the pool was very nice

there was plenty of free parking

and the fire alarm going off all of a sudden at almost 11 pm for no reason scaring the hell of my kids

they accommodated us for an early check in, which was very nice

great location staff very friendly has a pool and liked the gym and little restaurant

i absolutely love that there's a laundry facility on the property

was good for the area and pet friendly with no charge for pets

non smoking room but room smelled of smoke

did not have anything kitchenette the reason i booked the room i called the day before to ask if the room had

i paid for a non-smoking room, got a smoking room

nice and clean and had a laundry room on site.

the kitchen sink had no water pressure and the bathroom sink was stopped up

having the kitchen

kitchen

i told them i was disabled and needed a quiet, easily accessible, non-smoking room

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

the laundry machine didn't work.

used the laundry facilities and for the cost of washing and drying i expected my clothes to get dry in an

for example laundry is on the second floor but it says it's on the first floor

guest laundry facility was great

close to restaurants,had laundry facility

continental breakfast available in nearby econo lodge, no laundry, etc

i booked a non smoking room but in the bathroom you can smell smoke and other thing.

the continental breakfast.

wifi wasn t so great

they promote laundry and the facilities but nothing works

the limited breakfast you receive

no parking permits or strict rules

place promotes continental breakfast, but it's just cereal and coffee

disgusting, every trash can on the property was overflowing, all the hallways smelled terrible, breakfast was

left with a headache and needing to hit the laundry mat

nights without wifi, the halls smelled of wet mildew rugs, the staff constantly smoked throughout the halls,

the parking by my building was full n not enough light

breakfast was only 1 type of cereal and bread.

great location, parking, early check in

great attendants which help me with change for laundry and all

was disappointed to learn that the outdoor pool was not yet open as i had selected the facility partly because

parking was easy and they had ev charging stations--although you had to download a special app to use them

due to covid, no ice and no gym

loved the location and the beds and the staff and the awesome sauceum hot breakfast

there are also laundry facilities and plenty of convenient parking spaces close to the entrance

the laundryroom

very clean facility with on-site laundry facilities.

was very disappointed with my room you could see underneath door to hallway, wifi didn't work at all

my room clean, quiet, everything worked, wifi free

i also enjoyed using the excercise room and the laundry service

i love yalls breakfast buffet just wish you guys served vegetarian

the dining in the lobby and breakfast was amazing

loved the mini kitchen and all outdoor facilities for recreation for the kiddies

street and the interstate was very noisy from the traffic and people in the parking lot of crunch fitness

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

planned a nice getaway and i put rose petals on the bed

i appreciate embassy suites pet friendly policy, i was disappointed to learn they do not use a system where

room we stayed in must of had a pet because there was pee right in front of the bathroom

the gym is small but adequate, indoor pool, rooms are very very nice, staff is great

i was first given room 108, upon entering the room had a odor, which was not pleasing and the laundry room was

i went downstairs to get quarters for laundry detergent and desk clerk gave me a box

the pool. the laundry. the hvac.

laundry that worked

need to pay more attention to laundry. stains on towels.

my kids and i enjoy staying at this hotel every year

but some people were a little loud when i was trying to get my kids to bed

on ceiling was pretty bright when were trying to sleep, and the room above us must've had some kids that were

couldn't get a breakfast in that tiny kitchen if you were starving

friendly staff, excellent breakfast, clean comfortable rooms

one guest waiting behind me in the lobby kept going to the door to watch the laundry area because, his words

laundry facilities dirty with several out of order machines

on site laundry is reliable and accessible

i liked the extended stay facilities, laundry and refrigerator.

also great weekly rates, best in town that offers a kitchen

staff is now careful with the laundry, i had two towels that hair embedded in them and a pillow case that was

easy check in, no deposit. laundry room and snack machines.

laundry room dirty

having a kitchenette and laundry room on premises was also a plus as i had planned to stay a few weeks but

breakfast

the machine ran out of laundry detergent and i couldn t get my money back without having to call a number on

people wandering the parking lot at all hours of the night

cereal and milk because i clearly thought there would be silverware since there was a full kitchen

had a smoking room and the stove and full fridge

reserved a smoking room almost a week in advance but was put in a non-smoking room with no notice

parking was a bit of a pain because of the construction next door

the soap and breakfast

nice breakfast and great coffee

early check in

gym was small

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the

great staff. early check-in. yes, breakfast was good

pool was clean as was the gym

the pool area was so nice warm and water was so warm best indoor pool in winter ever for the kids

the parking was plentiful and the property was very clean

pool was closed indefinitely due to covid

the pool was under renovation. it was not specified when booking.

had a really petty moment when i was checking in

food good, bar pleasant. staff helpful.

the indoor pool, cleanliness, amazing staff, friendly, affordable rates

no laundry, the ice maker was broken

nothing works, the laundry room machines don't work, most times the key card will not work

there was no coffee in the room or any kitchen items unless you went down and requested specific items

nice full kitchen

1 unpleasant staff member and close quarters parking.

i appreciated that the hotel has a laundry room.

morning breakfast experience

the items that were available when i went to breakfast was good

we booked the hotel for the pool, but there was a giant group that overran the pool, so we were not able to

breakfast was great & staff was friendly

big rooms with couch, clean room and linens. guest laundry and offers weekly rates.

clean, nice staff close to parks golfing shopping. guest laundry.

the wifi wouldn't work although i was assured it did

our room reeked of stale marijuana even though it was a non-smoking room

the spa bath

spots small laundry facilities were not working

the hot breakfast was a high quality and so many resteraunt quality choices- not just stale muffins you get

parking spots small laundry facilities were not working

and go breakfast

free breakfast was actually a hot breakfast not just cereal or danishes

i was able to utilize their laundry facilities and parking was always easy to find

it was a mess, plastic hanging, drywall dust, and had to walk through the admin offic and hotel laundry room

laundry facilities were not adequate

we were on third floor, but it sounded like perhaps the laundry area was below us

had a guest laundry

hotel was great aside from that oh and the laundry room wasnt cleaned out the entire time of stay

floor elevator buttons broken unable to use, laundry room excessively hot due to no ventilation and mold visible

laundry was supposed to allow debit cards but wasn t working

laundry wasn't working on this visit

good location.. easy check in.. the gym was nice

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

there was noise at night. sounded like someone doing laundry.

could not wash clothes at their property due to no soap available in their laundry room

they had no laundry soap and there was no sign in the laundry room indicating it.

checking got make up on white laundry to determine a deposit it crazy

we also used the laundry machine in the hotel

coin laundry avilable on property, only one machine though. breakfest was pretty good.

had issues with the dryer in the laundry center

drinks were okay , reasonable priced but not the best taste, pool is only 4 ft and tiny so cool for the kids

were okay , reasonable priced but not the best taste, pool is only 4 ft and tiny so cool for the kids but not

is no room service, i tried to call to order room service for food pick up the operator, front desk, or

quiet, comfortable beds, great gym. nice location near u of richmond

the food at the restaurant was very tasty and with the bar also in the hotel, i had no reason to leave

no laundry facilities

if you had a laundry room

no laundry area

plenty of free parking

location, very confortable and good breakfast

both of these were a disappointment to my kids but neither ruined our stay

my kids slept on that and they are not picky, and they found it hard to get a good nights sleep

everything from check in, which was a breeze to breakfast was great

also, breakfast buffet was very good

had a great experience. the only thing that was just ok was the pool. it was small and in kept.

were brilliant, lads on night shift were so helpful knowing we had laundry to do and yet laundry was not working

we checked out at 3:30 am because we could not sleep due to someone in house keeping washing laundry right

i wish they had bigger towels at the pool

some parking spaces face the rear of those stores

everything... staff was amazing... pool was clean... hot delicious coffee

piles of dirty laundry in halls

the guest laundry facilities were out of order

laundry room, water fountains were out of order, hallway rug was stained in numerous spots

the kids were running around the halls, slamming doors, etc

the pool, jacuzzi and location

we had hoped to have two meals each day in room but was difficult with few kitchen items available

kitchen was a great addition that allowed for cooking and not eating out all the time

this hotel it's the only one i will stay at with my kids its pricey but worth not having the anxiety of worrying

the full kitchen

i was referred to wifi set up

it was close to my work place and had free laundry

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

free laundry

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

kitchen suites were adorable!

room appeared clean but i m not sure if it was the laundry detergent used or something else but my family was

we went during covid timing and the pool wasna ? ? t opened.

the pool area was still closed due to covid. we were expecting for it to be opened.

pool could have been lil bit bigger try to wash clothes only one washer and one dryer and a ball

the hours for the pool was not to my expectations.

there was barely any food to be had because it was too busy

the property is remote, in its own private location with a ton of parking so you don t have to worry about

when we arrived there, staff weren t as kind; we had to pay for parking; our room was different than we booked

pool was not the cleanest

i liked the parking, the gym, the location, the room, the shower, the staff, the bar,

laundry room had 1/2 of the machines working and only out of order signs on 2

i had to do laundry and had to walk around building at night in cold to get it

the laundry was open and usable

things i like best about this property were it's location, the size of the room, it's features, laundry facilities

warm bed, parking infront of my door and smilling welcome by staff

cleanliness and professionalism and laundry and breakfast.

i like it was a smoking room. my husband smokes

clean room, large outdoor pool

the location, size of the rooms and they except pets

i called office twice in one night for the room two doors from us was party smoking weed and alcohol some was

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

very young soccer kids playing and running around in hallway (no adults present/about 15 kids)

gym small but i workout maybe more then most

it was heated, when we arrived the pool had no water also no drink menu with prices at the lobby bar a cheap

parking is free

i also appreciated that the linens smelled like fresh laundry

3 fast elevators laundry was good

ice and laundry convenient

my kids enjoyed there stay and want this hotel to be on are lists of staying again

lots of parking

the property didn t have a laundry accommodation.

wish they could have had a laundry facility

wished there were laundry facilities room could have been vacuumed daily

s no laundry service to wash clothes

the indoor pool

the fitness center actually had dumbbells up to 50s and the laundry was free to use

laundry room has multiple machines out of order

hallway carpets are dirty, outside has trash everywhere, laundry room was not clean

they didn't have non smoking, like i booked, so i had to stay in a smoking room

parking can be a little tricky.

there 4 nights (with no laundry service as we requested) but needed extra towels and coffee for the last night

entrance floor at the back of the lodging building was the basement which was next to the laundry room so was

eventually walked through the laundry area to find someone to assist

( property has breakfast restaurant and pool and gym facilities, but didn t use any)

beautiful clean and pet friendly

free laundry facilities. very friendly staff.

candlewood bistro and free laundry were a pleasant surprise

no laundry detergent for sale in the self serve machine

the room was clean,internet wifi connected with ease,the laundry facilities were appreciated and complimentary

laundry facility and fitness center were great

mext to laundry room

the acac gym that was right around the block

it was just beautiful, clean, welcoming and free parking!

wifi did not always work in the evening

the pool, the gym and the bar but we realized why

small bar of soap

nice table with wifi-hook-up

room and gym, easy check in, good breakfast -- and a pool table and pinball in the lounge

good wifi connection

great location for the purpose of our stay, the gym was well equipped, and the breakfast was good

restaurant connected to the hotel, kitchenette with full size refrigerator, eating area, laundry room upstairs

laundry in hall, badly maintained bathroom facilities, ice maker only on 2 floors, slow elevator

property is a 10 but the laundry facilities didn t match that

there's a bar for happy hour that's good

kitchenette in the room was a nice feature, spacious rooms

other guest was nice, really like how they had multiple doors to enter because they had a great parking

parking is very limited and small roadways

good beds/bedding, convenient to kings dominion, service of the breakfast lady was awesome, parking was plentiful

breakfast eggs were cold and apple juice was very watery

the wifi

did lots of laundry and was easy with facilities and front desk provided detergent

the breakfast

however they handled it so well and breakfast was great

the breakfast bar around 0730 the meat was already gone and not yet replenished

plus the pool is clean and not so strong with bleach it burns

i asked if they had self laundry amenities, staff acted like i had two heads

not reasonable to have no new clean laundry for a five day stay

surrounding pool was slippery

no free breakfast. pool was dirty

scheduled time for gym and pool to keep everyone safe

we enjoyed the breakfast, use of the lovely pool (a nice surprise), and opportunity to have a glass of wine at

location and indoor pool.

the indoor pool was ice cold

we just left because i was tired and so were my kids

very clean, safe environment, the pool was great and the rooms were very modern and clea

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

the guest laundry room not working

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

door to shut properly, keys kept not working, no laundry said the machine was broken

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

we could hear the next door when they flushed their toilet throughout the night as well as the laundry room

laundry was very reasonable and all my clothes were dry

the laundry room for guests was terrible.

laundry on site

nice size, quiet, laundry was great.

they didn t bring clean laundry every day.

it is the kind of place where people are working on their cars in the parking lot

was rude, room had stains on the walls, i asked for a non-smoking room but the room smelled of cigarettes and

the non-smoking room smelled like marijuana covered up by a fragrance spray.

close to arthur ashe center. also, easy access to interstate. lot's of available parking.

you still have regular amenities such as access to a clean pool, laundry facilities, gym, and breakfast as well

you still have regular amenities such as access to a clean pool, laundry facilities, gym, and breakfast as well

was surprised the rate includes daily parking charge at the location

parking was convenient

fresh and kitchen had the basics of everything you might need, including silverware, glasses, plates, etc

true to pics, wifi, breakfast, pool, laundry, great staff!!

a hot tub would go a long way.. laundry room was a bit pricy

hotel was dirty no hot breakfast, just a bag to grab laundry room too dirty cleaning stuff with very low

gym equipment all broken

toilet ran constantly the pool was heated but could have been warmer it would be nice if the added a waffle

they even have a guest laundry room which really does almost make you feel right at home while on the go

outdoor pool not open yet

plenty of parking

kids and i were there just one night, following a trip to winterfest at kings dominion

very clean and the pool area was nice

oh and no bag for dirty laundry in the

the pool

loved the in-room spa was great

pool was fairly clean, but the hot tub/spa was not

realize the area was hit with weather not prepared for; but the parking lot and walkways should have been cleared

wifi (was given the names and passwords, but still wouldn t connect), alot of people living there

no wifi, when it says they have it

to turn on/off water was broken off (staff fixed it), no covering for the vent in the bathroom, wifi barely

clean and quiet with free parking

we only stayed because it was pet friendly

the guest laundry washing machine was out of order. the room door was difficult to latch.

clean in lobby, smelt like a pool but it was the laundry facilities near front desk.

they accommodated early check in but rooms were below standard

room was clean and comfortable. beds felt awesome! parking and location was great.

clean establishment, receptive staff , spacious rooms and good breakfast.

love the decore, nice little bar area with fun drinks

the inability to self park and no gym were drawbacks.

was good but a limited room service menu during thanksgiving night was disappointing

the bar was so so

love the coffee bar downstairs

wifi was really really slow in the garden room

no bar or restaurant facilities

no wifi connection in my room - parking situation - no breakfast and very limited in the area, if you

beautiful lounge could have done with a bar and we would have liked to have had breakfast

wifi had poor signal and was too slow to use

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

no laundry

on premise laundry would have been nice.

no guess laundry

wifi kept cutting out, and that was frustrating

some of the staff weren't that friendly, noise complaint called on our room but it was noisy kids on the floor

the staff particularly the shuttle drivers were warm and friendly

staff did not bring silverware with room service.

the room service staff and food were exceptional

were on the floor with a team of young kids

, very large and spacious rooms, staff is friendly, and the bar downstairs was on point

great weekend in great city. loved the shuttle service and biking!

was extremely disappointing for a hilton experience and the pool was closed for renovations so my kids couldn

also, there was no directory to the hotel in our room, no room service menu, nothing

both the buffet and room service was lukewarm

dirty laundry sat in the hall way over

also, they were able to give us a late check out upon request

i loved how clean it was, and the shuttle that was available for us to use

stayed on the pet friendly floor and the room was perfectly clean and comfortable

its hard to say, there was no wifi in the gym and swimming pool

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

the elevators, check in, parking, breakfast were all confusing and being given no explanation was frustrating

breakfast was good, some selections ran our quickly but it was still ok.

didn t work, maintenence came but couldn t fix, elevators were confusing and the gym was full of kids not

not sure if it's the case for all floor 19 rooms but we could hear the music from the rooftop bar on floor 20

breakfast staff was amazing and even opened it up early for all the dancers staying so we could get

kitchen could have used a few more utensils.

wasn't very plentiful, and we could never get it to work in the bathroom sink, didnt use the kitchen sink

the room was stocked with all the little necessities you would need in the bathroom and kitchen

very friendly and i didn t like the fact that they didn t announce that they only had bag breakfast

the laundry/ice area on the second floor smelled like urine.

everything is perfect, only one question was about laundry

laundry should definitely offer the contactless option to pay for the service (now it s coins

the bar is very nice, good drinks

are no real amenities like a restaurant/room service

it worked out because we took it to the pool

safe,downtown, no hassle, room service,

room service was expensive and very slow

amazing pool that was clean and bright. great beds too.

bar area is large and comfortable and buffet breakfast excellent with lovely omelet station

no laundry room bags for the guests

guest laundry services were supposed to be available

the bed is very comfortable and the free wifi had a strong connection so i was able to work from my room with

wifi was extremely slow

enjoyed the chefs kitchen

i was in was next to the laundry, so a little noisy

they didn t have enough rags to give us and i had to wait until their laundry stopped

might be because we were close to the laundry, but it smelled strongly of cleaner

the laundry room was dirty

unfortunately we had bad weather so the pool was closed.

also, the fact that a shuttle only runs from 7 am-7pm is crazy

they did comp us two drinks a piece from the bar and reduced our rate by $60

of particular note, gary - the bartender who works at night was a great person to interact with and get to know

i cannot connect wifi to my laptop

gym facilities being closed but understandable with covid-19.

i used the gym it s clean and well maintained with towels and water

good location and hotel had some outside entertainment for kids (tumble tower, form 4)

location. bar (excellent service by gary).

there wasn't any breakfast!

i was disappointed that wifi was not free. thankfully i was accommodated.

pet friendly for our little dog

the breakfast was too ordinary.

the carpet in the stairs looked very old, dirty in areas, and ripped up in areas

breakfast was very good

carpeting frayed at edge. could use a good shampooing.

i normally like the red roof inns pet friendly policy is a big plus but for sure wont be staying at this one

i like that they do offer smoking rooms, which isn't common finds anymore

2 bed) he said i booked a 1 bed and was trying to charge me for upgrading to a 2 bed, tv and wifi didn't work,

went to the property and the parking lot was empty

i didn't bring a pet but i like that you can for free 4

the parking

there's no breakfast

deal in parking lot on arrival, dirty linens and bedspread had holes all over and was absolutely disgusting