the gym was well appointed

i like everything! of course since covid-19 no bar but that s nobody fault

enjoyed the bar and the food was very good

nice lounge / bar area where we were able to relax with food in the evening and kids play board games

staff was nice very under staffed though (poor kids) and management was no where to be found… 4 times we

no housekeeping, no quarters to do laundry

there is a gym and laundry room on site ! the staff was very helpful !

there is a pool, hot tub, gym and laundry rooms

was next to 24 hours laundry room with a lot of noises at night they gave my hotel room to another customer

long walk to laundry room

a bag of laundry/hotel towels was oddly left in front of our door for a day or so

walls are extremely thin could hear everything neighbors were doing, no room service, had to go get get extra

staff were friendly and there was good wifi service in the room

was inconvenient that the wifi was spotty

heated pool was down for maintenance

someone stole my brand new laundry soap out of the back of my truck.

parking lot had some needed work

i loved how welcoming the pool area was

during the summer, the pool would be perfect

the limited parking. came back to my room after dinner and i had nowhere to park.

no hot water in first room no laundry no dining but a full resort fee

beautiful outdoor surroundings, large clean rooms, nice gym and restaraunt on site.

enjoying fine dining with a million dollar view where your kids and doggo also are welcome certainly is a rare

the wifi is spotty. there is no microwave in the room :(

beautiful location. great restaurant well equipped gym hiking trails were excellent

am ck out/ no pool/ lack of parking & for a hotel that was over $400 a night after taxes, no perks of any kind

always think bw has the best breakfasts

parking close to room, good temp control, microwave, refrigerator, strong locks on door and free wifi

good breakfast, small gym, room has air conditioning and heating, microwave and refrigerator, spacious room,

the breakfast in the morning and area was quiet and clean.

hot tub should have been working, ice machine needed in better spot than laundry room.

thank goodness for the on-site laundry

lovely pool and hot tub. room was clean and staff were good. laundry on site which was handy.

) nice-looking pool, though we didn't get a chance to use it, laundry room (also glad to have, but we didn't

great laundry room for quests.

no laundry facilities on site. (usually don't care, but could have used in this one case)

pool is tiny

parking is tight but they have enough!

the parking was a little tight for suvs and trucks.. the pool was smaller then usual

pool was small, but not a problem because the beach was the main attraction

clean, and they had everything i needed, comfortable beds, room service daily, amazing breakfast, laundry room

laundry room was only open 7 am to 10 pm and machines only took quarters

the room shakes every time laundry is done

our room was next to the laundry room and probably because of that the beds were shaking.

door of the laundry room is not easy to use

heated pool is very relaxing

breakfast was just ok, coffee not so good . limited parking

good location and clean, friendly staff, pet friendly

liked that it had a fridge and microwave, lots of free parking and good wifi

- and there's even a _tiny_ pool

room (with full kitchen) had air conditioning, a small heated pool, laundry room (didn't use it though), good

always plenty of parking & liked being next to the laundry room so i knew hot water would not be an issue

the staff was helpful. there is available laundry for visitors.

swimming pool, laundry, kitchen, staff

laundry machines worked so i ran some when i was there

i even saw her doing laundry at 2am

sleep as we were next to the staff laundry room

room was next to the hotel laundry room and it was loud

the banging noise in the morning. working in laundry room next to my room. loud banging.

laundry room full of dirty towels and sheets, laundry room disgusting

does need some updating and remodeling for more of the facilities, the laundry room was under construction, the

mechanical sounds all nite between ice maker soda machine and vicinity of laundry room

laundry we were told was broken, and found some dirty sheets on the sleeper couch when opened but

is just a few minutes walk to the downtown area, grocery stores, laundry services so it's location is fairly

i thought the laundry facility was complimentary but turned out i was mistaken

free breakfast, pool, laundry, workout room

there is no laundry in the hotel.

parking area too congested pricey for the amenities no cart available upon arrival a laundry facility would be

more amenities in the room. more towels and a dirty laundry bag would ve been nice.

staff used guests laundry room for the hotel's laundry, such as bed linens

found staff in the laundry room

the laundry room was locked

every time we needed something as two of us broke out in some kind of rash, whether it s the laundry detergent

great staff, great location, and they allow dogs! guest laundry is good too!

found used medical needles in laundry room

was able to do early check in

when we checked in (with a man) we weren t given the run down, just our keys and the wifi password and because

the wifi service and the lack of chanel s.

horrible wifi, sparse room, almost windowless, sparse and old furnishings, pillows were the worst

the laundry room was dirty but at least there was one!

room we had was on the ground floor apparently under a laundry room, where people were walking around and running

team, flexible about check in time, giving advice for laundry nearby

also, right across the street from a grocery store and laundry mat

front desk put us by laundry because he wrongly assumed we were staying 4 days instead of one

halls were filled with housekeeping trash and laundry thrown everywhere on every floor at 4pm

advertises a laundry and there is none

i wish it had a laundry room

no laundry no gym no breakfast abdwe paid close to 400 a night

was a bit old and shabby with bits of wood holding the sliding door together and there were no laundry

there was a laundrymat right around the corner.

sufficient toiletries and even toothpaste provided along with a disposable laundry bag which was a pleasant

me itchy, rug was damp, they didn't have enough bath towels for the 2nd day they were all in the laundry room

no laundry room that was advertised

room, unhelpful staff, guest laundry dirty and uninviting, dryer didn't work

laundry was a bonus

didn't get to use it, but was super happy to see affordable, clean, and new-ish guest laundry available

5) we asked tyler about how was the operation of the laundry service

is a self-service laundry room for guests, however there isn't a coin exchange system at the lobby

also your fitness area and pool

laundry only available 9 am-10pm banged my head on an overhead cabinet throwing garbage away

our room was next to laundry - inner corner

plus it s pretty closed by the coin laundry room, it s hard to take a nap or short rest because of the

we were right next to the laundry but luckily it closed at 10 pm

my room was across from the laundry room!!! and the air conditioning didn t work

swimming pool, hot tubs and laundry room

laundry is too expensive, $4 for a single load in the washer or dryer, and they only take quarters

i used the laundry, it was a good location for my friend to pick me up

8am there was a lot of commotion and noise coming from outside probably because the storage/laundry room was 2

laundry facility was great

we were assigned across the hall from the hotel laundry and maintenance hub - hallway filled with maintenance

laundry room

room located right next to laundry services so very noisy during the day.

the only thing i wish was different is for laundry facilities to open at 8am.

our room was right by the maids laundry room so it was nosy all the time

laundry on site, water and ice

location room friendly laundry included pool area

was able to do a load of laundry

free parking , water filling station, laundry room

complimentary water laundry pop corn and snow cones was perfect

comfortable room, with comfortable bed, use of spa at end of day, use of laundry, location near beach and

laundry room on site

dirty laundry room

location near boardwalk breakfast included adequate parking guest laundry

great staff, great location, great breakfast. hot tub , & , laundry was great.

the laundry room was practical

you ll need a lot of change to do one load of laundry

clean, quiet and decent breakfast

best breakfast bar ever in a hotel! you even had healthy options

room perfect - large, comfy beds , great hot breakfast parking secure

and tried kicking us out of our room at 130 turns out the laundry room was on fire

the facilities (heated pool and spa, drinks bar at the pool and even fire pit seating ) were all incredible

kids and parents loved everything

clean, entertaining, kids friendly with spectacular view, super safe for kids

room service was quick, we had a little glitch in the shower that was fixed asap

other parts have a somewhat weak wifi signal - good enough to watch some youtube if you don't mind a little

beautiful pet friendly and staff was very nice

from the cottage, but you could get to it down a little walk way) the fact that the cottage was pet friendly

the cottage had plenty of lighting through windows (which i really think is important) and the kitchen was also

property isn t very pet friendly, which i hope this information helps other travelers with pets

we didn t use it but there s a laundry room if you need

closet didn't have plastic bag for laundry

even worse, the laundry room was next door and spinning washing machines shook the room

the location, the parking, breakfast in the morning, 24 hour coffee bar, a gym, and the staff were all tremendously

i checked in i was told that this was not a pet friendly hotel

has been my favorite hotel thus far wonderful service, extremely clean facilities and a great breakfast

traveling with 3 kids under 10, the staff was extremely helpful and accommodating

modern facility. hot tub. very nice breakfast.

the wifi wasn t stable that morning

clean and updated location with all the perks, gym, pool, free breakfast, and best price

laundry and trash in hallway outside our door that wasn t ours was never cleaned for our whole

couldn t get wifi in my room and the bed seemed extra firm

friendly staff, quick to help if there is an issue, room service took half the time expexted

no room service

lighting in the room and presentation/delivery of room service meals

expected amenities have been discontinued no tissue, no plastic bags for laundry, no disposable cups, no maid

no laundry area for guest

rooms are tight moving around with kids in the room no latr checkout

we asked for downstairs and paid a little difference to have the kitchen and living room which was well worth

also we brought our 5 month old, i liked that there was a kitchen

when we arrive to our room they had left the dirty laundry in the room

loved our corner room with fireplace

no food, no water, no blankets, no room service, no restaurant available to guests

went to the bar to have a night cap, it took a while before the bartender came to get my order

free parking

we arrived too late for breakfast, but next time!

but the fireplace was a direct see-through between sofa area and the bedroom

breakfast options.

excellent customer service, close to the downtown, spa service highly recommended !!

located directly within the downtown los gatos area so we could walk to wine tastings, breakfast, lunch and

there was a cute fireplace

the rooms were a very nice size and all the kitchen items were available

t get connected to the wifi or get internet

small parking places..... seemed to be a problem and we have a fairly small car....

replenishment for our second night, you d think this would be replenished automatically; the room service

after the show i went to get ice in the laundry/vending area the machine was not working so i went to the front

pool were not working

the breakfast is definitely a plus

the pool was not heated and was not very clean

walls were a little thin and we could hear noise in the parking lot, it was not a big deal during our stay but

stayed here for a wedding, so 3 nights 4 days and it would have been nice to have on-site laundry, and a pool

gym is very small

there is also a small business center and a gym

the restaurant / bar hostess on sun dec 28 was an absolute delight! breakfast was good.

have discounted rates while under construction due to lack of amenities such as ice, balcony, gym, etc

room, #101, was right next to the laundry room where the maids cleaned the linens

comfortable bed, large room, parking, wifi good

easy parking, central location, clean and comfortable

desk staff, clean facility, starbucks right next door, very quiet, nice work desk in room with wifi

everything. staff, rooms, parking were perfect.

it was helpful having a kitchen and laundry facilities

it is set back a little off the road and was very quiet, clean, onsite laundry

the pool was so super small. the online pics were very deceiving.

breakfast hot items tasted microwaved. coffee wasn't very hot

i also appreciated the onsite gym and pool

laundry facilities could use a money exchanger.

gym was clean

great location. convenient. good gym

easy to ask the front desk for anything. the breakfast is also nice to eat.

the best breakfast of any hotel i've stayed. excellent staff!

definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

the breakfast was good with choices to suit all

after i put my credit card in and signed a pet waiver did they inform me that the dog fee was $150, which was

liked that the hotel had a kitchen with a stove, dishes, silverware, etc

close to park , room comfortable, breakfast in morning

location, low noise level, clean linen, comfortable bed, plenty of parking.

wifi can be unstable depending on distance from the routers

consistently great, very good breakfast,location

wifi was useless

not a lot of plugs in the hotel room but everything else was good. the wifi was alittle slow

free laundry was awesome.

wonderful front desk and housekeeping staff. great breakfast and complimentary laundry

i also liked the fact i could do my laundry for free

the suite - a true apartment the facilities - gym, laundry, breakfast room, small salon in reception area,

laundry, ample complimentary breakfast, large rooms and a bathtub

our room was a cross the hall from the laundry room, so there was loud noise late and early.

didn't like absolutely that there were no laundry facilities

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

room is at 1st floor near pool

nice pool and gym

staff laundry facility and they have a pool and endless ice

i just couldn't get used to having to bring my towels to the laundry and pick up clean ones in the

they have a laundry room with two each coin-operated machines to wash and dry, as well as two ice machines

the tv the laundry

laundry

on site laundry facility was very useful

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

to the pandemic the pool was limited to 1 hour schedule only time, gym was closed, restaurant closed and bar

the location was good. coffee and bar was nice to have. staff was very friendly.

quiet comfortable rooms & lobby bar service, great lounge/lobby area

the provided self laundry facilities were high capacity and fast (washed and dried a small suitcase of clothes

the gentlemen, an evening associate, provided me change for the laundry room and manned

pool had a crazy amount of chlorine

room was clean and comfortable, the pool is open until 11pm which was really nice

clean and comfortable free parking and a t

please check towels every after laundry while folding

put me next to laundry maid's closet

we had to park a block away in the midst of construction workers trucks

everything was great. very clean and breakfast was great. the pool was clean as well.

there was a small pool which is always a good resource when travelling with kids

and i think my second-floor room may have been near the laundry facilities because at one

it was the laundry room right below me

wonderful bar area

i liked the garage parking

small bar closes

decent hotel gym, laundry room

laundry facilities were awesome

the staff was very friendly and helpful, and we really appreciated the guest laundry room because we had been

it was newly renovated, clean and had a laundry facility.

i loved that they had a laundry room for guests and i didn't have to go to a laundry mat.

called desk twice-got rude reply that no one did laundry

calm quite great staff very clean spacious rooms laundry room on site chech in was fast and easy

it smells and people are wandering around vehicles (no gates) vending takes your money, laundry machines

night the room was right next to laundry room, there were 2 huge air fans right out side the door to dry a big

the staff/free parking/breakfast/handicap parking/laundry room

access to laundry, and its nice they have dishes you can borrow to cook with.

the laundry room was messy

kitchen, laundry, and convenient location

rooms are really comfortable and llow for a long term stay, swimming pool, laundry and all other hotel facilities

the laundry room was wildly expensive, ie it costs 5$ to dry 1 load of clothes