the man in the laundry room came to the desk and asked if we ve been helped because we were waiting so long

room was next to maintenance and hotel laundry, so the noise of doors closing kept us awake

while the cost of laundry was low, working the coin collector on the washer was hard to operate, and i had to

it was great to be able to do laundry for only $2 per load

staff was very friendly, pool & hot tub were great, breakfast was good.

breakfast was poor - it looked nice and everything was clean, but the eggs and sausage weren't

the pool was not as heated as i would have liked.

breakfast, pool, and location

to find, great staff, nice breakfast

fitness facility and pool

did not eat breakfast.

while we didn't use it, the kitchenette arrangement would be a plus for an extended stay

no hotels, no workout room, no protein for breakfast.

the free breakfast is better than that in places twice as expensive

small room and no parking lot.

location was good & not crowded. on site laundry was convenient but pricey.

the breakfast was great and the location was wonderful,easy access to and from interstate

loved having a pool and breakfast!

parking lot was darker than would prefer

carpet had a dirty sticky feel

breakfast was koo,nice set up and glad they had turkey sausage

room was comfortable, swimming pool and gym. great location.

were shocked to find out that they do have a pool

was disappointed that the pool wasn't open, on memorial weekend

the pool was under maintenance. and the shower head was too high for this 5 tall person.

no change for laundry machines

the front desk had no change at any point for the laundry facilities and there was no change machine

everything looked well maintained even the pool

pool could have been open earlier and the tv wasn't great bc i was unable to figure out the guide

no lights on in parking lot

laundry was piled up in hallways for days

pool was not open due to rain earlier that day messing with ph levels.

pool regulations not enforced

breakfast selection was awesome

the kitchen was well stocked and organized

that it has laundry facilities on site. and the pleasant atmosphere.

were no amenities except laundry which wasn't necessary for us

the laundry room was nice even though some were out if order and we lost some money

no vending machine for even coffee let alone laundry use

get the roach problem under control and put it on the website like everyone else that there is a pet charge even

that you could do laundry and relax and swimming pool play games

i lived my room, and the free laundry facilities

the laundry facilities were free and in good working condition

american le parking space

pool was closed no free wi-fi unless you were signed up for the rewards program

guess the only thing i didn't like was the fact that there wasn't laundry facilities for the

clean, breakfast, staff friendliness, size of room.

the breakfast was good and the woman that took care of it was very friendly to us every

breakfast had a good taste and clean

pool was closed

the breakfast was wonderful

nice indoor pool and workout area

good breakfast. good size rooms. friendly staff and very clean.

clean, comfortable, good breakfast, good deal

the pool area was well stocked, clean, and comfortable

the staff cursed us out for putting dirty sheets in her laundry, laundry basket, the management, embarrassed

laundry facility was small, but worked well enough for just one person

was snooty went to the laundry room to get new towels and turn dirty towels in the housekeeper was rude and shut

swimming pool was dirty, laundry impossible to use

desk about fresh towels she said i needed to come get them, i also told the front desk that the laundry rooms

also used the laundry in this area which was nice so we did not have to pack up dirty clothes to take home

smell of marijuana that was in the hallway, that strongest concentration was near the laundry room door

room closest to the exterior door (lots of traffic coming and going) and the room was next to the laundry &

the laundry room had empty vending machines

room smelled really badly, there was stuff growing around the bathroom door frame, the wifi barely worked, couldn

room was clean but no refrigerator and all my food went bad witch can't replace love the laundry idea was

table uneven, microwave-diry, other people's laundry - towels and wash clothes left in the room, bed spread -

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

there was a guy yelling at lady in parking lot

have gathered enough money to stay for the night i was offered to buy both drugs and sex in the parking lot

someone throwing up in the parking lot

no pet fees

they put you in a pet room and expect you not to get anything on there white sheets and then keep your entire

parking was a bit cramped

inadequate amount of bath towels. advertised free breakfast but nothing was available.

no breakfast

in bathroom, floor seemed sticky, no blanket on bed, towels rough, breakfast way below par--might as well not

friendly, courteous staff. clean inside and out. could have had more options for breakfast.

there weren t good breakfast options

the breakfast was simply awful

breakfast was disappointing for a comfort suites

they dont have breakfast

was in our price range, but you get what you pay for. breakfast was offered.

my kids for their birthday to swim

next door at 12:30 and the next day at about 2:00 in the morning slamming doors and kids running down the hallway

eggs at breakfast

people could separate themselves in the hotel industry by providing a little bit higher quality breakfast

pool was small

no vending machines or laundry.

no laundry no microwave in room no vending/ice machines no tv channel guide

beautiful pool, beautiful property, salon and barber shop on site, scary good ice machine, laundry facility on

it was clean. free laundry was nice.

the laundry mat and ice machine is out of order

clean room laundry facilities breakfast location

couldn t break it up because she was too busy answering phones, checking people in and doing laundry

plenty of parking, nice tv, great hvac, very clean, shower was great, instant hot water

than pet friendly , it was nice very strong smell of urine there needs to be a few rooms excluded from

breakfast was excellent

i wish that it were slightly cleaner and that they had guest laundry.

away from restaurants and other amenities like laundry because the location didn t have a laundry facility

clean room. nice breakfast. attentive staff.

the pool was closed for maintenance during our entire stay.

nice hospitality by the staff and awesome breakfast

needs to be shut down, so they can perform a thorough cleaning in all areas from the lobby and laundry room area

location was good. parking was pentiful

one ev charger on property

cleanliness and location and good breakfast

light blocking curtains did not close to block parking lot lights.

t do more laundry

the indoor pool, comfy beds, and friendly staff are what keeps me coming back

wish that they had a local or national newspaper available in lobby/breakfast area

lots of free parking

parking was easy and felt secure for vehicle

pool area was clean and nice

the pool area was a big plus

overall a nice hotel. pet friendly with no additional charges is a bonus.

the pool was awesome and the hot tub even better

well thought out adjacent to the indoor pool

wish the bar would have been open so we could of had a night

pet friendly, which is fine

and trashy in back - where our toolmaker was / people with pets in back - $15 each pet per

what they considered to be handicap was that there was a shower chair, a taller commode, and a bar on the wall

the entire room reeked of pet urine

laundry room needs to be cleaner

clean, new, super comfortable beds, nice fitness room

full kitchen with dishes and cookware

they didn't even charge the pet fee because he was so well behaved

love having full kitchen for the price

parking expensive, road noise from interstate, food and bar expensive, no laundry

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

where to wash your laundry

thing i would recommend is microwaves in the rooms and laundry on-site

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

the valet,the front desk and the bar was excellent

pet fee was $150 for a 1 night stay. definitely not

was very dissappointed that the bar and restaurant were not open on monday night

uncomfortable and not pet friendly, although they accept pets

could use a grab bar in the shower

about this hotel was a surprise, from the decor, to the art gallery, to the restrooms, to the bar and restaurant

in-room services didn't start until 9:00am and ended by 10pm

no room service.

the hotel didn't have a lot of complementary continental breakfast.

we didn't have breakfast. we liked the art display on the different floors.

the property was clean, and we appreciated having access to a laundry room

laundry facilities on site

staff, laundry not available because of broken machines

guest laundry and gym

free-wifi and breakfast

laundry amenities and kitchenette

also, since it s a pet friendly hotel it would be nice if they made a place for you to take your pet to the

everything was excellent. great room. great breakfast.

kids running in hallways late at night - body slamming door next day repeatedly after clerk

pool was too cold

we loved the decor, the bar area and drinks, and the beautiful quiet room!

location , room, restaurant was amazing .. room service, the location

room service was a little slow i called and order extra towels it took over an hour and a half to

room service was quick

room service messed up our order, fixed it, but left our tray out side our door for two days

comfortable beds and great swimming pool.

no breakfast do too cov 19. the staff was very nice.

over all the price was good but not a place ill return with my kids maybe alone

hotel's fault, but no pool or bistro bc of covid

elevator was barely working and the staff was not very friendly, and there was no wifi.

laundry facilities are downstairs with a great-looking fitness area

has a nice lobby area to hangout in with bar and snack area

to remind people that comes with pets ,they were moving around the food and bar area too much

for example, a dedicated hotel tv channel told there was a 'fitness suite' but didn't tell me where or how to

pet policy and how they interacted with all the pets.

best breakfast i had in the states considering the cost.

modern design, clean, delicious breakfast, friendly staffs

stephen in the bar was a pleasure to chat with while enjoying a drink

great to have your own kitchen, spacious bathroom and shower, bed was comfortable

wish the bar and pool stayed open later than they do

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos

loved being able to do a load of laundry

laundry facilities were great and front desk exchanged for quarters and detergents

the friendly staff; cleanness of the room; absolutely, the great breakfast; location is great.

my kids loved the pool and i loved that there was a hot tub, although it was so worn it looked dirty

nice gym, pool and jacuzzi area

no hot tub or laundry area for guests. not really really a relaxing place.

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

i would have liked for them to have a guest laundry room

the pool was disappointing, no laundry, no room service.

text my request to the hotel staff the friendliness of everyone in the hotel and definitely the pool

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

cost of parking very expensive pool area not maintained well through the

com didn t put the late check out on our booking and she changed our checkout time to 2 with no extra charge

my kids enjoyed the atmosphere

manager of the front check in was absolutely amazing to me and my kids i wish i remem his name, the manager from

laundry tickets provided in rooms but reception said there was no laundry service, took no

it could use more sound proofing and self service laundry.

was awesome, liked they had a restaurant and bar on-site and breakfast had great choices

nice to be able to visit the bar in the hotel

families were there for a soccer event -- the kids were out of control, but that is not the hotels fault --

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

laundry room nice perk

pool closed at 10

you had the choice to either have room service or not, which helps the environment

the breakfast was amazing i am definitely staying here anytime i have to come to louisville

good location breakfast was average

clean, warm swimming pool, various breakfast , location

had no issues or concerns the entire time i was there with my wife and 3 kids

wasn’t able to swim d/t kids throwing football around

stated breakfast wouldn't be served nor the pool open and the gym closed

there were also no laundry facilities

but just want to use the sauna, the spa is available only between 9 and 5pm, there was no laundry service

room service was impeccable and honestly a good value for a luxury hotel

gym was amazing

loved the rooftop pool

the gym had all the required equipment, a swimming pool, and laundry facilities

facilities, breakfast, comfortable well equipped room

it was a great time the breakfast could have been better but the actual hotel was great.

wifi was down during trip, condisending staff

the kitchenette was cute

general lobby, bar and breakfast area needs to have some kind of sound control to lower the noise level

staff and location were great. please drink with the bar tender.

breakfast, bar and workout facility was very good.

check in as well as late check out

pet friendly

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

pet fee

everyone from the valet, front desk, coffee shop, to the rooftop bar is so friendly, kind, and welcoming

we finished the night upstairs at bar genevieve talking with others about everyone's distillery tours, super

we enjoyed quick breakfast at the cafe and loved the rooftop bar for great cocktails and atmosphere

we were able to meet with larry johnson and he took my kids and myself around and showed us the oak room and

facility was gorgeous, and the bar served an excellent variety of drinks and food

the hotel offers room service but room service was paused

hotel provides no in-room information about its own restaurants (hours, menus, room service availability)

i like the bar in the hotel

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

the breakfast was a great bonus

room service option was a plus. rooms and hallways were big. lobby was grandiose.

from there, there were room service trays sitting outside of the rooms from the night before i checked in, and

fan, no change machine and no one had enough change at front desk or the hotel shops to use the laundry facilities

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

the location was perfect. staff was nice. food and bar on site

that bar and breakfast were not available

there was no room service but the staff was wonderful in the facility

guest laundry also a bonus

peloton bike was broken in gym, wish they had more exercise bikes

noise the whole time it was on, after checking in i discovered it is $22 a day for parking and wifi was not free

this hotel, restaurant and bar certainly delivered

close to riverfront, 4th street live was two blocks, the restaurant and bar

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

gorgeous lobby area, super bartenders, helpful staff, close to downtown sites, free airport shuttle, well

t wait to try the room service on our next visit

they gave us coupons for a few free drinks and room service breakfast

the bourbon selection st the bar was the best i have ever seen

laundry was in a wonderful area

my kids liked the free paper cranes at the desk

clean, great staff, huge bed, fast wifi. good for work.

the fruit was the size of a golf ball

was closed and the site said it had a pool all 3 kids were disappointed cause they couldn't

hotel exceeded our expectations. breakfast is one of the best breakfast at any hotel

everything from the bar to the room

also personal small bar soap would have been nice

handicapped parking

price was high. room service wasn't great. no condiments on tray.

there is a gym and laundry facilities

the laundry area was ok

laundry room, exercise room and pool were all closed

i also liked the parking availability

the breakfast was great

modern facility with pool and laundry

you also can use the laundry room or buy some snacks and drinks from a little market

easy way to find quarters for laundry room.

convenient laundry room

were a ton of kids there and they were hanging out in the lobby being very loud

i can say the the room was very nice and we were very appreciative that it is also pet friendly

rooms kitchen staff excellent chef went out of his way make fresh salsa for my omelet pool guy very

bar was closed on sunday

i also was not charged a pet fee which i very much appreciated since i have a small, non-shedding dog

we liked the indoor pool. we loved our room and the staff was friendly.

that it had a kitchenette in the rooms

charged us $70 for brining our dog to a pet friendly hotel

area too small, couldn’t swim like we wanted too because there were so many kids, it was crowded

the kitchen was very nice, and the beds were comfortable

the breakfast selection had us looking for outside options

only stairs available to use during this time were through hotel laundry quarters

the facilities such as laundry, gym and pool were also a bonus

clean and laundry facilities

breakfast was a really nice experience as well, lots of options and the man working at that time

very friendly rooms were clean breakfast was good my kids were satisfied and happy in the

to everything you really need, facilities were clean, laundry room available & front desk was helpful

safe parking

close to the highway and close parking.

garbage everywhere around the parking lot

the wifi was strong

only go through the front door which is narrow, making it hard to go through with baggage and kids

love the full size kitchen

everything from size of room, amenities, to breakfast.

our room was super cold and our heat was broken as well as the fireplace

full kitchen, room, pool

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

the staff was very accommodating and it was easy to do laundry there

breakfast was plentiful and hot

seating area with fence around it was great for us and our dog (pet fee applies)

room was very clean and it was stocked with items you might need, it, plates, cups, kitchen towels, glasses

breakfast was very good

having dishes, glasses, silverware, and kitchen tools available in the suite was quite helpful

i did not attend breakfast because i slept in. the location of the hotel was great.

outside fire doesn t work and pool water is not too clean

easy to access, plenty of parking

the laundry/vending area was nice, but only had one washer and one dryer

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

laundry facilities didn't work with a normal load

coin laundry available for guests, with new washer and dryer

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

dryer in guest laundry not

the laundry room could have been bigger

the laundry facilities are super helpful

quarters to use laundry facilities

i liked the bed and the easy laundry with soap at the front desk $1.00!!

breakfast selection was good

several areas such as the gym, pool and meeting room/business office was unavailable to guests

free breakfast prepared to order, free parking

no extra charge for parking, and the person at the front desk helped us out with some suggestions for places

staff and cleanliness was perfection! pool was so nice!

i also liked that room service was only on a as requested basis

room, pillows, sheets, blankets, elevator, lobby, parking lot, hallway were all exceptionally clean

modern clean great parking

always clean, nicely appointed, great locations and competitive rates

parking was easy and plentiful

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

staff pleasant and helpful, parking great one level. laundry facilities great.

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

laundry facilities no option for single load packets to buy

i was aware that it was a grab and go breakfast so i just planned to eat elsewhere

we did not use the pool or anything like room service or laundry

website said it had a pool and when i get there pool is gone in place of a gym.

hotel shuttle took us to the stadium, then a short walk back to hotel

both of our airport shuttle bus drivers were kind and prompt. we appreciated them.

they had a shuttle take us there

being rude to me is one thing but my wife and kids, that's unacceptable

shuttle rides

couldn't order room service.

didn't like that the pool was cold and it was an indoor pool and there was no jacuzzi and or hot tub

appeared as though the smoking area was right at front by the valet parking area

floors were not clean and the laundry - sheets on bed felt like had residues, crumbs left from the laundry

the people and the breakfast were highlights. didnt use but appreciated the laundry machines!

worry free experience, cleanliness, and good breakfast

pool was dirty, couldn t get into the fitness room

they let us have an early check in which was even better since we had an early evening wedding to attend

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

was very clean, breakfast every morning

room was nice and clean, parking was easy

breakfast was better than expected for the price of stay

this is the weekend fir big basketball tournament and not having the laundry option was

friendly staff very affordable close to water park we travel with our grand kids breakfast was good especially

shuttle service to the bourbon & beyond event

bar onsite and restaurant on

didn't have breakfast

i like the cleanliness of hotel and the access to laundry was a bonus

location and laundry facility great

pet friendly, super convenient to the airport and expo center where our event was being held.

bathroom door was a sliding door located in the kitchen and didn't lock,not good with kids

was all good--great having the shuttle available all the time

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

the hotel rooms added kitchenette is a big plus as well as the laundry room.

laundry in sight

spacious rooms with small kitchen and comfy beds

overall it wasn't a bad drive over but parking can get pretty full if it's raining, it would have been nice to

we didn't like that it didn't have a pool

parking was convenient

even the outside parking lot and all was clean

clean parking lots

the breakfast was ok i just thought there would be more of a selection.

laundry was broke ,no sign on it and ripped me off 2 dollars.

need clean laundry

pool was nice

the gym and pool were both in good shape, as well

parking was available close to my room

i stood in the lobby waiting for someone to come , i had to send the laundry staff to get the front desk stafd

was my own fault that i did not notice that pets were allowed there

the fitness center was nice

breakfast bar/buffet had a good variety of cold and hot items

fitness area very clean and stocked with water and towels

indoor pool that stays open late and it s so much space in the rooms

grateful for the restaurant and made to order breakfast.

pet friendly, the staff is extremely friendly and the continental breakfast was very convenient

very quiet, clean, chef prepared omelettes, pet friendly, amazing staff

we got there to late for the evening kickoff so went to the bar & ordered food

free breakfast and a pool for the kids

the pool was closed until the day we left but that was not their fault ph balance was off

pool was rather cold (one of my kids wouldn't go in)

it appeared to be coming from the kitchenette area

large kitchen space was nice having the large fridge and microwave and dishwasher but it really didn't

because a lot of kids were in the pool during the day & then it closed at 11:00 pm

our kids cough and be sick for a day and it absolutely trashed my daughters hair right before a gymnastic

cleanliness--housekeeping does a good job; staff; good linens and towels; size of room; plenty of parking;

we did not use it, but having a 24h gym and a pool open for many hours is another thing to consider

the hotel was noisy from kids but i know that is not the hotels fault.

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they

to me was the first room down the hall from the desk, across the hall from housekeeping and laundry

then when we leave he s in laundry room just looking at us

across the hall was the laundry and maintenance room

location, laundry area, breakfast, hot coffee, comfortable rooms.

the guest laundry room washer was broken and the smell of marijuana was coming through the room vents

only one dryer worked on the laundry room

out (instead of calling) that took the cake by the way then i had to find my husband (he was at laundry mat

they have a laundry room which is very convenient

and there laundry service is kinda on the high side which i just walked across the street

everyone from front desk, laundry to housekeeping felt like family

kitchen was spartan

my kids liked the suite store

and enjoyed that experience as well as the nice room and the ice cream we bought i ate as a pre-breakfast

pet friendly.

was no clean towels available there was only one person doing laundry for the entire hotel

supposed to have a laundry center but it was non-existent yet it was in the room info

there was a laundry room or storage room nearby

needed to do laundry and it was no charge, wow, this was very good, never ran across this

to find the water fountain needs to keep clean the guest laundry room and washer door was

not having laundry room for self laundry. no microwave in the room.

first night there were bags of dirty laundry and garbage in the hallway

pool closed at 11pm, kids just ignored

shortage of parking

pool was primarily dominated by kids and you had to get out every 15 minutes

loved that it had a king bed and bathroom on one side of the room and a sitting area with a sofa, kitchen, stove

the staff said they chased kids all night

great location, excellent gym and good breakfast.

clean and breakfast was great.

location was great, outside of the downtown which meant it was affordable and had free parking

my room, the pool, and laundry room was clean

we skipped the breakfast after seeing the limited available options( it was busy, but the food wasn t being

it was had to find the correct parking lot for the hotel.

breakfast was great

24 hours shuttle service on demand. it was clean very nice hotel.

i had an issue getting my laundry cleaned, it was never sent out.

location for airport as well as kentucky kingdom friendly and professional staff clean rooms nice pool and

loved the free wifi

in town for motorcross race staff was excellent and shuttle service absolutely wonderful

were kids in the adjacent room creating ruckus until 11:30 pm