we enjoyed an evening by the fire pit followed by a dip in the pool which was both warm and clean

breakfast had a nice variety

laundry facility was out of service.

her so low because she was in the laundry room and a housekeeper told her i needed help and she said where is

non-smoking room smelled like smoke

the peace and quiet the help at the desk and the gym was great

wifi

the room was very clean and had everything we needed, as far as the sofa bed and the kitchen utensils

g breakfast wz wonderful also thank

stove and kitchen area were adequate

great breakfast in the am

maybe just on weekends switch the coffee and waffle areas in the breakfast area

it was new and fresh clean with laundry facilities.

the hotel has a laundry room and a small workout room

the location and that it had no carpet in the room and it is pet friendly

a room with a kitchen that didn't have a stove top, but did have cabinets for dishesud83eudd23, it had a

that it had a kitchen with no stove or stove top.

had to go to the laundry room for clean towels and take out the trash

the housekeepers were walking into the rooms and laundry room smoking

truly appreciate the owner for allow your pet to come along as long as you have a cage for your pet thank you

the wifi is so bad it won't even send an email

the price was decent, which was the drawing point for just use if the pool

close to the laundry room so we saw roaches

quiet, free wifi, parking, staff, central to everywhere i needed to go

loved the indoor pool for children. breakfast was good.

neither television nor wifi was working.

the pool is open until 11pm

quick check in and allowed my pet.

there's parking in the back so it was really easy to unpack into my

it was on the webpage that parking was available yet when i asked the attendant he said it was not included in

wifi connection

entire property and room was dirty, and dingy- trash, cigarette butts, bags of food all over the parking lot,

seems the night shift manager let people into the pool that didn't stay at the hotel

room service

is not being taken care of needs to update staff doesn't seem to want to do anything restaurant bar breakfast

had to stay at pool with my 14 yr old son

when breakfast didnt arrive the following morning as scheduled i called room service and discovered that they

laundry facilities

proximity to airport, free parking

nice staff. decent breakfast. free airport shuttle was great.

great access to the airport. very accommodating with car parking while traveling.

the pool and hot tub was closed

guess my main complaint was the pool not being open i wish some where when booking it would of said the pool

the breakfast

hard to find available parking space at midnight

i also liked the staff working to coordinate shuttle service to the airport at 4:00am

the airport shuttle service

everyone (from the cleaning people, front desk people to the laundry people) spoke to us and was pleasant

being charged $10 for a parking space was absolutely ridiculous.

shuttle service to airport and ability to leave car at hotel

only issue, the 2 rooms across the hall, must have snuck in a bunch f kids, there were about 15 kids in the 2

charge you a $7 a day garage parking fee

was close to ice machine (they shared the same wall) and hotel's cleaning staff laundry room was across the hall

heard someone doing laundry in middle of night and through out night would get whiff of sewer smell which i

friendly, clean, laundry options, breakfast variety, price, free airport shuttle.

also appreciated having laundry facilities

was in close proximity to the hotel's laundry room

laundry piled up in hallway for over twelve hours

pool was down , lights very dim in bathroom , no laundry facility for guests

microwave in individual rooms my room was down two hallways from the front desk, next to the laundry room

not clean dirty laundry

they have a nice restaurant and bar area

the on-site laundry room is a great

i appreciate complimentary hot beverages. 24/7 laundry and gym, no additional fees.

the laundry room also had some issues

trees surrounding the property. free laundry. good location.

also the laundry room was connected to the gym

good shuttle easy check in

lobby, gym were impeccably clean

shuttle to the airport and free parking for our vehicles was so awesome and we will stay again the next time we

a lack of parking close to the door after a certain hour.

have offered a better breakfast

breakfast was also understaffed for size of crowd and food and coffee ran out so didn t get

the breakfast choices were limited, but sufficient.

no laundry

was no laundry facility available for the customer to use

wanted early check in they never responded to me and they didn't had laundry area so l had to go sit at a laundry

almost everything except the gym

just the gym smell a little bit bad and almost always its locked

laundry machine didn't work.

the remodel job wasn't that good! no dishes in the kitchen no ice machine in the hotel

and not a lot of parking around

they had roaches and don t have enough smoking rooms

free parking and nearby fast food if needed

smoking room option is a plus , and the staff gives you privacy

on booking.com i booked a king size bed smoking. did not get either.

it was also quiet, lots of parking

no laundry bag provided, soap was tiny, a/c unit was noisy

room was not up to par, ran into several issues with my stay. laundry was not quite clean.

,i didn't want to bother the one housekeeper so i thought i was doing good , the shoot was for laundry it had

they switched my room when i arrived (for my benefit) they originally gave me a smoking room which i did not

wifi disconnects about every 4-5 minutes without warning or notice so i went through my monthly

i needed to get to the airport the next morning and they even provided shuttle bus service

bar service and food

didn't like that i was informed at checkin that extended parking was no longer free, and that i would be charged

picked a hotel with a pool so the kids could have fun before our flight home but pool hours were very limited

was a miscue on my airport shuttle pick up time

the pool was closed but it was understandable.

pool was closed but i understand due to covid

no pool or breakfast as a result of covid.

the breakfast was very good

the bar and the food were very limited

directions to the hotel even though they used gps, we also had a note that said there was free breakfast but we

i was disappointed that wifi was not free. thankfully i was accommodated.

well-equipped kitchen

good location and hotel had some outside entertainment for kids (tumble tower, form 4)

i love the gym, and everything what's around

the bar area was nice but wow, i had a sauvignon blanc - the only one they had and it was $15 for 6

it is difficult when you travel with kids as they gets hungry at any time

lobby offers convenient breakfast and had a nice bar area

gym facilities being closed but understandable with covid-19.

also, the fact that a shuttle only runs from 7 am-7pm is crazy

no laundry room bags for the guests

guest laundry services were supposed to be available

we were disappointed there was no bar or restaurant

friendly staff, great location, pet friendly

many of the services, such as room service and restaurant/bar, that differentiate this location from other more

the pool was cold, but not too cold for kids to enjoy.

safe,downtown, no hassle, room service,

beautiful hotel, staff was amazing, great bar selection

gym has highly restricted hours

we had a lovely delicious dinner at the bar and an excellent breakfast the following morning

everything is perfect, only one question was about laundry

the laundry/ice area on the second floor smelled like urine.

laundry should definitely offer the contactless option to pay for the service (now it s coins

lack of options to purchase snacks, beverages, or room service.

room service available for breakfast

the space and kitchen facilities

everything is great, service, gym, pool, location, all

in kitchen was smelly

there was hair all over the bathroom and shower, bottle caps around the room, food on the kitchen chairs, stains

the room was stocked with all the little necessities you would need in the bathroom and kitchen

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

couldn't connect to the wifi so i had to use my hotspot the entire time we were there

we loved the gym

the elevators, check in, parking, breakfast were all confusing and being given no explanation was frustrating

had everything we needed, they were quiet, there was a discount for two restaurant offered, a gym etc

the room was clean and tastefully decorated and the bar and restaurant were also wonderful , clean, and the

no free parking no free wifi

location, the friendly staff, the very comfortable bed and the vegetarian options for room service

big pool and clean hot tub

pool good, gym good

ordered breakfast via room service night before and it never arrived

had to request for room service clean, my stay was long and in third day, they didn't go to clean my

shuttle within two miles of the hotel is good, but would appreciate if it operated a little later

staff. valet. bar staff. hotel itself. location.

the staff particularly the shuttle drivers were warm and friendly

they didn t have enough rags to give us and i had to wait until their laundry stopped

the laundry room was dirty

i was in was next to the laundry, so a little noisy

might be because we were close to the laundry, but it smelled strongly of cleaner

we did not like the pool being at the lobby area

breakfast was superb along with the serving staff. thumbs up to the serving staff. thank you

pet friendly for our little dog

swimming pool right inside front door. lobby humid and selled like chlorine

pet friendly

both the pool and gym were closed for remodeling

dirty laundry sat in the hall way over

its hard to say, there was no wifi in the gym and swimming pool

cleanliness in the pool/spa area was @ an all time low

was very clean and had ammenities i wanted; pool, hottub, gym, parking (parking is paid, not free)

next door had screaming kids who were running around until very late

the pool and breakfast

gym was nice i would stay again

decor, clean little, friendly staff, bed, bathroom meticulously clean and breakfast

the pool was perfect temperature to enjoy

the breakfast were extremely pleasant and professional

free laundry room was a life savers

these rooms are located directly across from the laundry room/gym, which for some reason is open 24/7

they also had a guest laundry room

it was closer to the highway. it had a gym and laundry area.

bonus was the free laundry with soap

so it was completely dark and the alarm went off at 5:49 am unprompted which woke me and my kids up

i also worked remotely for one day and the wifi was strong

wifi was sufficient for us to work remotely for the morning

wifi had poor signal and was too slow to use

beautiful lounge could have done with a bar and we would have liked to have had breakfast

no laundry

on premise laundry would have been nice.

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

no guess laundry

issues with heating and wifi.

and comfortable rooms, large and very clean bathroom, gym, laundry, extremely friendly staff

24 hr fitness center, guest laundry, enjoyed the breakfast

suggestion is maybe start breakfast at 6am as most travelers want to beat the morning traffic while traveling

nice breakfast, comfort room and good location.

the bar staff was the best

towels didn t seem super clean. gym was tiny.

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

the bar was so so

the inability to self park and no gym were drawbacks.

was good but a limited room service menu during thanksgiving night was disappointing

they didn t bring clean laundry every day.

wifi cost $5

i was in a non smoking section but there was a strong presence of marijuana usage

room wasn't clean and smelled strongly like smoke despite being advertised as a non-smoking room

wifi a bit flaky and i appeared to have booked a smoking room using booking.com (no way).

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

door to shut properly, keys kept not working, no laundry said the machine was broken

the guest laundry room not working

very clean, safe environment, the pool was great and the rooms were very modern and clea

were put next to a family with 2 crying kids

i loved the terrace with fireplace just wished it worked

would like to have seen more options for food and equipment in the gym but still satisfied with what was

pool towels were given to us instead of bathroom towels after housekeeping did not come

clean , i am alway cincerned about traveling with a pet and the how clean the hotel will be

breakfast was good. and they are pet friendly.

it is very adequate for the price the parking is a little quirky

the parking lot was filthy, trash all around the

the wifi could be strong for the video games connection

what's the point of having a laundry room if detergent isn't sold on premises?

crappy amenities, nasty breakfast, sketchy neighborhood, uncomfortable bed inside the room, dirty laundry room

distance to the needed amenities such as food laundry and stores

larger parking lot. can t change that

very friendly staff, clean rooms, delicious continental breakfast

microwave and fridge. also liked the laundry room.

smoking in the parking lot

good location, modern, nice breakfast bar, bed was very comfortable, it was quiet

clean, easy highway access, breakfast.

free parking and free breakfast

of the staff were lovely and helped me with my late check out but a really rude white blonde lady with straight

love the breakfast , friendly

breakfast, housekeeping, gym, and staff were wonderful

gym

free parking and a decent breakfast included

went to the property and the parking lot was empty

i booked a non smoking room. this definitely wasnt the case. dirty. delapitated. loud.

check in, he laughed and told us we didn't get a smoking room

there wasn't happy that free breakfast was solely coffee no food and i hated the fact i booked a smoking room

room to park a big truck

there's no breakfast

deal in parking lot on arrival, dirty linens and bedspread had holes all over and was absolutely disgusting

the parking

cleanliness and professionalism and laundry and breakfast.

clean room, large outdoor pool

i called office twice in one night for the room two doors from us was party smoking weed and alcohol some was

i like it was a smoking room. my husband smokes

of the 5 days there, 3 days we did not receive room service

had issues with the dryer in the laundry center

we also used the laundry machine in the hotel

chose this place because they had laundry, i was planning to stay for 1-2 weeks, though the laundry machines

closet had a checklist for laundry if we wanted to have items cleaned, but there was nothing to put the laundry

i used the laundry room to wash clothes super convenient but the stairwell smells horrible they need to fix

could not wash clothes at their property due to no soap available in their laundry room

there was noise at night. sounded like someone doing laundry.

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

big rooms with couch, clean room and linens. guest laundry and offers weekly rates.

clean, nice staff close to parks golfing shopping. guest laundry.

the wifi wouldn't work although i was assured it did

clean, option for late check out given, comfortable

reserved a king non smoking room but upon checking in she stated it was for a double smoking room (not sure

also had a laundry room which was handy

laundry room was just okay

the pricing & the pool wasn t really that clean.

indoor pool, and overall cleaning service was very good

nice kitchen in room, good breakfast

the laundry room was filthy, dirty face masks, trash that stinks, and just dirty like it hadn t been

unable to connect to wifi

gym smelled and wasn't worth going to

was surprised by the excessive pet charge of $75 for our small 13lb dog

parking very limited

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

it was heated, when we arrived the pool had no water also no drink menu with prices at the lobby bar a cheap

located near richmond university. plenty of parking. nice staff

gym small but i workout maybe more then most

food and bar wasna

they gave me a room with no steps and close to the parking place

gym and pool were unavailable during my stay and i didn't find out until i got there

need more parking spaces

gym only open from 9 am to 10 pm

the wifi. it sucks

no hot breakfast as advertised. vending machines didn t work. laundry facility was just ok

good mexican restaurant in the parking lot friendly staff okay breakfast

wifi connection did not work well at all and the person working counter was not very helpful at all

the breakfast was very good

didn't see any umbrellas at the pool

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

free laundry

it was close to my work place and had free laundry

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

perhaps a better mix of dishes and pans for the kitchen.

had to pay to do laundry

breakfast was really good. the staff was excellent as well.

the pool was quite small.

pool could open earlier

it does have a bar that isn t open on sundays.

no laundry bag

breakfast can be much better in the box.

an added charge when i checked in that was not listed on my reservation to park my car in your parking lot

very clean and comfortable. excellent breakfast!!!!!!! coffee in lobby 24/7.

very quiet. bed was comfortable and liked bed comforter. good selection of breakfast items.

the pool was dirty!!! my kids really want to use the pool but we could not!

the swimming pool is small. 6 people will be a crowd in the pool.

breakfast was great.....room did have ants crawling but staff did spray for them.

was the beginning of summer, we wanted to go swimming, the pool was absolutely disgusting

the full kitchen

is a live music bar across the street but they stopped playing promptly at 12

the starbucks in the lobby was closed, the pool was closed and no breakfast.

rates could have been less, and how about a free breakfast - when you pay 150 for one night you can throw in

pool area was extremely hot

of the highway so you hear so much traffic all day and night not to mention there is some kind of bar or something

party laundry services were good except for the overcharged fees and not able to contact laundry company

due to the circumstances breakfast was fine

booked a spa suite and did not get what i paid for when i told the front desk worker he said it was nothing

breakfast was better than most we have had at similar types of hotels

great staff, clean and excellent breakfast

the laundry was really helpful

laundry was broke, whirlpool literally had pond scum spots in it.raggedy!!

the bedding and towels were clean, and there was laundry and breakfast available.

while i appreciated the laundry was disappointed that dryer would not take my electronic payment and when i

having laundry facilities available was great. the proximity to convenient stores.

comfortable room, quiet, great staff, great breakfast!

i wish there were turkey sausage options for breakfast vs. just pork.

my kids especially loved the breakfast, i thought it was a good variety

start breakfast a bit earlier.

in the nook part parking lot was out and the door didn t close without me forcing it closed.

indoor pool was nice breakfast was ok

roach in the kitchen

breakfast was great and the dining room never was crowded

the kitchen area

super friendly staff, great breakfast options.

the food at the restaurant was very tasty and with the bar also in the hotel, i had no reason to leave

loved it all super easy parking too

we had room service breakfast and was pretty good. prompt & friendly staff.

pet friendly with a great walking path around the pond

hours at the pool would have been appreciated

the laundry room dryer needed to be replaced

t hang up my clothes , no hot water , no ice , no laundry , no breakfast , key kept stopped working , a lot

laundry room was broken

burn holes in the blanket. couldn't get a non smoking room.

left too early for breakfast, but was happy with stay and good value for money.

entrance floor at the back of the lodging building was the basement which was next to the laundry room so was

there 4 nights (with no laundry service as we requested) but needed extra towels and coffee for the last night

eventually walked through the laundry area to find someone to assist

we didn't have time to use the pool

lack of parking behind guest quarters

needed extra blankets and were told no because the laundry was closed

they also has laundry and that was so helpful

we didn t have any ash trays in a smoking room

no breakfast. you need to inform all the companies that list hotels to remove the breakfast

breakfast was a little less than expected

laundry facility wasn t working

credit card needed for laundry machine

fact the owner made me checkout, due to a mixup with laundry, where on 1 occasion the maintenance man allowed

laundry facilities were unavailable

was safe, clean and quiet and was pet friendly

staff is now careful with the laundry, i had two towels that hair embedded in them and a pillow case that was

having a kitchenette and laundry room on premises was also a plus as i had planned to stay a few weeks but

laundry room dirty

easy check in, no deposit. laundry room and snack machines.

had furniture & full kitchen

i liked the extended stay facilities, laundry and refrigerator.

laundry facilities dirty with several out of order machines

one guest waiting behind me in the lobby kept going to the door to watch the laundry area because, his words

on site laundry is reliable and accessible

no breakfast available except coffee and granola bars

the machine ran out of laundry detergent and i couldn t get my money back without having to call a number on

the rooms have a kitchenette but no utensils

wifi spotty. banging noises, bitten by one of many dogs.

cereal and milk because i clearly thought there would be silverware since there was a full kitchen

it does have a complete kitchen, fridge, stove microwave

i also enjoyed using the excercise room and the laundry service

big room with kitchen, great brekfast- eggs, pancake, yogurt, fruits, bread, cheese and more, best shower and

the dining in the lobby and breakfast was amazing

a quick overnight stay, we didn't get a chance to use the kitchenette, nor did we get to the free breakfast

is is not a dislike), since it was a quick overnight stay, we didn't get a chance to use the kitchenette, nor