on premise laundry would have been nice.

no guess laundry

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

no laundry

the wifi in my room kept cutting in and out

the small fridge was nice, wifi, and flat screen tv - all very nice

the inability to self park and no gym were drawbacks.

love the coffee bar downstairs

were traveling with a pet, no problem there, but it appears that a previous pet had an accident, or a person

hotel was really nice - swanky and modern amidst the old stature of the building - having a pet allowed was why

the wifi dropped constantly.

so it was completely dark and the alarm went off at 5:49 am unprompted which woke me and my kids up

very elegant and comfortable rooms beautifully appointed. nice to have bar for stairs!

wifi had poor signal and was too slow to use

no bar or restaurant facilities

dirty laundry sat in the hall way over

the pool was too cold for kids. hot tub too hot for us. parking is horrendous.

great bar, kitchen open, pool open (or there were people in it, we didn t get in), nice views, soft bed,

cleanliness in the pool/spa area was @ an all time low

neither were their kids running around at the restaurant or in the elevator

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

breakfast was removed before 10 am and kitchen and cleaning staff were loud and disruptive in the eating area

the breakfast was also very good

needs more ev chargers

we loved the gym

the gym is nice, but could stand for a few more pieces.

would like to have seen more options for food and equipment in the gym but still satisfied with what was

were put next to a family with 2 crying kids

please turn up the gym lights.

she assisted with a much needed early check in and provided great customer service

room service and the choice of room

great breakfast which includes waffles that the kids loved

having to pay for wifi

we had a wonderful time and enjoyed the hotel amenities, including the gym and restaurant

shuttle service and drivers were great getting to and from the theater that afternoon and dinner

the staff particularly the shuttle drivers were warm and friendly

i wish there was a pool to keep kids occupied

place did not do room service even though it had a menu and qr code

shuttle within two miles of the hotel is good, but would appreciate if it operated a little later

decent sports bar and restaurant for evening

kitchen could have used a few more utensils.

in kitchen was smelly

the kitchenette was everything. the staff was lovely.

9 mi) of the altria theater; free parking, free breakfast

very friendly and i didn t like the fact that they didn t announce that they only had bag breakfast

the laundry/ice area on the second floor smelled like urine.

laundry should definitely offer the contactless option to pay for the service (now it s coins

everything is perfect, only one question was about laundry

the bedroom, one of the bedroom curtains had a huge stain on it, and the couch in the living room/kitchen combo

not having a kitchenette in the room, and a decent hotel restaurant.

was almost attacked by a guest's dog on the pet floor

dining and bar area

clean, valet team was extremely helpful and nice, room service for breakfast was perfect and reasonably priced

great water pressure and heat, exceptionally friendly staff, great view from room, loved heated pool and pool

ordered room service for dinner, and was delighted at the plant based options on the menu.

no laundry room bags for the guests

guest laundry services were supposed to be available

i thought the pet fee of $100 was steep.

friendly staff, great location, pet friendly

alfreda at the front desk and will at the bar were superb - professional, helpful and extremely friendly

richard/drove the courtesy shuttle/ was also great

gym facilities being closed but understandable with covid-19.

it is difficult when you travel with kids as they gets hungry at any time

valley parking only the bar wasn't very cozy

never used the wifi because was never given a code or no one spoke to me about it.

good breakfast, bar on site

i was disappointed that wifi was not free. thankfully i was accommodated.

gps, we also had a note that said there was free breakfast but we could only find the breakfast bar which you

the wifi was super slow. but it was connected to two other hotels.

i used the gym it s clean and well maintained with towels and water

they didn t bring clean laundry every day.

parking and location

the non-smoking rooms still smelled like smoke, and there were cigarette burns in the blankets

easy parking

close to arthur ashe center. also, easy access to interstate. lot's of available parking.

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

the guest laundry room not working

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

door to shut properly, keys kept not working, no laundry said the machine was broken

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

free parking and a decent breakfast included

room and gym, easy check in, good breakfast -- and a pool table and pinball in the lounge

wifi worked well

they have a game room pool table, shuffle board, and an outdoor pool

we asked for a late check out and they told us that you need to ask at 8:30am

i didn't bring a pet but i like that you can for free 4

check in, he laughed and told us we didn't get a smoking room

i booked a non smoking room. this definitely wasnt the case. dirty. delapitated. loud.

room to park a big truck

went to the property and the parking lot was empty

the parking

there's no breakfast

deal in parking lot on arrival, dirty linens and bedspread had holes all over and was absolutely disgusting

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

breakfast cafe is wonderful and so much better than a free continental breakfast bar which has mostly unhealthy

located near richmond university. plenty of parking. nice staff

gym small but i workout maybe more then most

needs a bigger gym

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

it was close to my work place and had free laundry

free laundry

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

i didn't get a chance to use the gym but maybe on our next visit - we will be back

wifi password set up

the look of first generation hotel. breakfast. kitchen.

the swimming pool is small. 6 people will be a crowd in the pool.

was the beginning of summer, we wanted to go swimming, the pool was absolutely disgusting

couple staying above me were a bit loud w kids but i'd imagine that's normal

no free wifi

pet friendly hotel. lovely staff. room service available. easy on/off access to the highway.

or at least do an expanded coffee bar that is available long into the evening and starts early at no additional

the food at the restaurant was very tasty and with the bar also in the hotel, i had no reason to leave

loved it all super easy parking too

easy check in, no deposit. laundry room and snack machines.

laundry room dirty

staff is now careful with the laundry, i had two towels that hair embedded in them and a pillow case that was

having a kitchenette and laundry room on premises was also a plus as i had planned to stay a few weeks but

there was a lot of parking and the staff was nice

one guest waiting behind me in the lobby kept going to the door to watch the laundry area because, his words

laundry facilities dirty with several out of order machines

on site laundry is reliable and accessible

i liked the extended stay facilities, laundry and refrigerator.

the property has wifi

the machine ran out of laundry detergent and i couldn t get my money back without having to call a number on

a sink , room for if you bought your own utensils and plates and a microwave but there were no kitchen stuff

had a smoking room and the stove and full fridge

location, and smoking availability

first, checking in took forever like she didn t know what she was doing then i requested a non smoking room

i also enjoyed using the excercise room and the laundry service

was blown away by the breakfast options, the room layout, the friendliness of the staff, the cleanliness of the

is is not a dislike), since it was a quick overnight stay, we didn't get a chance to use the kitchenette, nor

i love yalls breakfast buffet just wish you guys served vegetarian

we were there for my child's competition so we decided to go to the pool after it

i went downstairs to get quarters for laundry detergent and desk clerk gave me a box

i was first given room 108, upon entering the room had a odor, which was not pleasing and the laundry room was

laundry that worked

the pool. the laundry. the hvac.

we utilized the on-site exercise room and the laundry room

great attendants which help me with change for laundry and all

breakfast was ok

parking was great

cleanliness, comfort, wifi, refrigerator, microwave

great attention from the staff. very clean! good breakfast.

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

love the breakfast, wish we could have been able to get in the pool

barataff nice, very helpful, the kitchen who delivered my food was not very nice at all

how early the pool closed

that there's a pandemic going on; but, if they can offer breakfast, they should be able to offer room service

we liked the self serve laundry.

was really efficient at check in and when the dryers were not working in the guest laundry she allowed us to

bathroom drain was clogged up but sunday it was good. laundry room dryer was very slow.

we were across from the laundry/housekeeping room

no lounge where you can get a glass wine or cocktail, no room service, need to renovate the entire place and

they promote laundry and the facilities but nothing works

disgusting, every trash can on the property was overflowing, all the hallways smelled terrible, breakfast was

no parking permits or strict rules

parking access to building clean property

my girlfriend had an asthma attack, there were homeless people hanging out chain smoking in the parking lot,

left with a headache and needing to hit the laundry mat

nights without wifi, the halls smelled of wet mildew rugs, the staff constantly smoked throughout the halls,

free breakfast consisted of white bread, mil, one flavor cereal

and they really had a breakfast

the parking by my building was full n not enough light

it was closer to the highway. it had a gym and laundry area.

self serve laundry service

laundry

these rooms are located directly across from the laundry room/gym, which for some reason is open 24/7

they also had a guest laundry room

continental breakfast available in nearby econo lodge, no laundry, etc

close to restaurants,had laundry facility

continental breakfast was just that, a typical, coffee, juice, cereal,

finally, we were not given the wifi password and the batteries were dead in the tv remote

breakfast was all carbs and sweets, not anything for a diabetic

the pool was perfect temperature to enjoy

gym wasn't clean

the breakfast were extremely pleasant and professional

the free breakfast that was included was good also

pool was great. rooms nice and clean

and comfortable rooms, large and very clean bathroom, gym, laundry, extremely friendly staff

24 hr fitness center, guest laundry, enjoyed the breakfast

nice breakfast, comfort room and good location.

the wifi was not working, there was no breakfast

there was kids running up and down the hallway when we checked in our room wasn't sure if the kid was staying

powdered eggs. guest laundry very small.

breakfast-i know due to covid-19 breakfast had to be supplied a certain way but i feel the options

room service request did not clean our room poor service

accessable parking

did have some issues gaining access to the pool with the passkey but i want to inform the staff they promptly

people put dirty laundry and towels in the hall and they stayed there all day

clean and neat laundry room

laundry is coin operated, but also has phone app pay option

nice to have a laundry room, refrigerator and a microwave

i did laundry while i was there and the cleaning people took my hangers

you had to request housekeeping wifi was very spotty no laundry and air-conditioning did not work well

didnt like how the room had a musty smell and there was no laundry facilities

equipment was very old and outdated in gym area

hotel alarm ring at 4:30 am due to a toaster malfunction in the kitchen

hot breakfast bar was cold

my family loves the pool, and i love the laundry facility

the hotel does not offer any room service or laundry service and no one uses hotel phones anymore

pool was amazing

communication about breakfast and pool during covid.

my family loves the pool, and i love the laundry facility

there was no laundry service or washing machines available.

was concerned about the pet policy

love that the property is pet friendly

everything the room the breakfast the gym the staffud83dudc4d

was surprised by being charged $75 for my pet (small cockapoo)

very quiet very clean breakfast was good

the pool was under renovation

comfortable bed. clean room. friendly atmosphere wonderful breakfast too

pool was closed but i understand due to covid

close to the airport. free shuttle

i absolutely love that there's a laundry facility on the property

manager and groundskeeper who do nothing but harass and heckle you for anything while they re smoking outside

kitchen

non smoking room with burn holes in the blankets

the non-smoking room i requested was surrounded by rooms where people were actively smoking

nice and clean and had a laundry room on site.

kitchen

wifi issues

elavator was broke the 1st day halls were hot parking lot was dirty, people hanging around the front entrance

a great little room with a fridge, stovetop and kitchen sink.

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

hot tub was not hot...guest laundry was broken and bathtub looked dirty.

guest laundry facility was great

the laundry machine didn't work.

for example laundry is on the second floor but it says it's on the first floor

checking got make up on white laundry to determine a deposit it crazy

i used the laundry room to wash clothes super convenient but the stairwell smells horrible they need to fix

we also used the laundry machine in the hotel

had issues with the dryer in the laundry center

chose this place because they had laundry, i was planning to stay for 1-2 weeks, though the laundry machines

cleanliness and professionalism and laundry and breakfast.

rated for a smoking room, very quiet and calm for a wonderful, relaxed stay with no prejudice of what you light

toilet was clogged, it seemed it was from room service when they were cleaning cause it was just stuffed with

we enjoyed the pool area very clean hotel i will definitely book

the location and they except pets

our coffee maker didn't work and the kitchen is not stocked with napkins, plates, or basic silverware

they accommodated us for an early check in, which was very nice

everything especially the pool

poor customer service, 2 kids under 2 - said there would be a crib but there wasn t any, room keys didn t

the floor around the pool was very spiky and hurt our feet

location super nice staff especially the lovely 2 ladies attending the bar and lounge

enough lighting in the parking lot

were happy with the outside appearance and ample parking

picked a hotel with a pool so the kids could have fun before our flight home but pool hours were very limited

went to the bar to pick up dinner which was good

there was noise at night. sounded like someone doing laundry.

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

could not wash clothes at their property due to no soap available in their laundry room

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

the fact that guests from neighboring double tree hotel were allowed access to the hotel laundry facilities

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

as far as front desk employees and the laundry dept

put a breakfast sheet in the room and give them a choice so the food is not wssted

location was great. the breakfast was very good

wish they had laundry machine

even though it was full of kids staying for a soccer weekend

people in room next to us had kids who were loud and ran in halla

husband really liked that the gym across the street was included

even though it was full of kids staying for a soccer weekend

big rooms with couch, clean room and linens. guest laundry and offers weekly rates.

clean, nice staff close to parks golfing shopping. guest laundry.

no wifi

clean, option for late check out given, comfortable

the spa bath

,i didn't want to bother the one housekeeper so i thought i was doing good , the shoot was for laundry it had

no laundry bag provided, soap was tiny, a/c unit was noisy

room was not up to par, ran into several issues with my stay. laundry was not quite clean.

they should not advertise breakfast because there isn t one offered.

need to change mattress on bed is flat need to do breakfast buffet

wanted early check in they never responded to me and they didn't had laundry area so l had to go sit at a laundry

was no laundry facility available for the customer to use

no laundry

desk clerk gave no mention of fee for parking

just the gym smell a little bit

laundry machine didn't work.

and not a lot of parking around

the remodel job wasn't that good! no dishes in the kitchen no ice machine in the hotel

no ashtrays in smoking room or cups to drink out of provided

on booking.com i booked a king size bed smoking. did not get either.

i also smelled smoke and weed in my non smoking room

no wifi in the building

us we wouldn't be able to extend our stay because we had a dog even tho they were supposed to be pet friendly

breakfast was also understaffed for size of crowd and food and coffee ran out so didn t get

the breakfast choices were limited, but sufficient.

they were very accommodating to my late check out and always greeted me when i came and left

seems they are building something in the parking lot so the parking situation was a bit complicated

i loved that the parking area was well lit and safe

shuttle runs later though out the night.

i had to take the airport shuttle which left at 4:30 am and it was right on time

heard someone doing laundry in middle of night and through out night would get whiff of sewer smell which i

good breakfast. was able to do laundry before leaving. very friendly staff!!!

was in close proximity to the hotel's laundry room

was close to ice machine (they shared the same wall) and hotel's cleaning staff laundry room was across the hall

friendly, clean, laundry options, breakfast variety, price, free airport shuttle.

the on-site laundry room is a great

also the laundry room was connected to the gym

very clean. nice laundry facilities. airport shuttle.

the laundry room also had some issues

the laundry room is great

breakfast is really impressive, staff was nice

no where did it say there would be no hot breakfast and the pool would be drained

updated and clean throughout. comfy bed. great breakfast!

breakfast was also more than what we expected and very good

open the pool - its chlorinated

everyone (from the cleaning people, front desk people to the laundry people) spoke to us and was pleasant

the manager, front desk staff, facilities guy, shuttle driver and bistro/bartender all had a great attitude

stay in hotels frequently because i have two kids and travel soccer

very clean and the staff very nice, and the shuttle driver was on point

lie people were partying and slamming doors till 4 am and the mattress could of been a lot better wifi was hit

laundry piled up in hallway for over twelve hours

microwave in individual rooms my room was down two hallways from the front desk, next to the laundry room

pool was down , lights very dim in bathroom , no laundry facility for guests

not clean dirty laundry

the pool was a bit dirty but that didn t stop us from having fun

the location of this property was convenient and they are pet friendly.

entire property and room was dirty, and dingy- trash, cigarette butts, bags of food all over the parking lot,

no one gave us the wifi password

this room through this site specifically because i needed early check in before a flight; even specified what

they were very helpful with parking etc.

had to go to the laundry room for clean towels and take out the trash

the housekeepers were walking into the rooms and laundry room smoking

(shower floors and toilet base) the praise parking and walk ways had a lot of trash and stains

they are pet friendly and i felt safe

pool was closed down and kept having trouble with the door keys not opening up the door

the laundry room was dirty

might be because we were close to the laundry, but it smelled strongly of cleaner

i was in was next to the laundry, so a little noisy

they didn t have enough rags to give us and i had to wait until their laundry stopped

breakfast was very good

laundry facilities

we booked because we knew they had a pool and hot tub

the pool wasn't open, we had six kids with us.

was no bar open and no neccisties

obvious information upon reservation that pool, fitness center and restaurant were closed

hotel had a lovely breakfast buffet that included fresh juices and smoothies

no pool. no breakfast like the were before virus. no training room.

good hot breakfast!

rooms and the pool and also the business center was great it helped me get my last minute studies

the breakfast was nice, even with the crowd and being late

seems the night shift manager let people into the pool that didn't stay at the hotel

airport shuttle bus is free and called for the guest service

pool still not open bar not open still not cooking

indoor pool was closed for maintenance the entire stay which was a huge inconvenience

when breakfast didnt arrive the following morning as scheduled i called room service and discovered that they

close to the laundry room so we saw roaches

daily for standard parking knowing that a car is necessary to access the hotel or anything in richmond

i didn't make it in time for the breakfast, but the coffee was fantastic!

quiet, free wifi, parking, staff, central to everywhere i needed to go

pool was closed. gym was closed. the foldout bed had trash in it

the carpet in the stairs looked very old, dirty in areas, and ripped up in areas

breakfast was great, and check out was smooth

friendly staff, comfortable bed, great breakfast

the pool

the breakfast was very good

the pool closes too early, 8pm??

wry helpful staff and great breakfast.

kitchen not equipped with everything needed

the rooms were very clean, the bed super comfy, and having a kitchen, sitting room, and bedroom was just like

very nice breakfast

laundry facility was out of service.

her so low because she was in the laundry room and a housekeeper told her i needed help and she said where is

hallways smell like a high school gym

easy parking, access to gym and the excellent breakfast also customer service.

yet kitchen cabinets

the hotel has a laundry room and a small workout room

it was new and fresh clean with laundry facilities.

no parking

2 am there was a fight in the parking lot, couldn't sleep, continued till around 4 am

parking lot was sheet of ice

we enjoyed an evening by the fire pit followed by a dip in the pool which was both warm and clean

breakfast had a nice variety

gym was closed '

waited too long for food to come out from kitchen and the waffles too way to long to cook to make ourselves

breakfast was great and my kids loved pool.and hot tub

clean, comfortable, breakfast ,great staff.

if the clerk had told us which zone they were testing (which i heard as we were leaving was the kitchen)

the use of the laundry was a little steep.

had a guest laundry

laundry facilities were not adequate

i was able to utilize their laundry facilities and parking was always easy to find

it was a mess, plastic hanging, drywall dust, and had to walk through the admin offic and hotel laundry room