be expected in the

kitchen with a huge fridge so perfect for cooking and a terrace which is nice to take your breakfast

and helpful staff, lots of birds, friends people around, supermarket in walking distance, ok parking

they also helped with tours and also laundry

of screaming kids running around asked about a transfer of 3km and was quoted $10usd for a taxi

no room service, limited pool bar hours

we really enjoyed the pool and hot spas

spotty by the pool

you want to do laundry then you need to write everything down on a paper

was pretty disappointed with how expensive the laundry service was

we gave our clothes for the laundry and they just ruined my short that became red

fantastic base for arenal visit, beautiful rooms and lovely pool area super breakfast too!

fantastic base for arenal visit, beautiful rooms and lovely pool area super breakfast too!

efficient laundry service

can get laundry done

laundry services were available, too

the staff resisted giving us more and were super weird about it the pool was not good for younger kids - too

we were allowed to hang out by the pool after check out which was great

laundry services were quick and efficient with shirts nicely folded

the wifi is weak. unable to connect in my room. better coverage is in their office.

clean very friendly and helpful staff they helped us organise so many trips and at discounts too breakfast being

the pool and property were excellent

great breakfast included

good laundry service for 2000 colones per dry kilo

beautiful lush green gardens, with lots of flowers and birds to enjoy as you lounge by the lovely pool

good wifi

the breakfast was great, they give you 3 options

good breakfast and nice pool area

we were also able to do laundry which was a bonus

the staff was amazing, the free laundry was a blessing

i love that they have free parking and laundry

also the lounge, common kitchen and laundry was useful and nice

there is the laundry room available for guests

towels & some blankets had a musty odor freshening up laundry would improve the experience

only accepts cash and they no longer offer breakfast or laundry services

the laundry service is overpriced, and much of our clothes came back damp or wet

used the laundry service, which was very expensive and not good

laundry service was quite pricey at $7/kg

price too high for what we expected. no accessible laundry facility.

was very clean and enjoyed the breakfast as well as the people that work here are very accommodating to everything

breakfast, friendly staff, parking place, nice view to arenal volcano

not too far of a walk for young adults or older kids to town

the pool and jacuzzi is great, there is a bar right there to get a drink

wifi wasn t great in our room, shower wouldn t work at random times throughout the day and if

lovely staff, wonderful hike on the property, nice rooms and beds, nice pool area, delicious breakfast included

no hot water in the shower and wifi in the room is sketchy

there is parking on site, location is great (10 mins into la fortuna ) and the hotel stsff can organise

the wifi in the room could work better.

loved the swim-up bar in the nice warm pool

the breakfast was good and we enjoyed the private trekking in the

the breakfast was repetitive every day but there were three options to pick from

the breakfast was simple but yummy and it was included

safe and clean, with an amazing breakfast

breakfast was amazing

dispenser , would again expect slightly higher standard such as shampoo also to be included -no laundry service

was great-breakfast was delightful, -they cleaned our rooms and did laundry

ladies who served breakfast were friendly, they served a nice breakfast or helped us with some laundry, but

outdoor porch was set up with kitchen which was stocked with coffee, but don't leave food out since there are

breakfast was served at an outdoor kitchen by mamma

free laundry! free international calls! free yoga! breakfast in villa is free!

laundry service was as expected in a 5* hotel, which is in my view too pricey, and per item

the parking is limited and its one way in and out.

last but not least the wifi connection was horrible, we work from home so we solely depend on the internet in

thermal baths and swim up bar were fabulous

tt had no laundry service

there is no laundry on site which was very annoying

location, facilities, breakfast everything!!!

the different temperatures of hot springs and pool were great along with the swim up bar

gym had no air con which made it stuffy

providing a very reasonably priced laundry they required you to drop and collect the items from reception

if it rains you get wet walking from the parking to your room.

the grounds, farm, hot pools, and the spa were all unique and very enjoyable

the meals, aside from breakfast, were not great.

they are well suited for kids

no self laundry facilities and it would be very helpful if you are out entire day in the wet muddy

the laundry was expensive

room was close to the laundry room

will definitely come back again, hoping there's laundry services in the future

would appreciate some sort of laundry line in the bathroom or on patio to dry swimsuits

staff was friendly, helpful , a late request for laundry return and they made that happen

a little short - no gym and self operated laundry

taxi into town was quite expensive and laundry took over 24 hours to come back and a lot of

laundry was very expensive, sliding door in room 231 didn t close or lock fluidly, massages were

communal areas for kids or parents to meet no pool table, dart board, football table which would have been great

not working properly and unfortunately we did not figure that out prior to starting a load of laundry, however

pool is lit up at night

clean, beautiful, private, stunning views, rooms were big, comfortable beds, nice livingroom and kitchen with

nice pool and jacuzzi, confortable beds, hot water, decent wifi for a place that is isolated

great breakfast

laundry services were ok 5

luckily, an employee came across the small parking lot to find us and say that the lady cleaning our room had

beds were hard but called room service asked for 6 pillows and that helped

wifi very good, breakfast plentiful, we loved the fruits selection

wifi / internet access was good inside the unit

also, we found a worm centipede in our dirty laundry bag that we kept on the floor in the corner

the laundry is really expansive (2$ per article

laundry service was also exceptional

no i m site laundry service

we were able to do a small laundry, still very expensive but also very helpful

loved the laundry service and the hammock on our patio

small touches like free laundry, free snacks at the mini bar make you feel truly welcome at a place that s

the free laundry and free calls gave it a plus

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

breakfast buffet quality can still be improved.

includes free mini bar and laundry service

breakfast is great also

plunge pool and deck were moderately exposed to the walking paths.

electricity to gym out one night at 5p low on towels at hot springs in early

breakfast buffet, the walking trails, beautiful flowers, generous staff and for making our

the free laundry services and mini bar items are a nice touch as well

of time they could let us know about complimentary laundry and binocular rentals

the laundry service was free of charge and it was very good and quick

tented camp needs its own restaurant and spa (currently using the restaurants and spa of the adjacent nayara

the free laundry services and mini bar items are a nice touch as well

use a washer and dryer on the premises for guests to do own wash instead of having to rely on laundry service

and views from the mountain, you have your own outdoor jacuzzi with volcan view, awesome pool bar and the staff

facilities good choice of food (2 restaurants) nice trail within the propert grounds great wifi

go for the bungalow with private pool and view of the volcano

eakfast buffet & dinner) were delicious

pillow cases and towels he said we had to wait until the next day as there was a problem with the laundry

were either not fresh or stored somewhere for a long time (lacked characteristic smell of a fresh laundry),

laundry service onsite was quick and affordable (though i found a bleach spot on a new pair of

additionally they offered laundry service for my muddied and wet clothes from rafting

room to have an outdated early 2000s tv that was broken and similar to a jank motel and the paid laundry service

paid to have laundry done and it was returned promptly and neatly folded, however both myself and my partner

the breakfast was just ok in my opinion.

fabio at the bar was a magician

but the music was so loud and the music choices really distracted from the tranquility of the pool and gardens

there is also whirpool and small teras when you can relax

no laundry

was niether wifi nor cellular internet for almost all our stay

nice staff , silent space, good view, swimming pool nice place, good wifi.

victor arranged to have breakfast made for us one morning, and it was authentic and delicious

breakfast was delicious and adult the staff were super friendly

laundry is very expensive - it s better to bring to la fortuna via $3 uber ride and pay by the

the room was next to laundry room for the whole facility with lots of noise with no view

wifi is not consistent and kept shutting down

i got a massage from natalie in the spa and it was absolutely wonderful

pool bar

they take excellent care of their guests, of safety, cleanliness, and loved having the onsite laundry and shoe

facilities on site. free laundry. friendly and helpful staff. very organised.

of outdoor activities meant plenty of dirty clothes so we were very pleased with the guests laundry room

guest laundry was a great bonus

private laundry, views, hot springs

the price for laundry is pretty extreme

no trash can inside the room, wifi is only available in public areas

and without restaurations very noisy the parking was always full they say that they wanted to open and get

no reading lights or bed lights - very tough when kids went to bed early

we had to return the pool towels back to the front desk at checkout

laundry was a dollar an item so we went into town to find service

the hotel also offered to do our laundry for free, which is pretty unheard of

there were some bleach stains on our clothes after laundry we had done in house

t ask them to do your laundry

bungalow was next to the laundry room, so the transit of cleaning staff and maintenance, made our room feel not

the laundry service cleaned my white t-shirt s which turned light grey and the fabric lost its

the gym is completely run down and seems to be from the last century

chocolates as it was our wedding anniversary hotel even organised shuttle to monteverde and back breakfast and

breakfast,very friendly and helpful staff, the rooms are comfy and big

the hot springs and spa facilities are excellent

the personnel was very friendly and we had the opportunity to use a laundry service (4 $ per kg) - we were very

parking was good, very close to the house

a 10 and 12 year old child and 2 adults so i would think they would charge more for adults than kids

the only thing we would have enjoyed is if there was a pool on the premises, at the end of a long day, it would

wifi signal was not strong enough in the hotel in the evening we didn't have warm water in the room

the breakfast was great and it was nice to have a couple options

parking is a bit tricky, specially in our case that we were travelling with a baby

view from the room, lovely breakfast, really good wifi which isn t a given in costa rica

the wifi did always work so well

pool was closed, and the location of it inconvenient

thanks to eisel, the lady managing the place, always ready to help with everything i needed, from laundry, to

), the kitchen staff lacked that

the property was cute and the breakfast was yummy

no wifi at the appartment. only at the kitchen erea.

breakfast was simple but adequate - individual plates scrambled eggs, toast, fruit, plantain

also not much to do if you don't want the hot springs or gym

the extras at the hotel and spa were very expensive. the food was good, but seemed overpriced.

s a luxury spa and quite an operation

we also received room service for dinner and it was delivered promptly

the car valet parking attendants took far too long to have my vehicle at reception

i had some laundry done and it came back a bit damp which was annoying as coat a lot of money.

the hotel has a 2-3 hour laundry service with very reasonable prices, which is of great value as any in-room,

would be great if they had an actual room for spa treatments but we also enjoyed the couples massage on our

our kids didn't want to leave

excellent breakfast buffet, lovely lodges, helpful staff goof wifi and huge estate

oh yes, laundry bag $25 every other hotel we stayed was $10

alejandro one of the owners and staff in the restaurant was- helpful, fun and always available laundry is on

we also enjoyed the pool, soccer field, and nature trail as well as just walking on the road outside

they even have a floodlit football pitch by the restaurant for the kids to play at

my first costa rican breakfast and o loved it