wifi kept dropping in and out in the room. public areas fine though.

attentive staff and an elegant restaurant serving breakfast with both buffet and à la carte options

lovely breakfast and dinner

breakfast with good choice of fruit and cooked food

breakfast is very good (menu is good and can deviate), the rooms are very spacious and nice, and

liked very much swimming pool and jacuzzi

great air conditioning, free parking, table tennis, pool, tennis court, swimming pool, location, quiet

hotel is excellent, the rooms are large and spacious with fully equipped kitchen:)there is also a pool if you

great pool, beer on tap, big apartment…

the gym was not maintained and the spa (jacuzzi and sauna) were not functional.

no washing machine in the room, but there is a laundry close by.

reception staff were great and gave us a nice tour of the property including a pool and rooftop terrace

we used the pool across the road after a day out cycling which was great and never busy

no wifi that was shared with us

kitchen area was well equipped but tiny worktop. pool area needs a bar or vending machine.

we also enjoyed the real fireplace at the lobby, which was almost always on those days and that created a

, no useful spa and pool in the winter time

everything. runs, the service the food badges the pool louvain. 5 ud83cudf1f real 5 star.

you can have a great time with your partner so do your kids

extra cost for room service

friendly, polite and knowledgeable staff, simple but tasty breakfast, big and comfortable bed snd the tranquility

free parking on site too

peaceful location breakfast over the orange grove

room with the most comfortable bed i have ever slept in, the healthy and delicious food, the spa treatments (

free on-site parking

there had been a problem at the laundry

really liked the gym, pool and restaurant.

terrace, with pool, was wonderful as was the internal pool, jacuzzi, spa and a fully equipped gym

nice hotel with stylish interior, large rooms, a spa area, friendly staff and a fantastic restaurant

nice boutique hotel , rooftop pool with bar area and basement pool and spa , excellent food in restaurant

hours gym, a bit more variety in the restaurant; three members of our group had a birthday and a short

location with direct beach access and free parking

gym equipment could do with an update

the bars and restaurants were also just a few minutes walk away with the casino and town centre a little further

golf is in need of urgent renovation staff from the pool bar was really busy and could not be

great breakfast

the hotel allowed guests to have breakfast outdoors by the pool and that was really nice

furnishings felt cheap and kitchen utilities could have been of a slightly better quality - felt overpriced

and pristinely clean, with a breathtaking view of the pool, gardens, bowling green, outdoor gym area

was excellent - fresh fruits ham cheeses and rreshly cooked eggs to order lovely pool and outside seating areas

wifi sometimes very weak in the room

staff, so friendly, from reception to pool side bar, to breakfast staff

lovely staff and room service

the bar staff were brilliant& made signature mocktails with fresh fruit so i could feel like i was

the pool is quite small for the number of guests there are .

totally quiet and clean with a good breakfast

free parking and wifi included which is really handy

room clean, comfortable beds, nice breakfast, free parking

pool great good breakfast staff vert nice

dated the hotel was very clean and everything worked with exceptional wifi and a great breakfast

bit disjointed the bar the restaurant the reception all in one room with door to outside in constant

early morning breakfast is excellent and has some variety from day to day

best place in town! great pool great food and wonderful staff.

the indoor(ish) pool is lovely, and the rooftop pool has amazing view to the ocean

bar staff were lovely

was next to the laundry so was disturbed during the day by the noises of machines

wifi a little iffy.

the restaurant and tapas bar were well served by very attentive /knowledgeable staff, the food was excellent

also couple trips to beach - we found we were in and out of hotel - used the bar - did not eat in - supermarket

hotel was clean, good breakfast, great location, lovely staff and a good bar and restaurant

for golfing or just a quiet weekend with a partner

friendly staff great location golf course on your door step

wifi was good and pool area well

great place to stay but avoid the dinner by the pool on the ground floor

i slept all night :) good space to chill out inside or outside near the pool

no offer of either room service or anything else was made and when we got to our room around midnight there

v spacious with steps down to a small garden area and pool

had view of pool with our own steps to it

public areas light and airy. fabulous views. private parking.

mini bar could have provided more choices - ie

wifi is terrible and basically did not work properly in our room

the wifi was patchy in the room and i had to keep logging into the wifi

there is a small bar which serves snacks throughout the day including tostadas for breakfast

very awkward as they offered free wifi and we couldn't use it because the staff couldn't help us use

very clean, lovely staff, so so location, dreadful wifi

the dinner and breakfast buffet was really nice with lots of selection

not all rooms have a bath and we had to move rooms to get one and to get wifi in the room.

the starters and desserts are served in the smallest of glasses and the salad bar lacks variety

location, pool great, food good

the snack bar was really good

this place is the perfect concept of relax vacations and really a pet friendly area

the pool is a good size and there is plenty of room on the lawn for sunbathing and relaxing

the pool is quite shallow it might not be very exciting for adults, but it s perfect for kids

the swimming pool is ok for cooling down and playing with family/kids

the food was fantastic, everything was spotless thanks to daily room service, and the game room in the basement

from reception, to restaurant, the nice lady from laundry (next the swimming pool), housekeepers, the bartenders

that the wifi signal was not very strong in tbe pool areas

spacious , good gym , brilliant breakfast , stylish , close to the beach ,

other languages from the animation team, hotel staff in general were excellent, jesus behind the pool bar was

just bar and reception

we will keep going to playacanelahotel! we and our kids enjoy it very much

the hotel is very near the beach so you can enjoy pool and beach days.

although the kids program was always around the same music themes

we will keep going to playacanelahotel! we and our kids enjoy it very much

team from the sliding (1 man with glasses and long curly hair almost totally absent allowing kids to disregard

location, pools, food, kids club

nice pool. cleaned exteriors and interiors. close to beach.

to much people at the bar and just a few staff

the bar staff was attentive

pool, proximity to the beach, animators.

is good (near 2 supermarkets ,local markets ,self-service laundry,nice restaurants) ☆very good cocktail on

omg the roof top bar ... love those two ... just amazing

top bar was great, rooms nice and clean, beautiful building with nice restaurant, big and cosy common

we really enjoyed the stay at the rooftop bar too

rooftop bar was an added bonus and the restaurant next door was beautiful

nothing i can think of maybe something to leave your laundry to dry

beautiful courtyard and rooftop modern allowed early check in: as soon as the room was ready place to store

i liked the spacious shared areas, modern look, good wifi, aircon & big rooftop terrace.

also, the rooftop bar is closed and although the area can be used it is not kept clean or maintained a couple

wifi was not functioning in the room for the second day of our stay

bar selling drinks and snacks

we travel with a pet and every things was very good

possibility of parking on site

nice size room, parking and great breakfast.

if you need to laundry there is a small self serve laundromat down road, really good and you can go have

rubbish and dirty laundry left all day in stairwell

we asked about laundry machine (with extra fee), as it states on their page

when we mentioned this at the reception (there had been a problem with the laundry, which can always happen,

there was no bar but other than that perfect

have allergies to the perfumed laundry soap and had a hard time breathing while there, otherwise, it was great

no facility for hanging up washing in the bathroom (a holiday weekend meant no hotel laundry

wifi was not working in my room: my iphone 7 did not even find their connection

place in the center possible to park car in front average breakfast wifi ok balcony nice design/modern

no room service offered

central location; lovely room and roof top pool staff very helpful and lovely lunch on second day room gorgeous

no view from balcony - cane barrier protecting us from kids area happily not that busy.

beautiful hotel with fabulous views from the rooftop bar and infinity pool

we found excellent restaurants nearby and the kids loved the rooftop infinity pool

right in centre of faro yet still quiet, spa gym and beautiful food

late check out was no problem

aside from the usual kitchen utensils there were containers in case you wanted a picnic, there were umbrellas

clean apt superb location near all the best restaurants fully equipped kitchen excellent communications with

spacious with top quality facilities, large master bedroom,large open plan sitting area and kitchen,a large

pool area, bar and restaurant were all wonderful

outdoor pool cold pool bar menu poor quality

breakfast was very good, dinner was more based on quantity than quality!

swimming pool, activities for kids, many wellness activities

swimming pool, activities for kids, many wellness activities

the sauna and spa were not warmed up before opening time - so were too cold to use when planned

spa didn t work and hot sauna neither

got an upgraded room with a spa bathtub; which was simply great

we had a problem with the water temperature of the spa bath, but the staff was ready to help.

and did i mention the breakfast

nice laundry

wifi was good and stable

wifi reception in my room could be improved

biggest complaint was that they had booked in children s soccer teams for the weekend and the kids were running

excellent wifi and a comfortable bed what more could you want

bedroom was clean with towels sealed in a laundry bag - a nice touch

breakfast was good enjoyed the sun roof nice bar good air condition

didn't stop for breakfast having a early pick up

breakfast was good as well and kept us going till dinner

wifi available but did not work well in the room

was good, the beds were super comfortable, the spa facilities were a lovely addition, and the heated pool on

ideal for party animals, but if your (or your kids) want to get an early sleep be prepared to bring some

kids having fun ud83eudd37

has a pool, crazy golf and is a 5 minute walk to an amazing beach

the rooftop area (restaurant/bar/pool) where you have your breakfast was amazing

very good laundry service

laundry service very good value for money

there was a sound of hotel laundry at night and it was disturbing

the laundry service was a real bonus

the room was large enough for a family, the wifi was good. breakfast was great.

asked for an iron 4 times, just to be fobbed off and one man rudely suggested we could use the laundry service

no iron in room have to pay for laundry service areas of the hotel dated

when i called to have laundry done i was told they were too busy and to call back later

no ironing facility available to do yourself - only an expensive laundry service.

most hotels just provide a towel at entrance to sauna which is then deposited in a laundry basket at the end

clean laundry, and my room had a balcony

window view was the hotels laundry piles

the bar did not open !

there was also no bar on the premises, not a problem with all the establishments within a 10min walk

also very good for families: one chamber for parents, one chamber with 3 beds for the kidsud83eudd17 friendly

had to order from the bar and take up to my room, otherwise extra charge for room service

the pool is tiny, the wifi cuts out and the air con is loud

all the staff were very kind and friendly, and there was plenty of free parking right in front of the hotel

wifi good pool lovely shuttle service to town at times and airport

the breakfast was very mid

close to the airport to sleep for the night after a very late flight arrival with a two little kids

the parking is good (we have a small campervan so need outdoor, not underground, parking)

the pool was a nice bonus, as it meant my grandson could spend his last few hours in portugal in the

even though we did not use it, the pool certainly looked inviting in the heat

new room, a/c, good shower, parking, close to airport, good wifi. only compliments.

no laundry

breakfast bar was very awkward to serve oneself

pool was also great

wifi was great, and there was plenty of car parking spaces

wifi was slow

the hotels pools, spa and gym are excellent

nice spacious rooms delicious buffet for dinner and breakfast warm water in the pool children did not leave

breakfast choices we limited! no smoked salmon, avocado, bananas, fresh smoothies or yogurts…

kids entertainment during the day was brilliant

i had to point out anything, softer beds and air condition in the indoor swimming pool but other than that 10/

no room service or bar after 11pm, bathrooms a little outdated but very clean.

member of the bar staff in the nuba was a bit surly towards me but i didn t let it ruin my evening

the train that takes us to the beach and the beach blub was very cute, and the kids loved it

location is not the best if you want to enjoy the beech it's perfect for golf player which i am

snack bar quality

charges for laundry were extortionate

the hotel room is not very confortable and the kids beds were bad.

spot, hotel has potential to be brilliant with a bit of entertainment for the kids every night

central for golf and paddle

wifi didn't working in new wing

borrow me an iron, offered laundry service which was ridiculous as i just spent the night there

no iron available from reception (there is a laundry service which is pay per item)

extra pillows in our room 1 particular man on reception (evening shift) moaned he had to go to laundry to get

i had a wedding the next day and i was able to drop my clothes to iron in the laundry service at an inexpensive

was a good surprise have all the services that i needed available: laundry, parking, restaurant and very delicious

i felt it could be better utilised if more of the bar space had been utilised

breakfast, beach is really close and everyone was nice

location and ease of parking, friendly staff.

a good selection of food and bar drinks for a 3star all inclusive

no wifi in the room, many ants in the room

in the hotel were knocking on my door , ringing the phone , plus they charged me 57euro for my laundry

wifi is available in every room

gym had most equipment not working

was pretty tricking trying to get a drink at the bar which seems not to be manned most of the time

bar was a joke no staff ,you had to walk to reception each time to pay ,no beer glasses, no bottle

, staff claims, the hotel couldn't offer laundry service

the weather was not good and there was plenty of space in the bar area to chill out

roof top crazy golf

lovely swimming pool though this is in the shade for the morning

very strong wifi

located, convenient to faro airport, spacious on site, flat parking lot, nice private terrace with table and

quite area with great free parking beautiful pool and gardens front desk very helpful, specially juan

parking facility

excellent shower, bar in lobby, fabulous decor throughout with an antique vibe, free parking, pool with cabanas

love the pool area

the rooms are cozy and clean, it has a beautifully decorated terrace, a great pool and cute garden

kitchen because it was too warm but the drinks and ice creams were great refreshments at the pool

fabulous pool, good wifi

fabulous pool, good wifi

swimming pool is also great to cool down or do exercises in the morning

the bed was squeaky. shower over the bath. noisy room as near the laundry.

there is also a public playground just across the road for the kids to play

i interact with is great but africa is particularly smiley - as is the chap who has worked in the bar for years

are a family of four, two kids, and arrived by bus from portugal on an overnight trip to huelva the hotel is

the bar staff and breakfast staff too, great

not use housekeeping for a couple of days and reuse towels, you get a voucher for a drink at the bar (soda, beer

the swimming pool was closed for refurbishment and this was why we chose this hotel over others

the pool open time

no parking, no gym, no sauna

comfortable bed, effective minibar fridge; the pool terrace is lovely on the roof, although the pool is small

no facility to eat or drink restaurant and bar closed

too far from city centre, no restaurant or room service

i am being honest, a hotel bar that opens at 20

no meal or bar option at the weekend. breakfast just ok.

24 hour room service, as restaurant doesn't to evening meals

pool is not open

spacious, clean, authentic spanish decor, tasty food, welcoming, great parking, hot showers!

great location for the port. secure car parking, friendly staff. excellent for pets

we liked the breakfast

incredible hacienda with a superb pool area