room was clean but no refrigerator and all my food went bad witch can't replace love the laundry idea was

table uneven, microwave-diry, other people's laundry - towels and wash clothes left in the room, bed spread -

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

no wifi in my room

the room didn t even smell like they re pet friendly like other places but they are

have gathered enough money to stay for the night i was offered to buy both drugs and sex in the parking lot

they put you in a pet room and expect you not to get anything on there white sheets and then keep your entire

budget friendly comfortable beds. free wifi and pet friendly

someone throwing up in the parking lot

no breakfast

in bathroom, floor seemed sticky, no blanket on bed, towels rough, breakfast way below par--might as well not

i will say is i wish they had a better breakfast selection, what i mean by that is when i have stayed somewhere

the breakfast was not great . only pastries and drinks were available.

no breakfast although said it did

the breakfast was simply awful

was in our price range, but you get what you pay for. breakfast was offered.

breakfast was disappointing for a comfort suites

they dont have breakfast

amazing pool, free laundry!

for a room for 4 people and when i asked for more i was told they had to get them out of the laundry

beautiful pool, beautiful property, salon and barber shop on site, scary good ice machine, laundry facility on

my husband went to exchange it he was told that they have had trouble getting people to do the laundry

very nice to have a free laundry machines to use. pool was great

swimming pool was dirty, laundry impossible to use

was snooty went to the laundry room to get new towels and turn dirty towels in the housekeeper was rude and shut

laundry room was out of order

the staff cursed us out for putting dirty sheets in her laundry, laundry basket, the management, embarrassed

laundry facility was small, but worked well enough for just one person

the pool was extremely cold

the beds are ridiculously comfortable. everything was clean and nice. breakfast was also good.

pool was closed

breakfast area had many food choices

the hotel was in a great area and for the price breakfast

guess the only thing i didn't like was the fact that there wasn't laundry facilities for the

that the pool was outdoors. was wanting an indoor pool

clean, breakfast, staff friendliness, size of room.

breakfast a was very good variety & better quality than most

stayed there for 2 nights and wanted to use the pool

that you could do laundry and relax and swimming pool play games

i lived my room, and the free laundry facilities

the laundry facilities were free and in good working condition

the kids enjoyed the pool

pool was closed no free wi-fi unless you were signed up for the rewards program

laundry was piled up in hallways for days

outside pool, grill, fire pit all clean and well lighted even after dark

if it wasn't for covid 19 we would have enjoyed everything it has to offer like the pool and the nice outside

were not ready at check in time and were not clean, pet fur on furniture, carpet and sofa

the kitchen was well stocked and organized

that it has laundry facilities on site. and the pleasant atmosphere.

no vending machine for even coffee let alone laundry use

were no amenities except laundry which wasn't necessary for us

the laundry room was nice even though some were out if order and we lost some money

location was good. pet friendly

needs to be shut down, so they can perform a thorough cleaning in all areas from the lobby and laundry room area

location was good. parking was pentiful

one ev charger on property

free breakfast, good internet, free parking

elizabeth, the breakfast attendant was so nice

t do more laundry

easy and free parking

no pets in area where we were eating breakfast!

i do like the fact that this hotel is very pet friendly

it was clean and new. had a whole kitchen. i felt like i was in an apartment. great location.

no change for laundry machines

the front desk had no change at any point for the laundry facilities and there was no change machine

pool was closed no hot breakfast ice machine broken mold in bathroom ceiling and where there had

breakfast is fantastic

the breakfast was amazing

well thought out adjacent to the indoor pool

the pool was awesome and the hot tub even better

coffee pool and hot tub open entertainment breakfast

dog were told we could not have a pet on the upper floors

loud, wet children running by the elevator, which is too near the hotel pool area as it is

parking expensive, road noise from interstate, food and bar expensive, no laundry

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

thing i would recommend is microwaves in the rooms and laundry on-site

where to wash your laundry

the valet,the front desk and the bar was excellent

pet fee was $150 for a 1 night stay. definitely not

free wifi and breakfast

was very dissappointed that the bar and restaurant were not open on monday night

also - the pet fee is $150

great staff! fabulous rooms, breakfast, artwork. so much fun!!!

breakfast

like a swimming pool and extensive workout gym facilities, but the ambiance and food make this my first choice

we ended up wondering around the hotel trying to find the gym and spa area because we weren't told where it

the bar is incredible, but pricey

best hotel lobby bar we have ever been to

anything, maaaybe would love room service option because restaurant is so good- but that s really reaching

location , room, restaurant was amazing .. room service, the location

the room double sinks, seperate shower and head, nice view, well appointed, staff very nice, bar and restaurant

gym was great, as well

laundry amenities and kitchenette

delicious breakfast

in the garage kinda sucked as a single mom with kids

the evening receptionist was on her phone in a lobby chair as a 20+ kids pool party was happening with little

as much as people pay for the stay, there are no tubs to soak in, no jacuzzi in the pool area, the least they

laundry facilities are downstairs with a great-looking fitness area

laundry facilities are downstairs with a great-looking fitness area

no pool or fitness room.

this is the first hotel we have stayed at that had games in the lobby for the kids

for example, a dedicated hotel tv channel told there was a 'fitness suite' but didn't tell me where or how to

loved the bar soap

found again - very shoddy especially as it was made out to be my fault hotel was full of loud kids (some kid of

a nicer bar and restaurant

breakfast could be better

the wifi and could not use it because it was too slow

laundry facilities on site

staff, laundry not available because of broken machines

guest laundry and gym

the property was clean, and we appreciated having access to a laundry room

wifi was spotty in my room, but it seemed to work in other areas of the hotel well

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos

there is so much chlorine in the pool, that i couldn't bring myself to even walk into the pool area, although

nicely designed rooms, good variety of breakfast choices, really friendly staff and a lobby bar with a great

all good. no gym or pool

lovely beds the room was amazing with the kitchen just a shame was only there for 1 night

wish the bar and pool stayed open later than they do

laundry facilities were great and front desk exchanged for quarters and detergents

loved being able to do a load of laundry

location, staff, cleanliness, indoor pool, late check out option!

this place is horrible, and they allow loud pets

booked a room for 3 with two kids, but only one bed was ready, the sofa was not prepared and there were no sheets

i would have liked for them to have a guest laundry room

no hot tub or laundry area for guests. not really really a relaxing place.

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

the pool was disappointing, no laundry, no room service.

kids loved the pool

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

restsurant hours no room service no concierce access ( i am lifetime gold and paid over $200

the staff was quick to respond, but the kitchen was very slow

my kids enjoyed the atmosphere

a hotel this large and priced at this rate should definitely offer room service

it could use more sound proofing and self service laundry.

laundry tickets provided in rooms but reception said there was no laundry service, took no

the breakfast was great for families with kids.

did wish the pool was warmer, it was super cold

i didn't realize the hotel had an indoor pool, so that was a great surprise

laundry room nice perk

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

$19 parking yikes! & very small cold pool for kids.

only thing is i thought the pool was heated, but it isn't

the rooms were very clean with room service everyday that we were there

wifi not really working, barely good enough for emails

the pool was closed because of the virus but understandably.

the amount of money i paid to stay the only thing i didn't like is that i couldn't use the pool but because of

only thing to complain acout would be the wifi

room service works perhaps every other day, definitelly not daily

there were also no laundry facilities

but just want to use the sauna, the spa is available only between 9 and 5pm, there was no laundry service

bed, room service, style, music.

size of the pool and lack of hot tub was disappointing, there was a kid pool that the kids were not in which

unable to find food for kids after 7 pm and did not want to leave hotel

the gym had all the required equipment, a swimming pool, and laundry facilities

i like accommodations in the suite, very comfortable with kids

rooms are new and very modern and convenient, and of course you get the kitchen (stocked with plates, cups, and

facilities, breakfast, comfortable well equipped room

pool is not a saltwater pool as advertised (just fyi, not really a big deal), and the breakfast is

pet friendly

bar was incredible

staff and location were great. please drink with the bar tender.

petty but

didn t know that we overlooked a bar that played loud music until 1:00 am

we tried to order room service for breakfast and they lost our order then we had to wait almost 45 minutes for

room was clean, friendly staff, loved the late night room service!!

accommodating to early check in

our family members have sever allergies so having the hotel being pet friendly seems ridiculous to inconvenience

pet friendly

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

the kids enjoyed the pool

shuttle available at airport when we arrived

there was a little kitchenette and slept 5 + but only that single office desk and chair up against the wall so

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

clean. birdies. valet personnel helpful. pet friendly.

very pet friendly hotel

the rooftop bar was also picture perfect

loved the room and the bar on the 6th floor with a nice view

fan, no change machine and no one had enough change at front desk or the hotel shops to use the laundry facilities

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

love having the restaurant and bar onsite

charged. to. much. for. pets. and. parking

that bar and breakfast were not available

guest laundry also a bonus

pet friendly but didn t really have any grass outside of hotel for our dogs to go to the bathroom

comfortable rooms, liked the pull out couch for our kids!

roof top bar was excellent food was very good

hard bed, very loud a/c, if you are on the 3rd floor it's the same as the gym- extremely loud

laundry room needs to be cleaner

full kitchen with dishes and cookware

decent fitness center

everything the full kitchen was a surprise

pet friendly and the enclosed dog area was wonderful.

the entire room reeked of pet urine

wish the bar would have been open so we could of had a night

what they considered to be handicap was that there was a shower chair, a taller commode, and a bar on the wall

pet friendly, which is fine

and trashy in back - where our toolmaker was / people with pets in back - $15 each pet per

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

between the front desk and the bell desk could have been better regarding shuttle if available around the city

huge bourbon bar and knowledgeable bartenders

maybe thats not a thing these days to get room service

5 and 3 did, breakfast, coffee, wifi at reasonable

clean room laundry facilities breakfast location

couldn t break it up because she was too busy answering phones, checking people in and doing laundry

i could bring my dog, free parking

breakfast was great ,close to other attraction as well will have to come for another visit when

was kind of tricky getting to the hotel parking lot with the weird one way street u-turn direction and the

away from restaurants and other amenities like laundry because the location didn t have a laundry facility

i wish that it were slightly cleaner and that they had guest laundry.

they ran out of towels for the pool, but that's it everything else was great!

kids loved the pool. breakfast was good. bed was comfortable

pool was a little cold

no breakfast

room was comfortable, swimming pool and gym. great location.

would have preferred if this location had an indoor pool

was disappointed that the pool wasn't open, on memorial weekend

the breakfast was great, everything was good.

room was apparently over the pool it was loud and i could hear screaming kids until midnight even though the

the breakfast was good, the pool was nice, and though we didn't spend too much time at the hotel, it was perfect

we saw a couple decent sized spiders in the pool area.

the hot breakfast is a bit weak.

small pool

location was good & not crowded. on site laundry was convenient but pricey.

they had truck parking

the spa bath

continental breakfast

breakfast was fantastic

the laundry area was ok

there is a gym and laundry facilities

laundry room, exercise room and pool were all closed

breakfast the rooms

breakfast.. spa tub and staff

the pool was closed

pool was cold & closed to early, but the main thing i hated was they took an additional $150 from

the pool was not heated. the plug outlets were coming out of the wall. the beds were rough.

it was a bit pricey considering there was no breakfast buffet

clean room, and quiet. close to expressway and restaurants. price was ok and parking easy.

small room and no parking lot.

property is adjacent to a cracker barrel, which is an easy walk across the parking lot

was quiet, they had a small breakfast each morning

clean, pet, friendly, laminate flooring, obviously clean

didn't end up eating breakfast there at the hotel because there is crackel barrell right across the parking lot

room was next to maintenance and hotel laundry, so the noise of doors closing kept us awake

it was great to be able to do laundry for only $2 per load

while the cost of laundry was low, working the coin collector on the washer was hard to operate, and i had to

the man in the laundry room came to the desk and asked if we ve been helped because we were waiting so long

pet policy was more lenient than others

i liked the bed and the easy laundry with soap at the front desk $1.00!!

quarters to use laundry facilities

the laundry room could have been bigger

the laundry facilities are super helpful

dryer in guest laundry not

we did not use the pool or anything like room service or laundry

restaurant and bar was under construction.

the room service would be more for my money

both of our airport shuttle bus drivers were kind and prompt. we appreciated them.

kitchen for dinner was horrible

being rude to me is one thing but my wife and kids, that's unacceptable

front desk staff and shuttle driver were very friendly. bed was comfy.

pool no restaurant not being informed about them not being open

room was clean and modern. restarurant and bar staff were great, as was the food.

which did not work for 4 of us, we needed 2 queen beds so we did not have to share the bed with kids

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

small parking lot. they are currently in the middle of remodeling.

wish breakfast was served...but i understand due to covid-19

having flavored creamer for coffee for that reason we didn t eat breakfast we went else where

this is the weekend fir big basketball tournament and not having the laundry option was

shuttle service to the bourbon & beyond event

the description, it stayed that the pool was heated

friendly staff very affordable close to water park we travel with our grand kids breakfast was good especially

the pool was still closed, the restaurant was still closed - the gym was closed and the property outside was

location and laundry facility great

i like the cleanliness of hotel and the access to laundry was a bonus

need to repair the front entrance off of crittenden because its quite a bump into the parking lot

was all good--great having the shuttle available all the time

the parking was great and breakfast was pretty good

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

the hotel rooms added kitchenette is a big plus as well as the laundry room.

laundry in sight

a mother with a child came down late for breakfast, and the kitchen was closed

breakfast was pretty good

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

clean bedroom and bathroom; wifi works well; closed to the airport (by car); comfortable bed.

super breakfast more than we expected

this hotel is right at the entrance, so we were able to walk over and save money on parking

first night there were bags of dirty laundry and garbage in the hallway

not having laundry room for self laundry. no microwave in the room.

location, cleanliness, staff and shuttle.

the 1st pet friendly room was dirty and run down

bummed their pool wasn t open

my room, the pool, and laundry room was clean

hotel is very close to airport, and the shuttle service was quick and the driver was friendly

a couch in the sitting area was great for the kids to hang out on

easy access to airport plus airport shuttle. nice and welcoming staff.

stains on the carpet, food on kitchen cabinet, mini fridge wasn't very cold, ac unit didn't work very well,

i had an issue getting my laundry cleaned, it was never sent out.

the shuttle to and from the expo center & restaurants the drivers were amazing !!!

hotel was very clean, staff was friendly , free parking and very close to airport.

was traveling solo with my kids to go visit family about 2 hours away from one or 4 hours away from the other

no complementary breakfast

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

lack of laundry facilities

wish breakfast had a few more options but it was good

the hotel shuttle was easy to use

the shuttle takes you to the airport as well as a selection of local restaurants

pool was really nice on such hot summer days

free airport shuttle and friendly helpful staff.

and shuttle service was a bonus, they would take us in 3 mile radius of hotel which was nice

ease of check-in & parking

the shuttle was awesome, drivers super nice

i needed quarters to do laundry

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

also, you can't walk because the fence prevents you from walking to the next parking lot which is a direct shot

for a shuttle from the airport and was left on hold for more than 10 minutes

the breakfast was amazing! the coffee was outstanding and a nice bonus to wake up to!

the kids had fun in the pool the water was excellent

to date furniture, clean room upon arrival, breakfast was good, and they provided a fitness

fridge wasn't cleaned out from the previous guest but it was late and my kids already fell asleep so i left

pool is outdoors so not open in winter

very clean, friendly staff and the courtesy shuttle was very great!

there was no shampoo or laundry bag in room

check in left me with one of the rooms next to the laundry room

as if it was flooded before and now it smells like wet old laundry

laundry rooms

i could not connect to the wifi with my laptop

breakfast could have eggs

parking was convenient

just local channels was a little off and also breakfast options were too less

the breakfast was ok i just thought there would be more of a selection.

no eggs for breakfast

like the space kitchen but no utensils or dishes due to coronavirus free laundry

clean hotel love the kitchen and free laundry room

there s a gym and free laundry

i also like the laundry room

laundry and gym has a faulty card reader

across the hall was the laundry and maintenance room

location, laundry area, breakfast, hot coffee, comfortable rooms.

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they

to me was the first room down the hall from the desk, across the hall from housekeeping and laundry

then when we leave he s in laundry room just looking at us

needed to do laundry and it was no charge, wow, this was very good, never ran across this

to find the water fountain needs to keep clean the guest laundry room and washer door was

supposed to have a laundry center but it was non-existent yet it was in the room info

there was a laundry room or storage room nearby

was no clean towels available there was only one person doing laundry for the entire hotel

have a laundry basket with extra towels in front lobby for guests

laundry services is located in the most unsafe area of the property and has no cameras for safety

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

like the laundry facilities

room very clean, laundry facilities good

the kids enjoyed the pool

the kids enjoyed the pool

great location! anything and everything was close by. i love that it had an indoor pool.

he asked the front desk to use the gym and explained why and was told it s closed and lights are off all the

i also was not charged a pet fee which i very much appreciated since i have a small, non-shedding dog

desk clerk was nice an helpful, debbie laundry was also an security makes sure u feel safe an that u really are

if i wanted clean towels it was my responsibility to take the dirty towels to the laundry room and exchange

much activity, there was a disturbance with another guest having their clothing stolen from the laundry, the

strip and mcdonald's also professional and polite staff and management also free ice and on site laundry wash

they have a laundry room which is very convenient

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

laundry facilities no option for single load packets to buy

staff pleasant and helpful, parking great one level. laundry facilities great.

accommodations easily get dishes from the office to make use of the full service kitchen and a very helpful

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

the staff was very accommodating and it was easy to do laundry there

pool was closed for maintenance off and on, so my kids didn't get to swim, but it did not sour the experience

the location, cleanliness, and staff was nice. breakfast.

breakfast was plentiful and hot

parking lot is used by locals as short cut, they think is their right.

beds too hard, pool closed

pet fee was pricey and pool being closed

they also had an amazing breakfast

breakfast was okay, there wasn t too many choices but i wasn t that hungry so it didn t

coin laundry available for guests, with new washer and dryer

on site laundry

laundry facilities didn't work with a normal load

the laundry/vending area was nice, but only had one washer and one dryer

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

laundry room - 2

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

we liked having a shuttle to the airport and the breakfast options!

breakfast! the hotel rooms are all vastly different.

the gym was down - sorry i had a streak going

property is new & our room had everything we wanted including a full kitchen

weather in area resulting in no wifi - out of their control but an inconvenience

breakfast was great , the little lady that prepared did an excellent job

nice full kitchen

it s was modern, clean, plenty to do with pool hours open late

laundry was in a wonderful area

felt like a safe area, ample parking and great pizza place within walking distance

it was clean and pet friendly.

parking lot was not cleaned from snow.

pets, unfortunately that seemed to include an ant problem

whenever i tried to do laundry the laundry detergent dispenser was empty and then they tried to charge me $5

the accommodations i was counting on without a vehicle there were not what i was told at all , no laundry , no

way there got dropped off and told me i could not book the room because my wife had her head on a laundry basket

laundry room although it's indicated on their list

was no mini fridge in the room there was no guest laundry i put on website breakfast was

liked that they had coffee at all times of day. had a place to do laundry if needed it.

the room was really spacious. great breakfast choices.

didnt wake up in time for breakfast nor did we make it to the pool so all i can speak of is the staff and room

use to have a bar set up, but no longer does with new owner

there is also a bar set up in the evening hours

the food was great at the bar area too

great rooms, great breakfast, and a great location.

parking lot very full, property rented spaces for a hot rod show, lots of trucks and trailers in

nice breakfast and bar areas

of the staff that we encountered from front desk to the kitchen were all so very kind and helpful

the heated pool and gym was much needed

the heated pool and gym was much needed

handicapped parking

breakfast was excellent:tasty coffee; eggs & omelet excellent; service excellent.

i wish the pool area had a jacuzzi or hot tub.

modern facility with pool and laundry

easy way to find quarters for laundry room.

you also can use the laundry room or buy some snacks and drinks from a little market

convenient laundry room

charged us twice for the pet fee for 3 days in a row & had to ask for a refund